Trusted Agent profile
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★★★★★
693 reviews across 4 offices and 3 platforms
Park & Bailey has four offices, in Coulsdon, Caterham on the Hill and Woldingham (two offices). Together they have 693 reviews on three platforms, rated 4.9 out of 5 overall.
687
Reviews on Google
All 4 offices
1
Reviews on Facebook
All 4 offices
5
Reviews on Trustpilot
All 4 offices
Park & Bailey's four offices, most reviewed first. Each has its own page.
Showing 676 reviews on Google only. Show every review
5/5
GoogleGreat estate agency very pleased with their service Very helpful from beginning until I've got the keys of the property Very pleased Thank you
Hello Ali, thanks for leaving a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to the Coulsdon team.
5/5
GoogleGreat experience buying through Park&Bailey - both Sue and Becca were brilliant with communication and guided me through the buying process
Hello Hannah, thanks for leaving a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to Sue, Becca and the Coulsdon team.
5/5
GoogleThey are a real pleasure to work with . Melissa Stokes was great support when dealing with offers and bids and very efficient with keeping me updated.
Hello Lajja, thanks for leaving a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to the Coulsdon team.
5/5
GoogleThoroughly impressed with Park and Baileys professionalism. My partner and I recently bought a house in Coulsdon via P&B. Big thanks to Rebecca Walker and Sue Hodson. Thank you !
Hello Jonathan, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to Rebecca, Sue and the Coulsdon team.
5/5
GoogleHave recently been dealing with Rebecca Walker at Park and Bailey. She has been extremely pro-active and helpful with our property search. She has been an absolute delight to deal with and I am confident we will find what we have been looking for with her.
Hello Katie, thanks for taking the time to leave a review. We'll pass your kind comments over to Rebecca and the Coulsdon team.
5/5
GoogleWorking with Park and Bailey was straight forward, easy, and made our experience of buying a property as simple as it could be. The team were quick to respond, even to the simplest of queries. Thank you for your help!
Hello Caroline, thanks for taking the time to leave a review. We'll pass your kind comments over to the Coulsdon team.
5/5
GooglePark & Bailey offer an outstanding service. My experience with them was as a buyer and their communication and help throughout the process was exceptional. Sue H was particularly helpful and made sure everything progressed at a good pace. I would highly recommend them to anyone.
Hello Nicholas, thank you for the review. We'll pass your kind comments over to Sue and the Coulsdon team.
5/5
GoogleWe were the buyers of a property where Park & Bailey who were the agents. The house was secured very quickly once we put the offer in, it took a day to have it all agreed and offered to us, Rebecca did a brilliant job there. We were even more impressed with the after offer experience from Sue the Sales Coordinator who has gone above and beyond her role for us. When she was away Ginette was equally helpful. I don't think we would have completed on our purchase in the time frame that we have if we didn't have Sue to help. Absolutely brilliant team and the best estate agents i have ever dealt with. If we ever decide to sell we will definitely be using Park and Bailey.
Hello Shradha, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience when buying through us, we'll pass your kind words over to Rebecca, Sue, Ginette, and the Coulsdon team.
5/5
GoogleMy experience with letting department was good, prompt and fast reply and solution.
Hello Masood, thanks for leaving a review. We'll pass your kind comments over to the Lettings team.
5/5
GoogleRating only, no written review.
Hello Nick, thanks for leaving a review and for the 5-stars.
5/5
GoogleThey have just sold property in Netherne. Excellent communication, lovely staff, highly recommend them
Hello Linsey, thanks for taking the time to leave a review. We'll pass your kind comments over to the Coulsdon team
5/5
GoogleVery pleased with the support from Park & Bailey. This was a house full of stuff, so the guidance received for preparing the property ready for viewing was extremely helpful, plus I was always kept informed throughout the selling proess. I'd highly recommend these agents.
Hello Delphine, thanks for the review. We'll pass your kind comments over to the Coulsdon team.
5/5
GoogleHave to say, Park & Bailey were absolutely brilliant from start to finish. We were buying a house and felt supported throughout - everyone was understanding and communication was top-notch. Sue, Melissa, and Rebecca in particular - brilliant. Can't recommend them highly enough.
Hello Adrian, thank you for taking the time to leave a review. We'll pass your kind comments over to Sue, Melissa, Rebecca and the rest of the team.
1/5
GoogleRude staff .
Hi Cherie, thank you for leaving a review. We are unable to link you as a customer on our system, so it's difficult for us to be able to respond accurately. We would really like the opportunity to speak to you directly regarding your … More
5/5
GoogleI was very happy with my recent property valuation provided by the Coulsdon team, the service I reviewed was nothing short of professional and wouldn’t hesitate to use them again
Hello Xavi, we appreciate you taking the time to leave us a review. We'll pass your kind comments over to the Coulsdon team.
5/5
GoogleExtremely satisfied with my buying experience from beginning to the end. Everyone was very efficient, polite and very professional. I would definitely recommend Park & Bailey Coulsdon to anyone.
Hello Biren, we appreciate you taking the time to leave us a review. We'll pass your kind comments over to the Coulsdon team.
5/5
GoogleRebecca Sue and the team at Park and Bailey were first class and a pleasure to deal with on the purchase of our new home in Woodcote. We are delighted with the house and the whole experience. Thank you!
Hello Rickard, thank you for leaving us a review. We'll pass your kind comments over to Rebecca, Sue and the rest of the team.
5/5
GoogleI chose Park and Bailey in Coulsdon to sell my house for me as they are local, established and have a good reputation. They marketed my house well and I had many viewings followed by a number of offers. The team was always approachable, helpful and supportive with special mentions for Melissa and Sue.
Hello Susan, thank you for leaving us a review. We'll pass your kind comments over to Melissa, Sue and the rest of the Coulsdon team.
5/5
GoogleThe team at Park & Bailey have been magnificent! Our transaction was slightly more complicated than most, but the team always remained patient, available and always on top of things. I wouldn't have to think twice about using these guys. Thank you Park & Bailey for you help and professionalism.
Hello Chris, thanks for leaving a review. We'll pass your kind comments over to the Coulsdon team.
5/5
GoogleVery efficient and friendly people.
Hello Mary, thanks for the review. We'll pass your kind comments over to the Caterham Hill team.
5/5
GoogleExcellent service, friendly staff and sold our property quickly.
Hello David, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, we'll pass your rating and kind words over to the Caterham Hill team.
5/5
GooglePurchased our first flat with Park & Bailey and finally completed this week. The team were helpful and did their best to find answers when they didn’t know right away. Thank you.
Hello Annie, thanks for the review. We'll pass your kind comments over the Caterham Hill team.
4/5
GoogleWe received excellent service from our vendor’s estate agent, Park & Bailey, Caterham branch. They facilitated a smooth move procedure. Thank you.
Hello Richard, thanks for the review. We'll pass your kind comments over to the Caterham Hill team.
5/5
GoogleExcellent service from the sales and progression team. Every member of staff I dealt with was professional, kind and polite. My enquiries were always promptly handled and I was guided through the whole process with patience. Thank you everyone. I wouldn't hesitate to recommend you.
Hello Amanda, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to the Caterham Hill team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send Park & Bailey a message.
Coulsdon has the most, with 436 reviews rated 4.9 out of 5, followed by Caterham on the Hill with 252.
The four Park & Bailey offices, by town:
Yes. In The Trusted Agent 2026 awards, Coulsdon won Platinum and Caterham on the Hill won Gold.
