Trusted Agent profile
★★★★★
292 reviews across 3 offices and 3 platforms
Manners & Harrison has three offices, in Hartlepool and Stockton-on-Tees (two offices). Together they have 292 reviews on three platforms, rated 4.4 out of 5 overall.
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Manners & Harrison's three offices, most reviewed first. Each has its own page.
Showing 262 reviews on Google only. Show every review
5/5
GoogleSince giving them our property in Hartlepool to manage we have been delighted by their very professional service. Always helpful on the phone and answer our emails quickly and efficiently. Nelson and the letting team are excellent and we would strongly recommend their services to anyone.
5/5
GoogleThis year we have been able to purchase our first home... all thanks to Jamie Wilson who works within Manners and Harrison as a mortgage broker. He has been absolutely amazing from start to finish: answering my millions of questions, liasing with my solicitors when I needed some help, advising me on not only mortgage but insurances as well. I couldn't ask for a better person to have helped us through this proces!!! Thank you very very much!!!
5/5
GoogleHad a great experience with Manners and Harrison, even though everything didn't go as planned in the end (nothing to do with Manners and Harrison), the whole process from start to finish was lovely. All the staff are great, especially Brooke who we worked with the most was professional and friendly.
5/5
GoogleIve had a fantastic experience with manners and harrison, after months of looking for a flat this company have been so helpful, Chantelle and kristi have been fantastic through the whole process. I'm so thankful for all their help.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service, extremely knowledgeable. Daniel Waddingham obtained us an outstanding mortgage deal with great life insurance. Always at the end of an email or phone call for any questions. I would definitely recommend.
5/5
GoogleVery impressed with the level of communication and support from the team at Manners and Harrison - specifically from my mortgage advisor Dan. He's kept me informed, provided detailed explanations and has been happy to help throughout the entire process.
5/5
GoogleAm very impressed the Manners and Harrison Hartlepool and Nelson who arranged for my property to be rented out in such an efficient and professional manner. Everything has run smoothly through the tenancy and the communication and on going management has been great. Much appreciated.
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
1/5
GoogleAbsolutely terrible service. They work with unscrupulous landlords and dont even care about their customers. After signing documents and giving deposits to stop me from pulling out of my rental agreement, Manners and Harrison informed me via a very brief email that THE DAY BEFORE I was due to move into my new home, the landlord was pulling out. As 'compensation' they gave me first refusal on an unsuitable house that happened to be on their books and the girl who showed me round this property seemed to have no clue that I might be upset about effectively just being made homeless and couldn't answer any of my questions about this new house and the landlord. I emailed Manners and Harrison stating how upset I was by this and the fact that this had effectively made me homeless and implored them not to work with such unscrupulous landlords again. I also expressed my unhappiness about the way I had been informed about my sudden homelessness via a brief email, no phone call , no speaking to the manager and barely an apology. But I received no response from them. They do not care. I also have yet to receive my deposit back after 2 months !! Do not use this estate agents!
5/5
GoogleMe and my partner went through Manners and Harrison to rent our first home, with the help of Kristi Cartwright it made the experience great, It couldn’t have went any better. Kristi was really helpful and always available if we needed anything!
5/5
GoogleThis is my first experience of using a company for mortgage advice and i dont know why I have not done this sooner. I spoke with Dan Waddingham throughout the process. I found Dan very knowledgeable, extremely helpful and was able to answer any questions I had, breaking it all down so it was easily understandable. He also responded quickly to any calls or messages, and the whole process so far has been seamless. Dan found me a mortgage with terms that I am happy with. I would definately recommend Dan to anyone who needs any remortgage/mortgage advice as he really goes out of his way to help and nothing is a bother. Dan worked around my work schedule which always is a huge help.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI purchased a property with M. &. H. and Ella dealt with my offer through to completion. A very Professional lady nothing was a problem, any questions I had where answered ASAP. Very pleasant good telephone and customer service manner. A stress free experience and very happy with the service.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOn purchasing our new Home we firstly went to get mortgage advice from Dan Waddingham. We found Dan highly knowledgeable, extremely helpful and who answered any questions we had. He also responded quickly to any calls or messages. Dan found us a mortgage with a fantastic rate that we are very happy with. We would definately recommend Dan to anyone who needs any mortgage advice as he really goes out of his way to help and nothing is a trouble.
5/5
GoogleI had an outstanding experience with Manners and Harrison when renting a home in Billingham. Their prompt responses and exceptional service made the process seamless. The fact that they are open on Saturdays and are open till 5:30 on weekdays helped me manage both work and viewings . Kristi and Chantelle made sure the process was smooth and were always available for any help/support. I highly recommend Manners and Harrison for their reliability and trustworthy service.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleManners and Harrison hartlepool have helped us secure our new let. As new renters through an estate agent we were unsure of the process but Kristi Cartwright from the lettings team explained everything perfectly! She has kept us in the loop every step of the way. We were told of extra products like tenants insurance, and these were offered but not pushed on us so we felt no pressure. A very good experience from start to finish, all the girls we dealt with along the way were great, but especially Kristi :) we are excited for moving day now!
5/5
GoogleThroughout the whole process of letting our property, Manners and Harrison were always very welcoming and helpful. They were always happy to help with any queries we had and made the full process very easy. We would definitely recommend Manners and Harrison to anyone looking at properties!
Thank you Angel for your kind 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleI am very impressed with their service. Initially I had hired a different agency to rent out my property. But didn’t hear back from them for 2 weeks. Then Nelson from Manners and Harrison called me and told me he can get the property on rent within 2-3 days. He’s assurance convinced me to give them my property for rent and within 2 days my property was rented out. The referencing and everything was done so smoothly by them. I am really really pleased with them. 100% would recommend them. Even my next property when I buy this year I will ensure I rent it out via them. Nelson is a top Lettings agent.
5/5
GoogleI came to UK with my wife and we were looking for 2 bedroom house. We contacted Kristi Cartwright (from Manners and Harrison Estate Agents Hartlepool) and they helped us find a nice place. The team is so kind and professional. I wish i can leave more than 5 stars! When i am ready to buy a house, I will surely be working with them. They are simply the best at what they do!
5/5
GoogleHaving decided to sell my house i tried several estate agents who all came and gave me a price and tried to sell me on their potential to market my house. Kelly from M&H was by far the best one, she was friendly and personable and really gave me confidence that M&H were the best place to come. I got the feeling that M&H would have that bit of extra bite to get something across the line. Once signed up i was assigned Brooke as my negotiator. Brooke was fantastic and answered all my queries and helped try and smooth the process for myself. I put my house on the market on a Thursday, by friday i had two viewings on my property and then an offer by Tuesday. Brooke calmly and professionally negotiated on my behalf getting me what i was aiming for on my property. overall a very painless experience and i would highly recommend should you need to sell your property. Thanks again to Kelly and Brooke for selling my house in under a week!! much appreciated.
5/5
GoogleVery nice and friendly staff. I have been in contact with Dan over the past few weeks and he is a very professional and hard working agent, nothing is too much for him.
5/5
GoogleJust wanted to say thank you to Kristi!!! We've had a hard time finding a decent place for me, my partner and our baby. We've finally found a decent place and Kristi has been fantastic when keeping us updated with our application and taking us through all the steps of going over to private lettings. Thanks again, Jasmin Hobden & Thomas Darby & Baby Alex
1/5
GoogleWasted our time showing us two properties when they knew we had cats and another branch then tells us they refuse to recommend renting to anyone with pets.
1/5
GoogleSteer well clear... Advertise properties as available for let, take holding deposits and complete the application despite being in knowledge that the landlord doesn't actually own the property! Surely that's not legal?
3/5
GoogleHave seen there mortgage broker and registered for any properties under £90,000 min 3 beds, still waiting for any response, looking forward to hearing from you
1/5
GoogleI had terrible experience in dealing with this agent while buying a property. Staff has little regard for customers, are rude and don’t listen. They had no negotiating skills and I almost lost the property . Sad state of affairs.
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Hartlepool has the most, with 291 reviews rated 4.4 out of 5, followed by Billingham with 22.
The three Manners & Harrison offices, by town:
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