5/5
GoogleExcellent customer service! 5*
Trusted Agent profile
Reeds Rains Robinson Lee estate agents in Bury and Rawtenstall
★★★★★
1,973 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,973 reviews on three platforms, rated 3.7 out of 5 overall.
70
Reviews on Google
All 2 offices
2
Reviews on Facebook
All 2 offices
1,901
Reviews on Trustpilot
All 2 offices
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Our offices
Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 70 reviews on Google only. Show every review
Google5/5
GoogleGood friendly knowledgeable team! Kept me up to date with my let.
5/5
GoogleA very efficient and knowledgable company to work with. They seem to know the market place and the price was spot on.
5/5
GoogleRecently used Reeds Rains Rawtenstall can only say what excellent customer service we received from the professional team.Would highly recommend them.
5/5
GoogleThe staff in this branch never cease to amaze with their energy and enthusiasm. Constantly trying to sell the properties we ask them to market. Helpful and proactive.
5/5
GoogleExtremely friendly staff. They went the extra mile for me and my family. We couldn’t be happier and if we sell or move again it will be our first choice for a property. Thank you so much 5*
5/5
GoogleI have used Resds Rains on a number of occasions in both buying and selling and can honestly say that I have found them to be fair and professional. Andy is in fact currently searching for my last move. Hopefully. Keep up the good work guys. Lord M Z Bunnell. Cowpe.
5/5
GoogleI use this EA regularly to help me find decent tennants. Without them I couldn't manage my Lettings Portfolio. They vet prospective tennants and present me with a list of suitable candidates then they do all the required checks and collate relevant references for me. I can't tell you how valuable this service is to a busy landlord.
1/5
GoogleWe sold our house a year ago now nearly. I can't remember the chaps name now buy he came to give us a valuation and said 87950. Less than a year earlier we bought the house for 100000. If I would have trusted his word we would have been 12000 in negative equity. Instead we had another valuation at 125000. They day it went on the market we had cash offer of 120000. Seems a very dated and behind the times business. Although buying a house from them could be a good idea if they are under valuing houses
5/5
GoogleExcellent service from Reeds Rains Rawtenstall. Professional, friendly and kept me updated every step of the process. Not once did I need to chased them to find out where I was up to which took a lot of the stress out of finding my new home. Would highly recommend them. Thank you RR for making my life a little easier.
5/5
GoogleI’ve had the pleasure of using the services of Reeds Rains on several occasions now & cannot praise their levels of customer service enough. Every member of the team genuinely cares about their clients, notwithstanding their professional integrity, attention to detail & personal approach. I can guarantee that you get real value for money when dealing this highly recommended business. Keep up the fantastic work everyone; you’re a team of amazing individuals!
5/5
GooglePurchased property through Reeds Rains. Professional and timely communications with the estate agent.
Agent replied · 16 June 2024
Thank you for taking the time to Review Reeds Rains Bury. Your comments are very much appreciated and we are happy that you found our services satisfactory.
1/5
GoogleRating only, no written review.
5/5
GoogleI used the Rawtenstall branch to rent out my house after I moved overseas. The staff were always friendly and helpful. My house was well looked after whilst rented. After I decided not to return to the UK, the Rawtenstall branch did an excellent job selling the house for me.
5/5
GoogleReeds Rains were very supportive to us and sold our house within a few weeks. They were very effective for us with a very professional approach. Rob Higgins
Agent replied · 16 June 2024
Thank you for your review. At Reeds Rains we recognise that our vendors need support throughout the process and are always happy to provide any assistance we can. We are also pleased we sold your property so quickly too. Happy to be of service. Thank you.
3/5
GoogleRating only, no written review.
1/5
GoogleTerrible service once the house was on the market, sent people to view who couldn't afford to buy it. Every time got into contact felt like we were being lied too,and the photos taken by the manager were terrible. DO NOT USE THIS ESTATE AGENT.
Agent replied · 20 January 2024
I thank you for bringing the issue it to my attention. Please be assured that every effort is made to ensure viewers are in a position to buy. It is unfortunate that in this instance it turned out not to be the case. I take pride in my business as do my staff, going forward I have put procedure in place to try and ensure this doesn't happen again.
5/5
Googlemany thanks for helping with my school project. I had visited a number of agents who were reluctant to take the time to answer my survey. You were very helpful and informative. Thanks again Wendy & Sue
5/5
GoogleBrilliant service from everyone at Reeds Rains, from the valuation, to the photographs right through to the sale, sold our house in 6 weeks!!! Also being really helpful when trying to find something to buy, giving brilliant advice!!! Couldn't recommend them highly enough!!!
Agent replied · 20 January 2024
Thank you for your kind comments. I have relayed your thoughts to the girls and they are really pleased that you have commented.
5/5
GoogleHaving recently sold my property with Reeds Rains I have nothing but praise and admiration for the staff at the Rawtenstall branch. They were excellent in every way. Very experienced and knowledgeable, they steered me through the process with empathy, diligence and efficiency. What a fantastic service. I would recommend them to anyone
1/5
GoogleI have sold houses before, so I'm aware of the process. I only used this local Reeds Rains Franchise as I know someone who works there, and in fairness I was given a preferential selling % rate. The owner of the franchise was quick to come out to the property, take payment, photograph the images, complete the online tour and arrange for our EPC. This is where the positive comments end. With regret, we elected to go for their premier package, which cost us over £300 and I'm led to believe gives you a better chance of selling your house. I've subsequently learned that a friend of mine didn't pay it, so that's reassuring to know. After 4 weeks and after a couple of calls, we received a report showing the web hits and the amount of times the property appeared in the property search results etc. Nearly 4 months down the line, we called a guy in their office and asked him about house prices in the area, what they thought we needed to do to sell the house and overall the response was extremely poor. Low and behold we served termination notice this week as we're changing agents, and we receive another web report. Based on our experience, I wouldn't recommend selling your house with this Reeds Rains franchise.
5/5
GoogleAlways helpful and friendly staff. The website is easy to use and i found my first home easily through them, hassle free.
Agent replied · 20 January 2024
Thanks for your kind words. We always aim to do the best we possible can for our clients. It means a lot to me and my team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Reeds Rains Robinson Lee
Which Reeds Rains Robinson Lee office has the most reviews?
Bury has the most, with 1,927 reviews rated 3.7 out of 5, followed by Rawtenstall with 46.
Where are the Reeds Rains Robinson Lee offices?
The two Reeds Rains Robinson Lee offices, by town:
- Bury: 407 Bolton Road West, Holcombe Brook, Ramsbottom, Bury, BL0 9RN
- Rawtenstall: 88 Bank Street, Rawtenstall, BB4 8EG
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