Trusted Agent profile
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★★★★★
692 reviews across 4 offices and 3 platforms
Park & Bailey has four offices, in Coulsdon, Caterham on the Hill and Woldingham (two offices). Together they have 692 reviews on three platforms, rated 4.9 out of 5 overall.
686
Reviews on Google
All 4 offices
1
Reviews on Facebook
All 4 offices
5
Reviews on Trustpilot
All 4 offices
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Park & Bailey's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 675 reviews on Google only. Show every review
5/5
GoogleI purchased my house through Park and Bailey some years ago and was very pleased with their service. I have just had the need for a valuation, prior to a refurbishment and asked if they could advise on finished value. One of their team …
Hello Tom, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience and look forward to assisting with your sale, we'll pass your kind words over to the Caterham Hill team.
5/5
GoogleWe were the buyers of a property where Park & Bailey who were the agents. The house was secured very quickly once we put the offer in, it took a day to have it all agreed and offered to us, Rebecca did a brilliant job there. …
Hello Shradha, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience when buying through us, we'll pass your kind words over to Rebecca, Sue, Ginette, and the Coulsdon team.
5/5
GoogleNothing is ever plain sailing in the world of property but park and Bailey make the whole journey as smooth sailing as possible. From last minute bookings/viewings they literally go the extra mile for you, you are kept up date with regular phone calls and updates, no matter how many times you call, someone is always at the end of the phone to help and assist you. Emails are always replied too almost instantly. Massive thank you to Hadley, Rebecca, rob, jill and sue. We are absolutely delighted with our new home and it wouldn’t of been possible without you. THANK YOU!!PositiveResponsiveness, Professionalism
Hello T Janes, thank you for the review. We are pleased to hear about your experience, we will pass your comments over to Hadley, Rebecca, Rob, Jill, Sue and the Coulsdon team.
5/5
GoogleGlad we chose Park and Bailey, property sold very quickly. Thank you Luke, Mark and Alex.PositiveQuality, Professionalism, Value
Hello Blanka, thank you for taking the time to leave a review. We'll pass your rating and kind words over to Luke, Mark, Alex and the Caterham Hill team.
1/5
GoogleRating only, no written review.
Hi Lui, we are sorry to see your 1-star review. We are unable to link you as a customer from your username, so it's difficult for us to be able to respond accurately, but of course, we are keen to speak with you to learn more. Could we please ask that you contact us by calling 020 8763 8060 or emailing coulsdon@parkandbailey.co.uk at a time that is convenient to you? Thank you.
4/5
GoogleRating only, no written review.
Hello Pavithran, thank you for taking the time to leave a review. We'll pass your rating over to the Coulsdon team.
5/5
GoogleReally helpful agents, they go over and beyond to give the best experience possible through what can be a very stressful period
Hello, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to the Coulsdon team.
5/5
GoogleI have recently used Park & Bailey for the purchase of my house. My contact was Rebecca Walker and from start to finish she has been excellent. Very accommodating and went to great lengths to ensure we were being taken care of after the offer was accepted and kept in contact throughout the whole process. Very professional outfit.
Hello Nik, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to Rebecca and the Coulsdon team.
5/5
GooglePark and Bailey were very helpful in selling our property during a very difficult time bureving the death of both parents. They were more than helpful in dealing with the solicitors and buyers involved. The process from viewings to completion was smooth, easy and efficient. I have already recommended them to friends and family.
Hello Aiham, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to the Coulsdon team.
5/5
GoogleBrilliant service my sales took 11 months to go through but I was kept in the loop every day by sue outstanding customer service
Hello Kevin, thank you for taking the time to leave a review. We will pass your kind words over to the Caterham Hill team.
5/5
GoogleA dedicated team, who kept me updated every step of the way. Buying a house in this market hasn't been easy, but it would have been a whole lot harder without the P&B team.
Hello Simon, thank you for the review. We are pleased to hear about your positive experience when dealing with the Caterham Hill team, we will pass your comments over.
5/5
GoogleIf you want a friendly, professional service use Park and Bailey. They really listen to their clients, keep in touch and provide excellent customer service. Their progression team is fantastic and I can honestly say that our move has been managed so well we couldn't have asked for more.
Hello Emma, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, and we will pass your kind words over to the Caterham Hill team.
5/5
GoogleHave had a very good experience with Park & Bailey. We are first time buyers and they have been very helpful, friendly and professional. They were always available to answer questions and have consistently kept us informed with the process. I would highly recommend! Thank you for your help - especially Ginette & Luke!
Hello Ella, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, and we'll pass your kind words over to Ginette, Luke and the Caterham Hill team.
5/5
GoogleGlad we chose Park and Bailey, property sold very quickly. Thank you Luke, Mark and Alex.
Hello Blanka, thank you for taking the time to leave a review. We'll pass your rating and kind words over to Luke, Mark, Alex and the Caterham Hill team.
5/5
GoogleVery helpful service especially with our case which went on for several months. Supportive and informative all the way.
Hello James, thank you for the review. We are pleased to hear about your positive experience, we will pass your comments over to the team.
5/5
GoogleI have used Park & Bailey twice now and on both occasions the team have been courteous and professional throughout, keeping me updated on all aspects of sale and purchase. Would recommend.
Hello Laurence, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to the Caterham Hill team.
5/5
GoogleExcellent support from first visit to completion. Very efficient and polite and always ready to help. Would highly recommend.
Hello Carole, thank you for taking the time to leave a review. We'll pass your kind words over to the Caterham Hill team.
5/5
GoogleRating only, no written review.
Hello Jennu, thank you for the 5-star review. We will pass your rating over to the Coulsdon team.
4/5
GoogleRating only, no written review.
Hello Swati, thank you for the review. We will pass your rating over to the Coulsdon team.
5/5
GoogleI recently sold a property through Park & Bailey and would highly recommend the company. Everybody I dealt with at every stage of the process was courteous, efficient and pro-active, and I I was kept well-informed at all times.
Hello Nicola, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, and we will pass your kind words over to the Coulsdon team.
5/5
GoogleThe team at Park & Bailey did a great job in selling our property. They were very professional and always friendly and available to help. Would recommend them.
Hello Lisa, thank you for the review. We are pleased to hear about your positive experience, we will pass your comments over to the Coulsdon team.
5/5
GoogleGreat estate agents honest reliable and no pressure . Prompt response to questions and viewings
Hello Karen, thank you for leaving a review. We'll pass your rating and kind words over to the Coulsdon team.
5/5
GoogleVery helpful and supportive. Kept us informed throughout the house purchase process. Would definitely recommend.
Hello Connor, thank you for leaving a review. We'll pass your rating and kind words over to the Coulsdon team.
5/5
GoogleA thoroughly suppportive and professional team. Great communicators who kept us informed throughout the selling process.
Hello Jane, thanks for leaving a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to the Coulsdon team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Coulsdon has the most, with 435 reviews rated 4.9 out of 5, followed by Caterham on the Hill with 252.
The four Park & Bailey offices, by town:
Yes. In The Trusted Agent 2026 awards, Coulsdon won Platinum and Caterham on the Hill won Gold.
