Maskells Estate Agents Ltd estate agents in London

★★★★★ 5/5

Google

Maskells is the best letting agency I have worked with. Agent Megan demonstrated friendliness and professionalism throughout my experience. She helped me secure the property I desired, and kept maintaining consistent communication with me throughout the entire process. Additionally, after I moved into my new flat, Megan followed up to ensure everything was good. Thank you!

Guzel · 11 August 2024 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

I would like to leave a thank you to Alex Coutts of Maskells for all his professionalism and kind support in trying to help my son find an suitable rental (with the dificulties of overseas contact)

Luis · 26 July 2024 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

Megan was helpful and polite, making the process less stressful. Moreover, she demonstrated patience in clarifying various questions.

James · 26 July 2024 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

A great service. We could not be more pleased to have let through Maskells. Tabitha and her team at Maskells have given us a very personal service - it’s been so nice to have a small number of people dealing with everything. Thanks for all you’ve done - and rest assured we’ll be recommending Maskells.

Daisy · 26 July 2024 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

Had a wonderful experience first finding and then renting a flat with Maskells - so happy with the apartment, and have received superb follow-up from my top realtor Megan throughout the entire process. Especially as a non-native to the UK, the extra support was crucial! Can also recommend the documentation & systems used, i.e. was effortless to order new utilities, ensure council reporting etc. Can't recommend their flexibility, professionality and personalized accommodation more highly!

Eloise · 26 July 2024 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

Very professional, efficient, and friendly agents at Maskells. I worked with Megan who was really quick and responsive. Megan helped me gather all the required documents and kept me informed every step of the way. Thank you!

Mayssa · 16 May 2024 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

I recently rented a flat through Maskells and I’m thoroughly impressed with their service. From start to finish, the process was smooth, transparent, and incredibly professional. A special thank you to Megan, who was exceptionally helpful and always available to answer any questions I had. Her expertise and friendly approach made all the difference!

Omer · 16 May 2024 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 1/5

Google

One of the worst estate agents that we have came across. Our offer was accepted and paid the reservation fee with an agreed moving-in date and passing all checks. However, nearly a week after the reservation fee was paid and two days before the agreed moving-in date, we got informed that the flat would now be rented by someone else and told us to look for other properties. I have updated it from two to one star, as Maskell's reply here differed from the explanations we received and did not represent the actual events. We never knew that another party was involved and were never informed that we could offer more to compete with others. Maskells informed us that they were not obligated to tell us anything as they acted in the landlords' best interest as they saw fit. We have since followed Maskells' company policy regarding the complaint, and the response we received is different from the reply here. In addition, they used the contract detail we provided for the complaint to threaten us with removing the review or facing legal action instead of solving the complaint.

Y · 16 April 2024 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 1/5

Google

One of the worst estate agents that we have came across. Our offer was accepted and paid the reservation fee with an agreed moving-in date and passing all checks. However, nearly a week after the reservation fee was paid and two days before the agreed moving-in date, we got informed that the flat would now be rented by someone else and told us to look for other properties. I have updated it from two to one star, as Maskell's reply here differed from the explanations we received and did not represent the actual events. We never knew that another party was involved and were never informed that we could offer more to compete with others. Maskells informed us that they were not obligated to tell us anything as they acted in the landlords' best interest as they saw fit. We have since followed Maskells' company policy regarding the complaint, and the response we received is different from the reply here. In addition, they used the contract detail we provided for the complaint to threaten us with removing the review or facing legal action instead of solving the complaint.

Beyond · 28 March 2024 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

Alex helped me to find my property. He was very efficient, pleasant and friendly. Would recommend anyone to contact him if you’re looking for a property.

Maryam · 16 February 2024 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

Great service, Megan was very responsive and patient to all our questions.We definitely recommend Maskells!

Nicolas · 18 December 2023 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

London has many agents to chose from, not all are equal. I had the pleasure of dealing with Alex and he’s one of the best out there. Hope we get to work with him again.

Simon · 18 December 2023 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

Fantastic service and quick responses to problems - by far the best estate agents I've ever dealt with!

Shahbaz · 18 November 2023 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

I was very impressed with Peter and his team. Very personal compared to other agencies. They really do look after tenant and landlord and encourage both to meet prior to signing anything. I’ve been renting for 30 years and this has been one of the best experiences. Highly recommended

Marcus · 19 October 2023 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

This sales and rental agency is a cut above the rest. The team are prepared to go the extra mile which is so refreshing to see such dedication. I would certainly recommend them, and do, to anyone whether friends or business contacts. I am a repeat client and intend to stick with them.

Nicola · 12 October 2023 · Maskells Estate Agents Ltd London (105 Kensington Church Street)

★★★★★ 5/5

Google

The team at Maskells gave us the most exceptional service - we found them courteous, professional and very responsive. We wouldn’t hesitate to recommend them and also to use them again in the future. Thanks to all involved!

Lucy · 12 October 2023 · Maskells Estate Agents Ltd London (105 Kensington Church Street)

★★★★★ 5/5

Google

Maskells team are very reliable and professional. Tabhita at rental department is a pleasure to work with, highly efficient, always responding and a true joy to deal with. I can highly recommend her service.

SB · 12 October 2023 · Maskells Estate Agents Ltd London (105 Kensington Church Street)

★★★★★ 5/5

Google

Gareth was a pleasure to deal with and extremely patient during what was not a straightforward transaction. I would definitely work with Maskells and in particular Gareth again.

Ori · 12 October 2023 · Maskells Estate Agents Ltd London (105 Kensington Church Street)

★★★★★ 5/5

Google

Tabitha was incredible! Extremely knowledgeable about the area and market, helpful in answering any questions (day and night) and proactive in liaising with third parties in completely the sale. She was great with communication, constantly keeping us updated and took away any stress in what can be an overwhelming situation. Couldn’t recommend enough!

Sophie · 12 October 2023 · Maskells Estate Agents Ltd London (105 Kensington Church Street)

★★★★★ 5/5

Google

I highly recommend Maskells and Jamie and the team could not have been more helpful with the sale. Always kept in touch and held our hands beautifully!

Deena · 21 July 2023 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

Maskells were great from the get go, very helpful arranging viewing times around our schedule, and always responding promptly - thank you!

Harry · 16 June 2023 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

If you wish to Let your Property - Alex Coutts Maskells your man. Efficient with my Flat Let in 24 hours . Alex goes the extra mile for not only The Landlord but the Tenant too.

Emma · 16 June 2023 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

Jamie and the team at Maskells did an excellent job with the sale of our flat. It all had to be done remotely and they could not have made it any easier.

Inigo · 16 June 2023 · Maskells Estate Agents Ltd London (71 Walton Street)

★★★★★ 5/5

Google

I have worked with Jamie, Peter and the team at Maskells for many years, they are incredibly professional, knowledgeable, helpful, polite, proactive and friendly - everything you should expect from leading London agents. I have no hesitation in recommending them.

Tom · 16 June 2023 · Maskells Estate Agents Ltd London (71 Walton Street)