Trusted Agent profile

Rooftops Letting and Management Ltd letting agents in Macclesfield and Hale

3.1

★★★★★

96 reviews across 2 offices and 3 platforms

Rooftops Letting and Management Ltd has two offices, in Macclesfield and Hale. Together they have 96 reviews on three platforms, rated 3.1 out of 5 overall.

Google logo

3.1 / 5

88

Reviews on Google

All 2 offices

Facebook logo

3.0 / 5

6

Reviews on Facebook

All 2 offices

Trustpilot logo

2

Reviews on Trustpilot

Business-wide

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Our offices

Rooftops Letting and Management Ltd's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 88 reviews on Google only. Show every review

1/5

Google

My experience with rooftops was beyond disappointing. After staying for long time and getting the property professionally cleaned and carpet steam cleaned, they are trying to find non existent issues to change me for cleaning. They did not fix few issues in the property in my entire tenancy and now trying to blame me for not following up enough. If you rent from rooftops then I advise you to be present during checkout and take detailed photos and videos of everything to counter their claims.

Bibhash · 15 September 2026 · Rooftops Letting and Management Ltd Macclesfield

Agent replied · 15 October 2026

Thank you for taking the time to leave a review. We are sorry to hear that you feel disappointed with your experience with Rooftops. I understand that our office has been, in communication with you regarding the points you have raised, and we hope that any outstanding matters can be resolved directly and satisfactorily. We value feedback from our tenants and always aim to provide a professional and helpful service throughout the tenancy and at the end of the tenancy process. Kind regards, Rooftops Sales, Lettings & Management

1/5

Google

Very disappointing experience. I called to arrange a viewing and was asked whether we had any pets. When I explained we have a cat, the response was sarcastic, with the agent stating that because it was a flat they “probably wouldn’t allow cats.” There was no mention of this anywhere in the property advertisement, and when I pointed that out, I was simply told it wouldn’t be advertised. We explained that our cat is an indoor cat, so whether the property is a flat or a house is largely irrelevant, but the conversation remained dismissive and unprofessional. The whole interaction left a poor first impression. Customer service and communication are incredibly important, especially in the lettings industry, and unfortunately this experience fell well below what I would expect. As a result, we’ve decided not to proceed with the viewing. If this is how prospective tenants are treated before they’ve even viewed a property, it doesn’t inspire confidence in how genuine issues, such as maintenance or emergency repairs, would be handled.

Cameron · 15 July 2026 · Rooftops Letting and Management Ltd Macclesfield

Agent replied · 15 October 2026

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with us left you feeling disappointed. We appreciate that searching for a new home can be stressful, and we certainly never intend for any prospective tenant to feel dismissed or that their enquiry isn't valued. If our communication came across as sarcastic or unhelpful, we apologise, as this is not the level of service we strive to provide. In many cases with apartments there are restrictions relating to pets written within the block leases and are not always included within the online property advertisement. We do our best to clarify these details as early as possible to avoid applicants investing time in viewing a property that may ultimately not be suitable. We are sorry that we were unable to assist you on this occasion and appreciate your comments, which will be shared with the team as part of our ongoing commitment to providing a professional and courteous service. We wish you every success in finding a suitable home.

1/5

Google

Very disappointing experience with Rooftops. We enquired about multiple rental properties and repeatedly had to chase for updates. On several occasions we were promised callbacks and emails that never arrived. We were also given conflicting information about property availability and applications. After viewing one property, we were told there were no applications and that application details would be emailed to us the next day. No email was sent, and when we followed up we were told the property had already been offered to someone else. The most frustrating part was the poor communication and dismissive attitude when we raised concerns. As a family urgently looking for accommodation, we felt our time was not respected. We understand that not every applicant will be successful in securing a property. However, every prospective tenant deserves to be treated with courtesy, respect, and honesty. Unfortunately, that was not our experience with Rooftops. Having dealt with several other letting agents during our property search, this was by far the least professional and least welcoming experience we encountered.

Jinsu · 15 June 2026 · Rooftops Letting and Management Ltd Macclesfield

Agent replied · 15 October 2026

Thank you for your feedback. We are sorry to hear that your experience did not meet the standards we strive to provide. We understand how important clear and timely communication is when searching for a home, and we regret that you felt let down during the process. While property availability can change quickly, we recognise the frustration caused when expectations are not met. I understand that our Director has been in touch with you directly and hope Samantha was able to address your concerns and provide some clarity regarding your experience. We appreciate your feedback and will use it to help improve our service going forward. We wish you and your family all the best in your property search.

1/5

Google

19.11.25 Complaint Regarding Unprofessional Conduct Dear Ruth & the Rooftops Macclesfield branch senior management team, I am writing to raise a complaint regarding an incident that occurred today at around 4:40pm during a phone call with Louise. I had called to request a viewing for the rental property on George Street, Macclesfield. As I will be making a three-hour round trip tomorrow, I asked for written confirmation of the appointment. After several refusals of this basic request, Louise responded with, “Can’t you remember it?” I found this remark rude, unprofessional, and mocking. I explained that I have a learning disability, which is why written confirmation is particularly important for me. Despite this, she did not apologise or acknowledge how inappropriate her comment was. This left me feeling dismissed and disrespected. The Equality Act 2010 requires organisations to make reasonable adjustments and ensure individuals with disabilities are not placed at a disadvantage. In this case, refusing a simple written confirmation, and responding in a mocking manner, felt discriminatory and inconsistent with the standards expected from a professional service provider. Based on this interaction, I do not feel reassured that, should I rent a property through your agency, I would be supported appropriately when dealing with housing queries or issues. This experience has seriously undermined my confidence in the level of care and professionalism I can expect as a tenant. I would like a clear update on how this complaint will be addressed, including what specific actions will be taken to prevent similar incidents in the future. This should include staff training, improved communication procedures, or any other appropriate measures. I expect that this matter will be taken seriously and handled promptly. Kind regards, J Davidoff

Joseyposey93 · 20 November 2025 · Rooftops Letting and Management Ltd Macclesfield

5/5

Google

Very positive experience purchasing a home. Experienced, professional polite staff who were knowledgeable, easily contactable and kept to there word. Would recommend and use again if needed.

Laura · 8 June 2025 · Rooftops Letting and Management Ltd Hale

1/5

Google

I recently had the unfortunate and very bad experience of dealing with Rooftops. It was a huge disappointment. The staff's unprofessionalism and lack of seriousness were evident from the moment I contacted them. They booked my viewings, once they cancelled saying we have let the property, second time saying the property don't accept baby while my friend is already living at the building with 2 kids and third time, they didn't bother to come to the property. During phone calls, I was met with a dismissive attitude and a clear lack of interest in helping me. When I asked for assistance with finding a property, the representative barely listened to what I was saying. I would not recommend Rooftops to anyone looking for renting a property.

Zain · 26 April 2025 · Rooftops Letting and Management Ltd Macclesfield

1/5

Google

Absolute waste of time, called them to book viewing, after asking thousands questions they booked for the next day. Went to the property no one turned up and when I called them they said sorry we have not got any booking today. Ridiculous

Esi · 29 May 2024 · Rooftops Letting and Management Ltd Macclesfield

5/5

Google

I've been dealing with Rooftops for a couple of years now and Angie & Louise have been stellar. I had to move out of my previously rented place and Rooftops made it painless to find a new a new place and help me settle quickly.

Roman · 16 April 2024 · Rooftops Letting and Management Ltd Macclesfield

5/5

Google

Highly recommended with a warm welcome...... As we all do..I had a lot going on when I was moving and rang a couple of estate agents and felt like it was a conveyor belt and a number. However, Rooftops are the ideal 'friendly and welcoming' helpers to find you your home. I worked with Angela mainly whos fantastic, but all the ladies at Rooftops Hale have been amazing. Very professional and nothing felt rushed. Clearly all staff there have the skills to understand how it can be moving home and they accommodate for that.

Paul · 12 April 2024 · Rooftops Letting and Management Ltd Hale

1/5

Google

Recently tried to view a property on canton walks but was told the landlord had found a tenant himself only to find the same property still online and reduced by £100 per calendar month, when I asked why I was told because I am on housing benefits which is unlawful and very upsetting

Ally · 25 March 2024 · Rooftops Letting and Management Ltd Macclesfield

5/5

Google

We used Rooftops for a year’s renting and had an excellent experience with them. They were supportive with our needs when we were looking and took us round immediately when the property had been put up to let, meaning the stress of finding somewhere was diminished. There were some maintenance issues in the property but they were fixed swiftly. It did need things replacing which were fixed instead and thus would only last short term, however that’s a landlord decision rather than the agency and they completed the repairs very quickly, working around our work schedules. Correspondence is simple via email and phone and responses are timely. We worked hard to clean the property and ensure it was left in a great condition, this was recognised and our deposit was returned quickly, too. The best experience I’ve had with an agency in Macclesfield.

Leanne · 25 March 2024 · Rooftops Letting and Management Ltd Macclesfield

5/5

Google

The staff at Rooftops, especially Angie and Louise, are extremely kind and helpful. They helped me every step of the way when I wanted to rent a place and the communication was very timely and efficient. Took me just about 2 days from the viewing to get all my background checks done and paperwork started. Can’t recommend them enough!

Samarth · 25 March 2024 · Rooftops Letting and Management Ltd Macclesfield

5/5

Google

Thank you Karen, Karen and Angela. Always a pleasure to deal with. Have let our apartment out 5 times now and always had reliable tenants. Communication very prompt and proffessional.

Marc · 25 March 2024 · Rooftops Letting and Management Ltd Hale

5/5

Google

Rooftops are the best letting agent I've ever dealt with, they are responsive, friendly and always willing to help. Thank you to Angela and Karen for their great service throughout our tenancy. If you're looking to rent a property in the Altrincham area, look no further.

Liam · 17 June 2023 · Rooftops Letting and Management Ltd Hale

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Rooftops Letting and Management Ltd

Which Rooftops Letting and Management Ltd office has the most reviews?

Macclesfield has the most, with 51 reviews rated 2.8 out of 5, followed by Hale with 50.

Where are the Rooftops Letting and Management Ltd offices?

The two Rooftops Letting and Management Ltd offices, by town:

  • Hale: 161B Ashley Road, Hale, WA15 9SD
  • Macclesfield: 107 Mill St, Macclesfield SK11 6NN, United Kingdom, SK11 6NN

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