Prospect Estate Agency Aldershot reviews

★★★★★ 5/5

Trustpilot

We have been tenants with Prospect…

We have been tenants with Prospect Bracknell for nearly four years. Kodie consistently demonstrates understanding and effectively resolves any issues that may arise.

A · 16 June 2026

★★★★★ 5/5

Trustpilot

Kelly Evans

There are few people who could rival Kelly Evans in the management of Property Lettings. During the last 12 years she has managed the property, of which I'm a tenant, with professionalism and efficiency seldom found these days. Under the wing of Prospect Estate Agency those qualities have continued to demonstrate that she is in a class of her own and well above others in the field of Lettings Management.

Christophx · 20 February 2026

★★★★★ 5/5

Trustpilot

Prospects professionalism

Prospect has been our trusted estate agent, helping us rent our apartment, for 10 years now. We really appreciate their professionalism and honesty. Nikki takes away all the worries, deals with any issues such as repairs or tenant queries, supporting us to be good and responsible landlords. We do not hesitate to recommend them for both landlords and tenants.

Paul · 14 May 2026

★★★★★ 5/5

Google

Sonam was very approachable and welcoming when I walked into the Aldershot office.

Sita · 11 July 2025

★★★★★ 1/5

Trustpilot

I wish I could give 0 stars

I wish I could give 0 stars. For a house we rented in Reading during 2022-2023, I've never experienced such incompetence in all my time renting. Parking was written into the contract as being included in a private parking space, however despite our asking if we needed a permit, we were told to "park for a few days and send us the tickets if you get any, we'll sort it". Later, they not only denied having said that (despite my getting the agent who said this to acknowledge it in writing), they then turned incredibly petty and refused to do their job to maintain the property. The garden was an absolute dive, the whole inside of the house had mold (house was never cleaned before we moved in), the upstairs landing had a massive crater you could fall through to downstairs, and despite months of pleading with them to fix these issues they just kept making promises they never fulfilled. Absolute shambles of a company and terrible property managers (I'm looking at you Chloe Hoptroff)

Robert · 20 January 2024

★★★★★ 5/5

Trustpilot

Emily Cross is highly professional in…

Emily Cross is highly professional in managing my rental property and I am very grateful for her help

PRIESTNER · 18 March 2026

★★★★★ 5/5

Google

Great service and excellent customer service from Castle team. We are the first time buyers so did not know much but Elli has been amazing throughout the process of our house purchase. Elli has been very approachable and helpful, kept us up to date at all times with what to expect and what was going on by calling us or emailing us. Thank you Elli for your great work, amazing communication and help.

S · 17 June 2021

★★★★★ 5/5

Trustpilot

Having great experience

I am completely satisfied with the service I am receiving from Prospect Estate Agency. Our property agent, Nancy Suri MARLA, is always responsive and spot on when it comes to resolving any issues.

Ajish · 20 March 2026

★★★★★ 5/5

Trustpilot

Thank you Beckie and Prospect team

Beckie Baxter has been managing the letting of my properties in Bracknell over the last few years. As an oversea landlord, Beckie has made the investment in properties easy. She is professional, good communicator, honest, and trusty person in dealing with me and the tenants. I have also dealt with other members of Prospect, including Harry and Ricky, and always comfortable with the services they provide. As a landlord customer, I would like to thank Beckie and the Prospect team for the excellent services they provide, and wish all the best for 2024 and beyond.

Khaled · 2 January 2024

★★★★★ 5/5

Trustpilot

Top class property manager at Prospect Estate Agency

Prospect has been managing my property for over nine years. Last three years my main contact at Prospect has been Chloe as my Property Manager.Chloe is has given me excellent service and support on maintenance and any other tenancy issues. She has excellent work ethics, easy to contact, makes me feel a valued client.

ASHWIN · 27 July 2023

★★★★★ 5/5

Trustpilot

Personal approach

We had an awful journey buying our home but from an unsuccessful viewing 12 mnths ago, Beth remembered our preferences and personally called us when the ideal home came onto her radar and she secured it for us. A turbulent sale process but Beth kept us up to date every step of the way, even in the evenings. Thank so much Beth for helping us find our new home. ⭐️⭐️⭐️⭐️⭐️

Lucy · 4 July 2024

★★★★★ 5/5

Trustpilot

Great Real Estate Agency

Great Real Estate Agency, very responsive and they show care for their customers. I have bought my property with them, and now I am letting my house with them too. Everyone is very friendly and responsive. I have worked with Jake & Kate during my letting process and they have been top-notch. Highly recommended.

Francisco · 11 July 2023

★★★★★ 5/5

Trustpilot

Prospects Bracknell (Lettings)

I have dealt with Prospects Lettings in Bracknell for a number of years now and have no hesitation in recommending them.Their Lettings Manager (Harry Pangborn) is brilliant and one of the main reasons I use Prospects now instead of other companies. On the property management side, my property has been looked after by a lady called Beckie Baxter. She is just as good as Harry, and always responds to my queries quickly.I've been stung before by an estate agent, so glad I found a company that puts the customer at the top of the list.Beckie Baxter and Harry Pangborn are both a credit to Prospects.

Raj · 7 December 2023

★★★★★ 1/5

Trustpilot

Probably one of the most frustrating…

Probably one of the most frustrating estate agencies i had to deal with ,we had a terrible experience with prospect. I had been dealing with Kenny Wackrill purely focused on commission rather than a value adding service. Communication was very poor whilst waiting on an update on an offer placed on a property had to keep chasing him whilst he was booking further viewings, did not feel like valued prospective buyers at all. Very unprofessional and Poor service Completely wasted my time and put me off speaking to any agencies.

Amie · 30 September 2024

★★★★★ 5/5

Trustpilot

responsive, friendly and professional

Ashleigh Ackermann was our agent. She was responsive, friendly and professional.

Alberto · 24 April 2026

★★★★★ 5/5

Trustpilot

I currently rent a property with…

I currently rent a property with Prospects and also am a landlord with my partner of two that they let for us. The service has always been excellent with decent tenants and if there has been any issues with our properties then I have to praise Emily Homer-Moore our property manager who just efficiently deals with the issues in a positive and friendly manner.Thanks Emily your manner is first rate.Graham & Celia

Graham · 3 April 2021

★★★★★ 5/5

Trustpilot

Thank You!

Just wanted to say a massive Thank You to Beth Murphy who helped me sell my property within a week! She was always at the end of the phone and nothing was ever too much trouble! An asset to Prospect! Thank You for making the ‘selling of my house’ journey so much easier!

Helen · 22 July 2023

★★★★★ 5/5

Trustpilot

Charlotte, best agent by far.

Charlotte was a great agent, kept in contact continually and made the process of finding a rental property easier than any experienced in the past, highly recommend asking for her by name to have the best experience possible. Thank you Charlotte.

Sherry · 24 July 2025

★★★★★ 5/5

Google

Would recommend Sonam and the team everyone is super helpful

Sanish · 11 July 2025

★★★★★ 5/5

Trustpilot

We met Charlotte at the house we were…

We met Charlotte at the house we were looking to rent. She was very knowledgeable about the property and the questions we asked that she was unsure about the answers she found out and let us know. All this led to a good conclusion as we are now in our home. Excellent service from Prospect!

Chris · 21 May 2026

★★★★★ 5/5

Trustpilot

Very pleased with the service.

Nikki Gardner had her usual check up on our rental. We were very pleased of the communication, she gave us a clear window of her visit. She was respectful of the property and our work life balance (night shift workers), didn't stay longer as needed. She's always kind and helpful. Very pleased with the overall service.

Marta · 12 May 2026

★★★★★ 5/5

Trustpilot

Charlotte Morgan

The ease, care and friendliness Charlotte Morgan creates from start to finish from viewing to completing on the rental I am moving into is outstanding. Such a pleasure to work with. Very quick response, great communication all round. Such a lovely experience. Thank you Charlotte :)

Raisie · 22 May 2025

★★★★★ 5/5

Trustpilot

We've had a really positive experience…

We've had a really positive experience with Prospect Agency. Ashleigh is always helpful, professional, and addresses matters promptly.

Monika · 20 February 2026

★★★★★ 5/5

Trustpilot

Positive first impression!

After less than a week in contact I have found the customer service at Prospect’s Aldershot office extremely helpful and far superior to what I’ve experienced with 3 months with another local agent (really hope it continues!) I haven’t been dreading picking up the phone and instead have felt listened to and positive about our house hunt which is a pretty specific brief!Dexter at Aldershot has been so helpful from the start - firstly in getting us the viewings and information that we need but also saving the day when we were stuck in heavy traffic on the way to our viewing and the original agent was going to have to leave and cancel our viewing due to timing restrictions - instead Dexter came out from the office and took over and let us have a proper look around the property and didn’t rush us even though it was a Saturday afternoon - this was so appreciated and I doubt many other offices would have done that for us.We’re only at the beginning of our buying and selling journey but I am definitely feeling more positive than a week ago! Thanks again!

Katie · 1 November 2023