Trusted Agent profile
★★★★★
1,961 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,961 reviews on three platforms, rated 3.7 out of 5 overall.
69
Reviews on Google
All 2 offices
2
Reviews on Facebook
All 2 offices
1,890
Reviews on Trustpilot
All 2 offices
Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHedgerows road Leyland, early days
still early days ,but at the moment. I will pass comment after full process has been completed.
We're happy to hear you've had a positive experience with our staff, service, and communications so far. We look forward to your full feedback! Regards, Reeds Rains
5/5
TrustpilotFantastic company
Fantastic company, always ready to provide good advise , would seriously recommend them to all my friends and family.
We're so glad you had such a positive experience with us and appreciate your kind words! Regards, Reeds Rains
5/5
TrustpilotVery helpful and professional service…
Very helpful and professional service thank you. 😊
We are so glad we could help. We appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotNot a bad experience overall.
Property well presented when advertised. Lots of viewings organised. Had two failed offers, for genuine reasons, but final and successful offer pushed through relatively quickly. Thanks to staff, particularly Andrea, Abbie and Sue, keeping us well informed at all times. Finally I think RR commissions compare well to competition.
We are so pleased to hear about your positive experience with our team. It's wonderful to know that our communication and service met your expectations, and we appreciate your kind words about our commissions. Thank you for your feedback. Regards, Reeds Rains
1/5
TrustpilotRefusing to pay back my deposit
I moved out a property managed by the Catford branch 5 months ago and they are refusing to pay back my deposit. The amount is not disputed by either party. My tenancy ended in January and I gave them the required 1 month notice that I would not be renewing the contract and gave them the new tenants details. They say they cannot release my deposit until the new contract is signed. However, they have taken half a year(!) to do the required checks (PAT, fire etc) before they will release a contract. Communication has been awful, bounced around people and branches with no taking responsibility to resolve this. Often I was gave the wrong information or told I would be called back and never was, multiple emails ignored. I have now been through three stages of the complaint procedure with still no resolution so I've raised it with the Property Ombudsman. DO NOT USE THESE LETTING AGENTS IF YOU ARE A TENANT. No one at the company cares about your rights.
5/5
TrustpilotProfessional service from all staff in…
Professional service from all staff in the sale of the property
We're happy to hear our team provided professional service. Thank you! Regards, Reeds Rains
1/5
TrustpilotAvoid using this company
Avoid using this company, especially the Sale branch. On the first day, they rented us a property in poor condition and it had not been properly cleaned. Now that we have moved out, they are withholding our full deposit, claiming there were ongoing issues, despite us reporting problems from day one and providing photos as evidence.
5/5
TrustpilotSelling in a week
Great communication from the beginning from viewing the property to putting the property online and selling within a week.
We're so glad to hear our communication and efficiency led to such a quick sale for you. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotEasy and speedy
Everything has been dealt with in respectful and professional manner.
We're so glad to hear that your selling experience was positively supported and that our communication was timely and helpful. Thank you for your kind words. Regards, Reeds Rains
5/5
TrustpilotVery Good from all staff at the branch 👍
Thank you for your 5-star review, Gary. We really appreciate your kind comments and are delighted to hear that you had a very good experience with all the staff at our Hull branch. Thank you again for choosing Reeds Rains Hull. Best wishes, Steven and the team
5/5
TrustpilotFriendly and approachable team
Friendly and approachable team, kept us fully informed all the way along. Very professional
We're happy to hear our team was friendly and kept you informed. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotThe Reeds Rains team have been…
The Reeds Rains team have been brilliant, it may have been a long journey but they have been so helpful throughout the process. Grace is an angel, she is so lovely and have gone above and beyond to reassure us and help with the sale of our house and the buying of our forever home! Definitely recommend.
We are so glad to hear our team provided such helpful support throughout your journey. It is wonderful to know we could assist with both your sale and new home purchase. Thank you for your kind recommendation! Regards, Reeds Rains
5/5
TrustpilotI have used Reid's and Rains before
I have used Reid's and Rains before , and their service was excellent then as it is know. They are very helpful , polite and well experienced in all aspects of their work . You can phone anytime with any questions you need help with . I will use them again in the future .
We are so happy to hear about your continued positive experiences with us! We truly appreciate your kind words and trust in our team. We look forward to assisting you again. Regards, Reeds Rains
5/5
TrustpilotA super bunch x
What a lovely bunch they are! Helpful and knowledgable and always there to answer your questions.It’s a stressful time but I’m glad and reassured they are just that call away. With their help hopefully we will be moving into our new home soon.
We are so glad to hear our team has been helpful and reassuring during this stressful time. We wish you the best with your new home! Regards, Reeds Rains
4/5
TrustpilotGood friendly and efficient staff.
Rating only, no written review.
We're happy to hear you found our staff friendly and efficient. We appreciate your positive feedback. Regards, Reeds Rains
5/5
TrustpilotEverything has been really easy so far
We're happy to hear that everything has been easy for you so far. Thank you for your feedback! Regards, Reeds Rains
5/5
TrustpilotExcellent services
Excellent services, e.g. friendly and helpful staff, the responses speed were quick and knowledgeable.
We're so glad you enjoyed our friendly, helpful staff and quick, knowledgeable responses. Thank you! Regards, Reeds Rains
1/5
TrustpilotPoor communication and lack of proactive management
We have had a very disappointing experience with the property management service provided by Reeds Rains (Northwich).
5/5
Trustpilotexcellent staff .
Rating only, no written review.
5/5
TrustpilotEverything You Need, in Selling a Property
Staff are friendly, helpful and work as an efficient, professional team.
We're happy to hear that our team provided you with such a positive experience. We appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotExcellent service
When you’re are trying to sell your property in a challenging market it’s vital to have an Agent who has belief and optimism about the process ahead. Reeds Raines secured a potential buyer ahead of schedule and I’m truly grateful for their excellent service.
We are so pleased to hear we could provide excellent service and secure a buyer for your property ahead of schedule, especially in a challenging market. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotSelling our property
You have been very helpful in every way and have sold our property for us for which we are very grateful.
5/5
TrustpilotFreindly helpful service…
Staff very freindly and helpful have kept us up to date with things. Never too much trouble even when i was phoning quite regularly no one made you feel like you were a nuisance , they seem to understand the stress of moving . Would highly recommend reeds rains
5/5
TrustpilotGreat experience selling with Reeds…
Great experience selling with Reeds Rains in Stockton. Particularly Andrea and Abbie. Lovely ladies made the process painless!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bury has the most, with 1,915 reviews rated 3.7 out of 5, followed by Rawtenstall with 46.
The two Reeds Rains Robinson Lee offices, by town:
