Prospect Estate Agency Aldershot reviews

★★★★★ 5/5

Trustpilot

Great service from Nikki G

I’ve been a landlord for many years and always been happy with Prospects letting services. In particular, very happy with my property manager Nikki Gardner who is always helpful and professional. 5 star Nikki. Well done. Tim

Tim · 17 July 2026

★★★★★ 5/5

Trustpilot

I rent my property through Prospect and…

I rent my property through Prospect and am very happy with the service. The speed, helpfulness and generally proactive approach to issues taken by my agent Nikki Gardner is excellent

Michael · 12 May 2026

★★★★★ 5/5

Trustpilot

I have bought and am now selling through Prospect

I have bought and am now selling through Prospect Sandhurst and they have, as a team, been very supportive, helpful and professional throughout. Amy Ingle's (to just mention one of the team) support through viewings and follow up's have been outstanding.

Anette · 17 June 2026

★★★★★ 5/5

Google

Les was a great help when looking at a property to rent and met us multiple times to measure and look at the house. Kelly has already been a great help now we’ve moved in and resolved any issues we have had. Overall the team have been super helpful and accommodating for us!

Lr.h04 · 25 September 2024

★★★★★ 5/5

Trustpilot

5*'s

Have worked with Katie Clark for a few years now and nothing is ever too much for her. She's always really helpful and on hand for any queries. Would alwasy recommend.

Andrew · 29 April 2026

★★★★★ 5/5

Trustpilot

Superstar in the making!!!

Beth was absolutely amazing every step of the way! Her professionalism, dedication, and attention to detail were truly outstanding. She made the entire process seamless, keeping us informed and supported at every turn. Beth’s friendly and proactive approach turned what could have been a stressful experience into a smooth and enjoyable journey. We couldn’t have asked for better service and would recommend Beth to anyone looking for a top-notch agent. Thank you, Beth, for going above and beyond you are a superstar.

Sophie · 9 December 2024

★★★★★ 4/5

Trustpilot

It has been three years going to four…

It has been three years going to four since Prospect became my letting agent and so far i have no negative experience with them. They are very helpful with my concerns and they action immediately when needed especially when I have queries regarding the property. Thanks to my property Manager Emily Cross.

Sarah · 19 March 2026

★★★★★ 5/5

Trustpilot

Beth at Prospect has been excellent

Beth at Prospect has been excellent, from start to finish, super professional, knowledgeable of the market. Since the sale, she has been extremely proactive, balancing the needs of her seller and the buyer. I felt completely confident that Beth would ensure this sale, albeit challenging at times, did not fall through, she found solutions and kept both the seller and buyer fully informed at every turn, as well as the solicitors. Thanks Beth, thankfully it is now all over!

Kaz · 18 December 2024

★★★★★ 1/5

Trustpilot

Worst letting and Move in experience with Prospect

I recently had a very disappointing experience with Prospect Estate Agency in Reading. From the beginning, their lack of professionalism was evident. The property was handed over in a deplorable condition despite their assurances that it had been professionally cleaned. The mattress was turned upside down to hide its filthy and unhygienic state, the carpets were dirty, and cobwebs were visible throughout the house. Despite raising these issues, Prospect offered only inadequate solutions, such as a small budget for a replacement mattress, leaving me to dispose of the old one myself.Storage areas in the property were filled with the owner’s belongings, severely limiting available space. Additionally, the paintwork in the property was of such poor quality that it stuck to my hands, indicating cheap materials were used. Several other promised amenities were missing or misrepresented. The main issue, the washer was falsely advertised as a washer-dryer, and when confronted, Prospect denied any wrongdoing and offered no remedy.Maintenance was another major failure. The property had a water leak in the bathroom, which has still not been resolved despite multiple contractors visiting the property. The agency suggested replacing the carpet but expected me to move all my furniture without any assistance. Communication regarding these issues was abysmal. Even after numerous attempts to resolve the problems, there was no accountability or effective response.To add to my frustration, basic logistical necessities like mailbox keys and parking permits were either not provided or mishandled. I was given a faded visitor parking permit that was against PCN rules, forcing me to borrow one from someone else. Despite several requests, Prospect failed to help me obtain a valid permit, leaving me to sort it out on my own and at my expense and they reimbursing only partial amount.Their staff exhibited unprofessionalism throughout the process. When I raised my concerns and requested an early termination of the tenancy due to these unresolved issues, Prospect responded with financial penalties, showing no intention to rectify their failures or meet their obligations.Considering the rent I am paying for this one-bedroom apartment, the service provided by Prospect Estate Agency has been nothing short of appalling. I strongly advise against using their services and hope others do not have to go through a similar ordeal.

Siva · 1 December 2024

★★★★★ 4/5

Trustpilot

A good agency for your house sale

I have used Prospect a few times for house sales. For the most recent one the process was straightforward, and they supported well, finding a new buyer very quickly after one pulled out. However I think the most credit goes to the agency they use for sales progression, as my contact at Complete ASAP was fantastic. The only downside I found of using Prospect this time was that I dealt with 3 different people during 4 months of the sale, whereas previously I have had one continuous point of contact. I also found some frustration with lack of communication between office and viewings staff so information wasn't shared as smoothly as it could have been. Overall however I would likely use Prospect again as the experience was largely positive.

Claire · 14 April 2026

★★★★★ 5/5

Google

I had a great experience with Prospect, Sonam was really helpful and responsive. Provided great support and very helpful throughout the process.

Sanam · 24 September 2025

★★★★★ 4/5

Trustpilot

Great work experience

I had a great experience working with Nancy Suri at Prospect Reading branch. She is professional, responsive, and very helpful throughout the process. She made everything much smoother and was always available to answer my questions. Overall, I’m very satisfied with her service and would happily recommend her to others.

Vivek · 20 March 2026

★★★★★ 5/5

Trustpilot

Prospects has always been proactive and…

Prospects has always been proactive and helpful whenever we have moved with them. The property management team are responsive and have an efficient system for reporting issues and getting things resolved quickly. Joanne Kay has been great.

Rebecca · 20 February 2026

★★★★★ 4/5

Trustpilot

I have always found the team at…

I have always found the team at Prospect helpful, open and professional. They have made getting the new tenants in very easy and straight forward

Nick · 9 September 2026

★★★★★ 5/5

Trustpilot

Reliable and Professional Service

As we are approaching the one-year mark since entrusting our properties to Prospect for full management, I'd like to express how pleased we are with their service. They've managed our properties with a high level of professionalism throughout, giving us great peace of mind. In particular, our property manager, Nicola Dixon, has been outstanding. She always handles all matters promptly and efficiently, and her professionalism and reliability make her someone we can truly trust and depend on. We are very happy with the service provided so far and look forward to continuing this successful partnership for many years to come.

Xuyang · 28 March 2026

★★★★★ 5/5

Trustpilot

Excellent Property Management Experience

We’ve been tenants for the past year, and our experience with the Nancy S Marla (property manager) has been excellent. She has always been professional, approachable, and quick to respond to any queries or requests. Throughout our tenancy, everything has been handled smoothly and efficiently, and we haven’t faced any issues at all. We recently renewed our contract, which reflects how happy we are with her management and support. Overall, a great experience and we would highly recommend her as a property manager.

Bilal · 21 March 2026

★★★★★ 5/5

Trustpilot

I had a very positive experience…

I had a very positive experience working with my property agent, Nancy Suri Marla especially when I first moved into my apartment. She was incredibly helpful and responsive in addressing the initial questions and issues I had. From queries about the window to concerns around the curtains, she was quick to assist and ensured everything was looked into and resolved as smoothly as possible. Her communication was clear and reassuring, which made settling into the property much less stressful. I really appreciated her proactive approach and willingness to help during that initial period. Overall, she was professional, supportive, and easy to deal with, and I would gladly recommend her to others.

Susan · 20 March 2026

★★★★★ 4/5

Google

I had a great experience at Prospect Aldershot as a first-time home seeker. Sonam was incredibly friendly, welcoming, and offered helpful advice throughout. Highly recommend their service!

Ern · 11 July 2025

★★★★★ 2/5

Trustpilot

Credit where it is due but poor communication

Credit where it is due, Prospect Winnersh did sell our house which took a number of years. It was the after service that was appalling. Very little communication information that was seriously relevant not passed onto us regarding timings and our buyers buyer. Exchanging, the ink hadn't dried before their invoice came through to our solicitors! Completed and heard nothing. The most decent member of staff was Charlotte who moved to Reading Branch so no longer dealt with us.

Emma · 26 March 2026

★★★★★ 4/5

Trustpilot

My property has been managed by…Kelly Evans

My property has been managed by Prospect Estate Agency for a number of years now. Kelly Evans is the person I always deal with. I am quite pleased with the way she manages my property.

Lorine · 21 February 2026

★★★★★ 5/5

Trustpilot

Professional

Prospect have been our agent. Amanda Jenkins and Stefano Aloi are professionals for the processing with helpful advices and high efficiency. Would like to give 5* recommendations. Thanks so much.

Mabel · 28 July 2026

★★★★★ 4/5

Trustpilot

I am very happy being a tenant with…

I am very happy being a tenant with this company, especially Emily Cross. She is always there to help, any issues are resolved very fast. The communication is clear and positive.

Veselina · 21 March 2026

★★★★★ 5/5

Google

I had a great experience with the Prospect team. Les, Chris, Jordan, and Kelly were all extremely professional, helpful, and easy to communicate with. They made the entire process smooth and efficient, always keeping me informed and answering all my questions promptly. Highly recommend their services! 5 stars!

Siqi · 25 September 2024

★★★★★ 5/5

Trustpilot

Property sale support

The selling of my property got complicated, Bernadetta was very supportive during the process.

Christy · 4 November 2025