Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotKirkleatham green
We moved onto Kirkleatham Green in November our experience has been great don't get me wrong we had a good list of snags to get completed but most are complete now and that's because of the great staff that work for Linden homes to mention a few,Ben and Jack from sales are very professional and nothing is to much trouble they go above and beyond to sort any issues out for you also Karl and Kevin site managers are very customer focused and you can call on them at anytime and they will sort any issues out for you.The people I have mentioned have become like our second family and I feel like we have known each other for years please carry on doing what use are doing and hopefully everyone who moves on this site will have a great experience like we did.
Michael · 15 January 2023 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotUncontrollable leak in our new build
After logging a leak coming through our bay window in our new build on 2nd November, we’re still waiting for a repair.No contractor has been sent out to attend the leak and we now have water pooling in through our ceiling, pulling off the plaster and damaging our floor. What can I say - their team are helpful when they’re on site and want you to rate them highly in their customer satisfaction surveys. But when there’s a real issue, their customer service team aren’t exactly responsive. I sat on hold for over an hour to the out of hours emergency line and no answer.
S · 14 January 2023 · Linden Homes South East Sayers Common
★★★★★ 4/5
TrustpilotWillow Woods, Ely
Just moved into the new Willow Woods development in Ely. Very happy with our home. Damien & the sales team have been great and the Site Manager Mike is super helpful, considerate and professional. Couple of small snags but nothing major and house looks great. Knocked off a star for how Head Office handled an issue with our part exchange. I thought that was cheap of them and we nearly pulled out but glad we didn’t as love the house and the area. Fingers crossed the love continues, will update if it doesn’t but for now, we would definitely recommend.
Nones · 6 January 2023 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotI moved in my first home at the end of September
I moved in my first home at the end of September and even since there has been nothing but problems. The first day I moved in, my fob to get into the communal entrance was broken so I had to ask a neighbour to let me in which is very frustrating. When I walked into my home there was a massive hole in the wall and dirt all over the floor which the builders left, Linden Homes acted confused and said they ‘didn’t know it was there’ I then had to wait over a week for this to be rectified. The lock on my front room window was broken so I wasn’t able to open it let alone close it, in the freezing cold months it was causing my property to be extremely cold throughout. The estate agent asked a builder to come and fix this, they never showed up the first time, when they eventually did it was even managed to be fixed - the window is still broken 4 months later. The lift was out of service for around 3 weeks after I moved in, surely this is what I am paying my service charge for? Linden homes never informed me on the bin shed code, so I have had to ask around and eventually find out from an on site builder what the code is, this is basic information which I should have found out on the day I moved in. I was given the incorrect water supplier so I have been awaiting a letter from them which obviously never arrived as it was the incorrect company. The entire process has been a nightmare, the communication and professionalism is awful. I would not recommend at all!
Ella · 6 January 2023 · Linden Homes South East Sayers Common
★★★★★ 5/5
TrustpilotManor View East Grinstead 4-bed
Manor View East Grinstead 4-bedOverall we are very happy with the new home.The quality of the build is very good. We had it inspected by a 3rd party and though there are some minor snags, there are no major issues. We've been in for 3 weeks now. Linden have been in touch and proactive on any issues so far.We love the house and compared to what we viewed prior to this it is about 10% cheaper than others we looked at in the same area and much better with an incredible view.Customer service initially was not good at all. Mainly that e-mails and phone calls never got answered, Donna would not answer my calls and never answered my e-mails. I would have to go into the sales office on site on most occasions.However, since Alex arrived in the office, she always comes back to me and has been very helpful. Clive, the Site Manager is also great - both are a pleasuer to deal with.We are first-time buyers, being a new build under construction when we exchanged was unusual but we got to chose all our own features and extras and are really happy with the result.
Daniel · 4 January 2023 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotWorst property and service
The quality of the property I bought from LH is awful, worst one I’ve ever seen. Never buy from them, customer service was good in the beginning, once you changed your contract, no anyone replies you anymore. Site manager is just a liar who can do nothing for thousands snagging issues.Don’t buy from them, don’t trust them, they just wants your money.
Mark · 28 December 2022 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotAVOID
We have been a sold a poor home. Please avoid.
Rebecca · 21 December 2022 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotDO NOT USE PCR AGENCY FOR HIRING…
DO NOT USE PCR AGENCY FOR HIRING LABOURS COZ THEY DONT PAY THE WORKERS! YOU WANNA BUILD YOUR HOUSES FOR FREE ?
DZ · 29 November 2022 · Linden Homes South East Sayers Common
★★★★★ 2/5
TrustpilotAbsolutely terrible company
Absolutely terrible company. The work is average at best. The customer services are awful. We have had approximately 35 days of work completed on our house with snags, all of which are bodges and usually fail multiple times. Do not use this home builder.
Paul · 22 November 2022 · Linden Homes South East Sayers Common
★★★★★ 2/5
TrustpilotVery Poor Communication/Service - Don't waste your time.
One of the worst companies I've dealt with for general communication - You go through the motions for share-to-buy but when it comes to signing up and paying a deposit, can you get hold of them? Three times, with three (phone) eligibility interviews, numerous personal data sent and then they are impossible to contact and just don't return calls, voicemails & e-mails. They then call out of the blue asking if I am still searching for a property. I said yes I am, just not with them anymore because of the above. This lot are ranked joint bottom with Bromford (New Homes) for basic communication/courtesy. Just not worth the time as they appear to not be interested and/or any good.
SP · 10 November 2022 · Linden Homes South East Sayers Common
★★★★★ 5/5
TrustpilotHeath Farm Estate, Greater Manchester
Heath Farm Estate, Greater Manchester. Only a couple of snags so far- moved in end of May 2022 so 5 months ago. 8 year site development- about 6 years left.Very good.
Shaun · 6 November 2022 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotYOU DESERVE BELOW ZERO STAR
YOU DESERVE BELOW ZERO STAR. I WANT TO THANK YOU FOR NOT ANSWERING TO MY EMAILS, CALLS, AND VISITS TO THE OFFICE FOR TWO WEEKS. AFTER READING THE REVIEWS THANKS TO GOD, I DID NOT BUY MY FIRST PROPERTY FROM YOU GUYS.
I · 23 October 2022 · Linden Homes South East Sayers Common
★★★★★ 1/5
Trustpilot16 months in and STILL fighting to get…
16 months in and STILL fighting to get things sorted - if i'd have known then what I know now, I'd not be in this house!!!
Jan · 21 October 2022 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotSherford -DO NOT BUY THEIR HOMES !
Terrible builder and don't expect to have your snag list completed quickly as still waiting after 6 months. Poor communications and a list of excuses - DO NOT BUY THEIR HOMES !
Glynn · 18 October 2022 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotAvoid
Would definitely consider looking at other new-build companies and homes in Bristol and avoiding this one. (Taylor Wimpy, Brabazon, Barrett and Bellway all have new build sites across Bristol) When purchasing they don’t tell you the kitchen is a bog standard white, and all you’re choosing is the doors, they sell it like the kitchen would match the doors (like it should) so all other panels like the corners, centre posts, ends and top edging is in the cheapest bog-standard white. A massive cost saving issues which seems to be their main priority across the board, which isn’t what you’d expect when paying the prices you do. I’m now left with a grey and part while kitchen that looks odd and not done properly. When contacting Vistry and linden, was told they’re not willing to do anything whatsoever and if I wanted it sorted I would have to get it done myself. Only reason I’ve given 2 and not 1 stars is because the sales woman Tina has generally been excellent and helpful, but the money saving over customer satisfaction mentality is very disappointing.
Gavin · 1 October 2022 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotOne of the worst built houses I’ve ever…
One of the worst built houses I’ve ever seen. A three year old could make a better construction with cardboard.The builders are using such random cheap crap from Germany and it’s impossible to source to fix. Snag work? Don’t get me started. The builders are stupid, lazy and use apprentices with no supervision.The building architect must have been high as a kite designing a house with a super flat roof made of some plastic crap that leaks!My garden was buried full of crap from the builders. The walls are so thin that an ant could far and blow them down. Customer service is a joke, they just want your money and they don’t give a toss. They’re flogging honest to god death traps with fault after fault and I can see someone being seriously hurt or worse. Profits before bloody people indeed. Don’t buy a house from these fools, don’t rent one, don’t even look at them. Summary here, houses are cheap and built with Mickey Mouse materials. The builders don’t sort snags, and when they do, they ultimately make them worse. Houses are badly designed by what I’m assuming is a Child architect.Customer service is like chewing a brick.It’s just not worth the stress. If you sell up, you push the rubbish onto the next poor undeserving sod.Awful experience.
Craig · 10 September 2022 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotAffordability check even before seeing a show house, first time I have seen.wanted to know all the details…
They wanted to know all the details about ourselves even before showing us the show house in the name of affordability check which was the first time I had seen any one doing. They wanted to know our date of birth , value of previous house, whom we are lending with etc etc. Comeon guys we just wanted to see your show house before we can decide to go ahead and if we do not like it what do you want to do with all our information.
Nandita · 9 September 2022 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotCannot unsubscribe
I have tried to unsubscribe from their text messaging service several times, even called them and I am still getting texts. How do I stop this?
Vicki · 7 September 2022 · Linden Homes South East Sayers Common
★★★★★ 5/5
TrustpilotHeath Farm Greater Manchester
Efficient and cooperative sales and site team.
Shaun · 5 September 2022 · Linden Homes South East Crowborough
★★★★★ 1/5
TrustpilotLinden Homes at Olive Farm…
We are residents in a property next to a new Linden Homes site. Cystomer service has been disgraceful. We have been left with multiple damage to our property which despite assurances over 18 months was not rectified. We also have continual noise from rattling flags which keep us awake at night but they refuse to remedy. If this is how they treat customers then beware!!
Mrs · 3 September 2022 · Linden Homes South East Sayers Common
★★★★★ 5/5
TrustpilotStaff are brilliant.
We have just bought a house at Minerva Heights, Chichester and both the sales team and the aftercare has been brilliant.Special mention to Joel in the sales team as well as the site manager Chris. I am a wheelchair user and they have been absolutely brilliant. What they promise is always fulfilled and they have gone above and beyond what I expected when buying a property and the after care.I would highly recommend Linden Homes - especially with the staff they have here in Chichester.
Cherry · 1 September 2022 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotSorry I can’t give a zero
Sorry I can’t give a zero. This is from a subcontractors point of view not about their allegedly shoddy homes. Was asked to come in for an emergency as they were without a telehandler and desperately needed one to help their project proceed. Dropped everything (including the work I was doing) to help as they were offering a very generous amount for the day. Rushed across the county and arrived as soon as I could. Checked with site management what the agreed rate was and got on with the job in hand. Workers were happy manager was happy and I was happy as I’d made some money. Then a week later I get a phone call. They decided that they’re not going to pay. So there’s me a days wages lost and the cost of driving across county. I think it shows the company in a true light. If they are willing to stamp on the little man I’m sure they’re willing to sell you a substandard home.
STEVEN · 31 August 2022 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotLinden Homes - The Priors, Warwick
Linden Homes - The Priors, Warwick This is an honest review, with first hand experience of this company. We’ve had too many negative experiences with this company and their suspicious Google reviews. My advice would be not to buy any properties advertised or sold by Vistry Homes.The site management on this site is extremely poor, with a number of staff having left the site since the initial build phase. The company take no responsibility for their appalling actions and push the blame on to the customer.Staff lie to cover their tracks and complaints are not fairly investigated. When this is all undone they fail to answer direct questions.Our negative experiences begun with incorrect information given by Sales staff. Followed by poor site management by Joshua Crowther and particularly Russell Thorpe, who is continuously forgetful. Customer Services Director Sharon Warrington is extremely unprofessional and is focused on customer blaming and struggles to understand the concept of answering direct questions.Their employees canvass for 5 star NHBC ratings, without being deserving and inform customers not to tell neighbours when they complete further work, so that neighbours do not request the same. They also offer day trips to complete remedial work. All of which we have refused. We also vacated our property for a number of days whilst some of the excessive remedial works were completed, but Vistry fail to remember this, as it is all too embarrassing for them especially knowing that they put us through this with a 2 week old newborn.They also openly admit that the issues with our property and the time to rectify them has been excessive but do very little to address this and then bewilderingly make out as if those issues no longer exist and have been resolved.Please document your interactions with this company if you are a customer, as Senior Managers Darren Beale and Stephen Teagle fail to address clear and obvious errors by their staff.An utter mess of a company.
Mr · 30 August 2022 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotCustomer Service Is Disgusting
Customer Service Is Disgusting, I Have Been Calling The Office For Two Months To Reserve A Plot, Multiple Visits To The Office, I Phoned The Office Everyday To Make An Appointment I Am Being Told We Will Call You. And I Am Being Ignored All The Times. I Gave Up. Would Definitely NOT Recommend Buying Your First Home From Them.
I/M · 28 August 2022 · Linden Homes South East Sayers Common
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
