Trusted Agent profile · Aldershot
★★★★★
1,757 reviews across 2 platforms
175 Victoria Road, Aldershot, GU11 1JU
Prospect Estate Agency's office in Aldershot, at 175 Victoria Road, is rated 4.7 out of 5 across 1,757 reviews on two platforms, including 184 Google reviews rated 4.8.
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Agency and Lily Sines a pleasure to deal with
I rent a property through Prospect and from the start to now, 2 years in, they have always been great to deal with. In particular, my main contact Lily Sines has been fantastic throughout, and continues to be great. Lily always replies quickly, is friendly and extremely helpful, and continuously communicates updates with any subjects I have reached out about.
5/5
TrustpilotLily Sines
Over many years I've had several managers to look after my property. By far the most professional and helpful is Lily Sines at Prospect. I cannot praise her highly enough. Lily is always 'on the ball', quick to respond, kind, looking to be positive and help with any issues. I would recommend Lily Sines at Prospect to any potential landlords.
5/5
TrustpilotI’d like to thank the team at Warfield…
I’d like to thank the team at Warfield who all helped to sell our house. Abi, Beth and Paul were always on hand to answer questions and were very supportive. All very friendly, efficient and available. I believe Abi has gone to the Winnersh branch now where I’m sure she’ll be a great asset to the team. Thank you 😊
5/5
TrustpilotAshleigh Ackermann 5 Star rating
Ashleigh Ackermann 5 Star rating, very easy to talk to and very helpful every time. One of the best I have the pleasure of dealing with.
5/5
TrustpilotThank you Beckie for the great follow up
Just wanted to express my gratitude to Beckie for checking in with me after we moved in. The landlord swiftly fixed the kitchen floor and the water tap, as well as the garden fence. and we realised that her diligent follow-up was the reason behind this. :)thank you Beckie :)
5/5
TrustpilotWe have had a very positive exprience…
We have had a very positive exprience working with Nikki Gardner. I highly recommend her. It has been a great experience working with Nikki!
5/5
TrustpilotWonderful experience
We have just today completed on our house purchase, from start to finish it has been absolute pleasure going through the process with Beth Murphy. I cannot recommend Beth and the Wokingham branch enough.
5/5
TrustpilotHouse Purchase
We purchased & completed our home at the end of Jan 2021 through prospect & whilst every purchase isn't without it's teething moments I have to say that overall our experience was great, Ellen - New Homes Manager was fantastic & really went the extra mile in helping secure the property for us along with chasing additional issues we had on the matter. I would recommend her & Prospect to friends.
4/5
TrustpilotGreat help from the Prospect Estate Agency Team
I have just started renting using Prospect Estate Agency, and I have been impressed with the level of help and information hey have given me. A shout out to Kurt Owen, who initially helped and was great at assisting me with getting started, Aidan Enriquez, who helped me solve issues that I was having from my side and Carla Munro, who has been really awesome and helpful after I moved in.
5/5
TrustpilotHighly recommend Agnese @ Prospect
We can highly recommend Agnese and Prospect as a Lettings and management company. After several tenancies due to unforeseen circumstance during Covid19 we were looked after superbly by Agnese whose prompt and courteous communication with us and the landlord made the whole check in, rental period and check out as smooth as possible. They go the extra mile compared to other agents and provide a more personalised experience.
4/5
TrustpilotExcellent and professional customer support approach
We had property viewing appointment in Aldershot. Natasha was very helpful and friendly. She answered every questions we asked about the property.
Thank you for your review, Heera.
5/5
GoogleDuncan and his team were very responsive to my needs and executed the selling process with precision. These guys get on with the job in hand with minimal fuss. Thanks!PositiveResponsiveness, Professionalism
Thanks Mike, that's very kind of you. All the best, Duncan
5/5
TrustpilotBig thanks to Beth
Would like to thank Beth for being such a big help in the search for our forever home. Nothing was ever too much trouble, she really is a credit to the company. Unfortunately our circumstances have changed which has put a halt on purchasing a property, but once we're ready to buy again Beth will definitely be our first point of call.
5/5
TrustpilotThank you Sasha
I would like to mention and highlight the brilliant service we have been provided with by Sasha Byrne. She has been exceptionally helpful, thorough, and comprehensive. We have had had some issues with tenancy agreements being renewed and a journey which could have been rough, has passed nicely and smoothly, thanks to Sasha's dedication and hard work - THANK YOU SO MUCH
4/5
TrustpilotLong term good
We have used the agency for a number of years. Nancy Suri our agent is always helpful and responsive whereas other firms and agents have not always been as good.
5/5
TrustpilotThanks Beth!
After a long and painful search for a property that fulfilled most of our requirements, Beth was not only proactive in facilitating this, she also went out of her way to make sure we found the perfect property within our budget. It was a delight dealing with her through the purchase process and she kept us informed right through making the process as stress free as possible. Thanks Beth!
5/5
TrustpilotNancy Suri - Prospect
Nancy Suri Nancy has managed our property with a great deal of professionalism. She has been proactive in communicating with us and the tenants. Definitely recommended especially working with her.
4/5
TrustpilotIt all worked out well in the end with Prospect, Wokingham!
Despite being a little bit quick to ask us to decrease the sale price of our Parent’s house when we put it up for sale with Prospect and comparing it to other houses in the area that were in my view “not comparable” -it has all worked out well. And we have SOLD with Prospect. Beth Murphy’s communications were very good and her advice was invaluable when dealing with the prospective purchaser. She kept with us throughout the process, which was a little bit complex and in the end, we sold to the first viewer, at only a small discount to the asking price. We are very happy with Prospect and the result.
5/5
TrustpilotGreat service
I have just sold my house in Reading through Prospect and I'm so happy with the service provided. Michael was my main point of contact, he was always available to answer any questions and was extremely helpful when the first offer fell through. Aimee (Transaction Support Coordinator) kept in constant communication throughout the process of the sale and again, was really helpful. Would highly recommend.
5/5
TrustpilotProspect Wokingham were great! …
Prospect Wokingham was an absolute delight to deal with! They were ready to help and made the whole process very easy to get done! Huge thank you to Charlotte that was the best help I could have asked for! Thank you prospect !
1/5
TrustpilotAwful awful awful experience
We had an awful awful awful experience the letting assistant manager Betsy Harmer. We are a family of 4 with very young children. We relocated back to the U.K. from Asia and rented a temporary accommodation based on property photos from abroad. 1 week before checking, in my wife wanted to confirm the conditions of the property as she requested to Mrs Harmer, as condition for the tenancy, for the garden to be tidy and the property cleaned. The garden was in horrendous condition. We were concerned that the garden could represent a hazard for the children due to rats or mice. We called and called Betsy and complained about this. She asked us if we were ok to start living in the property until a gardener was found. However, she never solved our problem with the garden. In fact, she asked us to send photos and videos of it, which concerned us as we would have expected for the letting agency to do a check themselves. I found a gardener in 3 hours after checking in and proposed this and gave a quote to Betsy as well as the gardener’s availability to do the work. She said this was not authorised and forbid us to proceed. To protect my family, I decided to hire the gardener myself and pay from my own pocket. Horrendous service from this company and this person. Beyond awful. Do not recommend. In addition, the house was not cleaned, there were numerous marks in the walls. We had to give notice the 1st day. Please do not rent properties with these individuals.
5/5
GoogleNatasha was so welcoming and helpful. She really made us feel that she knew what she was talking about and was happy to help us find our next home. She was bubbly throughout the viewings and understood our needs and how to help us best on the day. Would definitely want to be shown houses by her in the future. Thank you
5/5
TrustpilotProspect have been great and Nikki is a…
Prospect have been great and Nikki is a credit to the company as she is always super-efficient in any dealings with her. Well done.
5/5
TrustpilotDan(Daniel Simmonds) at Wokingham…
Dan(Daniel Simmonds) at Wokingham Prospect branch has been fantastic in helping us in our property search. He takes keen interest in understanding customer needs and really makes an effort to send the right properties that are suitable and inline with customer needs (very rare from our experience). He also is very thorough and gets into the detail, providing us with additional information as requested. He always goes the extra mile and is always at the other end of the phone for any of my questions and yet not imposing.We would without hesitation recommend him to anyone who wants to find their next ideal home! We hope to find our ideal next home through Dan.
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