Trusted Agent profile
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★★★★★
692 reviews across 4 offices and 3 platforms
Park & Bailey has four offices, in Coulsdon, Caterham on the Hill and Woldingham (two offices). Together they have 692 reviews on three platforms, rated 4.9 out of 5 overall.
686
Reviews on Google
All 4 offices
1
Reviews on Facebook
All 4 offices
5
Reviews on Trustpilot
All 4 offices
Park & Bailey's four offices, most reviewed first. Each has its own page.
Showing 675 reviews on Google only. Show every review
5/5
GoogleThank you P&B for the excellent service. We'd like to personally thank Mark Geddes for his perseverance and professionalism, and to Kay Jenkins and Fionn Burrows for helping us complete the final stages of the purchase.
Hello Plamen, thank you for leaving us a review. We'll pass your kind comments over to Mark, Kay, Fionn and the rest of the Caterham Hill team.
5/5
GooglePark & Bailey have been helping us buy our home for the last 6 months, they’ve been brilliant from start to finish and we’ve been so grateful to Fionn for all of her incredible hard work and constant liaison with various solicitors.
Hello Abi, thanks for the review. We'll pass your kind comments over to Fionn and the rest of the Caterham Hill team.
5/5
GoogleWe bought and sold through Park and Bailey and would like to say a big thank you to Luke, Alex and Kay but especially Mark who was very supportive and always happy to go the extra mile through our rollercoaster journey.
Hello Jaime, we appreciate you taking the time to leave us a review. We'll pass your kind comments over to Luke, Alex, Kay, Mark and the Caterham Hill team.
5/5
GoogleMy experience with letting department was good, prompt and fast reply and solution.
Hello Masood, thanks for leaving a review. We'll pass your kind comments over to the Lettings team.
5/5
GoogleHuge thanks to the team P&B Coulsdon! Very helpful, professional and responsive. We are happy with the service. Highly recommend!👌🏻 …
Hello Ewe, thank you for taking the time to leave a review. We'll pass your kind words over to the Coulsdon team.
5/5
GoogleWhat a great, professional service from the team at Park and Bailey (Coulsdon) who have just sold my property. Throughout the friendly helpful and kñowlegeable staff took the stress out of the process to achieve a rapid sale. Park and …
Hello Roger, thank you for leaving a review. We'll pass your rating and kind words over to the Coulsdon team.
5/5
GooglePark and Bailey were supportive to me throughout the sale of my house. From the initial visit during lockdown, Hadley Lyas provided advice on how to make the house more appealing to the market and found me buyers very quickly on two …
Hello Nikhil, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to Hadley, Sue and the Coulsdon team.
5/5
GoogleGreat service received from Rebecca, did a great job selling my house and finding my new home, She has great local knowledge and very positive attitude which made the whole process so much easier …
Hello Gaurav, thanks for taking the time to leave a review. We'll pass your kind comments over to Rebecca and the Coulsdon team.
5/5
GoogleThank you very much now we are getting our perfect home, special thanks to Rebecca & Sue , both are amazing in communicating and very clear and prompt responses to our calls & emails. …
Hello Kisho, thanks for the review. We'll pass your kind comments over to Rebecca, Sue and the Coulsdon team.
5/5
GoogleWe just completed the purchase a beautiful detached Shallot Bunglow. Agency was Park & Bailey. I could very happily say that it was an amazing experience, from the day we were shown the house, to when offer was expected and then it was …
Hello Gagandeep, thanks for leaving a review. We'll pass your kind comments over to Sue and the rest of the Coulsdon team.
5/5
GoogleI was the buyer of a lovely house in Coulsdon, Surrey. The service was amazing from the start. The sales side of the business really listen to what you are looking for even in this challenging buyout market. The …
Hello Narinder, thanks for the review. We'll pass your kind comments over to the Coulsdon team.
5/5
GooglePark & Bailey, and in particular Rebecca, have been absolutely amazing in working with us to help us find our future home. Rebecca has spent the time to really understand our criteria in a home as well as get to know us. She knew exactly …
Hello Niraj, thanks for taking the time to leave a review. We'll pass your kind comments over to Rebecca and the Coulsdon team.
5/5
GoogleWe used Park & Bailey in the purchase of our first home after a lengthy search and cannot speak highly enough of the team’s service and support, especially with Sue who always kept us in the loop of everything and was dedicated in moving …
Hello Marilia, thank you for the review. We'll pass your kind comments over to Sue and the rest of the Coulsdon team.
5/5
GoogleHave bought and sold multiple properties and can honestly say Park & Bailey were by far the best estate agent I'd the pleasure of working with. Team is professional, knowledgeble and helpful. During our property search Rebecca was very …
Hello Rohit, thanks for leaving a review. We'll pass your kind comments over to Rebecca, Sue and the rest of the Coulsdon team.
5/5
GoogleDuring a lengthy property search myself and my partner encountered many estate agents and can honestly say Park & Bailey were by far the best. Whole team were professional, friendly and helpful. In particular Mary, who showed us the …
Hello Greg, thanks for leaving a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to Mary, June and the Coulsdon team.
5/5
GoogleI was a buyer in a transaction where Park & Bailey were the agents. In summary, I was extremely impressed - particularly with Sue who was our Sales Coordinator. Unlike an agent, she is dedicated to pushing the transaction along post …
Hello Ian, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to Sue, Rob and the Coulsdon team.
5/5
GooglePark & Bailey were agents for the house we were buying and we are very happy with the service. Rob helped us out with negotiations and we got the offer accepted on the house we really loved. The team then also helped us further along when …
Hello Sofya, thanks for leaving a review. We are pleased to hear you had a positive experience when buying through us, we'll pass your kind words over to Rob, Sue and the Coulsdon team.
5/5
GoogleWe were the buyers in a property sale transaction and we were very impressed and very happy with the level of service that was provided to us by Park & Bailey. As first time buyers, both my partner and I were offered help and assistance at …
Hello Louise, thanks for taking the time to leave a review. We'll pass your kind comments over to the Coulsdon team.
5/5
GooglePark & Bailey Couldson was the agent for the house that we were buying. We are extremely happy with the service. They helped to us a lot. Especially Rebecca and Sue were very helpful during the process. They returned our emails as soon as …
Hello Sinan, thanks for the review. We'll pass your kind comments over to Rebecca, Sue and the rest of the Coulsdon team.
5/5
GoogleWe have recently exchanged contracts on the sale of our home. We have found Park & Bailey's service to be excellent. Right through from Hadley's professional, knowledgable, and friendly advice, to the sales team who effectively marketed the …
Hello Matthew, thanks for taking the time to leave a review. We'll pass your kind comments over to Hadley, Sue and the rest of the Coulsdon team.
5/5
GoogleThese guys were fab. So professional and so supportive from start to finish. Was impressed after the first meeting with regards to price and how to market my property. …
Hello Alison, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to the Caterham Hill team.
5/5
GoogleWe are completing on our first property buy tomorrow. P&B have been exceptional from start to finish. They were always there before us when visiting the property, willing to work around our schedule, and responded to all emails and phone …
Hello Sam, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to Luke, Mark, Ginette, Sue and the Caterham team.
5/5
GoogleI used Park & Bailey (Caterham on the hill) for the sale of my house. After having suffered other estate agents I found this team a breath of fresh …
Hello Paul, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to Ginette and the Caterham Hill team.
5/5
GooglePark &Bailey helped me to sell my house, my home but also found us a beautiful house/ home . The whole experience was brilliant, from start to finish team was always …
Hello Marketa, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience with your property sale and purchase, we'll pass your kind words over to the Caterham Hill team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Coulsdon has the most, with 435 reviews rated 4.9 out of 5, followed by Caterham on the Hill with 252.
The four Park & Bailey offices, by town:
Yes. In The Trusted Agent 2026 awards, Coulsdon won Platinum and Caterham on the Hill won Gold.
