Trusted Agent profile · Oakham
★★★★★
61 reviews across 1 platform
Market Street, Oakham, LE15 6DY
Murray Estate Agents and Chartered Surveyors's office in Oakham, at Market Street, is rated 3.8 out of 5 across 61 reviews on 1 platform, including 61 Google reviews rated 3.8.
Every review we hold for the Oakham office, from every platform, shown as written. First names only.
5/5
GoogleThe team from Murray were great at every step of listing and selling my house in Melton Mowbray. James valued, photographed and listed my property in good time and managed to find a buyer with no chain at the asking price within a week. Julia was fantastic at communicating all the details and updates with both sides of the purchase which made for a swift and smooth transaction. Thank you to all the team for making the whole experience a great one! Highly recommended.
5/5
GoogleMy parents brought our family home from Murray’s 49 years ago , so when Mum moved into residential care she was keen they were the right People to help us sell. Grant gave a fair and honest valuation and as it was a remote sale the team handled all the viewings. Once we had found a buyer the Kathryn and all the team in Oakham were excellent and handled all communication and the process with speed and professionalism. They maintained this right up-to and beyond completion. They also recommend a first class conveyancer who is know handling the sale and onward purchase of our own home. First class service from a great local business …would definitely recommend …many thanks
1/5
GoogleWe are in a position to buy. Viewed a property but they hadn’t got the key for a workshop that was with the house. We were very interested but asked if we could see the workshop. They said I’ll ring you when we have got the key. I wasn’t happy about that as we needed to make a decision regarding the property and we were wanting to make an offer so I suggested that I book a second viewing for 5 days later so that they had chance to get the key.. We met them at the property for the 2nd viewing. We took a tape measure etc and had decided to make an offer even though we still couldn’t get in the workshop so on the way home we popped in the oakham office to make an offer. We walked in and said we had just been to second view this property and a woman said we have just accepted an offer on it from a viewing the day before. The woman offered no sympathy and failed to sit us down and say.something like I’ll be in touch if it falls through or I’ll let you know of others that come up. if I was the owner I would be annoyed that they made no attempt to see if they got another offer from us knowing it was a second viewing and therefore there could have been an opportunity to make more money for the owners by having two independent bids. At no point where we told of the other viewing and had we known we would of made a decision prior to the other viewers. There was a complete lack of customer service and I came out saying well that was a complete waste of time having spent hours thinking about and visiting the property over the past few days. You should be ashamed of the appalling service. The woman in the office needs a customer facing course. I’d never use or buy from them. They do nothing to make you feel like they give a damn !!
5/5
GoogleVery professional estate agency. Use their services for both renting and house out and then selling it. On both occasions both the letting team and selling team were very good keeping us informed and giving advice when asked for and advising on things we were not aware of. Would thoroughly recommend Murray’s for both selling and as a rental agency.
1/5
GoogleAwful company.Lazy, greedy and rude. No idea how they are still operating. Do not use at all. NEED INVESTIGATED Where to start? Experience was poor from the beginning. Illegally listing houses with "No children" , "No dogs". Husband in receipt of a injury benefit (war) and Murray tried to tell us they couldn't accept any benefits of any kind. (illegal) Despite both of us receiving an additional income on top (should have been our first warning, however thankfully everything was documented.) They don't use up to date photos on the adverts. Found out our house photos were over 7 years old and not even slightly correct. Luckily we had viewed property and saw the true state of it. (TAKE YOUR OWN PHOTOS OF EVERYTHING) Was hundreds of pounds over priced. They were lucky our house sale had gone through or we would have walked away. Staff are not only rude and unprofessional but actually breaking laws due to their complete and utter incompetence. Hayley Scott of Murray Oakham Letting team, was one of the worst staff members I have ever come across rude, made up lies of the property condition (again luckily had our own photos) rifled through our belongings (like non inbuilt cupboards). Utterly obsessed with a scuff mark on the wall (which we had said several times we would happily paint over.) Yet when you actually needed her they completely ignore maintenance and emergency requests. It took nearly 7 months to fix a leak and a hole in the roof! Dangerous mould mounting up in one bedroom which was never fixed. Also had a porch that leaked into the electrical light in the hallway, stated several times it was due to the water coming from above, took photos and reported it (honestly it was probably an electric shock waiting to happen.) Had an electrician come to look at it (Steve). He said -obviously- he couldn't fix it until the leak had stopped above but would disconnect it until it was fixed. The light fixing then continued to dangle for months. Had health reports done due to mould and was advised to take legal action. Only when council got involved did they bother to return a single phone call. When they realised they would have to do something about the mould and horrific conditions they attempted to remove us from the property. Unlike Murray, both the council and myself were knowledgeable in housing law so thankfully were able to protect ourselves until we found somewhere new. During the searching time for a new property we were harassed, with emails, and had members of the property team of Murray turn up unannounced claiming to be there for a show round. (not happening.) and finally they claimed they were "fixing" problems within the house (probably saw £££ when they realised they could re-list it but would have to actually do some work.) The electrician finally returned when we were due to leave, Hayley Scott Murray Oakham lettings adviser kept trying to turn up when he was there, at the time I couldn't work out why (because they never fixed the leak in the porch) Then found out months later that they were having an affair! So not only ,totally unprofessional but disgusting. (and thank god I worked from home.) Before we left I found the landlords details, and wrote in great detail about how disappointed we were with the service and expressed how if he couldn't find another service provider, that his house was going to be left in an awful state. He eventually wrote back to us to say he a) Knew nothing about the problems and b) could we pay him for the rent we owed. We didn't owe him any rent, Murray had stolen his money and attempted to use this as an excuse to remove us from the property. How they thought they would get away with that I'll never understand as we had internet banking and could prove every payment??? They then backtracked and claimed it to be a mistake. (Which they never apologised for.) The imbecile landlord has since relisted with Murray. Terrible from the start; discriminatory, rude, liars, poor communication, terrible service providers and breaking the law at every opportunity.
1/5
GoogleContacted over the weekend about a house they had for sale on Arnhill Road, Gretton! A women called me back and left a message as I was working. So I called back and no one was available, she then returned my call (in the end) and said I left her a message and she didn’t know what it was regarding, she was rude and sounded as if she didn’t want to be there! I said well someone left me a message this morning but strangely enough I work so I couldn’t answer. Her reply was well I don’t know what house You was on about. So I just gave up!! I feel sorry for the sellers as I’m chain free and was very interested. But heck no would I buy with an estate agent involved that is like this!
5/5
GoogleAll good. Great communication, always answered my questions ( I had many!) and got the job done pretty quickly and well under the market conditions. I really have no complaints. Used them to buy the house 45 years ago, and sell it . Just sad to be leaving this lovely country town.
5/5
GoogleFantastic service from all the ladies in the sales office. Their communication was spot on.They were all very proactive throughout, from arranging viewings on my property, right through to completion. As a result of this, even though there was 9 people in our chain, it all went through smoothly. I would highly recommend.
5/5
GoogleI have used Murray’s for many years and my parents before as both a landlord and selling a property! I have found the Customer Service team in both the Letting and Sales departments to be extremely professional, friendly and quick to reply to any queries I may have had! Their guidance has been invaluable!
5/5
GoogleBought my first home a few months ago and Murray’s were my estate agents. Very friendly & professional team who kept me updated throughout!
5/5
GoogleWe have used Murray’s many times over the years, so it was an easy decision to place my mum’s property for who I am attorney,with them.We were happy with the valuation & commission charges,and the fact that they would do all the viewings …
5/5
GoogleHighly professional, knowledgeable and helpful mature staff who kept us informed throughout the whole process. Thank you to you all.
5/5
GoogleGreat communication with the sale of my property. Kept me in the loop at all times and followed through a sale to its completion despite a number of challenges from my buyers solicitor. Very helpful and always on the case. Thank you
5/5
GoogleWe’ve had a fantastic experience working with Murray’s, their professionalism, market knowledge and communication was excellent. Throughout the process they kept us fully informed always ready with advice and support, despite a difficult …
5/5
GoogleWe found James made time for us whenever we needed to talk. He was always professional, friendly, hard working, patient, positive and polite.
5/5
GoogleGreat agent, very friendly and easy to work with and no upselling mortgage advice. Thanks for getting us our first house 😄 …
5/5
GoogleI recently bought a home through Murray’s and I couldn't be happier with the experience. They were incredibly professional, knowledgeable, and always available to answer my questions. They guided me …
5/5
GoogleHaving sold through Murray’s in uppingham, the whole team then helped us find a property to buy. We bought through the Oakham branch, who were professional, always returned calls when they said and showed us around the property numerous times before we moved in. Thank you all so much for making this very stressful time much easier!
1/5
GoogleTerrible customer service. That’s if they even allow customers to view the houses for rent! Wouldn’t let me view a property for rent then proceeded to inform me it had gone to the landlords relative! Finding this all out after I had been told two days in a row someone would call me back to view the property. Wouldn’t recommend their service.
5/5
GoogleGrant and his team were extremely helpful in helping to sell our house going above and beyond. I would recommend them again.PositiveQuality, Professionalism, Value
5/5
GoogleVery professional and helpful staff Kathryn especially went out of her way to help with a difficult selling situation. Would definitely recommend
5/5
GoogleWe sold our property with the help of Murray’s estate agent’s. They kept us informed all the way through the process & the property was sold very quickly with them. The staff were all very friendly & helpful.
5/5
GoogleGreat team and very professional.
5/5
GoogleExcellent communication throughout. Made the entire process easier than it could have been. Thanks for all your help
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Murray Estate Agents and Chartered Surveyors's Oakham office has 61 reviews across 1 platform: 61 on Google.
Murray Estate Agents and Chartered Surveyors Oakham is rated 3.8 out of 5 across all 61 reviews, and 3.8 out of 5 on Google from 61 reviews.
Murray Estate Agents and Chartered Surveyors Oakham, Market Street, Oakham, LE15 6DY.
