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★★★★★
1,089 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Bournville and Barnt Green. Together they have 1,089 reviews on three platforms, rated 4.8 out of 5 overall.
310
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
776
Reviews on Trustpilot
All 2 offices
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Oulsnam's two offices, most reviewed first. Each has its own page.
Showing 308 reviews on Google only. Show every review
5/5
GoogleVery Good as Property Manager ,Helpfull and Has Good Communication .Brogan wallace is very helpfull especially if we have problem with the property he take action so quickly when he can well recommended.
Thank you for leaving such a positive review it is much appreciated.
5/5
GoogleBrogan Wallace, thank you for your excellent service and prompt responses. You have always attended to our emails in a timely and professional manner. I wish you all the best in your new role.
Thank you for your review.
5/5
GoogleBrogan gave an excellent service. She was easy to speak with, very approachable, friendly and helpful.
Thank you for your kind words.
5/5
GoogleBrogan Wallace has been amazing and will be hard to replace. If Ouslnam can retain her they should do so without question. Brogan is polite, efficient and personable. No task is ever too big or small for her and everything is done well.
Thank you for leaving the review we do appreciate it.
5/5
GoogleBrogan was my property manager and I was happy with her work
Thank you.
5/5
GoogleMy experience of dealing with my contact Brogan Wallace at Oulsnams letting has been a positive one. He has always responded to my requests and emails promptly and efficiently and has kept me informed. I hope my next contact is as reliable.
Thank you for taking the time to leave a review that is much appreciated.
5/5
GoogleBrogan has been amazing, always quick to help and genuinely supportive. I really appreciated everything she did and wish her all the best.
We are very pleased Brogan was always supportive. Many thanks.
5/5
GoogleMy dealings with Brogan were limited and few as I had little need to contact him. I guess this reflects the smooth and efficient way in which he handled any issues arising.
Thank you for your kind review.
5/5
GoogleThanks Brogan for all your help.
Thank you for your review.
5/5
GoogleRating only, no written review.
Thank you.
1/5
GoogleDreadful for renters Will try and keep your deposit Charged us an extra days rent even when the landlord had said to not charge us Do not use these people!
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience and would like to take the opportunity to clarify the situation. With regard to the deposit, all deductions proposed are based on the independent check-out report and supporting evidence, including photographs and the inventory prepared at the start of the tenancy. These reports are carried out by third-party clerks to ensure impartiality. Where there is any disagreement, the matter can be referred to the relevant tenancy deposit scheme for independent adjudication, which we fully support. In relation to the condition of the property, we note your comments; however, our assessment must rely on the documented inventory and check-out process rather than informal confirmation. This ensures consistency and fairness to all parties. Regarding the return of keys, tenancy agreements require that keys are returned on or before the last day of the tenancy. Where this falls on a non-working day, tenants are expected to make prior arrangements with the office to facilitate return of the keys or use our post-box if the office is closed. In the absence of such arrangements, charges may apply in line with the terms of the tenancy agreement. These charges are not intended to be punitive but reflect continued possession and associated costs. We also acknowledge that you provided more than the minimum required notice, which we appreciate. However, notice periods and end-of-tenancy procedures are separate matters and are applied in accordance with the tenancy agreement. We are committed to acting fairly and transparently at all times and always take clients instruction.
5/5
GoogleBrogan has been brilliant at dealing with any problems I have had over the last few years a credit to Oulsnams nothing has ever been too much trouble.
Thank you.
5/5
GoogleBrogan is a Professional and Very Very Polite agent!
Thank you.
5/5
GoogleBrogan has been an exceptional member of staff and she has always gone the extra mile in helping me with all my numerous enquiries. I wish you all the best.
Thank you.
5/5
GoogleAnna went above and beyond her role to secure our first home. She kept in constant contact throughout the process and we are so grateful! We highly recommend this estate agents. Thank you again.
Thank you for such a lovely review. We’re so pleased to hear that Anna went above and beyond to help you secure your first home and kept you updated throughout. We’ll be sure to pass on your kind, and we wish you all the best in your new home.
5/5
GoogleRating only, no written review.
Thank you.
5/5
GoogleRating only, no written review.
Thank you.
5/5
GoogleThat is my first apartment to rent in the UK, I'm greatly appreciate the whole letting service, from the beginning till I collect the keys! Straightforward, transparent and efficient. Thank you @Eila @Susie and @Stacy went via the whole renting process.
Thank you so much for the review and we are so pleased we were able to assist. Many thanks, and enjoy your new home.
5/5
GoogleWe had a great experience purchasing our home through this estate agency. The whole process went smoothly, and we were kept informed at every stage. Anna was especially helpful throughout the process, always happy to answer our questions and provide support whenever we needed it. We are very pleased with the service we received and would happily recommend them to anyone looking to buy a home. Thank you for making the process as stress-free as possible.
Thank you for your wonderful review. We're so pleased to hear you had a great experience purchasing your home and that the process was smooth and well communicated throughout. Anna will be delighted to know her support and guidance made such a positive difference. Thank you for your recommendation, and we wish you every happiness in your new home.
5/5
GoogleI can't praise Oulsnam's Bournville office, and especially Lissie, highly enough! Throughout my house sale Lissie was helpful, friendly, efficient and communicative. She explained things clearly, kept in touch and always followed through promptly on things she said she'd do. Thanks also to Rachel (especially for pricing my house perfectly) and the rest of the team - I absolutely recommend them.
Thank you for your wonderful review. We're so pleased to hear you had such a positive experience with our Bournville team. Lissie will be delighted to know her friendly, efficient communication and support made such a difference throughout your sale, and we'll be sure to pass on your kind words to Rachel and the rest of the team as well. Thank you for your recommendation, and we wish you all the very best for the future.
5/5
GoogleI had a great experience purchasing my new property through Oulsnam Estate Agents. The team were friendly, professional, and made the whole process as smooth as possible. Every enquiry I had was dealt with promptly, and nothing was ever too much trouble. A special shout-out to Emma and Karen who were excellent throughout, and I would happily recommend Oulsnam Estate Agents to anyone looking to buy or sell a property.
Thank you for taking the time to leave such a kind review. We're delighted to hear you had a great experience purchasing your new home and that the team helped make the process as smooth as possible. Emma and Karen will be pleased to know their support made such a positive difference. We really appreciate your recommendation and wish you every happiness in your new home.
5/5
GoogleExcellent service Stacy was very good and helped and guided us through the process
Thank you for your review and we are pleased Stacy was able to help.
5/5
GoogleThank you for all your help in finding and securing the perfect rental property. Brilliant service
Thank you we appreciate you leaving a review.
5/5
GoogleGreat agent to work with as a buyer! Lissie was brilliant throughout the whole process and communicated excellently - highly recommended!
Thank you for your kind review. We're delighted to hear you had such a positive experience buying your new home with us. Lissie will be thrilled to know her communication and support made the process a smooth one. Thank you for your recommendation, and we wish you every happiness in your new home.
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Bournville has the most, with 869 reviews rated 4.7 out of 5, followed by Barnt Green with 432.
The two Oulsnam offices, by town:
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