4/5
TrustpilotKirkleatham green
Ben and Jack were very helpful when purchasing our first home and helped with all queries and enquiries
Trusted Agent profile
Linden Homes North East estate agents in Redcar, Bishop Auckland and Middlesbrough
★★★★★
750 reviews across 3 offices and 2 platforms
Linden Homes North East has three offices, in Redcar, Bishop Auckland and Middlesbrough. Together they have 750 reviews on two platforms, rated 2.5 out of 5 overall.
Our offices
Linden Homes North East's three offices, most reviewed first. Each has its own page.
- Linden Homes North East RedcarHambleton Avenue, TS10 4HG716 reviews · 18 on Google (3.6)61 in the last 90 days
- Linden Homes North East Bishop AucklandDouglas Crescent, Auckland Park, DL14 8RG714 reviews · 10 on Google (4.2)61 in the last 90 days
- Linden Homes North East MiddlesbroughLand off Sir Alan Peacock Way, TS4 3AE699 reviews · 0 on Google61 in the last 90 days
Latest reviews from every Linden Homes North East office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotFantastic customer journey with Linden…
Fantastic customer journey with Linden homes, we bought our first home and they could not have been more helpful, the sales executive and site were amazing and the house is quality
1/5
TrustpilotAvoid at all costs
Avoid at all costs! Agreed a price on a new build and accepted a part ex offer on my home(under market value). To then be told house we were reserving was now no longer being marketed. Then received a phone call 48hrs later to say house was re available but at a price increase of £10,000 more than agreed. Totally untrustworthy and underhanded.
1/5
TrustpilotAwful company - avoid at all costs
Awful company. AVOID AT ALL COSTS!Gave us 6 weeks to exchange via 'smooth move'. We sorted our side, the buyer (arranged via their broker Movewithus and via their appointed agents) lagged a little with the admin so they pulled our sale, and sold immediately to someone else. All without any communication at all before it was too late for us. We are now £1000's out of pocket. Their management is faceless, no communication. Utter money grabbing morons.
1/5
TrustpilotTraveller site included in planning permission!
Our initial dealings with Bovis / Linden homes was good. The sales team were helpful although reluctant to always provide spec info as they said it was subject to change or confidential! However, after joining a local Facebook group, a couple of weeks before we were due to exchange contracts I was made aware of the plans to build a permanent traveller settlement on the Hounsome-Fields site! We raised this with the sales team who confirmed this shocking news, the traveller site was part of their planning permission from the start and they tried their best to play down the situation to us! Conveniently this information was left out of the points of interest in the surrounding area reeled off to us by the sales during our site visit! Due to the uncertainty of how big the site may become and the detrimental effect this could have when we came to sell in the future we decided to pull out. In all fairness to Bovis we were given back our deposit with no fuss. We were lucky that we found this out before we spent lots of money on fees etc.
5/5
TrustpilotKirkleatham Green site
Kirkleatham Green site. Jack and Ben have been nothing but a pleasure to deal with. They have made our house purchase smooth and as stress free as possible. Their customer service has been second to none. Always kept in touch with us and made sure we were updated when necessary. Both very friendly and welcoming and couldn't do anything more to help us. We are very grateful for all their help. Thank you both so much! Danielle, Liam and MeilaPs if we could give them a pay rise or bonus we would😁
1/5
TrustpilotWont give money back!
I woudnt ever by a home from them! We reserved a plot back in November, but pulled out as we found out there was a quarry proposed in the next field . They forgot to mention that, and we found out for ourselves.We have been waiting over a month for our refund on the reservation, and had so many delaying tactics from all the sales people. We were meant to have it back in 14 days.Would not recommend! Awful customer service!
4/5
TrustpilotKirkletham green site
We purchased our home on the kirkletham green site in Redcar, the sales team (Ben and jack) have been absolutely fab and have tried their hardest to get everything we've asked for. Throughout the building stage we had constant updates and communication, as well as meetings and we were able to have a look around the house before it was full finished (with a hard hat and boots on of course) Once moved we've had a few little snags which is to be expected with a new house, however the sales team and building staff (especially Carl and Liam) have bent over backwards to try and make sure we were both left happy and comfortable. We would definitely recommend this site to friends and family, not only because of the fabulous working team they have on site but because it has such a nice and welcoming feel. Thanks guys
1/5
TrustpilotAVOID AT ALL COSTS!
AVOID, AVOID, AVOID!!!Linden Homes exploit young first time buyers! I used to read reviews and think people just liked to complain, however please read my review carefully so this doesn’t happen to you! We purchased our home on the Ashfield Park site. Once we exchanged contracts with the builder, all communication stopped. We had no updates throughout the build process, regardless of how many times we asked. If we were to get a response it was a week later. The condition of our home on completion day was abysmal! We had walls that had been filled and not painted over, lights hanging from ceilings, loose bath panels, unsealed kitchen counters and every room required filling and painting to cover the dents in the walls. The home had not been cleaned and the man doing the mastic (on completion day) has attached all the dirt and dust from the uncleaned house to the skirting boards, of which we will be replacing at our own expense. Our back french doors did not lock and the site manager advised ‘just don’t open them’. These doors are in fact a fire exit and we had to wait 6 days for someone to even come and look at them, after chasing 3 times!! On top of all this, our living room is larger at one end to the other as our wall is wonky. We had no handover, signed for no keys and did not have any paper work until last week. After reporting the issues with site, we were informed by site that it was ‘news to them’ and that we had signed to say ‘we love our home’ which was not the case. We have still not signed for anything, not even our keys. Our signature has been fraudulently added to paperwork held by site. The overall experience for a young couple moving into their brand new, forever home has been ruined by what can only be described, as poor workmanship, poor management and poor sales consultation. We would never buy a new build property again, nor would be ever recommend Linden Homes!Linden Homes took advantage of a young couple who were desperate to buy their brand new forever home. They over promised, under deliverable and treat us appallingly in the process! I sincerely hope that no one else lives the nightmare we have been living for the last 4 months!
5/5
TrustpilotRecently moved to our new home The…
Recently moved to our new home The Mylne Kirkleatham Green Redcar .We absolutely love our new home and it felt like home straight away .Benedict and Jack at the sales office where absolutely brilliant and kept us both updated each step of the way .Always friendly, helpful and pleasant and 100% professional .Also the after sales has been brilliant A text message to see how we are settling in .Also the team on site have been helpful and friendly with after care of our new home.Thank you Benedict and Jack
1/5
TrustpilotAvoid If Possible!
First time buyer here! Bought my house in June 2019 . . . Sales team were great and really friendly. Super helpful, chatty and built a good relationship with them . . . that's where the positives stop.Linden's quality of workmanship is poor (putting it politely) . . . My house 'feels' like it was a training exercise for a work experience project. I raised over 100 snags of which some are STILL outstanding. As soon as they've got your NHBC survey they essentially wash their hands of you, unless you keep up enough of a fuss. I felt like I had to really fight and work for my snags to be reviewed and rectified. It was knackering. The qualified contractor / site manager should have had higher standards . . . they are the experts after all . . . not me! I feel like there is a lot of responsibility for the new owner to know what is and isn't acceptable without a construction background.So many details around the house were poorly finished! Paint on switches, missing screws, chips and dents in door frames, grout and mortar ALL over the place . . . It really has tarnished my first home buying experience.I don't expect to buy a brand new car with it's wing mirror hanging off, so why is it acceptable to buy a brand new house with all these defects . . . Its now been 2 years with other snags that i've found which are really unacceptable and they've washed their hands of me. I'm now left to fix these issues at my own expense.New homes are always marketed to people as 'Cheaper than buying used' . . . I think not considering the amount of time, energy, stress and own money to try and fix their incompetence.Avoid if possible! But I know with help to buy schemes, people are really restricted to new builds and stock.
1/5
TrustpilotJust as well the sales team are useless
You can't even get through to the sales teams on the phone to get a viewing. It's hopeless. Glad I came hear and read the reviews before persevering - I'll forget it. Good work Linden, that's a customer gone before you even engaged.
1/5
TrustpilotTerrible brickwork
Terrible brickwork. Way out of spec according to HSBC but its all covered by looking not obtrusive at the distance of over 10 meters in broad daylight!
1/5
TrustpilotPromise the earth, deliver nothing of value.
Purchased a 4-bedroom home at Kingfisher Green, Cranbrook. I have now been in the property for four months.Prior to and just after reservation, the sales staff were outstanding, nothing was too much trouble and they wanted to ensure I got all the additional options I required.However, once they had the money for the reservation and options, things changed. Upon handover, the house had not been cleaned and they admitted so. There was a significant issue with the carpet, but rather than delaying the handover to have it fixed, they decided to hand over a house which wasn't finished, hadn't been cleaned, and with problems with the flooring in all but one room.Their contractors are evidently appointed on a cost basis, as the quality is appalling. The paint on the walls in the kitchen, stairwell and landing was so thin you could still see the plasterboard. They made a big point about not using a brush to touch in any paintwork, but evidently their own people had done precisely that.It took three attempts to get all the carpets fitted properly, including having to have the landing carpet replaced twice as their contractor cut it too short on one attempt and attempted to disguise it by brushing the pile under the carpet grippers across the doorways.The toilets do not flush properly, yet the site management say it's normal to have to hold the flush button for as long as needed. It's not.The garage had the dustiest floor I've ever come across, evidently from poorly mixed and badly finished concrete. In the utility area, the washing machine space was too narrow to fit the washing machine in. It took over five weeks to get this fixed.There are chunks taken out of the render on the outside of the house. These were contractually supposed to be fixed within 28 days, but now four months in and still waiting - supposedly they can now only do this in the Spring.The front door has warped. The banister has come loose. Drains and slabs have had to be replaced already. None of the walls downstairs are square to each other, and some of the walls are clearly bowed.Avoid Linden Homes at all costs!
2/5
TrustpilotTerrible customer service.
Lovely house, but circa 250 snags including 5+ serious leaks that took more than 2 years to resolve. Same story from all of the neighbours. Linden were slow, an inefficient in resolving the issues. They handed the house over basically unfinished, some walls not painted, some plumbing not working - for example they didn't connect the dishwasher so it leaked on first use and ruined multiple kitchen cupboards.
1/5
TrustpilotTRY MICKEY MOUSE FIRST!! - DISGUSTING SERVICE!!
Linden Homes owned by Vistry Homes are a disgrace to both the Customer Service industry and Construction Industry. Our home was handed to us with a host of issues, some of them extremely minor and not worth discussing, some of them not so minor and still ongoing 2 years later. Even down to silly things like every single door stop in the house had three holes in to screw it to the skirting board and yet all were held in with one screw! The fixtures and fittings are all of poor quality and constantly drop out or become loose as a result. We have huge gaps in our windows letting a draft in and yet we have complained about drafts since we first moved in and this has gone unnoticed. We even have concrete lumps under our floor which they have been to creed twice in an attempt to repair and they still haven't managed to fix it. We were offered a cash settlement to deal with it ourselves which was no where near what its going to cost to put it right. Our Driveway is now sinking, we agreed Turf in the Garden which was laid on top of debris and sand and is all clumpy and doesn't grow. And yet, I could live with all of these issues if the customer service was good....which it certainly is not.I have contacted Linden Homes on numerous occasions and am constantly made to feel like were the ones at fault. We have never even had an apology with exception of a standard "Sorry you felt that you had to get in touch" The home is a disgrace and Linden do not care. Sadly, I have no option but to take legal action which I really don't have the time or patience for but have been left with no choice. Having read the other reviews on here today, I now feel at ease that it isn't just me and they really are just terrible.If you're buying you first home, take it from someone who rented previously - I wish we still were! Linden/Vistry do not deserve peoples hard earned cash.
1/5
TrustpilotCustomer service is awful
Customer service is awful. The time it takes to resolve issues would be better spent working over time so you can buy a better house so you don't have to settle for Linden Homes. Months for a toilet seat. It's a joke. This is one of many many issues
1/5
TrustpilotPLEASE READ THIS BEFORE BUYING
PLEASE READ THISLinden Homes are a terrible organisation. I really, really, really wish I had read the reviews before going through part-exchange with them. I am going to go into more detail in the future but I am sorting legal action first and I have been advised not to give details. But basically they kept asking for money from us, we sold our house to them, they sold it to a buyer and then they delayed our new house build. The buyer then pulled out as she needed a house quicker but with the delay from Linden they couldn't wait.Linden continued to ask for money, including getting daily house views whilst we dealt with a new born baby. After the market went quiet they started to withdraw without telling us and our solicitors nothing. They said they needed new paperwork (We and the solicitors provided everything they asked in the first 3 months). After our solicitors proved legally we didn't need the paperwork that was over 20 years old and sorted generations before us, they pulled out without telling us a thing. Our estate agency told us and apologised for how terrible Linden had been, and said that we had been pulled from the market. One month later and they still have not acknowledged us or paid us a penny back to which they said they owe. ABSOLUTE JOKE. Please on your life, don't use LINDEN. Read the reviews here, believe the stories of the people. There are many good alternatives, don't be drawn in.
1/5
TrustpilotThe customer service is non existent
The customer service is non existent. If you lodge a complaint then they will not speak to you - just send you emails . They ‘forgot’ to put a radiator in 2 of our bedrooms - making the rooms really cold . 18 months in and still waiting - now we’ve been given a date for mid January. Not good enough Linden and your ‘Customer service ‘ team want sacking .
1/5
TrustpilotUncaring vile
Rating only, no written review.
1/5
TrustpilotAVOID freeholders trapped with managements fees
Do not buy a new linden home property or anyThey trap you and sign you up to first port the worst company imaginable to manage cutting the grass They said it was no charge until they completed the whole estate. They then changed that and split the estate in to phases. First port and linden then made up fees one example is the £15000 management fees then another £7000 for the actual cutting of the grass. Totalling £24000 for phase 1 for cutting the grass They do not finish works the estate is a tip, so much mix matched tarmac from shoddy workmanship having to be done then redone Lights don’t work and haven’t since instal Lies lies lies when chasing them blaming anyone they can but not doing the work AVOID at all costs were selling and will never use linden vistry or whatever their name currently is
1/5
TrustpilotWe purchased two homes as investment…
We purchased two homes as investment properties off Linden Homes. They are like chalk and cheese, one house is fine the other is riddled with latent defects latest ones is an unsealed concrete base allowing damp through. The customer service is the very very worst in the house building industry time and time again issues are fibbed off and excuses made. Do not expect any kind of customer care from what is a bunch of cowboy builders and believe me I can justify this bold statement. From rats getting through uncapped mains water pipe runs to damp concrete to at least fours water pipeLeaks and poor electrics. Only cconsistantancy is the woeful customer care team who really should be ashamed of thier replies
5/5
TrustpilotAs a first time buyers we had no idea…
As a first time buyers we had no idea how to go about buying a house. Linden Homes guided us through the whole process. From start to moving in help was always on hand. With the challenges of relocation and school children they made it all less stressful. Now we are in our new house and loving it. We are the first family to move into the development and have met our new neighbours who are lovely. Thank you Linden Homes and a very special thank you to Debbie you truly are a gem.
1/5
TrustpilotLiars!
Customer service awful. Site managers keep lying to us saying the defects are our fault, despite having paid for surveys which show there’s a build defect.Don’t buy from Linden, choose a different house builder.
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Questions about Linden Homes North East
Which Linden Homes North East office has the most reviews?
Redcar has the most, with 716 reviews rated 2.5 out of 5, followed by Bishop Auckland with 714.
Where are the Linden Homes North East offices?
The three Linden Homes North East offices, by town:
- Bishop Auckland: Douglas Crescent, Auckland Park, Bishop Auckland, DL14 8RG
- Middlesbrough: Land off Sir Alan Peacock Way, Middlesbrough, TS4 3AE
- Redcar: Hambleton Avenue, Redcar, TS10 4HG
