5/5
GoogleVery friendly and and welcoming staff
Trusted Agent profile
Murray Estate Agents and Chartered Surveyors in Oakham and Uppingham
★★★★★
89 reviews across 2 offices and 1 platform
Murray Estate Agents and Chartered Surveyors has two offices, in Oakham and Uppingham. Together they have 89 reviews on 1 platform, rated 4.0 out of 5 overall.
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Our offices
Murray Estate Agents and Chartered Surveyors's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 89 reviews on Google only. Show every review
Google5/5
GoogleWe found James made time for us whenever we needed to talk. He was always professional, friendly, hard working, patient, positive and polite.
1/5
GoogleContacted over the weekend about a house they had for sale on Arnhill Road, Gretton! A women called me back and left a message as I was working. So I called back and no one was available, she then returned my call (in the end) and said I left her a message and she didn’t know what it was regarding, she was rude and sounded as if she didn’t want to be there! I said well someone left me a message this morning but strangely enough I work so I couldn’t answer. Her reply was well I don’t know what house You was on about. So I just gave up!! I feel sorry for the sellers as I’m chain free and was very interested. But heck no would I buy with an estate agent involved that is like this!
1/5
GoogleAwful company.Lazy, greedy and rude. No idea how they are still operating. Do not use at all. NEED INVESTIGATED Where to start? Experience was poor from the beginning. Illegally listing houses with "No children" , "No dogs". Husband in receipt of a injury benefit (war) and Murray tried to tell us they couldn't accept any benefits of any kind. (illegal) Despite both of us receiving an additional income on top (should have been our first warning, however thankfully everything was documented.) They don't use up to date photos on the adverts. Found out our house photos were over 7 years old and not even slightly correct. Luckily we had viewed property and saw the true state of it. (TAKE YOUR OWN PHOTOS OF EVERYTHING) Was hundreds of pounds over priced. They were lucky our house sale had gone through or we would have walked away. Staff are not only rude and unprofessional but actually breaking laws due to their complete and utter incompetence. Hayley Scott of Murray Oakham Letting team, was one of the worst staff members I have ever come across rude, made up lies of the property condition (again luckily had our own photos) rifled through our belongings (like non inbuilt cupboards). Utterly obsessed with a scuff mark on the wall (which we had said several times we would happily paint over.) Yet when you actually needed her they completely ignore maintenance and emergency requests. It took nearly 7 months to fix a leak and a hole in the roof! Dangerous mould mounting up in one bedroom which was never fixed. Also had a porch that leaked into the electrical light in the hallway, stated several times it was due to the water coming from above, took photos and reported it (honestly it was probably an electric shock waiting to happen.) Had an electrician come to look at it (Steve). He said -obviously- he couldn't fix it until the leak had stopped above but would disconnect it until it was fixed. The light fixing then continued to dangle for months. Had health reports done due to mould and was advised to take legal action. Only when council got involved did they bother to return a single phone call. When they realised they would have to do something about the mould and horrific conditions they attempted to remove us from the property. Unlike Murray, both the council and myself were knowledgeable in housing law so thankfully were able to protect ourselves until we found somewhere new. During the searching time for a new property we were harassed, with emails, and had members of the property team of Murray turn up unannounced claiming to be there for a show round. (not happening.) and finally they claimed they were "fixing" problems within the house (probably saw £££ when they realised they could re-list it but would have to actually do some work.) The electrician finally returned when we were due to leave, Hayley Scott Murray Oakham lettings adviser kept trying to turn up when he was there, at the time I couldn't work out why (because they never fixed the leak in the porch) Then found out months later that they were having an affair! So not only ,totally unprofessional but disgusting. (and thank god I worked from home.) Before we left I found the landlords details, and wrote in great detail about how disappointed we were with the service and expressed how if he couldn't find another service provider, that his house was going to be left in an awful state. He eventually wrote back to us to say he a) Knew nothing about the problems and b) could we pay him for the rent we owed. We didn't owe him any rent, Murray had stolen his money and attempted to use this as an excuse to remove us from the property. How they thought they would get away with that I'll never understand as we had internet banking and could prove every payment??? They then backtracked and claimed it to be a mistake. (Which they never apologised for.) The imbecile landlord has since relisted with Murray. Terrible from the start; discriminatory, rude, liars, poor communication, terrible service providers and breaking the law at every opportunity.
5/5
GoogleGreat service from Jayne and Paul. Sold our house quickly and to a great buyer. Hassle free experience.
5/5
GoogleRating only, no written review.
5/5
GoogleHelpful, friendly and professional in all aspects.PositiveProfessionalism
5/5
GoogleCouldn't have been more supportive.went above and beyond.6 stars.
5/5
GoogleVery fast and efficient service from Murray’s Oakham. Responsive and easy to contact. Will definitely be using again in the future.
5/5
GoogleGrant and his team were extremely helpful in helping to sell our house going above and beyond. I would recommend them again.PositiveQuality, Professionalism, Value
5/5
GoogleProfessional, persistent & patient are the 3 words that spring to mind. Excellent client care from Paul Mound and great customer service from the team at the Oakham office.
1/5
GooglePOOR POOR POOR!!!! The old Fashioned way I thought are the best But stuck in their ways The cowboys of the property world just terrible. Use them and you will not have to wait long. from not returning phone calls to lies about returning call wish I could give no star.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleAmazin
5/5
GoogleLettings, great friendly helpful staff. They go that extra mile to helpPositiveResponsiveness, Quality, Professionalism
1/5
GoogleWould not touch them with a bag pole..... poor advise on valuation and poor communicationNegativeQuality, Professionalism
1/5
GoogleEviction during pandemic and £165 cleaning bill for cob websNegativeProfessionalism
1/5
Googlethe worst iv ever seen lies about calling never had call back avoid just terrible
5/5
GoogleVery friendly staff, quick to respond and always available to answer your questions, Oakham the best real estate agency calls you will not regret
1/5
GoogleWorst agent I have ever contacted! Do not bother or waste your time going here! I think I know more about letting a property out than they do!!! They need to seriously up their game!!!!NegativeResponsiveness, Professionalism
1/5
GoogleTrying to get viewings via the oakham lettings branch is a waste of time. Use another agent. You just continuously get told "I'll be in touch I'll be in touch" but it's lies, you never here from them againNegativeResponsiveness, Quality, Professionalism
5/5
GoogleHad to call them a few times to get a viewing for a property and didn't get a call back but I'm putting that down to them being so busy everytime I did speak to someone they were extremely helpful and polite definitely recommend
5/5
GoogleA very impressive estate agency. Their property knowledge was head and shoulders above other local agents. The Oakham sales team were very helpful and guided us through our house sale from start to finish.
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Questions about Murray Estate Agents and Chartered Surveyors
Which Murray Estate Agents and Chartered Surveyors office has the most reviews?
Oakham has the most, with 61 reviews rated 3.8 out of 5, followed by Uppingham with 28.
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