Trusted Agent profile
Verified
★★★★★
692 reviews across 4 offices and 3 platforms
Park & Bailey has four offices, in Coulsdon, Caterham on the Hill and Woldingham (two offices). Together they have 692 reviews on three platforms, rated 4.9 out of 5 overall.
686
Reviews on Google
All 4 offices
1
Reviews on Facebook
All 4 offices
5
Reviews on Trustpilot
All 4 offices
Send Park & Bailey a message.
Park & Bailey's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 675 reviews on Google only. Show every review
5/5
GoogleI originally purchased the property from Park&Bailey some years ago and was so impressed with their service that when it came to selling the property, I would only use them again. From start to finish, they were outstanding, professional …
Hello B Brahimaj, thank you for the review. We are pleased to hear about your positive experience, we will pass your comments over to the Coulsdon team.
5/5
GoogleI cannot fault our experience with Park & Bailey in Coulsdon. From the valuation, through to the viewings, offer review and after sales they have been outstanding. Communication was fantastic and and all of the agents we dealt with were …
Hello Sarah, thank you for taking the time to leave a review. We are pleased to hear about your positive experience, we will pass your comments over to Rebecca and the Coulsdon team.
5/5
GoogleGreat service! Sold our house very quickly...all the team are helpful, proactive and always kept us updated! Special thanks to Mark, Luke and June! …
Thank you for taking the time to leave a review Charlotte. Happy to hear of your experience when selling through Caterham Hill, we will pass your comments over to Mark, Luke, June and the team.
5/5
GoogleFantastic service - even in the midst of the pandemic ! Great service throughout from Chris, Luke, Mark and the sales team. Equally so …
Hello Steve, thank you for taking the time to leave a review. We are pleased to hear about your experience when dealing with our Caterham Hill office. We will make sure we pass your comments to the team.
1/5
GoogleDon’t normally leave reviews as never have had such a bad experience. We viewed a property and knew straight away we wanted to rent. Offered the asking price which was then a waiting game (slow to get back to us). We got news our offer had …
Dear Max We are sorry to have received notification of your review - we endeavour to … More
5/5
GoogleP&B team has demonstrated high professionalism all the way. They helped to market our house and get high number of viewings, monitor the feedback and found the best buyers. At the same time they have been very supportive with finding our …
Hello Alex, thank you for taking the time to leave a review. We will pass your kind words over to Luke, Alex, Kay, Ginette, and the rest of the Caterham team.
5/5
GoogleCourtney was delightful! She knew what I was after only after a few moments of meeting her and was very helpful in handling the process of finding my new home and made sure everything …
Hello Chloe, thank you for the 5 star review. We are pleased to hear about your experience when dealing with our Caterham Hill office. We will pass your comments to Courtney, Josh, and the team.
5/5
GoogleThis has been my best experience of dealing with an estate agency ever. They have been friendly, helpful, responsive, always available to answer questions or deal with issues and extremely pleasant to work with. …
Hello Maggi, thank you for taking the time to leave a review. We are pleased to hear about your positive experience when dealing with the Caterham Hill team, we will pass your comments over.
5/5
GooglePARK AND Bailey were fantastic from start to finish. We used park and Bailey as they previously were great when I rented my flat out and they didn't dissapoint when it came to selling my flat. …
Hello John, thank you for the review. We are happy to hear about your experience and will pass these comments to the team.
4/5
Google10 Years ago we sold and bought our home through Park and Bailey's branch in Coulsdon and could not fault the service so we decided to use them again for the sale of our home in Caterham on the Hill. Selling and buying through a pandemic …
Hello Karen, thank you for taking the time to leave a review. We are happy to hear about your experience and will pass these comments to Kay, Alex, and the Caterham Hill team.
5/5
GoogleWe would like to thank Mark and the team at the P&B office in Caterham on the Hill for assisting us during the purchase of our first house. …
Hello Kitazono family, thank you for taking the time to leave a review. We are pleased to hear about your positive experience when dealing with the Caterham Hill team and will pass your comments over.
5/5
GoogleWe would like to say a huge thank you to Luke and June and the rest of the team at Park and Bailey in Caterham on the hill for assisting us with buying our new house. Luke was amazing in finding us the perfect house, he regularly kept us …
Hello Rebecca, thank you for the review. We are pleased to hear about your positive experience when dealing with the Caterham team, we will pass your comments over to Luke, June, and the rest of the team.
5/5
GoogleThe team at Park and Bailey are professional, friendly and really helpful. They worked so hard to make the buying and selling process as smoothly as possible. They are a friendly bunch, listened to us, and always respond to message and …
Hello Lu, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, and we'll pass your kind words over to Mark, Ginette, and the Caterham Hill team.
5/5
GooglePark and Bailey team Caterham are very professional, friendly makes you feel comfortable and take your concerns into consideration. We met Sam then Kay who were both excellent. My husband made an offer and within minutes they got back to …
Hello Belinda, thank you for the 5 star review. We are pleased to hear about your positive experience when dealing with the Caterham team, we will pass your comments over to Kay, Alex, June, Sam, Mark and the team.
5/5
GoogleA decade ago, we bought our first home through Park and Bailey's branch in Caterham on the Hill so when we wanted to upsize our first thought was Park and Bailey. We were selling and buying through them during the pandemic, from the start …
Hi Daniel, thank you for taking the time to leave a review. We are happy to hear you had a good experience when selling and buying through Caterham Hill.
5/5
GoogleThis was our first time selling a property and we had a great experience with Park & Bailey. Mark was very professional and helpful when coming to valuate our property and …
Hi Jodie, thank you for taking the time to leave a review. We are please to hear you had a good experience selling a property through our Caterham Hill branch.
5/5
GoogleWe have just exchanged on a house that Park & Bailey were representing and are over the moon. We were kept up to date and was a relatively quick and well managed process. This is particularly impressive considering the amount of house sales …
Hello Nadia, thank you for the review. We are pleased to hear about your positive experience when dealing with the Caterham Hill team, we will pass your comments over to Mark, Luke, Ginette, Sue, and the rest of the team.
5/5
GoogleWe recently purchased our new home through Park and Bailey in Caterham. The team in the Caterham on the Hill branch were fantastic. Alex and Kay helped us find our new home and kept us informed of everything that was coming on to the …
Hello Sarah, thank you for the review. We are pleased to hear about your positive experience when dealing with the Caterham branch, we will pass your comments over to Alex, Kay, and the rest of the team.
5/5
GoogleSo happy we used Park & Bailey for the sale of our house. We had been struggling to sell it with another agent so moved over to Park & Bailey and they had it sold within 2 weeks because they had the experience and strategies needed and were …
Hello Joanna, thank you for taking the time to leave a review. We are pleased to hear you had such a positive experience, we'll pass your kind words over to Luke and the Caterham Hill team.
5/5
GoogleThe team could not have been more helpful especially Luke who has been both professional and supportive. It’s not just about the sale, they genuinely care to find the best ft for you. The whole team take the time to know you and make you feel both confident and comfortable, thank you, I would highly recommend and use again.PositiveResponsiveness, Quality, Professionalism, Value
Hello Maria, thank you for the 5 star review. We are pleased to hear about your experience when dealing with our Caterham Hill office. We will pass your comments to Luke and the team.
5/5
GoogleVery impressed with the service we received from the team. Mark helped us find our dream home after searching for what felt like eternity. June and Mark was always there if we needed advice or over come any hurdles that appeared all the way until we completed. I will certainly be giving them a call if we ever decide to move again.
Thank you for the comments Simon.
5/5
GoogleThe team could not have been more helpful especially Luke who has been both professional and supportive. It’s not just about the sale, they genuinely care to find the best ft for you. The whole team take the time to know you and make you feel both confident and comfortable, thank you, I would highly recommend and use again.
Hello Maria, thank you for the 5 star review. We are pleased to hear about your experience when dealing with our Caterham Hill office. We will pass your comments to Luke and the team.
5/5
GoogleIn my search for a new home Mark Geddes has been my go to person. He makes me feel like I'm his only client. He always contacts me when new properties come onto the market to ensure I'm one of the first people to view them. He is truely professional and has definitely gone above and beyond to help me find my dream home.
Thank you Charlotte, happy to hear you had a good experience finding your dream home with us.
5/5
GoogleRating only, no written review.
Thanks for the 5 stars Joanne.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Coulsdon has the most, with 435 reviews rated 4.9 out of 5, followed by Caterham on the Hill with 252.
The four Park & Bailey offices, by town:
Yes. In The Trusted Agent 2026 awards, Coulsdon won Platinum and Caterham on the Hill won Gold.
