Trusted Agent profile
Verified
★★★★★
200 reviews across 6 offices and 2 platforms
Newman Estate Agents has 200 reviews across six offices (Rugby, Leamington Spa, Coventry, Coventry, Southam and Solihull) and two platforms, rated 3.1 out of 5 overall. Newman Estate Agents has the most, 76. Checked 9 October 2026.
199
Reviews on Google
All 6 offices
1
Reviews on View Agents
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Newman Estate Agents's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleDo not rent from this company. Awful experience, hard to get hold of and don't fix any issues in reasonable time. Rented for 3 years and they tried to get £500 of our deposit after leaving the place professionally cleaned with receipts. Disputed through TDC and got most of it back - don't put up with these people.
1/5
GoogleWould not recommend this agency. We had a confirmed viewing with an official email stating the date and time. After arriving, Karen Mcdougall did not show up. When we called the office, no one seemed to know what was going on, we were told she wasn’t there and that there was no record of the appointment. A complete lack of organisation and respect for people’s time.
1/5
GoogleI would give zero stars if it were possible. I would urge anyone to stay away from properties managed by them. We received a property that was not cleaned and was also utterly filthy upon moving in. It also had plenty of structural issues that were never disclosed, leading to issues such as leaks and structural damage. These were never fixed while we were there since it takes so long for them to provide people to check up on the property. Additionally, note that they will take an exorbitant amount of money for the cleaning fee at the end - we spent days cleaning the property before moving out and nearly £400 was still taken from our deposit purely for ‘cleaning purposes’. You will lose much of your deposit and unless you go for a legal dispute, there is nothing you can do about it. Avoid at all costs.
1/5
GoogleThe worst customer service and worst agency to rent through. After then end of my tenancy they urged me to return keys, before checking on property state, and then accused me of non- existent damages, fortunately I had video records of everything in the flat before I leave. They refused to return my deposit until I went through a complaint to the deposit scheme. Very rude and never fixed any issues I reported in the property. I highly disrecommend
5/5
GoogleReal estate agency located in the city center
1/5
GoogleVery poor customer service. Did not clean the flats before the new tenants occupied it. A very rude company. Letting flats out when they’re not fit for human habitation - With mould and no CO2 alarm and functioning Smoke detectors.
1/5
GoogleMy girlfriend and I are needing to relocate to Oxfordshire so have been trying to find somewhere to rent. Found a nice property advertised by Newmans & enquired. Absar replied with some information but could not be flexible in viewings at all despite knowing it's a 200+ mile roundtrip for us. No weekend viewings. No virtual viewings.
5/5
GoogleA huge shout out to Absar Sarwar! We have just moved into our new rental home and Absar has been nothing short of wonderful. He’s always on hand to answer my stupid questions and is extremely polite, friendly and accommodating. From our first viewing to picking up the keys he’s kept us in the loop - every step of the way. We couldn’t have done it without him. The welcome hamper that Newmans provide is a lovely and thoughtful gesture. We feel confident and looked after under his guidance. 100% recommend.
1/5
GoogleNewman lettings absolutely appalling enquired about a lettings property told I would get a callback. Once they knew when they were able to look at viewing dates for the property didn’t hear anything. Phoned up, got told that they’ve got up to 12 people viewing a property so anyway, most likely no point viewing that all because they didn’t actually chase up absolutely appalling
1/5
GoogleI contacted them about a property whose listing stated "email enquiries only". Never received a response but the property is still being listed.
5/5
GoogleGreat experience as a tenant
1/5
GoogleTo summarise the incompetence here, just compare these guys reviews to every other Leamington estate agent. [We were tenants but note for property owners we have another story relevant to them at the end of the review] Our experience with The Proprety Experts was one of the worst experiences I have ever had with an estate agent for many reasons detailed below: - Worst of all was our actual experience dealing with Julie (as you can see from other reviews we are not the first). Without even talking about the patronising tone she would speak to you with, Julie consistently use aggressive and conflict inducing language. Would often quote legislation at us (incorrectly) to excuse any reason not to work despite the legislation not applying. She would often be unresponsive for sometimes weeks. At one point she said they weren't going to make any other fixes on the property as the property owner had already had to spend lots on fixes they should have done before someone live here! (We had no real issues with other team members, but there is clearly a leadership issue here that isn't being dealt with) - We were assured the property would be cleaned before we moved in and this categorically did not happen. The inventory report on our move in has the words "dusty", "grubby" and "dirty" repeatedly throughout every page and this does not do justice to the disgusting state of the property when we moved in. - We had countless issues within the property when we moved in (including but not limited to broken doors and water fixtures). None of these were even looked at within our first month at the property. - Even when we had been in the property longer, we were often waiting weeks to deal with even urgent issues such as doors randomly permanently locking (even those with no lock) behind you and WATER DRIPPING THROUGH A LIGHT FIXTURE! Though apparently these issues were never classed as "urgent" despite the fire risks. (I want to add to be clear, any labourers who did come the flat were also very helpful and professional, we never had an issue with their conduct) - When we moved in we were given a piece of paper (to leave on our dashboard) saying that we could park in our space until we ordered a pass for our flats private space and if there were any issues they would call the agency. We were inevitably given a £50 parking ticket due to meaninglessness of this piece of paper and when we asked the agency they said it was our fault for believing the paper would work and they would not deal with or cover the ticket. - Consistently the agents had no knowledge of the property including where our post was, bins, meters and our parking situation as previously stated. In summary, living in a property managed by this agency is one of the biggest regrets I have as it is induced unnecessary stress on me, my wife and a friend that lived with us. The reviews speak for themselves, stay far away! [For Property owners] We lived in the property for 3 years and at the end of the tenancy presumed there would be at least some deposit challenge for some cost impact we may have made to the property in that time. I would have considered at least a proposal reasonable considering but I honestly suspect they never even checked on the property after we moved out. They even asked us to provide the final meter readings to save them a trip around the corner, so we could have said anything! After a couple weeks, we just suddenly had our deposit appear in our account with no challenge. So I don't know who these guys are actually working for at this point, bloody useless all round.
1/5
GoogleAvoid at all costs. Myself and my housemate were renting and received awful, awful service. We were given no support for the many issues we had, including no hot water or heating through Christmas and Winter, and a two meter crack in the kitchen ceiling, which also resulted in that and the bathroom above being unsafe. We raised these issues time and time again with 'Julie', with absolutely no support. Eventually being given a 'No-Fault' Section 21 Notice, just before Christmas.
1/5
GoogleTrying to book a viewing is near on impossible sent over 5 messages via several different platforms, i then called and the automated systems has about 5 different options, once I finally spoke to a human who couldn't have been any less enthusiastic said that the property has now been let despite i still being advertised as available. Customer service is appalling "!
1/5
GoogleRented a house with them a couple of years ago and the agent was rude, unresponsive, and refused to answer clearly to our questions (I suppose they weren't sure about the answer but didn't want to admit it). Fortunately, the landlord was much more responsive, though rightfully upset about having to do the agency's job. We thought it was just that particular agent being unprofessional, but we recently booked a viewing with the sales team and the agent that showed us around was equally awful: he just looked at his phone the whole time we were there and made us feel like he was making us a huge favour being there. Glad we didn't end up buying the property and hopefully won't ever have to deal with Newman Properties again.
4/5
GoogleI was a tenant with Newman for 2 years and had no issues with them. The property was well looked after when we did the viewing and clean to an acceptabled level, similar to when we moved in (I don't believe a professional cleaning was carried out, but still ok). The agency was quick on talking to the landlord about our request to remove some furniture from the house and sorting out the contract. They've always forward my maintenance requests to the landlord and replied to "most" of my emails. The email response has improved recently since they've created a dedicated email for maintenance requests. Also any inspection or contractor's visits were communicated by email early enough so I could plan to be at the property on those days. I didn't have any issues with agents or with the return of my deposit (the house was returned in a really good condition similar to when we moved in ofc). The only reason for a 4 star review is one maintenance request we had on the radiator (not major since it was summer) took a really long time to get fixed. The landlord has requested it to be checked by his plumber in aditional to Newman's plumber, which has cause some delay and confusion. I believe that at the end Newman's contractor had an approved order to fix it, but was postponing it since it was summer and nobody followed up with him (me or Newman). Thanks you to all agents from Newman :)
1/5
GoogleNewmans run a shameful practice. They left us with a broken boiler for 6 months and severely damp house for 4 months which led to extensive property damage. They only care about the rogue landlords they serve, don’t expect much as a tenant. Julie filed two fake invoices to TDS on behalf of our rogue landlord trying to take our deposit. Avoid at all costs.
5/5
GoogleJulie and Poppy are a god send. Honestly from start to finish I found them to be polite, professional and above all else they were approachable. When calling or dropping by the office, nothing ever seemed to be too much trouble. When requesting anything in relation to repairs, our land lord was responsive and Newmans sought to get the issues resolved as soon as they possibly could. I can only assume that other negative reviewers have maybe been met with the same respect and level of customer service as they are presenting. Always worth treating others how you would like to be spoken and treated yourself as my experiences with Newmans are a far cry from the negative reviews left below. I will be back with you again in the new year. :)
1/5
GoogleExtremely poor customer service. I will not recommend using their service. Poppy Wilkens -Letting agent was extremely rude and lacked professionalism. I requested her to wait for 10 minutes as my meeting aligned simultaneously. She was not ready to wait (according to her, she would waste her time) or provide me another time slot.
5/5
GoogleExcellent
1/5
GoogleWhen your canvassers damage my property and don't have the common courtesy of informing me, why would anyone trust your company to respect their property. Out of the 50 or so companies that come up on Google when you search property valuations, you should choose one of the alternatives.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleLazy, inefficient service. Would not recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newman Estate Agents has 200 reviews across its six offices, rated 3.1 out of 5 overall: 199 on Google, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Newman Estate Agents has the most, with 76 reviews rated 3.4 out of 5, followed by Newman Estate Agents with 64.
Newman Estate Agents, 1 Regent Street CV21 2PE; Newman Estate Agents, 3 Euston Place CV32 4LN; Newman Estate Agents, 8-9 Station Square CV1 2GT; Newman Estate Agents, 2 Greyfriars Court CV1 3RY; Newman Estate Agents, Suite 13 Brewster's Corner, Pendicke Street CV47 1PN; Newman Estate Agents, Joseph House 970 Stratford Road B90 4ED.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.