Trusted Agent profile

Reeds Rains Robinson Lee estate agents in Bury and Rawtenstall

3.7

★★★★★ Good

1,973 reviews across 2 offices and 3 platforms

reedsrains.co.uk

Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,973 reviews on three platforms, rated 3.7 out of 5 overall.

Google logo

4.1 / 5

70

Reviews on Google

All 2 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 2 offices

Trustpilot logo

1,901

Reviews on Trustpilot

All 2 offices

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 70 reviews on Google only. Show every review

1/5

Google

We found the perfect house but unfortunately for us it was under Reeds Rains. Nothing but lied to and cheated by one particular member of staff. This cannot be a single instance, but can only speak for ourselves. Never again.

Lee · 20 January 2022 · Reeds Rains, Rawtenstall

Agent replied · 20 January 2024

Dear Mr Dickson, Thank you for taking the time to write a review of your recent experience. We take all our customers views very seriously and assure you I would like to help you. I have thoroughly checked our records and cannot find a Mr Lee Dickson on our database? Would you kindly contact me to let me know: 1. Which Reeds Rains branch? 2. Which property? 3. Which member of staff? Contact Reply: bury@reedsrains.co.uk Thank you Ken Robinson Customer Services Manager bury@reedsrains.co.uk

5/5

Google

Professionalism, Quality, Responsiveness bought a property Through Reeds Rains Bury Branch, very professional, reassuring in general a pleasure to deal with. would highly recommend! Thanks JamiePositiveResponsiveness, Quality, Professionalism, Value

Younes · 24 October 2021 · Reeds Rains

Agent replied · 16 June 2024

Thank you Younes for you kind words they really are appreciated! Regards Ken

5/5

Google

Excellent, good advice and support when selling my house Ken (Director) Jamie, Nick and Emma all so efficient, brilliant service.

Geoff · 16 April 2021 · Reeds Rains

5/5

Google

Bought our new home through Reeds Rains and the help and advice we received from Jamie and Nick made the process much easier to navigate. We were able to contact Jamie by phone or email with any queries (there were many!) and he responded promptly and with a friendly professional manner. We never felt like we were bothering him. Invaluable when you are buying a house in today’s market. Thank you.

Yvette · 16 April 2021 · Reeds Rains

Agent replied · 16 June 2024

Dear Yvette, Thank you so much for taking the time to review Nick & Jamie’s efforts. It goes without saying they are very caring and professional gentlemen. I will pass on your kind words to both of them I know they will appreciate it. May I wish you and your family all the very best in your new home. Regards Ken.

1/5

Google

We found the perfect house but unfortunately for us it was under Reeds Rains. Nothing but lied to and cheated by one particular member of staff. This cannot be a single instance, but can only speak for ourselves. Never again.

Madadza · 14 April 2021 · Reeds Rains, Rawtenstall

Agent replied · 14 April 2026

Dear Mr Dickson, Thank you for taking the time to write a review of your recent experience. … More

5/5

Google

I was concerned about a house that was sold. They came out to check it within minutes

Miriam · 14 April 2021 · Reeds Rains, Rawtenstall

5/5

Google

Rating only, no written review.

Jamie · 26 March 2021 · Reeds Rains

3/5

Google

Pleasant enough staff however lacked on the basics, kept calling me by different names - total basics, didn't know i had put in and had an offer accepted - i had to call and chase this and was first told "ill call you back" to then "ah yes its here on a sticky note". I would also advise to get everything in writing, i made the mistake of quoting things discussed over the phone our which were later shunned as not happening. Use your own solicitor

Brodie · 26 March 2021 · Reeds Rains

5/5

Google

We have recently sold two houses with Reeds Rains Bury. Our own house and a deceased relatives. From start to finish we were well impressed with the professionalism of the team at the office. We had day to day contact and updates on progress and most importantly we had comparatively quick sales and achieved near asking prices. In procuring an estate agent to sell these properties we obviously approached several local companies and none of them could touch Reed Rains enthusiasm, knowledge, suggested selling price and/or commission. They are really a Five Star outfit. It goes without saying that we have recommended Reeds Rains to several relatives and friends who are moving and we were very happy to post this review. GM Bury.

Ged · 15 October 2020 · Reeds Rains

Agent replied · 16 June 2024

Dear Mr McGee, thank you so much for your review and the very kind words you’ve added. It’s always nice to be recognised once in a while. Sincere thanks from all the team at Reeds Rains Bury.

3/5

Google

Rating only, no written review.

Eunice · 16 April 2020 · Reeds Rains

Agent replied · 16 June 2024

Thank you for taking the time to review Reeds Rains. If there is anything we can do to improve our service levels then please let me know by emailing the Manager at: bury@reedsrains.co.uk Thank you.

5/5

Google

Great place

Jill · 16 April 2020 · Reeds Rains

Agent replied · 16 June 2024

Thank you for taking the time to review Reeds Rains Bury, we really appreciate it. We are happy that you are pleased with the service you received.

4/5

Google

Very helpful staff.

Sam · 16 April 2020 · Reeds Rains

Agent replied · 16 June 2024

Thank you for your review of Reeds Rains. It’s good to know the service we provide is appreciated.

5/5

Google

My enquiry was taken seriously and dealt with in a timely manner.

Alison · 16 April 2020 · Reeds Rains

Agent replied · 16 June 2024

Thank you for your review of Reeds Rains. We are pleased that you were happy with the service you received.

5/5

Google

Can not Thank the team enough for all their help, nothing was too much trouble. Thank you Reeds Rains Bury.

Wendy · 16 April 2020 · Reeds Rains

Agent replied · 16 June 2024

Thank you for choosing Reeds Rains and you’re kind comments.

5/5

Google

Terrific service from Jamie and Nick. Friendly, professional and (very importantly) always available.

Rob · 16 April 2020 · Reeds Rains

Agent replied · 16 June 2024

Thank you for your kind words and Review Mr Edwards, we hope you enjoy your new home. Your review is very much appreciated.

5/5

Google

Thanks for selling the house, very happy with your services. I will recommend you to my family and friends.

William · 16 April 2020 · Reeds Rains

Agent replied · 16 June 2024

Thank you Mr Green for your kind comments and using Reeds Rains to market your property.

5/5

Google

One of the better estate agents to buy a property from. All the staff I spoke to were very friendly and so helpful. Thank you

Jane · 16 April 2020 · Reeds Rains

Agent replied · 16 June 2024

Thank you for taking the time to review our business. Your comments are very much appreciated.

5/5

Google

Helpful friendly staff

R · 14 April 2020 · Reeds Rains, Rawtenstall

Agent replied · 20 January 2024

Thank you for taking the time to review our business and your kind comments. We always aim to please. Kind Regards

5/5

Google

After a poor start, Emma sorted everything.Holcome Brook branch Thanks

Maria · 14 April 2020 · Reeds Rains, Rawtenstall

Agent replied · 20 January 2024

Dear Maria, Thank you for taking the time to review our business. We are very pleased that you were happy with the service you received from Reeds Rains.

5/5

Google

Andy and the team exceeded all expectations. Staff communication was excellent. I couldn’t fault the service. In fact it was that good, I used the branch again for the sale of another family house within 4-weeks of selling my own property. To sell my house and the second property on a second viewing on both occasions, demonstrates tenacity and professionalism to get results. I would have no hesitation in recommending Reeds Rains Rawtenstall to sell or buy a property. Fantastic service!

Mark · 21 January 2020 · Reeds Rains, Rawtenstall

Agent replied · 20 January 2024

Thank you for taking the time to review Reeds Rains Rawtenstall

1/5

Google

Rating only, no written review.

Callum · 16 April 2019 · Reeds Rains

Agent replied · 16 June 2024

Dear Mr Wills, thank you for taking the time to review our business and please accept my apologies for the time taken to respond. I have for some time now been trying to establish why we have received a 1 Star review from you as your name and contact details do not appear to be on any of our databases? At Reeds Rains we take all customer reviews very seriously and will always respond in an attempt to rectify any issues our customers may have incurred. At Reeds Rains we always endeavour to offer excellent customer service however in your instance it appears this has not been the case. May I kindly ask for a few moments of your time by sending me an email detailing the circumstances that surround your experience that led to your review. Please email for the attention of the Director at: bury@reedsrains.co.uk Kind Regards Director Reeds Rains Bury

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Reeds Rains Robinson Lee

Which Reeds Rains Robinson Lee office has the most reviews?

Bury has the most, with 1,927 reviews rated 3.7 out of 5, followed by Rawtenstall with 46.

Where are the Reeds Rains Robinson Lee offices?

The two Reeds Rains Robinson Lee offices, by town:

  • Bury: 407 Bolton Road West, Holcombe Brook, Ramsbottom, Bury, BL0 9RN
  • Rawtenstall: 88 Bank Street, Rawtenstall, BB4 8EG

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent