★★★★★ 5/5
GoogleWe've been renting with them for over eight months and are quite happy with the service. They are always quick and clear in their replies (both during the contract phase and now we're renting) and the few ocassions where we've had an issue with the flat (mostly plumbing) they were solved in the same day.
We were not too keen on renting through a management agent instead of with a landlord directly, but are overall quite happy.
Inés · 12 October 2020 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Thank you Ines!
Not all change is bad - we are happy we have been able to keep you happy! Contact us at any time you need
★★★★★ 5/5
GoogleI have been renting through Oliver Burn for about 5 years and one of the main reasons I have not looked to move house yet is Louise. It is always so reassuring to know that any problems that arise are dealt with quickly and efficiently. She has sorted several issues for me from broken windows, boiler replacement and pest control with her address book full of trusted tradespeople who also speak very highly of her.I can’t recommend her enough. Thanks Louise!
Leo · 12 October 2020 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Thank you Leoni! Very lovely words - you put a smile on Louise's face!
★★★★★ 5/5
GoogleStaff could not be more helpful
Dean · 16 June 2020 · Oliver Burn London (5 Half Moon Lane)
Agent replied · 15 June 2024
Dear Mr Parsons thank you for the lovely review and we look forward to seeing you again soon. TC-P
★★★★★ 1/5
GoogleI worked with a person named Diana. I got really bad service. What a waste of my time. STAY AWAY!!!
Giray · 16 June 2020 · Oliver Burn London (5 Half Moon Lane)
Agent replied · 15 June 2024
Dear Mr Uzenli, Thank you for your recent Google Review. We take all comments very seriously and will gladly investigate yours further. Strangely we have no record of you on our CRM system or files in any capacity therefore would you kindly contact me directly to substantiate your review with the hope we can resolve it amicably. May I ask you to call me on 0207 274 3333 or email me on timcp@oliverburn.com
I look forward to hearing from you in due course. Kind regards Tim C-P
★★★★★ 1/5
GoogleIt's really a terrible service... A lady named Diana made us wait 2 times. The first time we went, she kept us waiting for 30 minutes, and then she talked to us in a rude way. The second time we went, she didn't show up after 45 minutes and She made up an excuse. It's really bad service. I certainly never went there again.
Ruff · 16 June 2020 · Oliver Burn London (5 Half Moon Lane)
Agent replied · 15 June 2024
Dear reviewer, we take all comments very seriously and have investigated yours further. Strangely we have no record of you on our systems and can confirm that these viewings never occurred. Following the Covid-19 Act, we were working closely with our clients and customers to ensure all of our staff members and anyone we were working with were not at risk to Covid-19. We were not facilitating any viewings at the time to ensure we were following all health & safety protocols. For you to have had not one but two viewings would have been physically impossible as Diana has not carried out any viewings for the last 6 months, as Sales Director her role does not involve viewings. Therefore, we have concluded that this is very unlikely to be a genuine review. We request you please contact us directly as soon as possible to clarify this and resolve the issue. You can contact us on 0207 274 3333 or email us on info@oliverburn.com.
We look forward to hearing from you.
★★★★★ 5/5
GoogleThe expertise of this highly professional team at Oliver Burn impressed me every step of the way. Very reassuring to have them managing my flat.
Tim · 16 June 2020 · Oliver Burn London (5 Half Moon Lane)
Agent replied · 15 June 2024
Thank you for the review Tim,
We are so pleased that you have been happy with our service and the teams productivity. We very much look forward to working for you for many years to come.
best and kindest as always
Tim C-P
★★★★★ 2/5
GoogleOliver Burns was not a nice agency to work with. They were unaccomodating as they do not do evening viewings. The person who was showing us around the property was 10 minutes late. The woman who runs the phones in the office was rude. A complete disregard for customer service.
Dominique · 16 June 2020 · Oliver Burn London (5 Half Moon Lane)
Agent replied · 15 June 2024
Dear Dominique,
Thank you for taking the time to share your feedback. Our office hours are 9am, 6pm during the week, however our negotiators do undertake viewings later than this most evenings. You should have been told by the person you spoke to that they would need to check with the negotiator to see if they were able to make a 7pm viewing and we apologise for this.
Regarding our late arrival,our Saturday diary is extremely busy and occasionally our negotiators can run a little late if the traffic is heavy or the previous applicant is not on time, our administrator says she spoke to you just before Iain was due at the property and confirmed that he was on the way. Iain also says that he apologised for being adrift when he met you at the property.
Iain was surprised by your review as you hadn’t mentioned anything to him on the viewing about your experience or in the subsequent emails on Monday and Tuesday, if you had he would have addressed your concerns in person.
I understand from Iain that you have had an offer accepted on a property that you viewed over the weekend and we wish you well with your purchase.
★★★★★ 5/5
GoogleWe used Oliver Burn to sell. We received good market advice from them in a time of uncertainty. The photos Tim C-P took were fantastic. We had an acceptable offer within 10 days. Great service all round.
Bethany · 16 June 2020 · Oliver Burn London (5 Half Moon Lane)
Agent replied · 15 June 2024
Hello Beth, Thank you for your review, it was a fabulous result and you are most welcome. We were thrilled to act as your agent and it goes without saying that we wish you and your family the very best in your new home.
★★★★★ 5/5
GoogleHave had great experience with Oliver Burn, can highly recommend them! Prompt replies to all communications and very nice people to deal with.
Mark · 17 April 2020 · Oliver Burn London (362 Clapham Road)
Agent replied · 17 April 2026
Thank you for your lovely words Emil! We are always here to help - you know where to contact us!
★★★★★ 5/5
GoogleThe team is always very responsive to issues and maintenance requests. We deal with Louise the most and she's always very helpful and on top of things. I've heard that some property agents can be difficult to get a hold of, but never the case for Oliver Burn. Highly recommend!
Jennifer · 17 April 2020 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Thank you Jennifer!
Always here to help!
★★★★★ 5/5
GoogleWe have been renting the same property with Oliver Burn for last 5 years and we are very happy with the service provided. Louise and the team are friendly and helpful and have always dealt with any issues quickly and efficiently. I would highly recommend them.
Conor · 17 April 2020 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Conor,
Thank you for your kind review. We are so glad you enjoyed your experience with Oliver Burn and we wish you all the best going forward in you new home.
Kindest regards
Tim C-P
★★★★★ 5/5
GoogleMy partner and I found an ideal property to rent for our current situation with Oliver Burn and have just renewed contracts for our a second year. It's been easy communicating with them, any questions we have, Louise will respond to us quickly and they make you aware of anything relevant when it comes to renting a managed property.
David · 17 April 2020 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Thank you David!
You know where to reach us if and when necessary
★★★★★ 5/5
GoogleRating only, no written review.
Katherine · 13 November 2019 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Thank you Katherine. We are so glad you have been happy with our service.
★★★★★ 5/5
GoogleEvery team member provided an excellent service in my renting service. Extremely helpful, would highly recommend!
Mary · 13 November 2019 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Thank you Mary! We appreciate your lovely comment!
We are more than happy to help!
★★★★★ 5/5
GoogleRating only, no written review.
Karen · 12 October 2019 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Thank you Karen!
★★★★★ 5/5
GoogleExcellent services
Glen · 12 October 2019 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Thank you Glen!
★★★★★ 5/5
GoogleExcellent service ! we rented a flat with them for 3 years and no problem. Very friendly and efficient. Thanks Louise (property Manager) for you help !
Maria · 12 October 2019 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Thank you Maria!
★★★★★ 5/5
GoogleEvery team member provided an excellent service in my renting service. Extremely helpful, would highly recommend!
Mary-Anne · 12 October 2019 · Oliver Burn London (362 Clapham Road)
Agent replied · 12 October 2026
Thank you Mary! We appreciate your lovely comment!
We are more than happy to help!
★★★★★ 5/5
GoogleTim was excellent with dealing with our purchase and chased where required to get us over the line. On top of that, exceedingly nice chap too
Simon · 12 October 2019 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Hi Simon,
You were an absolute pleasure to work with and we are so happy that you had a great experience. We wish you both the very best for the future in your new home. Warmest regards TC-P
★★★★★ 1/5
GoogleVery poor estate agent. Was a cash buyer and went to view a property I was very keen on. I was told I’d hear back the next day with answers to my questions and follow up conversation... received nothing. Followed up with an email and a text message and still heard nothing. Incredibly poor professionalism and would not trust them for a second to sell my property and get the best offer for me.
CE · 12 October 2019 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Thank you for taking the time to share your feedback with our General Manager Tim C-P when he called you last week and we are sorry that you feel your experience was not up to standard. In his call it was explained to you that the member of staff concerned had to take sudden unplanned leave due to the unexpected bereavement of an immediate family member. In his haste to attend the emergency we have deduced that he did fail to pass on your query to his colleagues and therefore unfortunately your email and text were not responded to in acceptable time frame. As you can appreciate due to these extenuating circumstance it was a difficult period of time for the member of staff concerned and certainly not how they or Oliver Burn normally conduct business. We do appreciate some time was lost and accordingly we sincerely apologize for the delay in responding. We believe you are aware of all the previous and current offers as well as the information you requested and that until a formal offer is made at an acceptable level for our client the property is still available. Should you be wanting to discuss further please do not hesitate to contact Tim or the office directly.
★★★★★ 1/5
GoogleWe applied for a Rental Property with this company. After one week we still hadn't heard anything about our application. Tim ignored two emails and a voice message during this time. Once he finally took our phone call he then assured us that everything was going along fine and that we just had to sign the tenancy agreement. Three days later we made many attempts at contacting him again, eventually being told he would chase up the application for us.
The following morning we received an email saying that the property had been let to someone else.
Very dissapointed that we wasted 12 days to find out we were unsuccessful and also lost time looking for other places as we were told we had the one with Oliver Burn.
Edit: I have been contacted by many people from Oliver Burn to rectify the situation. While I appreciate the matter being followed up on, I do believe it was unfortunately a once off situation which we found ourselves in and hopefully it shouldn't happen again to anyone else.
Kelsy · 12 October 2019 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Dear Kelsy,
Thank you for your review. We take any complaints/comments very seriously and just want to reply accordingly.
Firstly we apologise for the delay in replying, but we were gathering the history behind your complaint.
There were a few offers made for the rental property in question, and even though your offer was being considered by the Landlord a higher offer came in. At the time of the offers, the Landlord was going abroad and was going to make a final decision on her return. The landlord decided to go with the other offer, as they did not require any additional furniture, and their offer was higher. Tim was unaware that your offer had not been accepted by the landlord, as it was being dealt with by a colleague in our Clapham office and due to the Easter weekend Tim did not find this information out until his return to the office on Wednesday 24 April 2019.
We sincerely apologise for the disappointment and time you had wasted on finding a suitable replacement property. We can assure you that your comments have been noted, and improvements are in place to avoid any one else being dissatisfied with our service.
If you would like to speak further, please call our Herne Hill office on 0207 274 3333
With sincere apologies and king regards
★★★★★ 1/5
GoogleEdit - Oliver Burn have replied to my review and contacted me by telephone about my complaint. I am satisfied that they have taken my concerns seriously and have investigated what went wrong.
My partner and I were unimpressed by Tim Hudson at Oliver Burn from day 1 as he was late to our viewing. We rang Oliver Burn and they told us that he had left the office and was on his way. We realised later that their office was directly opposite the flat we were viewing so this seemed bizzare. When Tim arrived he did not introduce himself but just nodded at us to follow him.
Whilst viewing the property we expressed surprise that a furnished property came with no living room furniture at all but said we would make an offer anyway. Tim highly recommended that we ask for the furniture with our offer, so it is somewhat frustrating to read that this is the reason our offer was unsuccessful.
On the day we made the offer Tim told us that we were lucky as the landlord lived in the UK. When we were told the offer was unsuccessful he said that this happens often when the landlord lives abroad??
In response to our complaint Oliver Burn state that Tim was unaware of the progress of our offer because a colleague dealt with it. We made several enquires with different estate agents over the Easter bank holiday and every single other agent made a clear handover and assigned another agent to keep in touch with us whilst ours was away.
What was most unimpressive about Oliver Burn was the persistent poor communication. We made an offer, sent all our personal details to the address we were given and then Tim asked why we hadn’t made an offer and that he had no record of our details. This is a worrying lack of concern for GDPR. After making the offer on Monday we had radio silence until a week later on the Tuesday. This is despite sending two emails and contacting the Oliver Burn office. When we finally reached Tim he said oh yes I saw your messages but didn’t bother to explain why he had ignored them. He repeatedly assured us that our offer was progressing with no issues but sent no more information through. We then contacted him again on the Thursday when he admitted he had no idea on the progress of our offer.
After letting us know we had been unsuccessful he told us he had another flat available. We asked to view it as our moving date was now approaching urgently. 3 weeks on he still hasn’t bothered to get back to us until my partner left a review on google.
We encountered 7/8 estate agents while property hunting in London, Oliver Burn was by far the worst. Every other offer was progressed or rejected in 48 hours. Oliver Burn’s turn around time of 12 days just suggests pure incompetence.
Rebecca · 12 October 2019 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Dear Rebecca,
Thank you for your review. We are surprised that after having had a review from your partner Kelsy to which we sent a response, you have also written a review about the same experience. We just want to clarify a few additional points you have made. Oliver Burn have two offices one in Clapham and one in Herne Hill, Tim Hudson works from our Herne Hill office, so had to travel from Herne Hill to Clapham to meet you both. Tim had an appointment before his meeting with you, and this ran over. So this unfortunately made him late in meeting you both. The flat was marketed furnished/unfurnished, which meant you could either purchase the living room furniture, or bring your own. We feel that a misunderstanding was made regarding where the landlord resides. The landlord was going abroad for the Easter break, and does not live abroad. We follow the GDPR with the utmost care and commitment. At no point were any of your personal details compromised.
Once again we sincerely apologise to you and Kelsy for your disappointment. We wish you all the best in the future.
★★★★★ 5/5
GoogleI've only been renting with Oliver Burns for a few months but been pretty happy so far. Getting the papers done was fairly easy and smooth, and the handing over of the keys worked out without any issues as well.
If there are any issues or queries, the team is quick to respond and take action. Very friendly and helpful!
Michaela · 12 October 2019 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Thank you Michaela for your kind comments.
We are always more than happy to help!
★★★★★ 5/5
GoogleWe have been renting a flat through Oliver Burn for 18 months. Louise at the Clapham office has been very helpful and has quickly dealt with any issues that have arisen. Renewing our lease after the first year was quick and easy. Would recommend.
Caroline · 12 October 2019 · Oliver Burn London (362 Clapham Road)
Agent replied · 11 November 2024
Thank you Caroline for your kind words!
Feel free to contact us at any time!
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