Robinson Residential Sales and Lettings in Maidenhead and Windsor and Maidenhead

★★★★★ 1/5

Google

They never called back when you said they would. Unfortunately always felt they were rushing you off the phone.

Amy · 24 October 2021 · Robinson Estate Agents

★★★★★ 2/5

Google

Booked to see a property, was initially accommodating and helpful over the phone. Estate agent was late arriving to the property and very casual in his manner when he did get there. Quite dismissive and rude in nature, then proceeded to whistle loudly whilst we looked around the house, this was not only hugely irritating but disrespectful and showed a lack of interest. Sarcastically answered questions about the property and told us “a road is a road” when asking about the volume of traffic nearby, a basic question you’d expect an estate agent to be able to answer without flippancy. The attitude of the man who showed us the property was enough to put me off even enquiring about any other houses in their range. Wouldn’t recommend using them from the view of a seller or a buyer.

Sam · 24 October 2021 · Robinson Estate Agents

★★★★★ 5/5

Google

Having used several other agents Eddie was by far the best providing good quality and honest advice. I would recommend him if you want a grown up property professional to sell your house rather than a schoolboy in a suit!PositiveResponsiveness, Quality, Professionalism, Value

Rgdetheridge · 24 October 2021 · Robinson Estate Agents

★★★★★ 5/5

Google

We purchased a house via Robinson estate agents, and so even if they were not representing us, we were very happy with them. Eddie and his team are professional and were very helpful all throughout the purchase process. I would definitely recommend Robinson estate agents.PositiveQuality, Professionalism

Veerle · 24 October 2021 · Robinson Estate Agents

★★★★★ 5/5

Google

After a very disappointing experience with a large High St agent, we moved to Robinson’s. They uploaded our brochure online on a Friday, had lined up a viewing the following Wednesday, with a serious offer made on the Thursday. The end to end handling was so incredibly genuine and thorough that as first time sellers, we struggled to understand what all the bad press about the UK market was about. Eddie and Matt oversaw our sale and didn’t go missing at any stage - always available to chat through everything and not “shmarmy” and disinterested like our previous agents. We were given a customised service, rather than the conveyor belt treatment and we believe their attention to detail is what got our place sold in such an unbelievably fast window, in a market flooded with properties exactly like ours. My partner and I will sing their praises to anyone, buying and selling is such a stressful experience and Robinson’s made it as seamless as possible, cannot recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value

Gabrielle · 24 October 2021 · Robinson Estate Agents

★★★★★ 5/5

Google

We have now bought two properties through Robinson Estate Agents and sold both those properties with Robinson Estate Agents and when making the decision to sell last year, Eddie was the first and only person we called. We have always enjoyed dealing with Eddie; he is professional, personable and is always on the end of the phone or text when required. A great source of knowledge and also great for advice when needed.PositiveResponsiveness, Professionalism, Value

Ben · 24 October 2021 · Robinson Estate Agents

★★★★★ 5/5

Google

Eddie and his team at Robinson Estate Agents are exceptional. After a miserable experience with one of the major High St names in Maidenhead (unrealistic pricing, poor communication, a mere three viewings in two months, ‘stick it on and they will come’ approach), Eddie and Kipp came to our rescue. Eddie is professional and personable who quickly establishes a rapport and takes an interest in all aspects of your property so he’s able to answer all prospective buyers’ queries and sell it effectively. He listened to us, gave great insight into the local market and provided honest feedback. He arranged photos and a floorplan that were considerably more detailed than the previous agent could be bothered to provide and consequently delivered 3x as many viewings before the property had been marketed properly. As a result we were able to accept an offer for asking price within four days of it being listed that enabled us to secure our #1 choice in Bath. Throughout the sales process Eddie remained diligent and attentive, continuing to communicate with both parties and solicitors, and I can’t recommend him and his team highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Martin · 24 October 2021 · Robinson Estate Agents

★★★★★ 5/5

Google

Eddie was the estate agent acting on behalf of the vendors we purchased from, so wasn't actually representing us. Even so, we were so impressed by Robinson we wanted to provide a review. Excellent communication, right from the start when we got in touch to let them know we were on the market, they only contacted us with properties that were relevant, then through the negotiation and sale Eddie was professional, easy to get hold off and very open and honest. I'm sure this contributed to a smooth transaction, and was also on hand to help post move. We would recommend Robinson Estate Agents to anyone and would contact them ourselves if we move again in future.PositiveResponsiveness, Professionalism

Robert · 24 October 2021 · Robinson Estate Agents

★★★★★ 5/5

Google

We purchased a house via Robinson estate agents, and so even if they were not representing us, we were very happy with them. Eddie and his team are professional and were very helpful all throughout the purchase process. I would definitely recommend Robinson estate agents.PositiveQuality, Professionalism

Veerle · 24 August 2021 · Robinson Residential Sales and Lettings Maidenhead

★★★★★ 5/5

Google

Very professional, excellent communication and good local knowledge. Thank you for your excellent service!PositiveResponsiveness, Quality, Professionalism

David · 22 June 2021 · Robinson Residential Sales and Lettings Maidenhead

★★★★★ 1/5

Google

They never called back when you said they would. Unfortunately always felt they were rushing you off the phone.

Amy · 22 June 2021 · Robinson Residential Sales and Lettings Maidenhead

★★★★★ 4/5

Google

Never got back regarding a property (cookham rd challet/bungalow) that we were interested in and viewed. Therefore with the limited experience we have had I will have to rate them 1/5* for poor communication. However did respond and make an effort to rectify the poor communication therefore review changed to 4/5*

Abid · 22 June 2021 · Robinson Residential Sales and Lettings Maidenhead

★★★★★ 2/5

Google

Booked to see a property, was initially accommodating and helpful over the phone. Estate agent was late arriving to the property and very casual in his manner when he did get there. Quite dismissive and rude in nature, then proceeded to whistle loudly whilst we looked around the house, this was not only hugely irritating but disrespectful and showed a lack of interest. Sarcastically answered questions about the property and told us “a road is a road” when asking about the volume of traffic nearby, a basic question you’d expect an estate agent to be able to answer without flippancy. The attitude of the man who showed us the property was enough to put me off even enquiring about any other houses in their range. Wouldn’t recommend using them from the view of a seller or a buyer.

Sam · 22 June 2021 · Robinson Residential Sales and Lettings Maidenhead

★★★★★ 5/5

Google

We have now bought two properties through Robinson Estate Agents and sold both those properties with Robinson Estate Agents and when making the decision to sell last year, Eddie was the first and only person we called. We have always enjoyed dealing with Eddie; he is professional, personable and is always on the end of the phone or text when required. A great source of knowledge and also great for advice when needed.PositiveResponsiveness, Professionalism, Value

Ben · 22 June 2021 · Robinson Residential Sales and Lettings Maidenhead

★★★★★ 5/5

Google

Eddie and his team at Robinson Estate Agents are exceptional. After a miserable experience with one of the major High St names in Maidenhead (unrealistic pricing, poor communication, a mere three viewings in two months, ‘stick it on and they will come’ approach), Eddie and Kipp came to our rescue. Eddie is professional and personable who quickly establishes a rapport and takes an interest in all aspects of your property so he’s able to answer all prospective buyers’ queries and sell it effectively. He listened to us, gave great insight into the local market and provided honest feedback. He arranged photos and a floorplan that were considerably more detailed than the previous agent could be bothered to provide and consequently delivered 3x as many viewings before the property had been marketed properly. As a result we were able to accept an offer for asking price within four days of it being listed that enabled us to secure our #1 choice in Bath. Throughout the sales process Eddie remained diligent and attentive, continuing to communicate with both parties and solicitors, and I can’t recommend him and his team highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Martin · 22 June 2021 · Robinson Residential Sales and Lettings Maidenhead

★★★★★ 5/5

Google

Eddie was the estate agent acting on behalf of the vendors we purchased from, so wasn't actually representing us. Even so, we were so impressed by Robinson we wanted to provide a review. Excellent communication, right from the start when we got in touch to let them know we were on the market, they only contacted us with properties that were relevant, then through the negotiation and sale Eddie was professional, easy to get hold off and very open and honest. I'm sure this contributed to a smooth transaction, and was also on hand to help post move. We would recommend Robinson Estate Agents to anyone and would contact them ourselves if we move again in future.PositiveResponsiveness, Professionalism

Robert · 22 June 2021 · Robinson Residential Sales and Lettings Maidenhead

★★★★★ 1/5

Google

Not a nice agentNegativeProfessionalism

Jersey · 24 October 2020 · Robinson Estate Agents

★★★★★ 5/5

Google

Very professional, excellent communication and good local knowledge. Thank you for your excellent service!PositiveResponsiveness, Quality, Professionalism

David · 24 October 2020 · Robinson Estate Agents

★★★★★ 4/5

Google

Never got back regarding a property (cookham rd challet/bungalow) that we were interested in and viewed. Therefore with the limited experience we have had I will have to rate them 1/5* for poor communication. However did respond and make an effort to rectify the poor communication therefore review changed to 4/5*

Abid · 24 October 2020 · Robinson Estate Agents

★★★★★ 1/5

Google

Incredibly disappointed in the lack of professionalism in Robinsons. They attempted to retain a large chunk of our deposit, despite not allowing our professional cleaners back in the property to rectify items. 99% of letting agents allow you do this. I have no idea why Robinsons 'policy' does not. They tried to scare us by saying that they would have to hold onto the whole of our deposit if we went to dispute (which is untrue). They caused a huge amount of stress for us while we were trying to leave the property, and despite our repainting half the house, they tried to charge us for the repaint of a wall in our bedroom, despite it being 'fair wear and tear'. They also said during inspections that our home was 'unclean' which was untrue and incredibly upsetting. I have never experienced such hassle with a letting agent before.NegativeQuality, Professionalism

Gemma · 24 October 2020 · Robinson Estate Agents

★★★★★ 1/5

Google

Not a nice agentNegativeProfessionalism

Jersey · 24 August 2020 · Robinson Residential Sales and Lettings Maidenhead

★★★★★ 1/5

Google

Incredibly disappointed in the lack of professionalism in Robinsons. They attempted to retain a large chunk of our deposit, despite not allowing our professional cleaners back in the property to rectify items. 99% of letting agents allow you do this. I have no idea why Robinsons 'policy' does not. They tried to scare us by saying that they would have to hold onto the whole of our deposit if we went to dispute (which is untrue). They caused a huge amount of stress for us while we were trying to leave the property, and despite our repainting half the house, they tried to charge us for the repaint of a wall in our bedroom, despite it being 'fair wear and tear'. They also said during inspections that our home was 'unclean' which was untrue and incredibly upsetting. I have never experienced such hassle with a letting agent before.NegativeQuality, Professionalism

Gemma · 24 August 2020 · Robinson Residential Sales and Lettings Maidenhead