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5/5
GoogleOur absolute thanks to Sean, who was absolutely superb, admittedly we were late to the viewing as we got stuck in traffic, we called and Sean happily turned back for us despite us missing his call. Sean arrived with a warm smile and greeted us with complete professionalism.
Throughout the viewing Sean answered all our questions and was very well versed with the area. Both Terry and I was so impressed, thank you for being an absolute sport Sean. Best Service ever!
Loona Β· 13 October 2026 Β· Marks & Mann Ltd Stowmarket
Agent replied Β· 14 October 2026
Thank you for your very kind words! It was a pleasure to meet with yourself and Terry!
My team and I are highly motivated and excited to help find you your ideal home!
We look forward to catching up with you again soon!
Sean
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5/5
GoogleWould highly recommend Marks and Mann Martlesham. We sold our house with them early summer this year and the sale was a really smooth process. Tracy done some really amazing viewings on our property and managed to get us an offer after the first viewing. Shane took really good quality photos of our property and got us online asap as we were in a hurry to sell to secure another property. Emma maintained contact from start to finish, even during the really stressful times and issues. We are really grateful to the whole team. Thank you π
Katie Β· 3 October 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 10 October 2026
Hi Katie, I really appreciate you taking the time to leave us a 5 star review. I am delighted to hear that you have been happy with the service you received when selling and buying through us. Best wishes to you and your family. Shane and the team.
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5/5
GoogleShane & Emma were absolutely fantastic. Nothing was too much for them, and the communication was spot on. I would use Marks & Mann again in a Heartbeat if I decided to sell.
Super impressed canβt say anymore.
Carl Β· 10 September 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 10 October 2026
Hi Carl, I really appreciate you taking the time to leave us a 5 star review. I am delighted to hear that you have been happy with the service you received when selling through us. Best wishes, Shane and the team.
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5/5
GoogleWe have recently sold and purchased a house with Emma and Shane from Marks and Mann and we can't recommend their services enough! We were kept up to date as everything progressed and we are now in our lovely new home. Thank you once again.
Adam Β· 10 September 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 10 October 2026
Hi Adam, I really appreciate you taking the time to leave us a 5 star review. I am delighted to hear that you and Tammy have been happy with the service you received when selling and buying through us. We wish you all the best in your new home. Best wishes, Shane and the team.
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5/5
GoogleNot your usual estate agent in the best way. No cringe sales pitch and complete transparency. Great communication throughout. Just lovely, lovely people! Oh, and they sold our house in 7 days which always helps! Iβd use them over and over again. Just fantastic.
Jayne Β· 10 August 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 10 October 2026
Hi Jayne, I really appreciate you taking the time to leave us a 5 star review. I am delighted to hear that you was was happy with the service you received when selling through us. I hope you and Tom enjoy your new home. Best wishes, Shane and the team.
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5/5
GoogleExcellent service from day one to the finishing line! The team was professional, friendly, and kept me updated throughout the whole process. They made everything straightforward and stress-free, and nothing was ever too much trouble. I highly recommend them to anyone looking for a reliable and trustworthy estate agent. Thank you!
Lauren Β· 10 August 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 10 October 2026
Hi Lauren, I really appreciate you taking the time to leave us a 5 star review. I am delighted to hear that you happy with the service you received when buying through us. We wish you and Harry all the best in your new home. Best wishes, Shane and the team.
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5/5
GoogleThe service provided to us by Marks & Mann was exemplary. They certainly go the extra mile to satisfy their customers and I would highly recommend them.
Ian Β· 10 August 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 10 October 2026
Hi Ian, thank you for taking the time to leave us a 5 star review. All the best Shane and the team.
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5/5
GoogleAbsolutely brilliant, excellent service and amazing staff π β¦
Clare Β· 10 August 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 10 October 2026
Hi Clare, I really appreciate you taking the time to leave us a 5 star review. I am delighted to hear that you happy with the service you received when buying through us. We wish you and Oliver all the best in your new home. Best wishes, Shane and the team.
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5/5
GoogleExcellent service from Louise and the team at Marks & Mann. Communication was great throughout the purchase process, and I was kept informed every step of the way. They helped make what can be a stressful process much smoother. Highly recommended.
Ryan Β· 14 July 2026 Β· Marks & Mann Ltd Stowmarket
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5/5
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Excellent service from Sean Chadwick and the team at Marks & Mann Stowmarket. Professional, responsive and exceptionally polite throughout the purchase process, with clear communication at every stage. Thank you for making the transaction as smooth as possible.
CE Β· 14 July 2026 Β· Marks & Mann Ltd Stowmarket
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5/5
GoogleAs first time buyers, we werenβt sure what to expect from the process, but Marks and Mann made everything feel straightforward and stress free from start to finish.
Organising our viewing was easy, and throughout the entire sales process the team were helpful, efficient, and professional. When we requested additional viewings while waiting for the purchase to go through, they were more than happy to accommodate us, which really meant a lot during what can be quite an anxious waiting period!
Having the team act as a bridge between us and the sellers made such a difference. They communicated clearly, kept things moving, and walked us through each step so we always knew where we stood.
We are absolutely thrilled to have the keys to our first home, and Marks and Mann played a big part in making that happen. Thank you so much, we canβt recommend you enough!
Danielle Β· 14 July 2026 Β· Marks & Mann Ltd Stowmarket
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5/5
GoogleThank you Cadence for your help, support and professionalism
Joanne Β· 14 July 2026 Β· Marks & Mann Ltd Stowmarket
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5/5
GoogleArrived at property to find Cadence already there to offer a warm welcome.She took time to allow us a thorough look around and was very knowledgeable with answers to our questions during the viewing and made us at ease and relaxed with such a friendly manner.
Ian Β· 14 July 2026 Β· Marks & Mann Ltd Stowmarket
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5/5
GoogleEmma was amazing I can't praise her enough,she went above and beyond to help me every step of the way, nothing was too much trouble. Everything was explained to me, when I had a question she would always give me an answer in detail and put my mind at rest. She is excellent at her job. Even when I sent her a text late in the evening Emma would always reply. I hope marks and Mann appreciate her she is great at her job.
Linda Β· 10 May 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 10 October 2026
Hi Linda, I really appreciate you taking the time to leave us a 5 star review. I am delighted to hear that you happy with the service you received from Emma when buying through us. Best wishes, Shane and the team.
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5/5
GoogleGreat communication throughout the entire housebuying process.
Luke Β· 16 April 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 17 April 2026
Hi Luke, I really appreciate you taking the time to leave us a 5 star review. I am delighted to hear that you happy with the service you received when buying through us. Best wishes, Shane and the team.
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5/5
GoogleI donβt normally write reviews, but after the fantastic service I received from Marks and Mann, I felt it was only fair to share my experience.
I initially put my flat on the market with another agent in November, but they generated very few viewings and the service I received was extremely poor. It left me feeling deflated and doubtful about my chances of selling in the current market.
As a last attempt using a more traditional route, I contacted Marks and Mann, and Iβm so glad I did. I was pleasantly surprised to learn they donβt tie you into a fixed-term contract, and their fees were very reasonable.
From the outset, they were incredibly organised. They arranged for professional photos and had my property live on the market the very next day after my contract ended with the previous agent, even though this fell on a Sunday when their office was closed. This meant there was no gap in visibility, and my property remained continuously available to buyers. The quality of the photos and listing was excellent, arguably even better than the previous agent, who was charging more.
Within just one week of listing, they had secured two viewings, both arranged promptly for the following day. Tracy arrived early, giving us time to discuss the key details of the property before the viewers arrived. This level of preparation and professionalism was a stark contrast to my previous experience, where agents often arrived late, or unfamiliar with the property entirely.
I felt completely comfortable trusting Tracy to conduct the viewings independently. Afterward, she called to let me know the viewings had finished and that I could return home. When I did, she informed me that an offer had been made, above the asking price.
Throughout the sales process, Emma was equally impressive. She was always professional, responsive, and proactive in progressing the sale and keeping everything on track.
I exchanged contracts last week, with completion due this week, an exceptional turnaround of around three months, especially for a leasehold property.
I can honestly say that Marks and Mann have restored my faith in estate agents. They made what could have been a stressful and challenging experience feel smooth and manageable. If I ever sell a property again, they will be my first, and only, choice.
Thank you to the whole team.
Justin Β· 13 April 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 17 April 2026
Hi Justin, I really appreciate you taking the time to leave us such an amazing 5 star review. I am delighted to hear that you happy with the service you received when selling through us. Best wishes, Shane and the team.
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5/5
GoogleCanβt thanks Marks and Mann, and especially Emma Ruddell, enough for their help and support selling my home. Itβs been a long and stressful process, but Emma has been helpful, reassuring, and proactive throughout. Highly recommend - thank you, all!
Sally Β· 27 March 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 17 April 2026
Hi Sally, I really appreciate you taking the time to leave us a 5 star review. I am delighted to hear that you was happy with the service you received when selling through us. Best wishes, Shane and the team.
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5/5
GoogleRating only, no written review.
J Β· 27 March 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 17 April 2026
Thank you for the 5 star review James. All the best Shane & the team.
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5/5
GoogleThese guys were involved with the sale and purchase of our house.
Very easy to work with, would recommend.
Judy Β· 17 March 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 17 April 2026
Hi Judy, I really appreciate you taking the time to leave us a 5 star review. I am delighted to hear that you was was happy with the service you received when buying and selling through us. I hope you and your family enjoy your new home. Best wishes, Shane and the team.
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5/5
GoogleI would like to sincerely thank Marks and Mann for their end-to-end support throughout my sale transaction. The team was highly communicative, approachable, and consistently available whenever I needed assistance.
I particularly appreciated their guidance and reassurance during uncertain situations, which made the entire process much less stressful. Emma, Shane, and Tracey were all extremely supportive and worked diligently to ensure the sale of my property progressed smoothly and transparently.
I would highly recommend Marks and Mann to anyone looking for a professional and reliable estate agent. Thank you once again for your excellent service.
Kavitha Β· 17 March 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 17 April 2026
Hi Kavitha, I really appreciate you taking the time to leave us a 5 star review. I am delighted to hear that you was was happy with the service you received when selling through us. I hope you and your family enjoy your new home. Best wishes, Shane and the team.
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5/5
GoogleAll the team at Marks and Mann were superb in both their professional approach to us as purchasers of one of their properties, and also in their very friendly and helpful advice. Nothing was too much trouble. They even visited us on the day we moved into our new home.
Highly recommended.
Barry Β· 14 March 2026 Β· Marks & Mann Ltd Stowmarket
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5/5
GoogleAn absolutely brilliant service from start to finish . So tentative to every little detail. Every member of staff were extremely polite , positive & so helpful. The communication was second to none & Definitely the sort of company and people you'd want to show people your home & biggest asset. Can throughly & will recommend .
Thank you to Shane, Tracey & all at Marks Mann for everything, we really appreciate it.
Darren Β· 17 February 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 17 April 2026
Hi Darren, I really appreciate you taking the time to leave us a 5 star review. I am delighted to hear that you and Renee have been happy with the service you received when selling through us. Best wishes, Shane and the team.
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5/5
GoogleCanβt recommend Emma R at M&M enough.
Thank you for all the support with the house sale.
G Β· 17 February 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 17 April 2026
Hi Glenn, I really appreciate you taking the time to leave us a 5 star review. I am delighted to hear that you have been happy with the service you received when selling through us. Best wishes, Shane and the team.
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5/5
GoogleSelling a house can be a very stressful time in one's life. You have to make many difficult decisions. The first one is which Estate Agent to use. I chose Marks and Mann, and I am really glad that I did. From the beginning I felt a weight was lifted from my shoulders. Everyone who contacted me was extremely friendly and reassuring. They kept me informed every step of the way and never left me wondering what was happening. I would particularly like to mention Emma Ruddell who was professional but also kind and supportive. Thank you.
Gerry F
Karen Β· 17 February 2026 Β· Marks & Mann Ltd Martlesham Heath
Agent replied Β· 17 April 2026
Hi Karen, I really appreciate you taking the time to leave us a 5 star review. I am delighted to hear that your mum was happy with the service she received when selling through us. Best wishes, Shane and the team.
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