5/5
GoogleMaskells have been amazing, Megan was extremely helpful throughout the process - would highly recommend to anyone moving in central London!
Agent replied · 12 October 2026
Thanks Bertrand! Best, Megan and the Maskells team
Trusted Agent profile
Maskells Estate Agents Ltd estate agents in London
★★★★★
236 reviews across 2 offices and 3 platforms
Maskells Estate Agents Ltd has two offices, all in London. Together they have 236 reviews on three platforms, rated 4.9 out of 5 overall.
213
Reviews on Google
All 2 offices
6
Reviews on Facebook
All 2 offices
17
Reviews on Trustpilot
Business-wide
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Our offices
Maskells Estate Agents Ltd's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 213 reviews on Google only. Show every review
Google5/5
GoogleTabitha was a dream from start to finish! She made the whole process seamless and stress free, and was brilliant at communicating throughout.
Agent replied · 12 October 2026
Thank you so much for your lovely feedback, Sophie! We’re delighted to hear that Tabitha made the process seamless and stress-free for you. We’ll be sure to pass on your kind words to her. Best, the Maskells team
5/5
GoogleMaskells and particularly with our latest rental, Megan, has been superb, hugely outperforming a pretty tough market. She was an absolute delight to work with and found some lovely tenants for us. Maskells continue to be the winning formula if you are looking to find good, reliable tenants at strong market rates. We cannot recommend them enough.
Agent replied · 16 April 2026
Thank you very much for your kind review, Rupert. We’re delighted to hear that Megan did such a great job for you and that you were pleased with the outcome, particularly in a challenging market. We’ll be sure to pass on your feedback to her. Thank you again for your recommendation and for choosing Maskells, we look forward to working with you again in the future. Best, the Maskells team
5/5
GoogleWe have just let a property through Maskells and as always found their teams to be thoroughly professional and helpful with the attitude to go above and beyond whenever necessary. I highly recommend both their lettings and sales teams
Agent replied · 13 January 2026
Thank you very much for your kind words, Camilla. We truly value your continued trust and are delighted to hear our teams have once again delivered a positive experience. We greatly appreciate your recommendation. Best, the Maskells team
5/5
GoogleWe are tenants in a terraced house in Chelsea through Maskells, and we are so very pleased with the service level and care taken during our time here! Joseph is in charge of the operations team and he is really amazingly helpful and efficient! When we have issues or need fixes, even on weekends, he is super helpful and effective. The personalised service is top notch!
Agent replied · 13 January 2026
Thank you very much for your kind review, Richard. We’re delighted to hear you’ve had such a positive experience and that Joseph has been so helpful and efficient throughout your tenancy. Best, the Maskells team
5/5
GoogleI’ve sent over a few clients to Maskells Kensington who have dealt with them in a very professional and personal manner. Many have fed back how efficient the team is. I will continue to recommend Maskells going forward.
Agent replied · 12 October 2026
Thank you Jemima for your kind words! Best, Tabitha and the Maskells Team
5/5
GoogleExcellent service. Maskells go above and beyond all other Estate Agents in both Sales and Rentals. Highly recommend
Agent replied · 12 October 2026
Thank you Camilla! Best, the Maskells team
5/5
GoogleTabitha and her team have done the most marvellous job looking after a number of very happy clients. A super star team
Agent replied · 12 October 2026
Thank you Pat, we greatly appreciate your support - Tabitha and the Maskells team
5/5
GoogleGreat sevice, great team. Highly recommended
Agent replied · 13 January 2026
Thank you for your kind words Ghiath! Best, Vashti, Joseph, Hayley and the Maskells team
5/5
GoogleI’ve been a customer of Maskells on Walton Street for ten years or so. Both the lettings team and the sales team are fantastic, and I wouldn’t hesitate to recommend them. Their service is very personal and attentive. The lettings team is excellent at finding reliable tenants and managing the property. They take every possible care over it, are proactive, helpful, professional, knowledgeable, friendly and supportive. Likewise with the sales team who have an excellent market knowledge, are helpful and hardworking, honest and trustworthy. Throughout the sale process, they kept the whole thing moving along, tirelessly liaising between all the parties and their lawyers.
Agent replied · 13 January 2026
Thank you so much for your wonderful review and for working with us for so many years. Your kind words about our team’s professionalism, knowledge, and support mean a great deal, and we will be sure to share your feedback with everyone. We truly appreciate your continued trust and recommendation. All the best, Peter, Jamie, Olivia, Vashti and the Maskells team
5/5
GoogleWe have greatly appreciated Hayley and team’s support during our lease! They are quick to respond to any question or issue that comes up!
Agent replied · 13 January 2026
Thank you Cristy, much appreciated! Best, Hayley and the Property Management team at Maskells
5/5
GoogleI’ve had a great experience working with Megan so far. She is professional, responsive, and genuinely attentive throughout the process. Communication has been clear and efficient, and she has taken the time to understand my needs while offering thoughtful guidance. A pleasure to deal with and a real credit to Maskells. Highly recommended.
Agent replied · 13 January 2026
Thank you for your kind words Adam. Best, Megan and the Maskells team
1/5
GoogleIncompetent and frustrating from start to finish. Routine maintenance issues were mishandled and allowed to drag on for months. Problems had to be chased repeatedly and only seemed to get attention once escalation was threatened. Basic follow-through was lacking. The deposit process was frankly amateurish. We were sent an inflated list of claims that included items clearly documented as pre-existing in the original inventory, which suggests the claims were never properly checked in the first place. Even after this was pointed out, staff appeared confused about basic deposit rules, including wrongly stating that landlord “authority” was needed to return undisputed funds. This caused unnecessary delays and stress and shows a worrying lack of knowledge for a professional lettings agent. Overall, the experience raised serious questions about staff competence and internal processes. Expect delays, errors, and to have to fight for fair treatment. I would strongly advise tenants to look elsewhere.
Agent replied · 16 April 2026
We do not agree that this review reflects the facts. To be clear, it is important to focus on the specific, documented facts, rather than broad characterisations. On maintenance: Let’s focus on the specific facts. Each reported issue was logged and acted upon promptly. Contractors were instructed on the same day issues were reported, with multiple attendances and interim repairs carried out. Where an appliance was ultimately deemed beyond economical repair, replacement proceeded as soon as landlord approval was received, a standard and unavoidable step in any managed tenancy. At no point were issues ignored or left unattended. On the deposit: Again, let’s focus on the specific facts and not unfounded allegations. The proposed deposit claim was prepared solely by reference to independent third-party check-in and check-out inventories, not unverified assertions. As is entirely normal within the deposit resolution process, the claim was refined through engagement between the parties, resulting in agreement without the need for adjudication. A reduction following discussion does not evidence incompetence; it reflects the process working as intended. On undisputed funds: Let’s focus on the facts here as well. Undisputed deposit funds were released promptly and well within the statutory timeframes prescribed by the tenancy deposit scheme, including same-day release at the outset of the process. The suggestion that funds were improperly withheld is wholly and factually incorrect. A minor wording issue in correspondence was acknowledged during a formal review, but it caused no delay, no loss, and no detriment. This matter was fully investigated under our formal complaints procedure at Managing Director level. On review of all records, correspondence, inventories, and timelines, no substantive service failure was identified. We take feedback seriously and welcome fair comment. However, we also believe that public reviews should be grounded in fact. In this case, the documented record does not support the assertions made above.
5/5
GoogleFriendly and professional property management team. Excellent!
Agent replied · 13 January 2026
Thank you Margaret for your kind words. Best, Hayley and the Maskells team
5/5
GoogleOne of the best agencies I've dealt with. Lovely staff, managing some really great properties
Agent replied · 13 January 2026
Thank you Adam, do let us know if we can help you in the future. All the best, Vashti and the Maskells team
5/5
GoogleIt’s been such a pleasant experience working with Maskells. I used them to purchase my flat and am now continuing to work with them, including lovely Hayley in the property management team. Thank you!
Agent replied · 13 January 2026
Thank you very much for your kind review Georgina. We’re delighted to hear that you’ve had such a positive experience with Maskells, both during your purchase and as you continue working with us. Hayley and the property management team will be especially pleased to receive your lovely feedback. We really appreciate you taking the time to share your experience and look forward to continuing to support you. Best, all of us at Maskells
5/5
GoogleHave found it a pleasure to deal with this office, they are very organised and I would wholeheartedly recommend Maskells as s firm. Ed
Agent replied · 16 April 2026
Thank you very much for your kind words, Ed. We’re delighted to hear you’ve found it a pleasure dealing with our office. Thank you for your recommendation, it’s greatly appreciated. Best, the Maskells team
5/5
GoogleI had an amazing experience with Megan Green at Maskells when looking for a property. She was great at keeping me updated and provided an amazing service. Would highly recommend!
Agent replied · 16 April 2026
Thank you so much for your kind review! We’re thrilled to hear that Megan provided such a great experience and kept you well informed throughout your property search. We really appreciate your recommendation! Best, the Maskells team
5/5
GoogleMegan was an absolute pleasure to work with. She’s professional, knowledgeable, and incredibly responsive throughout the entire process. Her attention to detail and genuine commitment made everything smooth and stress-free. I wouldn’t hesitate to recommend Megan to anyone looking for a reliable and dedicated real estate agent.
Agent replied · 16 April 2026
Dear Ailsa, thank you for your kind review! Best, Megan and the Maskells team
4/5
GoogleI'm graphic design/problem solving
5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Thank you Edward, do let us know if we can help you in the future. Best, Hayley and the Maskells Team.
5/5
GoogleI wanted to take a moment to appreciate and thank the fabulous team at Maskells one of the best I have been associated for last few years.I am absolutely grateful for the outstanding services provided by Maskells . The team has always provided consistent support, seamless coordination, and lighting -fast responses to every situations which makes a real difference. Thanks to your dedication, the relationship maintained has been always of high professional standards , trustworthy and genuinely pleasant . Keep up the fantastic work! Merry Christmas to Maskells Fantastic team !
Agent replied · 12 October 2026
Dear Ranjula, thank you very much for your lovely review, and for taking the time to share such thoughtful feedback. We’re truly grateful for your continued trust over the past few years, and it means a great deal to our entire team to know that our support and service have made a positive difference. Wishing you a wonderful festive season, and a very Merry Christmas from all of us at Maskells!
5/5
GooglePeter and the Maskells team have been an absolute pleasure to work with. Professional, communicative and they really look after their people. Highly recommend them as a fantastic agency in Chelsea and look forward to continuing our work together.
Agent replied · 12 October 2026
Dear Sophie, thank you for your kind words! Best, Peter and the Maskells team.
5/5
GoogleWe’ve used Maskells the last 18 months and have had a great experience. Hayley has always attended to any issues that may arise and they’re promptly solved!
Agent replied · 12 October 2026
Dear Saif, Thank you for your wonderful review! We’re delighted to hear you’ve had such a positive experience over the past 18 months. Hayley will be thrilled to know her support has made a difference. We appreciate your trust in Maskells and are always here if you need anything. Best, the Maskells team
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Questions about Maskells Estate Agents Ltd
Which Maskells Estate Agents Ltd office has the most reviews?
London (71 Walton Street) has the most, with 176 reviews rated 4.8 out of 5, followed by London (105 Kensington Church Street) with 79.
Where are the Maskells Estate Agents Ltd offices?
The two Maskells Estate Agents Ltd offices, by town:
- London (105 Kensington Church Street): 105 Kensington Church Street, London, W8 7LN
- London (71 Walton Street): 71 Walton Street, London, SW3 2HT
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