5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Pavel, thank you for the great rating, I hope you are enjoying your tenancy, such a great flat! - Poppy
Trusted Agent profile
Maskells Estate Agents Ltd estate agents in London
★★★★★
236 reviews across 2 offices and 3 platforms
Maskells Estate Agents Ltd has two offices, all in London. Together they have 236 reviews on three platforms, rated 4.9 out of 5 overall.
213
Reviews on Google
All 2 offices
6
Reviews on Facebook
All 2 offices
17
Reviews on Trustpilot
Business-wide
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Our offices
Maskells Estate Agents Ltd's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 213 reviews on Google only. Show every review
Google5/5
GoogleVery professional and transparent, found the perfect house in short time and handled all the admin processes smoothly. Recommended
Agent replied · 15 June 2024
Dear Giulio we are so pleased that you are happy with our services, thank you.
5/5
GoogleLived in a flat managed by Maskells for over 3 years. Always responsive, courteous and quick to address any issues. Would highly recommend.
Agent replied · 15 June 2024
Dear Matt, We are so pleased that you were happy with our services thank you.
5/5
GoogleGreat service and customer service, they make sure you find the right property , very caring, especially Poppy Thompson from Chelsea offices. I would highly recommend Maskells.
Agent replied · 15 June 2024
Dear Sofia, what a lovely review, thank you and do let me know if you ever need our help again. - Poppy
5/5
GoogleA pleasure working with Maskells, especially Poppy Thompson. Sadly, I found another apartment with a different agency, nonetheless I would highly recommend Maskells.
Agent replied · 15 June 2024
Dear Olivia, thank you for such a lovely review, so happy to help and even though I didn’t find your home for you it’s great to have our sneaky Jaks smoothies, wish they were more often!, Poppy
5/5
GoogleHad the very best experience with searching for a place and Vashti the managing agent. She went above and beyond for us and was super quick to respond at every instance. Highly recommend!
Agent replied · 15 June 2024
Dear Catherine, thank you for leaving such a lovely review. It was a pleasure to work with you, and if you ever move back to London, we would love to be able to help you again! - Vashti
5/5
GoogleHelpful and overall great team, specially Poppy Thompson. Her availability and responsiveness during my flat-hunt made my experience as comfortable as possible. Thank you again Poppy!
Agent replied · 15 June 2024
Dear Medi, it was an absolute pleasure to help you and thank you for always being so prompt to viewings, if you ever need my help again do get in contact. - Poppy
5/5
GoogleI am a Relocation Consultant, who has recently had the pleasure of working with this outstanding agent. Alex Coutts in particular has been amazing; a highly professional and committed agent, that went beyond his call of duty to resolve any small issues that arose effectively and without a fuss. I am looking forward to working with this agent again in the near future.
5/5
GoogleFriendly, helpful and overall excellent team. Their availability and responsiveness during our tenancy made our stay as comfortable as possible. We'll definitely look at working with Maskells again should we come back to the area.
Agent replied · 15 June 2024
Dear Mike, Thank you for your kind note. We enjoyed helping you during your tenancy with us, and do let us know if you do decide to move back to RBK&C in the future! Thank you, The Maskells Team.
5/5
GooglePoppy was very helpful and patient showing me the flats, she was explaining everything with patience and smile. Unfortunately, we didn't find the property that I needed. But it was a pleasure working with her. I definitely Highly Recommend! Thank you a lot, Poppy Thompson;))
Agent replied · 15 June 2024
Dear Ala, It was a pleasure to meet you and help with your search to find the right property, (many meetings) albeit I didn’t get you the final option but helped you narrow down your search. We really hope you are happy in your new home and do feel free to call anytime you need our help in the future., Poppy (with a smile always)
5/5
GoogleI've been a tenant with Maskells for over 3 years, and they've been brilliant. A very friendly team and staff, and our contact Vashti always responded quickly, often going beyond the call of duty to sort out any issues. I've used a number of estate agencies in London in the past, and they don't come close to Maskells - I'm very sad to be losing them as an agency.
Agent replied · 15 June 2024
Dear Farhan, Thank you very much for your review. We have enjoyed helping you these last 3.5 years, and we are sad that you have had to leave. We will keep you posted on properties in the area you love, and hopefully can work with you again in the future. Do keep in touch. Kind regards, Vashti and the Maskells Team.
5/5
GoogleGreat service, highly recommend for landlords and tenants. Just found a flat for my daughter and friend, both students, to rent with Maskells. Clem has provided a very helpful and professional service with good clear communications. Poppy also did an excellent viewing. They have some great properties that they manage. Highly recommend
Agent replied · 15 June 2024
Dear Andrew. Thank you for your kind note. It has been a pleasure to help your daughter find a property to rent. As always we are on hand should have any further questions. - Clem
5/5
GoogleMaskells have been nothing but fantastic in helping me find a flat and equally kind throughout my tenancy. Nevertheless being a small agency, they take specific focus on looking after their tenants and clients extremely well. I am very happy with how promptly things are done and when doing viewings, they would always call to inform me even though I allowed access at any time. I’d like to thank Clem and Alex specifically for all your help and amazing customer service that you’ve always provided! Maskells - a small but fabulous estate agents!
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Sir, it was a pleasure to help you and thank you for your kind review. Maskells Estate Agents
5/5
GoogleRating only, no written review.
5/5
GoogleI recently rented a flat from the lovely team at Maskells. They are a kind, helpful and attentive team who go out of their way to make the transition into a new home a breeze. Particular thanks to Clem, Peter and Vashti who have been so generous with their time and advice while we settled in.
Agent replied · 15 June 2024
Dear Laura, Thank you for your very kind note. The Team thoroughly enjoyed helping you and we are all delighted that you have settled in to your new home. Peter, Vashti and Clem are always available should you or any friends need further help. Thanks again, The Maskells Team.
5/5
GoogleMy experience with Maskells was very positive and I have been dealing with Vashti and her team. Maskells have been taking very good care of us as tenants for over three years. They have been extremely professional and responsive to any issues. I would certainly recommend their services!
Agent replied · 15 June 2024
Dear Thomas, thank you for your very kind review. It was lovely to have you as our tenants for over three years! If we can ever help again in the future, don’t hesitate to get in touch. All the best. - Vashti
5/5
GoogleMaskells have been taking very good care of me for over two years now. They have been extremely responsive to any maintenance issues with the flat, always resolving within 24 hours of the issue being reported. They also made sure that the flat was furnished with everything I needed upon moving in, which was a huge relief having relocated from the States. Highly recommend their services!
4/5
GoogleRating only, no written review.
5/5
GoogleHave used with this agency for the last 15 years. Impartial, professional and independent advice with great personal service.
Agent replied · 15 June 2024
It has been our pleasure
5/5
GoogleI am an experienced landlord and I have let my flat out with several agents in the area. Maskells are amongst the very best! Their personal service and attention to detail is unrivalled.
Agent replied · 15 June 2024
Thank you for your wonderful feedback about our lettings services. It's been a pleasure doing business with you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Maskells Estate Agents Ltd
Which Maskells Estate Agents Ltd office has the most reviews?
London (71 Walton Street) has the most, with 176 reviews rated 4.8 out of 5, followed by London (105 Kensington Church Street) with 79.
Where are the Maskells Estate Agents Ltd offices?
The two Maskells Estate Agents Ltd offices, by town:
- London (105 Kensington Church Street): 105 Kensington Church Street, London, W8 7LN
- London (71 Walton Street): 71 Walton Street, London, SW3 2HT
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