Linden Homes South East estate agents in Sayers Common, Crowborough and Arundel

★★★★★ 2/5

Trustpilot

Lovely sales team but that’s it.i we…

Lovely sales team but that’s it.i we moved into out property June 22 in walberton many settlement issues which has not been resolved many calls to us with promises but nothing happened. This has really ruined the whole new build experience for us. This is meant to be our forever home I would never buy a new build again especially not from Linden homes as the after service is really very poor. They sent a works man out on 3 occasions he was unable or unqualified to carry out the works required. What work was carried out was very very poor. Not up to standards of what you would expect from an evening Property.

Laura · 24 May 2023 · Linden Homes South East Sayers Common

★★★★★ 1/5

Trustpilot

Poor quality build and appalling customer service

We've lived in our Linden Home for around 18 months and wish we had never bothered. Definitely not a 5 star builder.We expected there to be a couple of issues regarding snags around the house, but nearly 2 years in and barely any of them have been resolved as the customer service team seems to have a revolving door in regards to staff. It's near impossible to get hold of customer services and should you be lucky enough to speak to someone, they are unbelievably incompetent and unable to resolve any problems. The problem also seems to extend to the site team who, according to customer services, don't answer their mobiles, so make it difficult to get answers.

Jess · 17 May 2023 · Linden Homes South East Sayers Common

★★★★★ 5/5

Trustpilot

Not all developments are the same

Not all developments are the same. Oak Farm Meadow in Stowupland is very good. When we first read the reviews of Linden Homes, we were very concerned and decided to stay clear. After hearing that the quality of a development is dependent on the site manager, we decided to look again. I’m so glad we did, the site manager and deputy both have very high standards. We were reassured by this and decided to buy here. The site even hosted a BBQ for existing and prospective buyers which indicated confidence in their homes. The site is well thought out and very well located, edge of village but easy access to Stowmarket and main road. We were able to visit the house at various points in the build. We have now been in for 8 months and can honestly say we are so happy here. We had several minor snags as expected but none of the horror stories that seem so common these days. The snags we did have were sorted. A friend who works on other new build sites has commented on the high quality of the finish. The pipes are finished neatly, the mastic is neat, the woodwork is well finished. We have hardly any settling cracks so far and they are only visible by looking close up. We did have to wait longer than expected for our fence line to be put in place but that was the only big frustration. Credit where credit is due, the quality of Oak Farm Meadow seems very high.

Alison · 16 May 2023 · Linden Homes South East Sayers Common

★★★★★ 5/5

Google

Rating only, no written review.

Markinsutton · 2 May 2023 · Linden Homes South East Arundel

★★★★★ 1/5

Google

Rating only, no written review.

S25 · 2 May 2023 · Linden Homes South East Arundel

★★★★★ 5/5

Google

Stunning development, elevations and layouts really good First class service from Linden homes

Simply · 2 May 2023 · Linden Homes South East Arundel

★★★★★ 1/5

Trustpilot

Considering a Linden / Vistry property, I would look elsewhere

Considering a Linden / Vistry / bovis property. Prepare for a nightmare, poor work, lack of communication, being left frustrated, angered and little support. From aggressive sales, clear lying ahead of purchase to what was delivered, including lack of support from customer care. Constant changing of options after selection and confirmation, then pressure to change many months later. Communal areas left in dangerous state, exposed wires, Sharpe rubble & aggregate across whole estate, walls falling down, sewers & drains not fit for purpose as Thames Water will not take over ownership 4 years on, photo evidence of concrete, tarmac, rubble poored down various points in drains, plus many more.Drive took 4 years to be laid. Multiple contractors walk off site over non payments. Inside the build, so many corners cut, from uneven floor- 2 inch in some places, incorrect screws in every door handle allow them to fall off with screws exposed, not great for a small child! Poor work all round as contractors on pricing work so rush everything, all ceilings require re doing, skimming, reviewing then painting. Skirting all round messy, cracks and holes exposed then painted over. Waste water re enters one toilet, creating all sorts of hazards, due to poor plumbing. Electric points and sockets incorrectly fitted leaving wires exposed. Many other issues, if you wish to view photos, then you can see the sites photos under homeviews website. Or read articles published in the Mail, the Sun, Apple news, Get Surrey just type the following with appropriate dots. www daily mail co UK/news/article-8698191/Father-spent-life-savings-dream-home-says-estate-looks-like-scene-Aleppo.htmlUpdated 1/5/23 - nearly 5 years in and still many problems, snagging not complete, finally had drains re dug up and laid due to multiple failures of the developer.

Tony · 1 May 2023 · Linden Homes South East Sayers Common

★★★★★ 1/5

Trustpilot

Bought my new home in market harborough…

Bought my new home in market harborough nearly 5 years ago on the pre inspection there was a list of snags given to the sales rep on the day none of them were ever fixed,I then emailed customer services with a list of complaints and fixes in Aug 2019 which included all the fixes from above and others however never received any answer or solution to this date and the problems still exist, on top of that my garden fence is about to fall down due to very very poor fitment so yet another cost. Come on linden you list yourself as a five star builder which should also include the team who construct the property. And as for customer service they would struggle to obtain 1star rating shocking aftercare is all I can describe it as get a grip please

Customer · 29 March 2023 · Linden Homes South East Sayers Common

★★★★★ 5/5

Google

Rating only, no written review.

Karl · 26 March 2023 · Linden Homes South East Sayers Common

★★★★★ 4/5

Google

Houses too close to each other and some houses are totally covered with concrete cladding. Such a shame as great village location.

Nigel · 26 March 2023 · Linden Homes South East Sayers Common

★★★★★ 1/5

Trustpilot

Don't waste your money or time

Where to begin! Initially I was blown away by Lindens and their great sales team. I was so chuffed when I moved in and couldn't wait to settle in to my new home. However I quickly realised as soon as I moved in that they had missed something very vital out of their sales pitch. This was relating to the HIU (community heating system). I had no idea what this was when I moved in. Why is this? Because they missed out a vital document in my solicitors pack which explained exactly what this was and there was no mention AT ALL before purchasing that my property was one of the ones that had to be apart of the HIU! I raised a complaint, this was dismissed and none of my points were addressed or responded too. Wishy washy answers to deflect the real issue. Because of this missing info I was informed correctly when buying the property just how much my bills would cost. I was never told at the time of selecting my property 'oh btw this one run on a community heating system', I went ahead and purchased the property unequipped with the correct information and now my monthly gas bills are £300pm!!! My shower leaked - they had to rip out my ensuite and 2 weeks later I am still waiting for it to be finished. The neighbour upstairs is insanely loud, the floor boards creak and every step he takes the light fittings rattle. They do everything they can to avoid responsibility and no offer of compensation to put things right. Apparently Linden homes are one of the better ones, well if thats true, we all have no hope!

Deanna · 22 March 2023 · Linden Homes South East Sayers Common

★★★★★ 1/5

Trustpilot

Terrible experience at Bracken Grange

Danielle in the sales team was really helpful and you could see she wanted to do her best for customers, the same can’t be said for the site team.I was very close to exchanging contracts on plot 192 when I discovered that there was damp and mould on the internal wall of the main bedroom, living room and kitchen. I was asked to go and speak to the Site Manager regarding the mould, when I arrived at the property it had been painted over and apparently “treated” however there was no evidence of this. The Site Manager told me that water had got in the internal wall before the roof went on and that this caused the damp.I explained that unless the plaster boards were changed I wouldn’t go ahead with the sale as the mould would obviously come back, he said that changing the boards “would be a nightmare at this stage”.I then escalated this and sent across photos that I had taken of the mould, and it was agreed via email by Management that the plaster boards would need to be changed, and they asked if I would exchange contracts. I stated that I would not be exchanging until I saw evidence of the work being completed. I was then asked to go to the site to speak to a Contracts Manager, who told me that the plaster boards wouldn’t be getting changed because this would cost them £10k and they would lose profit on the house. I decided not to proceed with completing the sale due to how badly this mould issue was handled by the site team, and the fact that they weren’t willing to rectify it. The whole experience wasted weeks of my time, and money. Linden Homes were happy to sell me a house knowing there was a damp problem, and the only reason they covered it over when they did was because I had discovered the mould issue by chance when I asked for access to the property. They are now happy to pass the mould problem unresolved over to the next unsuspecting buyer.Linden Homes agreed to refund my reservation fee and deposit I had paid for fitted wardrobes, however not my solicitor fees, so I am around £1500 out of pocket due to a serious damp/mould issue that they couldn’t be bothered to rectify properly.I would advise anybody thinking of buying plot 192 at Bracken Grange to get a thorough independent damp inspection, however based on my experience, I would actually advise people to avoid this company altogether.

Rhianne · 17 March 2023 · Linden Homes South East Sayers Common

★★★★★ 1/5

Trustpilot

Shocking after sales service

Once Linden Homes have your money, they seem to wash their hands of youThe day we moved in we reported five windows scratched and 10 months later, they still haven’t been replaced and we’ve had numerous excuses every time we have chased. They have not taken the lead on this at all. We have had to chase themThe gas hob wasn’t working properly, and we were told we had to report it to the manufacturers. Their assessment was it was how it was fitted. Linden Homes disagreed with this?As expected, we have had settlement cracks however these cracks are, in our opinion, are excessive in quantity and size. However, Linden Homes will not do anything about them unless they are the width of a pound coin. We even have large cracks on the stairs which third-party builders that have been in our home have stated it’s poor workmanshipIf I was able to put pictures up, I would attach them for everyone to see the quality We even had a built-in oven that we couldn’t use, because it was meant to be for a undercounter not eyelevel. Again, we had to fight to get that changed. We’ve had issues with the dishwasher turning itself on and off. We’ve had issues with the washing machine despite the high cost of their homes, they provide low-cost appliances, unless you upgrade and pay. Linden Homes customer service after care, not proactive you have to chase them and they never get back to you when they say they will. Even after speaking with shaunagh in customer service and copying Sarah Speerings in on emails they still don’t seem to care that we are not happy after spending £635,000 on our home. To say we are disappointed is an understatement think twice before buying a Linden Homes property.

Marie · 16 March 2023 · Linden Homes South East Sayers Common

★★★★★ 1/5

Trustpilot

Poor craftsmanship and customer…

Poor craftsmanship and customer service. I have now been living in my home for two years and finally have the funds to repair the botched jobs done from the builders.To start when we moved in we chose to install our own flooring and we had plastic and dirt left all over the floor despite being told they had a ‘professional cleaner’ in. We had several snags such as:Poor painting almost everywhere - skirting boards looked as though the brush was dipped in sand. Dents all over the walls.Toilet seats were broken - someone came to fix them then they broke again. Leaking shower screen - this was repaired multiple times and still leaked and has now ruined my flooringBroken electrical sockets.Poor grout in shower - never fixedEven though we had tradesmen come out to fix some of these issue they weren’t to a good standard and I have ended up having to fix things myself.Overall I would not buy again with the poor finish. A new build home has no excuse to be done poorly so please sort this out!

Miss · 15 March 2023 · Linden Homes South East Sayers Common

★★★★★ 1/5

Trustpilot

Disgusting customer service

Disgusting customer service, the basics of human decency have been long forgotten with thisMoney grabbing bunch. Avoid them if at all possible there are better house builders and for sure you will get better customer service from rats although I feel that may be insulting to rats - avoid if you want to be treated like a human being or kept informed - I mean it’s only the biggest purchase you ever make after all - if slap dash service with linden homes always winning then go for it - if not avoid at all costs - totally disgusted with this company.

Tina · 27 February 2023 · Linden Homes South East Sayers Common

★★★★★ 4/5

Trustpilot

Helpful staff from start to end of…

Helpful staff from start to end of buying/moving in process. Good support once moved in as well. We didn't have a perfect buying process but I don't think any house purchase goes without a few bumps. This was mainly due to a new member of staff who didn't seem to know the process so we missed out on selecting some extras and I assume Linden missed out on extra income. The replacement sales staff were excellent. Regardless, the property was built and completed on time. The site team aftercare has been good, despite a number of minor snags to be resolved. You have to expect snags on any new build and equally have to expect disruption when they are fixed.

Vicci · 25 February 2023 · Linden Homes South East Sayers Common

★★★★★ 1/5

Trustpilot

Beware

Beware. If you have issues then customer services do not want to help. I had to top my boiler up for the past year or so, and I thought nothing of it as there was no visible leaks, until I noticed that the pipework in the tank cupboard was leaking. Phoned customer services up and it was agreed with one woman that although I was out of warranty by 6 weeks they would send a plumber round. Rang back next day as I hadn't heard anything, to be told they're doing nothing as its out of warranty. Another problem is that my front door has been hitting the frame since we moved in, and they have been out to it 3 times to try and fix it, which works temporarily then it goes back to hitting the frame again, you can see in the photos that the door isn't square in the frame. But as I'm outside of the two year warranty now no one wants to know. I have fixed the leaking pipe myself, because Linden are too rubbish to help a customer over the sake of 6 weeks outside of warranty. The door, I guess I'll have to pay for someone to come and fit one properly so it doesn't hit the door frame.

S.pawneygmail.com · 21 February 2023 · Linden Homes South East Sayers Common

★★★★★ 1/5

Trustpilot

Arranged for a viewing at Linden Homes…

Arranged for a viewing at Linden Homes Site at Retford for 12noon Sunday 5th February 2023.We arrived at 1130am and waited for a representative to arrive. No one turned up. We left at 1245pm. How unprofessional of this Company. 60 mile round trip for nothing.

Alan · 5 February 2023 · Linden Homes South East Sayers Common

★★★★★ 1/5

Trustpilot

Awful. Be aware Linden homes Vistry Group

Awful.We bought a new build because we wanted an easy life having spent 10 years renovating a very old house. We should have known when we were not permitted to see the house (in the three months they knocked it up in) that things weren’t great, but we were excited about the new build experience. Laughable. It’s cost us multiples of hundreds of pounds to rectify issues in the home.We are nearly two years in and we are still waiting for painting, glossing to be done. Everything is poor. Report it to customer service you say? Good luck with that. Linden homes (Vistry) send cowboys that make it worse rather than fixing it. Linden homes send them for two hours at a time weeks apart. So by the time you’ve cleaned up after them (sanding dust everywhere, they don’t close doors, sealant wiped all over furniture, up kitchen units etc) your back at again. Issues were on the snag list, multiple issues have occurred since, repeatedly reported to customer service. Still no resolve. When my other half rang this week and suggested they use cowboys in their social media the customer service lady laughed! She proceeded to say it would be another 2 weeks before somebody would come to assess.

Nikki · 3 February 2023 · Linden Homes South East Sayers Common

★★★★★ 1/5

Trustpilot

Appalling! Avoid from every angle!!!

Nothing but problems since day one! Even a site manager told us he wouldn't live in this house!!! Been here over a year now and still having works and repairs done. It's an absolute shambles! Over 2 page list of problems with it! No one takes responsibility or liability for anything what so ever ... Absolutely shocking. Hated living here since day one!

J.s · 1 February 2023 · Linden Homes South East Sayers Common

★★★★★ 1/5

Trustpilot

Ruined our New build experience. Please avoid!

The houses are built so poor and cheap! We have had no end of problems with Linden homes who is owned by Vistry group. Eastern area.We have listed 30 problems since moving into our home less than a year ago.I wish I had never bought our new home with them, their customer service is awful and so impersonal, you're just another number to them and they always blame the tenant for problems. We speak with Nicola and Victoria from Vistry Groups and have had so many issues with no communication. You're constantly chasing. Please do not buy with them.

Miss · 1 February 2023 · Linden Homes South East Sayers Common

★★★★★ 1/5

Trustpilot

Be warned

Be warned, STAY WELL AWAY. The worst New Home I have every purchased. Shocking build quality with endless snagging list and with Linden Homes in no particular hurry to rectify. Do yourself a favour and leave well alone. Bunch of Cowboys.

Mr · 25 January 2023 · Linden Homes South East Sayers Common

★★★★★ 1/5

Trustpilot

DO YOUR RESEARCH - DONT MAKE THE SAME MISTAKE!!

The Build quality is atrocious, customer services team are even worse. I can’t believe that in this day and age, companies like this are allowed to trade. They lie, overpromise and don’t deliver and don’t return calls. This has been ongoing for two years plus. Our home is currently on the market and two of the three toilets are blocked yet again due to inadequate drainage. Google this before you buy and you will see the truth about Vistry Homes/Linden Homes.

Richard · 19 January 2023 · Linden Homes South East Sayers Common

★★★★★ 5/5

Trustpilot

Amazing team at Kirkleatham Green!

A great experience from start to finish! Ben, Jack and Karl have been amazing throughout and made the whole experience really enjoyable. Really friendly and helpful people who put me at ease from the start and went above and beyond to make sure everything went right.Really happy with the house and the estate is lovely as well. You can tell Ben, Jack and Karl are really customer focussed and want the estate and the homes to be great for the customers, and its shown in the build quality and the success of the estate. Thanks a lot for everything! So glad I decided buy my first home with you!

Josh · 16 January 2023 · Linden Homes South East Sayers Common