Trusted Agent profile
★★★★★
190 reviews across 2 offices and 3 platforms
Oliver Burn has two offices, all in London. Together they have 190 reviews on three platforms, rated 4.7 out of 5 overall.
120
Reviews on Google
All 2 offices
2
Reviews on Facebook
All 2 offices
68
Reviews on Trustpilot
Business-wide
Oliver Burn's two offices, most reviewed first. Each has its own page.
Showing 120 reviews on Google only. Show every review
5/5
GoogleMoved in Feb 2020 and with the help of Tim and Theresa they helped make this move as smooth and easy as possible. Friendly and full of local advice which is all super useful. Professional service throughout moving in and out process. Would definitely recommend using these guys over the big chain Agents in London 100% !!PositiveResponsiveness, Quality, Professionalism, Value
Hi Sam Grateful for your review, Tim Hudson
1/5
GoogleEric the owner is a con man. This company is masked by the lovely women in the office. Eric came and inspected our flat and said the painting we had had done professionally was not up to scratch so he kept £500 of our deposit to have it carried out “properly”, after 2 years not to his knowledge we went back to the flat randomly and the paint work was the same as we had done. Also Eric used to turn up in announced and let himself in, been caught coming out of the shower before. Avoid this company, this is a true genuine review of what you get with Oliver Burn. AVOID.
We can't find you in our records. Please can you confirm your identity with the full details and description of the property you're referring to. We diligently work hard to exceed our client's expectations. If this is indeed a valid complaint, it would appear to be Landlord and Tenant issue. Please email our office receptioncl@oliverburn.com. Our professional staff will be more than happy to help.
5/5
GoogleRating only, no written review.
5/5
GoogleI have been renting with Oliver Burn for the last 12 months. Having rented with numerous lettings agencies in London over the last 10 years Oliver Burn are far and above the rest. The only lettings agency I've come away with a positive experience. They always communicated well and tried to sort any issues with our flat as quickly as possible. And to top off they are the first letting agency to be completely fair and reasonable at the check out and not try to extract every penny they can from our deposit. Having had terrible experiences with Black Katz, Ludlow and Thompson to name a few, I'd highly recommend them. Nice to leave London and finally have a positive experience with renting! Thank you
Hi Paul Thank you for your gracious review. TH.
1/5
GoogleEric the owner is a con man. This company is masked by the lovely women in the office. Eric came and inspected our flat and said the painting we had had done professionally was not up to scratch so he kept £500 of our deposit to have it carried out “properly”, after 2 years not to his knowledge we went back to the flat randomly and the paint work was the same as we had done. Also Eric used to turn up in announced and let himself in, been caught coming out of the shower before. Avoid this company, this is a true genuine review of what you get with Oliver Burn. AVOID.
We can't find you in our records. Please can you confirm your identity with the full details and description of the property you're referring to. We diligently work hard to exceed our client's expectations. If this is indeed a valid complaint, it would appear to be Landlord and Tenant issue. Please email our office receptioncl@oliverburn.com. Our professional staff will be more than happy to help.
5/5
GoogleFrom the moment I emailed them enquiring about a studio flat thing went very smoothly i took bit of time answering but they were brilliant very professional and very polite thanks to all the staff 😊👏PositiveProfessionalism
Hi Abderrahmane Many thanks for your review. Regards Tim Hudson
5/5
GoogleI bought my property through Tim Hudson, rented out the same property through Oliver Burn a few years later and had them manage the rental for me, then recently sold the property again through Tim. He is excellent. He is friendly, never unprofessional or too busy to take a call. A real reassuring presence through stressful house buying and selling.PositiveResponsiveness, Professionalism
We are pleased that you had a wonderful experience with us from start to finish.
5/5
GoogleHaving rented several properties from various agents, Oliver Burn has been the best agent that I've dealt with by far. The team are all very helpful, friendly and responsive. It made the moving process all that bit less stressful. Louise has been particularly fantastic and helped accommodate any moving requests that I've had. I would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hello Oli, Thank you so much for the kind words, we very much enjoyed helping you find your new home. We hope that you settle in swiftly and do let us know if there is anything we can do to help in the future. Kindest regards Tim C-P
5/5
GoogleWe purchased our property through Tim at Oliver Burn in Mar 2020. It was a complex transaction, and despite not being his client I felt that Tim managed all stakeholders in the chain expertly. His experience and considered approach was key to completing the deal! Will definitely sell through Tim (if we ever move!)PositiveResponsiveness, Quality, Professionalism
We are always here and happy to help, with easing the process.
5/5
GoogleWe sold our house through Oliver Burn, and they did a fantastic job! The team was very switched on and really understood the area and how to position our house; they lined up a large number of well-qualified potential buyers; and did a fantastic job ushering the chain through to completion in a very tight time-frame. The team was especially good with our dog too. Thanks to Tim, Tim, Nick and Theresa especially for all your help!
Hello Alastair, Thank you so much for the lovely and concise review of the service we provided for you. You were an absolute pleasure to work for and we wish you all the very best for the future in your new home. Do please stay in touch. Best and kindest as always Tim C-P
2/5
GoogleRating only, no written review.
Hello Maria, Thank you for leaving a review. I am concerned that you have left us a two star review however we have no evidence you are a customer or client of Oliver Burn. Would you kindly contact me in confidence on 02072743333 or info@oliverburn to give me a little more info about the reason for the poor review. We are very proud of our customer service levels and due to a few fake reviews recently I am we are doing our best to ensure all views are validated and followed up to ensure the very highest standards are constantly upheld. Kindest regards Tim C-P General Manager
5/5
GoogleGreat communication from Eddie and the team. We couldn't be happier with our new home.
5/5
GoogleWhen we decided to sell our house after more than 46 years it seemed a daunting task. However, it turned out an easy passage under the guidance of Oliver Burn, Estate Agents. We landed with them by sheer coincidence. Trying to load a baby cot into our car, a very friendly young man came along to offer help. It was the same helpful man, Tim Clarke-Payton, whom we shortly afterwards discovered in Oliver Burn’s office. He and his very able team - another Tim and Theresa - gave us consistently good advice and answered all the question we had. They handled brilliantly the task of taking prospective buyers around our property without much interference to our daily life. We could not have been in better hands and can highly recommend them.
Dear Gisela and Mark, It was an absolute pleasure working for you and selling your wonderful family home on Stradella Rd and I am so glad your experience with us was so pain free for you and your family. You were the perfect custodians for the house for so long I am sure you will be sorely missed by your neighbors but please do keep popping into the office for a coffee or a catch up as we very much enjoy your visits. Warmest regards as always Tim C-P and team.
5/5
GoogleGood letting agents who are quick to respond. I'm used to agents who are frankly useless, but Oliver Burn were very proficient and responsive which made a nice change. They handled my end of tenancy very smoothly and I was very impressed. I would certainly recommend to fellow landlords or friends looking to rent.
Hello Ben, Thank you for the kind and considered review. We are very pleased our service both met and exceeded your expectations. We wish all the best in your new home. Best and kindest Tim C-P
5/5
GoogleHave had great experience with Oliver Burn, can highly recommend them! Prompt replies to all communications and very nice people to deal with.
Thank you for your lovely words Emil! We are always here to help - you know where to contact us!
5/5
GoogleGreat letting agency. Friendly, fast and efficient.
Thank you Astrid! Feel free to call us at any time you need our assistance!
5/5
GoogleI've been a tenant for 4 years and always had excellent service, any queries have been dealt with so quickly, I'm always impressed!
Thank you Cathryn for your lovely words! Feel free to contact us at any time - we are here to help and we hope to continue impressing you!
5/5
GoogleLouise Putt our property manager was extremely helpful to us over the course of our tenancy. Quick to respond and deal with any issues and helped us settle in and move out smoothly.
5/5
GoogleWe have been renting with Oliver Burn for over 4 years, and everything has gone very smoothly. They are responsive and have been especially helpful with our annual tenancy renewal process.
Thank you Jamie for your kind words! It has been a pleasure to have you with us for the last 4 years and we hope to be able to help for another four!
5/5
GoogleI have been renting with Oliver burn for 3 years and they have been incredibly easy to work with. They promptly respond and resolve requests and unlike other estate agents they don't seem to be trying to rip you off at every turn. Would highly recommend
Thank you Wesley for your lovely comment. We are here for tenants like you and are always here to make your life easier. We are glad you are happy and aim to continue the same! Call us at any time you may need any help
5/5
GoogleI have been renting with Oliver Burn for over 2 years. As soon as we decided on the flat we wanted to rent, they guided us through putting a deposit down on the same day. Since then, Louise has been so efficient at helping us with any issues we have at our flat and always willing to go out of her way to help. It makes renting in London feel easy!
Thank you Olivia! We are glad to provide you the service you require - we hope to continue to do so to make your London life easy!
5/5
GoogleWe have been renting with Oliver Burn for six months and we had a great experience so far. During the negotiation they were very responsive, precise and patient in clarifying all our doubts and answering our questions. After moving into the flat, they have been very helpful and dealing with any repairs or needs promptly. Always kind and absolutely trustworthy.
Thank you Marta for your lovely comments. We are always here to help before, during or after your tenancy. You know where to find us if and when necessary, and we hope you continue enjoying your time with us.
5/5
GoogleWe've been renting with Oliver Burn for over 3 years and they've been great, right from the start. Especially impressed with Louise who answers emails in no time, whether on workings days, weekends or even days off! And she always gets any issues resolved as quickly as possible which is very fantastic! Oliver Burn were also great at helping us find the property when we were first looking, really listened to what we were after. Highly recommend them!
Thank you for your lovely words! You always know where to find us if you need any help - that is what we are here for!
5/5
GoogleEver since we walked through the doors of Oliver Burn in Herne Hill, we felt in safe hands. A special mention to Tim Clarke-Payton who bent over backwards to help us secure our dream flat and Theresa Parsons for being such a friendly face and extremely organised throughout the whole process. Louise Putt now looks after the management and day to day queries. Along with the rest of the team, Louise provides excellent customer service, we are really very impressed with how quickly things are dealt with without any hassle or too many questions asked.
Thank you Alex and Gavin. We really appreciate your lovely words and we very much hope you're happy in your new home going forward. We are always here to help, and I look forward to speaking to you soon. Kind regards, Tim C-P
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Oliver Burn is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Oliver Burn and its branches won awards at The British Property Awards in two years, most recently 2021.
British Property Awards winners in two years, the group and its branches: 2020, 2021.
British Property Awards by year, 2020 to 2021Source: The British Property Awards winners lists, as published, linked by year.
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London (362 Clapham Road) has the most, with 131 reviews rated 4.7 out of 5, followed by London (5 Half Moon Lane) with 127.
The two Oliver Burn offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2020.
