Trusted Agent profile
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★★★★★
692 reviews across 4 offices and 3 platforms
Park & Bailey has four offices, in Coulsdon, Caterham on the Hill and Woldingham (two offices). Together they have 692 reviews on three platforms, rated 4.9 out of 5 overall.
686
Reviews on Google
All 4 offices
1
Reviews on Facebook
All 4 offices
5
Reviews on Trustpilot
All 4 offices
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Park & Bailey's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GooglePark and Bailey proved great service on the purchase of our new house. Special thanks to Suzanne, Chris and Grainne for the help!
Thanks for the review David, happy to hear you received a great service form the Coulsdon team. Enjoy your new home.
5/5
Googlevery professional team with excellent local knowledge of the large family house market. Ginette is an invaluable member of the team that enabled a complex transaction to get done - despite the vagaries of the UK property system and fickle players at the top and bottom of the chain.
Thanks for the review Philip, happy to hear you had a good experience with us. We will pass your comments to the Coulsdon team.
5/5
GoogleSeveral years ago we put our house on the market with Park and Bailey but for various reasons did not proceed. This year we put our house back on the market and had no thought of selling through any one else. Hadley and his team did a very proffesional job. Many thanks.
Thank you for the review. Happy to hear you had a good experience when selling with us.
5/5
GoogleWe found Park & Bailey very helpful, professional and an efficient team always answering any questions quickly and fully. Both the sales team and the sales progression team were friendly, and reliable. Thank you. I would certainly recommend your services to friends and family.
Thanks for the review Lindsey. We are always happy to hear good feedback and pleased that you would recommend us.
5/5
GoogleOur house move was a slow burn with several hurdles along the way. Park and Bailey throughout the process were professional, responsive and helped drive the chain through to completion. They also gave us invaluable advice to help complete the chain. We'd thoroughly recommend them to any other prospective client!
Thanks Raza, we appreciate the review. Also, we are happy to hear you would recommend us! Enjoy your new home.
5/5
GoogleA great experience and sales with Park & Bailey. High ratings to Rob Burley and Sue Hodson who have been outstanding and always on the ball. They have kept me fully updated throughout everything. I would definitely recommend this firm.
Thanks for the review Lakisha, happy to hear you had a good experience when dealing with our Coulsdon branch. Also, we are pleased to see that you would recommend us too.
5/5
GoogleI was very happy with the service I got from Park & Bailey - they got me a great offer for my property and helped us every step of the way through the long and complex chain process to ensure a successful exchange! I wouldn't hesitate to recommend Park & Bailey to friends and family.
Thank you for the comments Robin, we will pass these to the team. Happy to hear you would recommend us!
5/5
GoogleWe found Park and Bailey to be excellent when we sold our house this year. Chris gave excellent advice during the selling process and Ginette was hugely helpful in handling any issues which arose during the process. Thanks to all for your hard work.
Thank you for the great review, we will pass your comments to Ginette and Chris.
5/5
GoogleI would like to thank you all for the wonderful service you gave my mother. Thanks to our buyer it was not the easiest transaction but you helped us all the way and never gave up. I have no idea what we would have done without your team in …
Hi Deborah, thank you for the comments regarding your experience with the Coulsdon team. Always good to hear positive feedback, thanks for the 5 stars.
5/5
GoogleRob showed us around the property and was very polite and helpful During the transition phase we dealt with Ginette Bronson who was simply wonderful. Her efforts to push the difficult process along went above and beyond her …
Hi Deborah, thank you for the review. Happy to hear you had a good experience when dealing with us. We will pass your comments to the team. Good luck and we hope you enjoy living in Coulsdon.
5/5
GoogleI bought my house through Park & Bailey and it was a positive experience so when it came to selling a flat I owned they were the natural choice. We completed last week and the whole process has been seamless - from initial valuation and …
Thank you for the comments Shobhan. Happy to hear you have had good experiences with us and that you would recommend us too.
5/5
GoogleFrom the first point of engagement through to completion, I have been very impressed with the professionalism and courtesy of all team members at Park and Bailey. …
Hi Sarah, thanks for the comments. Happy to hear you had a good experience when selling with us.
3/5
GoogleMixed experience. Seem to have all the good properties in Caterham. V. Efficient during taking out a contract, and were really impressive. Coming to the end of a tenancy now and their communication has been very poor. Discussions of terms …
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleExcellent service and kept me informed of my sale every step of the way
5/5
GoogleThese guys are an absolute joy to deal with. Professional and efficient in every aspect of buying and selling homes.
Hi Rob, thanks for the comments and review. Happy to hear you had a good experience with us.
5/5
GoogleI would highly recommend the team at Park & Bailey Coulsdon, especially Sheila and Chris who pushed through a long and protracted house sale.
Hi Florence, thank you for the great review, we are happy to hear you would recommed us. We will pass your comments over to the team.
5/5
GoogleGreat service! The team was very responsive and provided updates at regular intervals. They dealt with issues quickly and kept us informed as the sale progressed. Thanks especially to Ginette & Chris.
Hi Charles, many thanks for the review. Happy to hear you had a good experience with the Coulsdon team.
5/5
GoogleWe have just exchanged contracts and are on our way to completion,Park & Bailey have been with us all the way,a superb estate agent with a positive ethos,special thanks to Ginette Bronsdon for all her valiant efforts chasing all the …
Hi Colin, thank you for the great comments. We are pleased to hear about your experience with us. Thank you.
5/5
GoogleI had a very good experience buying a property with Park & Bailey Coulsdon and particularly Ginette who I dealt with from the progressions department. She was very professional and at the same time personable, open and honest and just great …
Hi Stuart, it's always good to hear positive feedback. Thank you for the great comments, we look forward to assisting you with any future property needs you may have.
5/5
GoogleI've used Park and Bailey several times over the years and found Hadley and the team to be extremely reliable, helpful and efficient in helping me buy my rental property and its subsequent letting. …
Hi Mark, thanks for the great comments. We are also happy to hear that you would recommend us.
5/5
GoogleA big THANK YOU to all the team at Park and Bailey! The whole process was made very easy because of their very professional, calm and fair approach to our sale. …
Hi Alison, thanks for the comments and 5 stars. We are pleased to hear that you had a good experience with the Coulsdon team.
5/5
GoogleI recently purchased a house through Park & Bailey Coulsdon, working with Senior Sales Consultant Chris Knowles. Chris was thoroughly professional, knowledgeable and a pleasure to deal with. Of the countless queries I had as a first time …
Hi David, thank you for the comments. We are pleased that you were happy with the level of service you received from us - we appreciate the recommendation too.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Coulsdon has the most, with 435 reviews rated 4.9 out of 5, followed by Caterham on the Hill with 252.
The four Park & Bailey offices, by town:
Yes. In The Trusted Agent 2026 awards, Coulsdon won Platinum and Caterham on the Hill won Gold.
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