★★★★★ 1/5
GoogleTHIEVES!
The WORST housing agents in the UK...
I don't usually leave Reviews but I'm appaled, disgusted and shocked by the way home hub treats it's tenants. You're better off homeless than wasting your money by choosing them.
Here I will list some of the things they've done/would do again....
- Invade your privacy: on multiple occasions someone representing home hub went into MY room that I payed for with no notice and no right to do so (as stated in the tenancy agreement a 24 hour notice period is required). Like the time they arrived with a potential tenant to have a look at a room.... my room, while I was home. There's also no communication. When anyone is moving in; no notice whatsoever is given, a surprise new face in your home without notice can be startling to say the least.
- Will not fix basic issues: the plumbing was done cheap and incorrectly leading to repeated issues with the sink and drainage, it would take MONTHS for them to send someone out and they would just unblock it, not fix the issue causing the problem. The oven broke down over and over again and again it took a long time for them to send someone out and still didn't fix that also.
- Theft: Recently a Tenant had their expensive Jet ski Stolen from WITHIN the garden, they were understandably very shocked and worried (you're meant to feel safe leaving your stuff in your garden right?), when they phoned home hub to report it as Stolen (this was no easy task to steal as the garden is closed in, pics below), they were informed that it was infact home hub themselves that stole the Ski and trashed (really trashed) the garden whilst at it. When asked to return it, they claimed they stole it because it was 'abandoned'; trying to claim it was a previous tenants with no evidence to endorse this. Home hub's final response towards the upset tenant being for them to phone the police.
Unacceptable, distressing and frankly very oppressive towards tenants who now feel and I quote "violated" in their own home. Why should anyone PAY to be have to live like this?
This is just a few examples of how they treat people who rely on them. If you're here looking for a place to feel safe and call home, keep looking.
Connor · 24 March 2022 · Home Hub Southampton
Agent replied · 23 October 2024
Hi Connor
I am surprised that someone we negotiated to be able to leave the property owing over £1,375 in rent arrears has left a review like this for us, but let me put some facts straight.
firstly, someone going int your room, a room you paid for? partly paid for we would say, you would be talking about the contractor who went to your room number 1 as the numbers had had been changed around so it was a genuine mistake, but in fact a mistake which showed us all the furniture pushed to one side and cannabis plants growing, you advised us that you was not staying in the room and it must have been the other tenant from room 2.
Secondly, we have the Jet ski which belonged to another tenant Room 2 who had left owing over £3,700 in rent arrears and not replied to any contact from us regarding the rent and his belongings so the landlord asked for the jet ski to be removed as he was not a free storage unit, not stolen by Home Hub but removed by a contractor on the landlords behalf, we then had another tenant contact us claiming to now own the jet ski, so we asked for proof of this, as the landlord had kept the jet ski out of good will in case someone could claim it, no proof could be provided and the time scale for it to be claimed had passed.
Thirdly, the garden, the contractor had to move all the ridicules amount of rubbish which had been dumped in the garden by all the then tenants , the landlord again had to pay for someone to come a clear this.
as for maintenance, we do try and get everything where possible fixed as soon as we can but some things are out of our control.
To finalise
We now have a house with tenants paying rent, who know how to put rubbish in a bin and all maintenance is up to date, if tenants can show respect to a property and pay the rent then it makes it much easier for everyone.
if there is any doubt with any aspect of the above mentioned, we of course have every email, every call and every picture as proof if needed.
★★★★★ 5/5
GoogleRating only, no written review.
Yazmin · 11 October 2021 · Home Hub Southampton
★★★★★ 1/5
GoogleViewed a property with them and the owners didnt know we were coming. We couldnt look in 2 rooms. The agent also didnt know anything about the house and was few mins late.
Yasser · 11 October 2021 · Home Hub Southampton
Agent replied · 23 October 2024
Hi Yasser, sorry you had a bad experience, sometimes things happen in life that are beyond our control.
★★★★★ 1/5
GoogleAn absolute disgrace from start to finish. Poor communication non answering of phones . We were given a date for moving and were only this would not happen late on the Friday afternoon when we were meant to be moving that evening ,the reason was that they did not have the electrical certificate and did not know when it would be available . We were left homeless and incurred large cost from having to find accomodation and storage for furniture . All the agent said was it was the landlord fault . Avoid like the plague ,the worst experience of my life .
Grebo · 11 October 2021 · Home Hub Southampton
Agent replied · 23 October 2024
Hi Grebo, sorry you had a bed experience, looking back at this one, we only did a tenant find for this property and we are only able to do what the owner allows and so sometimes however frustrating they let us down. we hope you found a nice home in the end.
★★★★★ 4/5
GoogleRating only, no written review.
Greg · 11 October 2020 · Home Hub Southampton
★★★★★ 5/5
GoogleRating only, no written review.
Antony · 11 October 2020 · Home Hub Southampton
★★★★★ 4/5
GoogleIn brief;
Pros: Reasonable rent, clean accomodation, suitable office location
Cons: low communicative and late response, not very caring to tenants!
M-TIMO · 11 October 2020 · Home Hub Southampton
★★★★★ 1/5
GoogleThis woman Suzzanne mallows from home hub is disgraceful.
She promised and I agreed on a certain date on my tenancy agreement to be update , so I can make the payments.
She claimed that she has emailed me the updates, she has not it's been roughly two weeks and a half. I have been emailing her and called no responds.
I strongly suggest to be careful with them.
I will not recommend them.
Maria · 11 October 2020 · Home Hub Southampton
★★★★★ 1/5
GoogleI don't think I have ever given a 1 star review, but seems like this will be the first. Just moved out of a room managed by them last week and I felt very strongly that the staff are extremely unprofessional / incompetent / forgetful and make too many mistakes. A water leak from my ceiling took a month to fix and I had to take matters into my own hands to sort out a WiFi connectivity issue (the property came with WiFi). Staff needed to be chased up on literally everything including adding invoices for rent payments and even wrongfully assumed I missed a payment for which I had to go into my statements and break everything down via email as you would explain to a 5 year old. Seems like it would have been better to not have an agency at all than to have HomeHub as your agency. At the end of the tenancy, even though I had given my notice more than a month and a half in advance, they seemed to have "forgotten" and seemed fully ready to charge me for an extra month when I asked for confirmation about the final rent payment with 3 weeks left to the tenancy. The room itself had nothing wrong with it and the salesperson was very good however it is not hard to sell a room that looks nice and the real work from the agency comes when they have to deal with you as a tenant at which HomeHub fails miserably.
Mohammad · 11 October 2020 · Home Hub Southampton
★★★★★ 4/5
GoogleRating only, no written review.
Goda · 11 October 2019 · Home Hub Southampton
★★★★★ 1/5
Googlein the process of me moving in they were very helpful, but as soon as I moved in they have been awful ,I have to send at least 5 emails before they respond ,we have all reported several issues on fixflo a number of times but it's been months since anything has been fixed,it took two months to fix the washing machine ,so 10 people were sharing two,they are always rude in emails,if you are thinking of using them,don't! Worst agency I've been with.
TashTheRippr · 11 October 2019 · Home Hub Southampton
Agent replied · 23 October 2024
We are very glad you thought the move in went very well with Home Hub.
Regarding the maintenance, unfortunately we are at the mercy of the landlords to a large extent when it comes to getting things done, and we appreciate this can be really frustrating for tenants.
★★★★★ 1/5
GoogleThe absolute worst. I would never recommend anyone ever rent from this cowboy outfit.
Left me for the entire of last winter with no central heating. Every time somebody came out I’d be told the boiler was obsolete and there’s nothing they could do. They stopped coming in the end.
The building itself fell into a sorry state under Homehub’s ‘care’ broken lights and dirty unsafe communal areas were never cleaned or repaired.
Frequently tried to go against the tenancy agreement not giving the specified notice period for viewings/visits.
Not once in the whole time they ran the place did anybody ever answer a phone in their office. Ever.
Left the building with a fire alarm constantly beeping for 4 days and were completely uncontactable. Tenants moved out to hotels it was that bad. Only rectified once I called the alarm manufacturer after 3 nights of no sleep, who told me that had there been a fire the alarm wouldn’t have gone off.
Had a video on their website for a while basically berating tenants. These people do not have tenants interests in mind at all. They will get you in as quickly as possible then dump you and you will never hear from them again.
My last statement from them showed that I was £140 in credit with Homehub. I have made several attempts to contact them over the past few months to have my money returned to me but have heard nothing. Unsurprising really.
The list could go on and on. The worst.
Craig · 11 October 2019 · Home Hub Southampton
★★★★★ 5/5
GoogleRating only, no written review.
Absolute · 11 October 2019 · Home Hub Southampton
★★★★★ 3/5
GoogleRating only, no written review.
Jamie · 11 October 2019 · Home Hub Southampton
★★★★★ 5/5
GoogleLoads of sound advice and very friendly. Always at hand and happy to help. Haven't come across another agency that's as generous or open. A great bunch.
Daniel · 11 October 2019 · Home Hub Southampton
★★★★★ 1/5
GoogleThey lied about fixing problems before I moved in, then at the end of the tenancy they tried to charge me of them & a move out fee (that I paid and even sent the receipt to them lol). Won with DPS & they then give you a bad review for your next tenancy.
Just funny how bad they are on purpose!
AVOID AT ALL COSTS!!
Rob · 11 October 2019 · Home Hub Southampton
Agent replied · 23 October 2024
If you left your full anme Rob and which property I could look into this as not the normal I would expect from anyone at Home Hub so there must be more to this I feel.
★★★★★ 1/5
GoogleAwful customer service. Homehub have an automated service for tenants whereby it rings once and cuts out, stating all advisors are busy. However if you press stating you are a current landlord you are able to speak to an advisor straight away.
Homehub do not inform tenants if they are entering the property for viewings. And frequently turn up unannounced. After speaking with them about this about 10 times they now message on the day.
Homehub charge £358 admin fees before you move in. Then an added £8 for referencing when you would think the £358 covers that.
Homehub are unable to contact if you have maintenance issues in the house. I have been waiting 4 weeks for a new fridge - which they sent someone in to measure 3 weeks ago however that has now been forgotten.
Homehub are simply a money making business and do not care about the tenants. This is evident from the automated service on the telephone, the responses on emails when there is a problem, and the extra fees to move in and out.
Homehub charge £299 PLUS vat to leave a contract, and tenants are expected to continue paying the rent for the room once vacated. Homehub charge £34 to leave the room at the end. Homehub charge £358 to move in, on top of rent, and a deposit. They do not respond to concerns or complaints and on numerous occasions I have contacted the landlord directly.
Sophie · 11 October 2019 · Home Hub Southampton
★★★★★ 5/5
GoogleMoved into a room in Southampton back in November and the whole process was very straightforward. Team were very communicative, paperwork was turned around quickly and so far my experience has been pleasant and uncomplicated.
Georgie · 11 October 2019 · Home Hub Southampton
★★★★★ 5/5
GoogleRating only, no written review.
Sophie · 25 October 2018 · Home Hub Southampton
★★★★★ 1/5
GoogleI have been moving around a lot thus renting from various agencies in different UK cities and even countries around the world due to my profession.. this one is so far the worst experience, would never recommend to anyone.
Reply to the response: Yes, I am not a tenant anymore (since the beginning of the month) and I can assure you I shall never be again.
O · 25 October 2018 · Home Hub Southampton
Agent replied · 23 October 2024
Hello, we do not have a tenant under this name, please could you contact the office number or email us on office@homehubsouthampton.co.uk so we can assist you. Thank you.
★★★★★ 5/5
GoogleRating only, no written review.
Sophie · 11 October 2018 · Home Hub Southampton
★★★★★ 1/5
GoogleI have been moving around a lot thus renting from various agencies in different UK cities and even countries around the world due to my profession.. this one is so far the worst experience, would never recommend to anyone.
Reply to the response: Yes, I am not a tenant anymore (since the beginning of the month) and I can assure you I shall never be again.
Oguz · 11 October 2018 · Home Hub Southampton
Agent replied · 11 October 2026
Hello, we do not have a tenant under this name, please could you contact the office number or email us on office@homehubsouthampton.co.uk so we can assist you. Thank you.
★★★★★ 4/5
GoogleRating only, no written review.
Niki · 11 October 2018 · Home Hub Southampton
★★★★★ 5/5
GoogleRating only, no written review.
Ganea · 11 October 2018 · Home Hub Southampton
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
