Jackson Stops Alderley Edge reviews

★★★★★ 5/5

Trustpilot

Highly recommend Jackson-Stops

I worked very closely with Lottie Watts and she ensured that the sale of my house and purchase of my new house went as smoothly as possible. Even though there were a couple of hiccups along the way, Lottie did not expect me to deal with anything, she absolutely took the stress out of the process by being available to speak to all parties and resolved the issues with the minimum of fuss. I would fully recommend using Jackson-Stops to either purchase a property form, or sell your property. I sold and moved into my new house within 4 months of my house going on the market.

Claire · 25 July 2023

★★★★★ 4/5

Trustpilot

Individual service from Jackson-Stops in Lindfield

Freddie Dryden from the Lindfield office gave us great personal attention and followed through on all aspects of the sale. We had already tried to sell through another agent without success. Freddie sold the house within weeks and was diligent in communicating status of sales process and following up with the buyer enabling a relatively quick sale

Alison · 1 November 2024

★★★★★ 1/5

Google

Booked a viewing of a property in Knutsford via the Alderley Edge branch. We arrived at our viewing only to find out our viewing had not been booked in the system and we couldn't view the property! The branch manager called me to apologise and she was dumbfounded at what had happened. Clearly the staff member had agreed our viewing but had forgot to book us in, was made to think I was the problem. Waste of a morning travelling to and from Manchester and taking time of work for my wife and I. Terrible service, avoid if possible.

Phil · 21 July 2023

★★★★★ 5/5

Trustpilot

Great Job Karl

Thanks Karl at South-West Lancashire Jackson Stopps.Very professional throughout the whole sales process keeping all parties in touch for a successful sale

Mark · 3 March 2024

★★★★★ 1/5

Trustpilot

Current purchase

Been recently been purchasing a property with Jackson Stops.Got to point of exchange but had a few issues came up from searches which hadn't been told before tried to get Stephen Cheshire to contact myself but no response only to come to a Friday to be asked are you going to exchange at time had concerns which needed answers.There response was just to put back on market and no response to my email.Even last Friday contacted Stephen and asked if property still available was told yes and sent long email.Noticed today been sold again.Basically been treated very poorly and basically rude.I'm sorry my mother was taken ill on the Friday you asked for exchange but I did email to no response back same as for last Monday.Very unprofessional not even being told vendor was selling elsewhere.

Justin · 28 June 2023

★★★★★ 5/5

Trustpilot

Just the most perfect letting agents ever!!!

I cannot fault the service we got from Jackson Stops in Sevenoaks. All the staff were friendly and genuinely interested in us as clients and intent on doing their very best for us. It was so refreshing to find an letting agent who was always very open with viewings, positive or negative, who was always available to answer our questions and who were all very straightforward with the costs to us when letting a property.A first class company!!!

Customer · 18 August 2023

★★★★★ 5/5

Google

The twists and turns of our property sale and subsequent purchase could have been an entry in the Estate Agents training manual with all the stress and emotion that accompanied the transactions. Using Jackson Stops was definitely the right decision and we were so glad we chose them. From the original listing - the high quality sales material and photos/videos, to handling prospective buyer visits by Will and Shari - were all done with consideration and courtesy. The actual completion was fraught with critical timing issues but Will completely owned it and brought it to the conclusion we were very happy with. We assumed that professional Estate Agency service of the kind we experienced went out in the 1960's but Jackson Stops changed our minds on that and we would have no hesitation in recommending them.

Terry · 16 June 2023

★★★★★ 1/5

Trustpilot

Booked a viewing of a property in…

Booked a viewing of a property in Knutsford via the Alderley Edge branch.We arrived at our viewing only to find out our viewing had not been booked in the system and we couldn't view the property! The branch manager called me to apologise and she was dumbfounded at what had happened. Clearly the staff member had agreed our viewing but had forgot to book us in, was made to think I was the problem. Terrible service, avoid if possible.

PD · 10 July 2023

★★★★★ 5/5

Trustpilot

Fantastic property management experience all round!

We had a fantastic experience of Jackson-Stops over the course of our three-year tenancy. The team were always professional, efficient, and approachable. The flat was in great condition and any issues that came up in the ordinary course were handled quickly by Jackson-Stops. This agency respects their tenants and landlords, would recommend working with Jackson-Stops.

Emma · 8 November 2024

★★★★★ 5/5

Trustpilot

Recommended

Lottie has been incredibly helpful in the sale of the flat. Very professional and polite agent. Very tidy job from start to finish. Definitely the best agency in the Suffolk area.

Eugenio · 5 July 2023

★★★★★ 5/5

Trustpilot

Professional, practical and responsive agents who can be trusted to act in your best interests

The team at the Newmarket Branch supported us through the sale of our cottage, providing sound advice as to market value and sales strategy, while providing reassurance throughout the entire sales process to completion.

DavidMF · 31 July 2025

★★★★★ 5/5

Google

What was meant to be the most stressful and difficult thing to do, Sell your House, was made into one of the most straightforward and simple processes. From start to finish Shari Royale went above and beyond to not just make sure that we, the seller, were happy and everything was completed, but also the buyer as well. The personal touch she brought to the deal meant that the transaction was so smooth and an easy handover occured. Still, one month on, she checks in with us to make sure the family is all ok and how are next move has gone. We could not recommend her enough, she truly is a credit to Jacksons and is someone who has become a family friend, after speaking to her 4 or 5 times a day for 3 weeks, her attitude and ability to deal with any situation is a unique talent and we thank her for this.PositiveResponsiveness, Professionalism

Tom · 16 June 2021

★★★★★ 5/5

Trustpilot

Loren Pogue is a great communicator and…

Loren Pogue is a great communicator and has resolved problems with our rented cottage in quick course. Very happy that she is our point-of-call at Jackson Stops

Luke · 10 October 2023

★★★★★ 5/5

Trustpilot

Hunting for a suitable property in Chichester

Hunting for a suitable property in central Chichester proved challenging but after a number of disappointing searches, Jackson Stops recognised the challenge and instantly produced the star property! Andrew Richardson listened to our request, showed us a property 30 minutes later, and we were immediately bowled over. 4 months later we are happily installed. Splendid service from Andrew, ably assisted by Phil in the Chichester office, helped us through the process most professionally and with charm.

RJL · 23 March 2025

★★★★★ 5/5

Trustpilot

Selling made easy

James and Ria were very professional and knowledgeable in all they did to help us sell our property. At all times they were available and very helpful. A joy to work with, ensuring that our property sold quickly with a minimum of stress.

Nigel · 1 February 2022

★★★★★ 5/5

Trustpilot

Excellent helpful team

Great service from Ed and his team at Jackson Stops. From the first call we made to try to get a same day appointment to view a house we had by chance fallen in love with, to the stress free moving in day, to the aftercare with any questions arising, we have been really well taken care of by all the JS team. We love our new house and the journey to get here has been pretty smooth. Thank you all!

Francesca · 15 April 2023

★★★★★ 5/5

Trustpilot

So glad we chose Jackson-Stops to sell…

So glad we chose Jackson-Stops to sell our beloved family home. Neil was so professional yet sensitive to our needs. He kept us informed every step of the way without being intrusive and was always contactable should we have any questions or queries. Thank you again!

DD · 2 July 2021

★★★★★ 5/5

Trustpilot

New boiler for Christmas

I’m grateful and consider myself lucky to have estate agent that has been working so hard to get our boiler replaced in short time. The whole process been monitored and in safe hands of very polite and professional people big thanks to goes to Loren for delivering her best performance and the engineer's great efforts to bring warmth to our house just in time for Christmas. Merry Christmas to all. Cheer’sJj

Jaroslav · 6 December 2023

★★★★★ 5/5

Trustpilot

William Jordan has been our contact for…

William Jordan has been our contact for over 2 years now.He’s always very professional and willing to helpThank you William

Customer · 8 February 2024

★★★★★ 5/5

Trustpilot

I can highly recommend Jackson-Stops

I can highly recommend Jackson-Stops. I was provided with an excellent service and guidance throughout the purchasing of my property. Big thanks to Lottie & Hayley (Newmarket office) for all their support.

Freddy · 20 March 2023

★★★★★ 5/5

Trustpilot

I cant praise Ella and the team at…

I cant praise Ella and the team at Cranbrook enough, from start to finish an outstanding service, Ella has been in constant contact throughout, if your looking for someone to get you results then Ella is who you need, a first class service that gets you results

Wayne · 22 February 2021

★★★★★ 5/5

Google

Jay has gone above and beyond to ensure that the process of buying our first home ran as smoothly as possible. No question was too small, and any queries were dealt with with in a professional and timely manner. I couldn’t recommend Jackson-Stops enough to anybody looking to buy a property

Craig · 26 November 2024

★★★★★ 5/5

Trustpilot

Fantastic company to deal with

Had to relocate to Suffolk for work purposes and dealt with Paula at Jackson Stops in Newmarket. Great service and everything was sorted for me quickly, having moved in within about 5 weeks since I initially enquired about a place to rent.Wound highly recommend the company.

Jonathan · 31 March 2021

★★★★★ 5/5

Trustpilot

A great experience!

Efficient, hard-working and approachable! Justine, Tim and John have been incredibly helpful and managed to secure a sale on our house within 15 days! Phone calls were promptly returned and any request was happily and quickly arranged. When a second viewing was requested on a late Friday evening, Justine paused her weekend to support us with this. The professionalism and dedication from this team is breath taking. Thank you for a great experience. You excel at what you do!

Lottie · 27 March 2023