Trusted Agent profile
★★★★★
2,266 reviews across 3 offices and 2 platforms
RW Invest has three offices, in Liverpool, Salford and London. Together they have 2,266 reviews on two platforms, rated 4.7 out of 5 overall.
RW Invest's three offices, most reviewed first. Each has its own page.
Showing 1,104 reviews on Google only. Show every review
5/5
GoogleIt was very helpful to be able to see the apartment we are purchasing. Hannah was very accommodating for our visit.
Thank you for your kind Feedback about Hannah and your visit, Martin, we really appreciate it.
1/5
GoogleVery unprofessional phoned once they put the phone down and phoned again they took a few details put me on hold to put the phone down again I phoned again they realised it was me again and sniggered between colleagues … I enquired about a property viewing they said they will contact me at the end of the day I asked how by phone or email they weren’t sure and no surprise no contact was made by them to either confirm or reject viewing … Don’t waste your time with these tossers
1/5
GoogleHad a very frustrating time with them in not returning calls and passing problems to Legacie only to find out that it is their issue, not Legacie. Property purchased last July with end of August early September completion. Completion finally happened in June, 10 months late
Dear Sarah, Thank you for your feedback, and we are please that we have had the opportunity to discuss this with you directly. To clarify some of the points within your feedback - our Post-Exchange and Payments team will send an email to all investors as completion is approaching in order to ensure that a blanket update has been sent to all investors outlining the completion process and the necessary next steps. This then gives all investors the opportunity to respond with any specific queries they may have in response to the update, and our payments team will also pro-actively reach out to ensure the update was received and to answer any questions you may have. Nevertheless, we thank you for your feedback and of course this is always taken on board moving forward. Should you require anything else, please do not hesitate to contact us directly. RWinvest.
5/5
GoogleThis was my second unit purchase with RW invest, and I found the team to be very helpful in finding the best deal which suited my needs and budget. Arjun Surana, Adam Burns were really processional in answering all questions, Excellent follow up and ensures your property purchase are smooth from the start to end and supporting throughout the purchase/exchange of contract process. I highly recommend anyone to purchase their property with RW Invest.
Hello , thank you for your review! We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
GoogleGreat communication. Joshua worked hard to ensure a smooth completion of sale and went above and beyond to get things sorted. Genuinely cared about us and the outcomes for us. Thankyou.
Hello Patricia, thank you for your review! We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
GoogleHi. I am delighted with Chloe Walker's strong follow-up on the process of the exchange. I also congratulate Andrew Murray about the good work he is doing promoting for RW Invest and for matching my investment requirements. Thanks, Savvas Lardis
Thank you Savvas! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
GoogleI had a great visit to the development. The site was impressive, and Hannah Joy provided excellent service. Answered all the necessary questions clearly. Highly recommend!"
Hello Mehdi, Thank you so much for sharing your positive experience! We are so pleased to hear that you would consider recommending us to others. Don’t forget to take advantage of our referral scheme when spreading the word!
5/5
GoogleWe had a great experience with Hannah today showing us around the new development at embankment exchange. Hannah communicated well in the build up to the visit and was a pleasure to deal with throughout.
Hello Ben, thank you for your review! We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
GoogleAdam is a top notch advisor, great at follow-up and providing support at each stage of the process. I recommend working with him! Thanks Adam it was a great experience.
Thank you Manal! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
GoogleVery professional company that go out of their way to accommodate all your needs and questions. Sean Orrett and Chloe Walker were especially helpful. Chloe really went the extra mile to help negotiate problems that arose during negotiations with solicitors. Living in a different country and time zones she worked hard and with gusto to make this whole transaction work and work well. Many thanks to you both. This is my third apartment from RW Invest and all very smooth sailing, like a well oiled machine.
Thank you for your positive feedback, Margaret! We are thrilled to hear about your positive experience working with RWinvest, and we’re grateful that you would consider working with us again. We pride ourselves on our many returning clients and always ensure their experience is just as positive as the previous time. We hope to hear from you again soon!
5/5
GoogleI had a great experience purchasing my first buy to let with RW Invest. Kharym and Chloe were fantastic and very helpful throughout the whole journey. I can’t wait for the new build to be completed. If my experience doesn’t change I will definitely purchase again through this agency.
Hello Luis, thank you for your review! We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
GoogleChloe is very helpful. She has been a great help and solved all difficulties I had with the purchase. I am happy she was there to help with the process. Very approachable and responsible.
Hello Muhammad, thank you for your review! We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
GoogleChloe Walker particularly helped me through the exchange process with the solicitors, she was checking the process continuously with me and the solicitors. She was extremely helpful and responsive. We were always in touch via phone calls and emails. So, overall process so far is excellent.
Thank you Gurhan! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
GoogleI recently visited two show flats at the new Embankment Exchange development, guided by Hannah Joy from RW-Invest. Overall, I was quite satisfied with the build quality. The first show flat I visited was a 2-bedroom apartment. The kitchen was open-plan and equipped with an electric cooker, a full-sized dishwasher, a fridge, and an integrated dryer and washing machine. However, there was no cupboard cover for the dryer and washing machine, which was a minor drawback. Additionally, there were only 3.5 full-sized wall-mounted cabinets in the kitchen, and they did not reach the ceiling as shown in some photos in the Embankment Exchange info pack. Despite this, I felt the storage space provided by these cabinets was sufficient for our needs. The living room had laminate flooring, while the bedrooms were carpeted, adding a touch of luxury. Each bedroom featured an en-suite bathroom, a built-in wardrobe, and a working desk. Overall, I was impressed with the amenities in both show flats, despite noticing the gap between the cabinet tops and the ceiling, which I found is common in many homes from my online research. Additionally, Hannah Joy was very professional and answered most of my questions. She even provided Personal Protective Equipment, including safety shoes and hi-vis jackets, for my wife and me. In conclusion, I believe this new development has great potential. The build quality is good, and the amenities provided are satisfactory for modern living.
Hi Tommy, It’s great to hear that you’re satisfied with our customer service, as it is something we pride ourselves on! All of our staff strive to meet the utmost standards of professionalism, and providing a seamless experience for our investors is our number one priority.
5/5
GoogleRating only, no written review.
Thank you for your feedback, Peter!
5/5
GoogleVery patient and helpful
Thank you for your feedback, Saadul, we really appreciate it!
5/5
GoogleAdam has been very helpful
Thank you for your feedback Greg, we really appreciate it!
5/5
GoogleGreat service, very easy people to work with
Thank you Dan! We appreciate the positive comments left by you.
5/5
GoogleAbsolutely amazing service from both Adam and Kharym.
Thank you for your review, Gary, we really appreciate it!
5/5
GoogleChloe Walker was extremely helpful making the process as smooth as possible.
Thank you Arjun! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
GoogleBig thanks to Chloe and Rauiri for being so helpful in the exchange process. So far so good.
Thank you Adam! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
GoogleQuick and easy process. Both Kharym and Adam were super helpful and great at communicating thanks.
Hello Sacha, thank you for your review! We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
GoogleDaniel was very kind, very professional and showed us around parliament square apartments. Very happy with his service and help.
Hi Aditya, I am glad you enjoyed your viewing around the Parliament Square site with Daniel, and really appreciate your kind words on the back of his service.
5/5
GoogleI have used their services on a number of occasions. As always very professional at every stage or either purchase or sell. Highly recommend and top class experience.
We appreciate you sharing your experience for others to see. It is great you have come back us on the back of your previous investment journey and we hope to provide you with many more, Lukasz.
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The Trusted Agent 2026 results for RW Invest, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Liverpool has the most, with 1,665 reviews rated 4.7 out of 5, followed by Salford with 1,282.
Yes. In The Trusted Agent 2026 awards, Liverpool won Trusted Agent.
