4/5
GoogleThe service was initially slow but turned around once Emma took over.She provided constant feedback until conclusion which was impressive.
Trusted Agent profile
Robert Luff and Co estate agents in Worthing, Hove and Lancing
★★★★★
1,113 reviews across 4 offices and 4 platforms
Robert Luff and Co has four offices, in Worthing (two offices), Hove and Lancing. Together they have 1,113 reviews on four platforms, rated 4.8 out of 5 overall.
1,054
Reviews on Google
All 4 offices
25
Reviews on Facebook
Business-wide
9
Reviews on Yell
All 4 offices
25
Reviews on Trustpilot
Business-wide
Our offices
Robert Luff and Co's four offices, most reviewed first. Each has its own page.
- Robert Luff and Co Worthing (30 Guildbourne Centre)30 Guildbourne Centre, Worthing, BN11 1LZ443 reviews · 386 on Google (4.7)18 in the last 90 days
- Robert Luff and Co Worthing (2 Boxgrove Parade)2 Boxgrove Parade, Goring-By-Sea, BN12 6BR438 reviews · 403 on Google (4.9)23 in the last 90 days
- Robert Luff and Co Hove28 Blatchington Road, BN3 3YN220 reviews · 175 on Google (5.0)14 in the last 90 days
- Robert Luff and Co Lancing5-7 South Street, Lancing, BN15 8AP117 reviews · 92 on Google (4.8)1 in the last 90 days
Reviews on Google
Showing 1,048 reviews on Google only. Show every review
Google5/5
GoogleAmazing experience from start to finish, Luke and Richard put the work in and showed care and commitment cannot thank them enough!
Agent replied · 11 June 2024
Thank you Jennie, it has been our pleasure. We hope you are very happy in your new home.
5/5
GoogleProfessional and personable service. I am throughly confident in Kelly to always ensure any issues are dealt with. Top customer service!
5/5
GoogleVery quick to respond, friendly and efficient. And I love the house I found with their help - a big thank you to Hayley in particular!
5/5
GoogleNicola Smyth and her team have been quick to deal with all our properties offering a professional and personal service.
5/5
GoogleI dealt with Richard and Luke who gave us an outstanding service, we purchased our family home from them, all the way through the process they kept us updated. Thank you
5/5
GoogleI cannot thank Adam and his team enough for the sale of my flat and the purchase of my house it was a very long road but we eventually got there. The best service you can get
5/5
GoogleHi I am very pleased with the service that I get from all the staff they are very helpful, particularly Kelly who looks after me with such great care. I have been a client for 4 years I would recommend them Mrs Webb
5/5
GoogleFantastic customer service and an overall service from them! Dealt with a lovely and efficient woman called Emma, very happy I chose this estate agent.
5/5
GoogleThe lettings team at Robert luff were incredibly helpful and friendly we needed to move quickly and they did all they could to make that happen for us Very happy with the service they provided and still providing any questions we have they are always there to help I would definitely recommend them
5/5
GoogleGreat Service always. Emma and the Lettings team have always handled any situations with speed and professionalism. Happy tenant = Happy landlord!
5/5
GoogleAlways efficient, TRANSPARENT and helpful, despite numerous difficult sale and rental criteria. Filling Tenancies within 24 hours and providing after care and support. Excellent company.
5/5
GoogleRecently bought a property marketed by Robert Luff, and I have to say that across the whole chain, it was the team at Robert Luff who were by far the most proactive in chasing/following up, and getting us to exchange - they put the other estate agents in the chain to shame!PositiveResponsiveness, Quality
5/5
GoogleFantastic service from Emma, Hayley and the team at Robert Luff Lettings. They let our property for us in Shoreham. We highly recommend their services.
5/5
GoogleOnly been renting from them about a month but Hayley has been brilliant, always getting back to me, always helping me, they have been so lovely. would 100% recommend them there brilliant! Thank you x
5/5
GoogleAmazing service from all at the Worthing site, in particular Luke who sold my last property for the asking price and the Letting staff for managing my BTL so well. I would have no hesitation in recommending Robert Luff
5/5
GoogleMany thanks to Richard in particular who went way above and beyond what anyone could have expected and without whom I don't think the sale would have got over the line. Everyone in the office always returned calls, passed on messages and it's things like getting the basics right that so many agents fall down on.
5/5
GoogleThe lettings team provided a brilliant service and could not be more than helpful during this tricky time. Emma and her team deserve 5 stars and have no reservation in recommending them to both tenants and landlords.
5/5
GoogleUsed Luke Mills at Robert Luff. Faultless experience. Sold our property very quickly. good communication all the way, friendly and polite. Would use again and recommend to anyone. Thank you! :)
5/5
GoogleHayley was brilliant right from the viewing, to sorting everything out during the vetting and into the first week we moved in. Have lots of experience of estate agents, and this was the best service I have experienced as a tenant. Thank you!
5/5
GoogleHad an emergency rental needed and Robert Luff stepped up and delivered under particularly difficult circumstances with the C19 virus. So am utterly delighted with their service to date. Well done and thank you.
5/5
GoogleA pleasure to deal with. Luke and the team were always available and extremely helpful throughout the entire process. We saw a lot of houses and eventually found the right one. They were very hands on and helpful through the search, right to completion and kept us fully informed the whole time. Thanks again, much appreciated
5/5
GoogleWhat can I say, Hayley you have been and are amazing. We rented a short term house with your help but really needed long term, you found us one. We have now moved again and can't thank you enough. You are always at the end of phone or email. Any problems or queries are dealt with straight away. Really can't thank you enough. You are a star 🌟. Thank you from me and my army xxx
4/5
GoogleProceedings were slow to begin with but once we’d gone in to have a chat things started moving. As first time buyers everything was all a bit daunting for us, but the team at Robert Luff have been great, especially Richard who was always happy to help and go through documents with us. Thanks guys :)
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Awards
The Trusted Agent 2026 results for Robert Luff and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Robert Luff and Co
Which Robert Luff and Co office has the most reviews?
Worthing (30 Guildbourne Centre) has the most, with 443 reviews rated 4.6 out of 5, followed by Worthing (2 Boxgrove Parade) with 438.
Where are the Robert Luff and Co offices?
The four Robert Luff and Co offices, by town:
- Hove: 28 Blatchington Road, Hove, BN3 3YN
- Lancing: 5-7 South Street, Lancing, BN15 8AP
- Worthing (2 Boxgrove Parade): 2 Boxgrove Parade, Goring-By-Sea, Worthing, BN12 6BR
- Worthing (30 Guildbourne Centre): 30 Guildbourne Centre, Worthing, BN11 1LZ
Has Robert Luff and Co won any awards?
Yes. In The Trusted Agent 2026 awards, Worthing won Trusted Agent, Hove won Trusted Agent and Worthing won Trusted Agent.
