5/5
GoogleRating only, no written review.
Trusted Agent profile · Wales
Verified
Payton Jewell Caines reviews in Port Talbot, Pencoed and Bridgend
★★★★★
267 reviews across 3 offices and 4 platforms
Payton Jewell Caines has three offices, in Port Talbot, Pencoed and Bridgend (Wales). Together they have 267 reviews on four platforms, rated 4.6 out of 5 overall.
110
Reviews on Google
All 3 offices
152
Reviews on Facebook
All 3 offices
4
Reviews on Trustpilot
All 3 offices
1
Reviews on View Agents
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Payton Jewell Caines's three offices, most reviewed first. Each has its own page.
- Payton Jewell Caines Port Talbot53 Station Road, SA13 1NW226 reviews · 70 on Google (4.2)3 in the last 90 days
- Payton Jewell Caines Pencoed7 Penybont Road, CF35 5PY40 reviews · 40 on Google (4.4)0 in the last 90 days
- Payton Jewell and Caines8 Dunraven Place, CF31 1JD1 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Payton Jewell Caines office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat services... Very impressive
Agent replied · 27 August 2026
Thank you for your lovely review ☺️
5/5
GoogleVery impressed by the amount of contact provided during the sale process. Replying quickly to my queries and other information regarding time, dates and viewers responses.
Agent replied · 28 July 2026
Thank you for your kind words Colin, we very much appreciate it. PJC
1/5
GoogleI'm not one to write reviews, but felt obliged to in this case. PJC have been dishonest about the condition of properties, even after damning survey results set out specific issues. I shared my £500 survey in full with the estate agent (which showed 'movement and poor workmanship throughout') on the basis they would use it to reflect the advert and be transparent about the property's condition in order to avoid people like myself wasting money, but they failed to honour that agreement. The branch manager, (Annaline) also claimed that drainage under a property not being water tight wasn't a problem (despite a survey revealing signs of movement as a result of that). I don't expect them to be experts but that basic lack of knowledge is concerning. A survey on a different property I expressed an interest in revealed it required a new roof, and when a buyer pulled out, they made no mention of that on the advert - they simply added the line, 'sold as seen' (anyone would think they were selling a table with a wonky leg on Facebook Marketplace). They also seem to have been listing properties they've already sold, possibly to gain more clients (the minute one is uploaded, I'm told via phone that it's already been sold, so it's something beyond 'high demand'). Despite some staff being a credit to the company, the overall approach made it a very disappointing experience. Transparency is key and can save everyone time and money.
5/5
GoogleExcellent service re our purchase in Lincolnshire. Many thanks to Sherry and Jade.
Agent replied · 27 July 2026
It was our pleasure David and thank you for the lovely review.
5/5
GoogleRating only, no written review.
Agent replied · 27 July 2026
Thank you for the review Shelley.
5/5
GoogleAlong with my brother and sister, we have had the pleasure of dealing with Jade and Sherry from the Brigg office of Fine & Country. Nothing has been too much and we have received great advice. The promotion was second to none with extra photos and video being pushed around social media, we'd just like to say a huge thank you and we will certainly be returning in the future.
Agent replied · 27 July 2026
Thank you for the lovely review and business Lindsey, we really appreciate it and look forward to working together again.
5/5
GoogleReally pleasant experience with Payton Jewell Caines, Lewis was engaging and well informed throughout the house viewing, although we decided against the house in the end, Lewis made us feel at ease and was not pushy at all - he’s asset to your company.
Agent replied · 7 May 2026
Thank you Harry. We really appreciate your kind words. 😃 …
5/5
GoogleLewis is lovely and really helpful. Thanks for helping us find our home 🏡 …
Agent replied · 7 May 2026
Thank you for your kind words Gemma. Good luck in your new home 🏡 …
5/5
GoogleScarlett has been amazing and got our sale through smoothly. Scarlett was extremely helpful and answered and questions/queries we had! Would definitely recommend!
5/5
GoogleGraham, Sherry and the team at F&C North Lincs did an incredible job marketing our property for us and seeing through our sale in a difficult year for the market. Graham won’t thank me for saying this, but he’s a natural in front of the camera and the walkthrough of our home was commented on by friends and house viewings alike. I would have no hesitation recommending them for anyone looking to market a property in the area - you’ll be in good hands.
Agent replied · 27 July 2026
Thank you so much for your wonderful review. We’re really pleased to hear that you felt well supported throughout the sale, especially in what has been a challenging year for the market. Graham will pretend to be modest, but we know he secretly enjoys hearing that his walkthroughs make an impact and it’s great to know the video resonated with viewers! Your recommendation means a great deal to the whole Fine & Country North Lincs team. If we can help again in the future, we’d be delighted to. Also, we would love to see that new home when you move Jay - don't forget to invite us for a coffee!
5/5
GoogleI have dealt with both Sherry & Graham in the past on the negotiation and sale of one of my properties and found their advice and knowledge invaluable. They kept me informed and updated throughout my transaction with frequent emails and telephone updates. I would definitely recommend their services to anyone who has a unique or bespoke property and is thinking of selling in the future.
Agent replied · 27 July 2026
Thank you so much, Tracy-ann, for your lovely review. It was a real pleasure working with you on the sale of your property, and I’m delighted to hear that you found our advice and updates helpful throughout the process. Supporting clients with unique homes is something I genuinely enjoy, so your recommendation means a great deal. If you ever need anything in the future, I’d be more than happy to help again.
5/5
GoogleOutstanding service from the beginning of the sale to the end - especially as we live overseas. A special me to to Claire who kept us in the loop, excellent communication. If you are selling a property would highly recommend!
Agent replied · 14 April 2026
Thank you Luke 😊 …
1/5
GoogleHave’nt got a clue, rude staff especially in there Prenton branch, STAY CLEAR cannot even get to speak to a director to put a complaint in, your emails are directed to a clueless snoby lady, who doesnt have a clue!!!!’
Agent replied · 1 August 2026
Hello Ian, We’re very sorry to read your feedback and to hear about your experience, this … More
5/5
GoogleRating only, no written review.
5/5
GoogleMy husband and I can not praise Fine & Country services enough, attentive, knowledgeable, helpful and professional throughout. Sherry was very helpful, getting back to us quickly when needed and David Gardener - he has sold us two houses (so far) with an unbeatable level of service. Highly Recommend. Thank you all.
Agent replied · 27 July 2026
Thank you so much for your wonderful review. We’re delighted to hear that you felt supported throughout your journey with Fine & Country. Sherry and David will be thrilled to know their efforts made such a positive difference and it’s been a real pleasure assisting you once again. We truly appreciate your continued trust in us and hope you’re both settling beautifully into your new home. If you need anything at all, we’re always here to help.
5/5
GoogleMy selling experience with karl tatler gas been fantastic. Great support from start to finish, highly recommend.
5/5
GoogleExcellent service (and emotional support where necessary!) from Andrea and everyone I've encountered in viewing through to beginning purchase.
5/5
GoogleJack & Christine were fantastic, achieved substantially over asking price and communication was great throughout. Highly recommend and worth every penny! Thanks both!
1/5
GooglePart 2 for Catherine Caines Basically as summary of your business and team. Its sad I had to click on 1 star to get the feedback on. 1. Poor advice 2. Poor feedback 3. Poor support New estate agent was so much better. If you want great service go to other agents. A detailed email was submitted to Catherine Caine voicing major concerns
5/5
GoogleIve had a great experience with PJC. This is my second time using them to buy/sell. Really quick responses, good expert advice and always available to talk. Michelle has been great, she's been really kind to me and I cant thank her enough for her help. Highly recommend using PJC for buying and selling
Agent replied · 24 March 2026
Thank you so much Sarah 😊 …
5/5
GoogleAlways kept up to date with the process and application.. Lucy was great from the minute we viewed right up until we signed and had the keys! Can’t fault all the staff at PJC super happy! 😊 …
Agent replied · 14 April 2026
Thank you for your kind words Shaunagh 😊 …
2/5
TrustpilotI put my house up for sale with this company
I put my house up for sale with this company last summer 20024. The sales agent's and all staff I dealt with were perfectly pleasant and helpful and the brochure etc all OK . They gave feedback after each viewing.
1/5
TrustpilotLitany of professional failings.
I will use the words of PJC’s Managing Director to write my review. Responding to the litany of failings her employees were responsible for she commented ‘I cannot describe how shocked I feel at what has happened and I offer you my sincerest apologies’. Your email was a tough read and I feel terrible this experience has tainted your view of PJC as I work so very hard to retain our customer service level to a premium. I have requested a meeting with X and will address all of this with her. Her manner is NOT what is trained or expected of any employee and I take a dim view of anyone who blemishes our name. I am not going to address all of your points because I agree with you on all of them. I have no defence other than to say that I will make sure this does not happen to anyone else. In a later email I was told the service was so bad PJC had ‘one member of staff on a final warning’.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Payton Jewell Caines
How many reviews does Payton Jewell Caines have?
Payton Jewell Caines has 267 reviews across its three offices, rated 4.6 out of 5 overall: 110 on Google, 152 on Facebook, 4 on Trustpilot, 1 on View Agents.
Which Payton Jewell Caines office has the most reviews?
Port Talbot has the most, with 226 reviews rated 4.6 out of 5, followed by Pencoed with 40.
Where are the Payton Jewell Caines offices?
The three Payton Jewell Caines offices, by town:
- Bridgend: 8 Dunraven Place, Bridgend, Wales, CF31 1JD
- Pencoed: 7 Penybont Road, Pencoed, CF35 5PY
- Port Talbot: 53 Station Road, Port Talbot, SA13 1NW
