★★★★★ 1/5
GoogleWe found the perfect house but unfortunately for us it was under Reeds Rains. Nothing but lied to and cheated by one particular member of staff. This cannot be a single instance, but can only speak for ourselves. Never again.
Lee · 20 January 2022 · Reeds Rains, Rawtenstall
Agent replied · 20 January 2024
Dear Mr Dickson,
Thank you for taking the time to write a review of your recent experience.
We take all our customers views very seriously and assure you I would like to help you.
I have thoroughly checked our records and cannot find a
Mr Lee Dickson on our database?
Would you kindly contact me to let me know:
1. Which Reeds Rains branch?
2. Which property?
3. Which member of staff?
Contact Reply:
bury@reedsrains.co.uk
Thank you
Ken Robinson
Customer Services Manager
bury@reedsrains.co.uk
★★★★★ 5/5
GoogleProfessionalism, Quality, Responsiveness
bought a property Through Reeds Rains Bury Branch, very professional, reassuring in general a pleasure to deal with. would highly recommend! Thanks JamiePositiveResponsiveness, Quality, Professionalism, Value
Younes · 24 October 2021 · Reeds Rains
Agent replied · 16 June 2024
Thank you Younes for you kind words they really are appreciated!
Regards
Ken
★★★★★ 5/5
GoogleExcellent, good advice and support when selling my house Ken (Director) Jamie, Nick and Emma all so efficient, brilliant service.
Geoff · 16 April 2021 · Reeds Rains
★★★★★ 5/5
GoogleBought our new home through Reeds Rains and the help and advice we received from Jamie and Nick made the process much easier to navigate. We were able to contact Jamie by phone or email with any queries (there were many!) and he responded promptly and with a friendly professional manner. We never felt like we were bothering him. Invaluable when you are buying a house in today’s market. Thank you.
Yvette · 16 April 2021 · Reeds Rains
Agent replied · 16 June 2024
Dear Yvette,
Thank you so much for taking the time to review Nick & Jamie’s efforts.
It goes without saying they are very caring and professional gentlemen.
I will pass on your kind words to both of them I know they will appreciate it.
May I wish you and your family all the very best in your new home.
Regards
Ken.
★★★★★ 1/5
GoogleWe found the perfect house but unfortunately for us it was under Reeds Rains. Nothing but lied to and cheated by one particular member of staff. This cannot be a single instance, but can only speak for ourselves. Never again.
Madadza · 14 April 2021 · Reeds Rains, Rawtenstall
Agent replied · 14 April 2026
Dear Mr Dickson,
Thank you for taking the time to write a review of your recent experience. … More
★★★★★ 5/5
GoogleRating only, no written review.
Steph · 14 April 2021 · Reeds Rains, Rawtenstall
★★★★★ 5/5
GoogleVery friendly staff
Brian · 14 April 2021 · Reeds Rains, Rawtenstall
★★★★★ 5/5
GoogleI was concerned about a house that was sold. They came out to check it within minutes
Miriam · 14 April 2021 · Reeds Rains, Rawtenstall
★★★★★ 5/5
GoogleRating only, no written review.
Jamie · 26 March 2021 · Reeds Rains
★★★★★ 3/5
GooglePleasant enough staff however lacked on the basics, kept calling me by different names - total basics, didn't know i had put in and had an offer accepted - i had to call and chase this and was first told "ill call you back" to then "ah yes its here on a sticky note". I would also advise to get everything in writing, i made the mistake of quoting things discussed over the phone our which were later shunned as not happening. Use your own solicitor
Brodie · 26 March 2021 · Reeds Rains
★★★★★ 5/5
GoogleWe have recently sold two houses with Reeds Rains Bury. Our own house and a deceased relatives.
From start to finish we were well impressed with the professionalism of the team at the office. We had day to day contact and updates on progress and most importantly we had comparatively quick sales and achieved near asking prices.
In procuring an estate agent to sell these properties we obviously approached several local companies and none of them could touch Reed Rains enthusiasm, knowledge, suggested selling price and/or commission.
They are really a Five Star outfit.
It goes without saying that we have recommended Reeds Rains to several relatives and friends who are moving and we were very happy to post this review.
GM Bury.
Ged · 15 October 2020 · Reeds Rains
Agent replied · 16 June 2024
Dear Mr McGee, thank you so much for your review and the very kind words you’ve added.
It’s always nice to be recognised once in a while.
Sincere thanks from all the team at Reeds Rains Bury.
★★★★★ 3/5
GoogleRating only, no written review.
Eunice · 16 April 2020 · Reeds Rains
Agent replied · 16 June 2024
Thank you for taking the time to review Reeds Rains.
If there is anything we can do to improve our service levels then please let me know by emailing the Manager at:
bury@reedsrains.co.uk
Thank you.
★★★★★ 5/5
GoogleGreat place
Jill · 16 April 2020 · Reeds Rains
Agent replied · 16 June 2024
Thank you for taking the time to review Reeds Rains Bury, we really appreciate it.
We are happy that you are pleased with the service you received.
★★★★★ 4/5
GoogleVery helpful staff.
Sam · 16 April 2020 · Reeds Rains
Agent replied · 16 June 2024
Thank you for your review of Reeds Rains.
It’s good to know the service we provide is appreciated.
★★★★★ 5/5
GoogleMy enquiry was taken seriously and dealt with in a timely manner.
Alison · 16 April 2020 · Reeds Rains
Agent replied · 16 June 2024
Thank you for your review of Reeds Rains.
We are pleased that you were happy with the service you received.
★★★★★ 5/5
GoogleCan not Thank the team enough for all their help, nothing was too much trouble. Thank you Reeds Rains Bury.
Wendy · 16 April 2020 · Reeds Rains
Agent replied · 16 June 2024
Thank you for choosing Reeds Rains and you’re kind comments.
★★★★★ 5/5
GoogleTerrific service from Jamie and Nick. Friendly, professional and (very importantly) always available.
Rob · 16 April 2020 · Reeds Rains
Agent replied · 16 June 2024
Thank you for your kind words and Review Mr Edwards, we hope you enjoy your new home.
Your review is very much appreciated.
★★★★★ 5/5
GoogleThanks for selling the house, very happy with your services.
I will recommend you to my family and friends.
William · 16 April 2020 · Reeds Rains
Agent replied · 16 June 2024
Thank you Mr Green for your kind comments and using Reeds Rains to market your property.
★★★★★ 5/5
GoogleOne of the better estate agents to buy a property from.
All the staff I spoke to were very friendly and so helpful.
Thank you
Jane · 16 April 2020 · Reeds Rains
Agent replied · 16 June 2024
Thank you for taking the time to review our business.
Your comments are very much appreciated.
★★★★★ 5/5
GoogleHelpful friendly staff
R · 14 April 2020 · Reeds Rains, Rawtenstall
Agent replied · 20 January 2024
Thank you for taking the time to review our business and your kind comments.
We always aim to please.
Kind Regards
★★★★★ 5/5
GoogleAfter a poor start, Emma sorted everything.Holcome Brook branch Thanks
Maria · 14 April 2020 · Reeds Rains, Rawtenstall
Agent replied · 20 January 2024
Dear Maria,
Thank you for taking the time to review our business.
We are very pleased that you were happy with the service you received from Reeds Rains.
★★★★★ 5/5
GoogleAndy and the team exceeded all expectations. Staff communication was excellent. I couldn’t fault the service. In fact it was that good, I used the branch again for the sale of another family house within 4-weeks of selling my own property.
To sell my house and the second property on a second viewing on both occasions, demonstrates tenacity and professionalism to get results. I would have no hesitation in recommending Reeds Rains Rawtenstall to sell or buy a property.
Fantastic service!
Mark · 21 January 2020 · Reeds Rains, Rawtenstall
Agent replied · 20 January 2024
Thank you for taking the time to review Reeds Rains Rawtenstall
★★★★★ 1/5
GoogleRating only, no written review.
Callum · 16 April 2019 · Reeds Rains
Agent replied · 16 June 2024
Dear Mr Wills, thank you for taking the time to review our business and please accept my apologies for the time taken to respond.
I have for some time now been trying to establish why we have received a 1 Star review from you as your name and contact details do not appear to be on any of our databases?
At Reeds Rains we take all customer reviews very seriously and will always respond in an attempt to rectify any issues our customers may have incurred.
At Reeds Rains we always endeavour to offer excellent customer service however in your instance it appears this has not been the case.
May I kindly ask for a few moments of your time by sending me an email detailing the circumstances that surround your experience that led to your review.
Please email for the attention of the Director at:
bury@reedsrains.co.uk
Kind Regards
Director
Reeds Rains Bury
★★★★★ 5/5
GoogleFantastic service from stat to finish
Des · 21 January 2019 · Reeds Rains, Rawtenstall
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.