Linden Homes North East estate agents in Redcar, Bishop Auckland and Middlesbrough

★★★★★ 1/5

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So nearly 3 years in and with the…

So nearly 3 years in and with the communal area still not finished the snagging has begun on my home. So far I have water coming through my ceiling in 4 different places which I reported 4 months ago which hasn’t been fixed. Completely new en-suite had to be fitted. Replacement Bath and shower fitted in Bathroom. All 3 toilets leaking and flushes not working. Flooring downstairs to be replaced. Floorboards upstairs to be lifted and refitted. French patio doors to be removed and refitted. Driveway subsiding in places and needed relaying. Patio subsiding as laid incorrectly. Ceilings downstairs to be skimmed and repainted along with all the skirting boards which weren’t primed. Front door threshold to be replaced. Hot water tank leaking and thermostat fallen off the wall.Lead flashing to be replaced on garage roof.drainage stinks. Cracked slabs leading to front door. Kitchen units peeling. 2 radiators hanging off the wall. 200 emails sent. Please please be aware. THIS IS NOT SNAGGING, ITS DEFECTIVE WORKMANSHIP, THERES A DIFFERENCE. Don’t be taken in by some dubious 5 star reviews naming individual staff (I think we can guess where they came from) BE CAREFUL. 78% of reviewers won’t be wrong!!! Please check The Daily mail, The Sun, Surrey Live for reports online and see for yourself.

Mark · 22 June 2022 · Linden Homes North East Bishop Auckland

★★★★★ 1/5

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The worst workmanship and customer service ever!

Completed in September 2020, shower started running through the ceiling. Took months to get sorted. Happened again. I've now got actual mushrooms spouting from the soaked skirting boards. The shower tray is on a slope. Apparently there's nothing wrong with it though. Plus the hellish smell coming from the bathroom. Not lindens problem apparently. I even bothering with their complaints procedure anymore, I'm going straight to a solicitor.

Rebecca · 17 June 2022 · Linden Homes North East Bishop Auckland

★★★★★ 1/5

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Don't buy a Linden property

My daughter and her husband bought a linden homes house just over two years ago. They have had numerous problems including having to have a whole wall replastered because the finish was shocking. Now they have water coming through the ceiling of the downstairs toilet and have been told the house is out of warranty so it's not their problem. Don't ever but a Lindens property.

Robert · 15 June 2022 · Linden Homes North East Bishop Auckland

★★★★★ 1/5

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Poor service

Poor service. We moved to our new build in July 2018 after just giving birth and 3 years later, our kitchen is still not completed. We have constantly asked the team when this is being completed and we have people come out to finish the kitchen, but they turn up with the wrong materials and say it is a 2-3 man job that will take majority of the day - rather than a quick job they were made to believe.Longacre Basingstoke cannot hold a site manager and the staff rotation is awful. No wonder there has been no consistency with our experience. Fed up, and just want a finished kitchen.

Emily · 4 June 2022 · Linden Homes North East Bishop Auckland

★★★★★ 5/5

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Great experience at Walton Peaks, Chesterfield.

What a great experience I have had with Linden Homes! From when I first reserved in February 2022 at Walton Peaks, Chesterfield, to moving in on 1st April (the house was already built and nearly finished) the whole thing has been a great, smooth and pleasant journey. David in the Sales Office was constantly in touch with me before I moved in, and has been ever since, just to check that everything is okay. This really does make the world of difference. Yes, there have been a few snags (same as any new house) but nearly all these were rectified in the first month. Nothing is too much trouble and I would highly recommend them. The quality of the workmanship is great (had a new build before and although a much higher value house with higher quality kitchen etc, the workmanship there was very poor and shoddy - so consequently, I knew what to look for in terms of poor workmanship and finishing - AND I'm rather picky!!!) Well done guys, you've certainly got everything right!

Sharon · 30 May 2022 · Linden Homes North East Bishop Auckland

★★★★★ 1/5

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Where do I start absolute terrible…

Where do I start absolute terrible builder....5 months on from moving into the property and we are still having snagging works done.Poor workmanship has gone into this property from start to finish.Never would i buy a new build from this builder.

Thomas · 11 May 2022 · Linden Homes North East Bishop Auckland

★★★★★ 5/5

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Love our new home

Love our new home, great experience From start to finish. Site manager excellent.

Michelle · 29 April 2022 · Linden Homes North East Bishop Auckland

★★★★★ 1/5

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Honesty avoid this folks

Honesty avoid this folks . Very substandard material. Everything falling apart. When you contact them , they respond like you are crap. Visited my friends new houses, you then realise Linden home design is a joke. What a difference. I will be definitely selling this house. Thank God house prices goes up irrespective of design .

Damian · 25 April 2022 · Linden Homes North East Bishop Auckland

★★★★★ 5/5

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I had an extremely good experience

I had an extremely good experience. Everything I’d imagined become reality when I bought the house at Linden homes Redcar. From day one the sales adviser Ben and Jack were fantastic. It was a pleasure to deal with them. They show a level of care for the customers. As I was a first-time buyer Ben guided me and kept informing me, so everything went through very smoothly and easily. They talked to me through everything about anything going on here. When I moved here the site managers Kevin and Carl asked if I need anything and if everything is ok, and if I asked them about anything they sorted it out. Although it’s still under construction, they are doing well and keeping it clean. I like the yellow and red houses and the road around them is very nicely paved. My house is a good size and has a good size garden. It’s conveniently designed with a parking space for two cars. I love the whole site and my neighbor. I can’t believe that I live in such a beautiful house. I would recommend moving here for both the standard of the home and value for money.Gosia

Malgorzata · 24 April 2022 · Linden Homes North East Bishop Auckland

★★★★★ 5/5

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Had a wonderful experience with Linden…

Had a wonderful experience with Linden Homes. The sales team and after care team were second to none and I can't fault the process at all

Alexander · 22 April 2022 · Linden Homes North East Bishop Auckland

★★★★★ 4/5

Google

Rating only, no written review.

Keith · 16 April 2022 · Linden Homes North East Redcar

★★★★★ 4/5

Google

Very expensive housing. Lovely modern houses

Margret · 16 April 2022 · Linden Homes North East Redcar

★★★★★ 1/5

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Disgusting behaviour

As if you took away a garden built for the passing of four boys who sadly got there lives took from them!You can’t build over a memorial garden!No wonder the mother is upset. Disgusting behaviour!

Emma · 6 April 2022 · Linden Homes North East Bishop Auckland

★★★★★ 1/5

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Some of the worst after care service…

Some of the worst after care service I've ever known for any product or service, let alone one which represents the biggest investment I'm ever likely to make. Very badly informed staff from start to finish. Blatant lies regarding obvious problems with the property. Constant avoidance tactics in rectifying problems. Untidy and unprofessional contractors sent to fix problems. Obviously its the property and price point that will decide wether or not you buy with Linden but literally every stage of the purchase and after care has been a litany of problems.

S.B · 4 April 2022 · Linden Homes North East Bishop Auckland

★★★★★ 1/5

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Substandard houses built by cowboys

Never buy a house from these lying unscrupulous scumbagsWe have 140 snagging problems on our home, we have been fighting for 4 1/2 years to get them sorted. The warranty is not worth the paper it is written on. Nhbc say linden are liable, linden says nhbc have to fix it, no one fixes it!!Our porch is hanging off, the electric is wired wrong, there is no rain water goods under the garage, the earth wire was not attached to the gas and electric meters, if you turn the electric off for upstairs the electric partly goes off downstairs and not upstairs at all. The flue for the boiler is at an angle so rain water runs into the boiler, the extractor fan pipes were non existent in the loft causing a fire hazzard, the windows are fitted incorrectly and were supposed to be grey but turned up onsite white so they sprayed them, now they are peeling and look like a Friesian cow. Toilets aren’t level, door handles aren’t level, light switches aren't level or they are damaged, i could go on but whats the point, they are able to build substandard houses and get away with it,because it says on their blurb that they dont have to build quality, i wish we has never brought this house, its been too stressful to call home.

Sharon · 28 March 2022 · Linden Homes North East Bishop Auckland

★★★★★ 3/5

Google

Rating only, no written review.

Adventure · 26 March 2022 · Linden Homes North East Redcar

★★★★★ 5/5

Google

Rating only, no written review.

Ayesha · 26 March 2022 · Linden Homes North East Redcar

★★★★★ 1/5

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Nightmare housing provider

We have had so many issues that we would never buy off Linden again.There were so many snagging issues and things that weren't put right. The workmanship in genral was shoddy, trowel marks on walls, cupboards not straight, cupboards dinted or scratched, door frames made with MDF so super soft, dinted easily and can't be sanded down and easily repaint. All the interia doors are hollow and cheap. Oven and hob very cheap, the oven leaks water onto the floor, the fan above the hob just circulates the air and isn't a extractor fan. The hob was completely scratched after a few weeks as there weren't any pads to protect it.I have had workmen back to redo jobs which have made a worse job than the original.The drainage is also a nightmare and our downstairs toilet and ensuite shower are continually blocked so much so we can no longer use the downstairs toilet. The pipe for this runs all the way under the house at pretty much a level angle and the flush isn't powerful enough to shift anything down it.The site manager was cocky and arrogant when I wrote an average survey they gave me as jobs hadn't been completed and told me people who ticked 'wouldn't by again' boxes didn't get any work done. As soon as the showhome office closed all support ceased and emails from us or any of the neighbouring houses were ignored.It is worth noting that my husbands previous new build, with a different provider, didn't have a single problem. We love the house layout and plot but it stops there.

Charlotte · 17 March 2022 · Linden Homes North East Bishop Auckland

★★★★★ 1/5

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I have just had the most pathetic and…

I have just had the most pathetic and discourteous treatment by the sales and guy at Hanstead Park sales office and I only went in to make a sales enquiry as a genuine buyer - now I wouldn’t touch them . I went in without an appointment which is ‘against policy’ but he squeezed me in . Everything sold off plan this year apart from a few houses and the one I was interested in the show home was off limits until the oven had been replaced ??!! Ok fair enough , I had to beg to have a look through the window and the young guy concerned had no sense of making me feel comfortable, totally unhelpful arrogant and in the ‘computer days no’ mold. So I went back 10 mins later with my family and he outright refused to let my wife look through the window - ‘not I can’t let you do it again’??!! What arrogance and a control freak . ‘I have a teams meeting now and can’t allow it’ how that can affect my wife looking through a window was beyond me ? I was so outraged that it got a little more heated as he made no effort to smooth things and have no explanation other than ‘company policy & health and safety which was rubbish. These guys are inexperienced and have no idea how to deal with customers. This is the service and attitude you can expect from these muppets - see all other reviews . Good riddance

Paul · 14 March 2022 · Linden Homes North East Bishop Auckland

★★★★★ 1/5

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New home - sold with hole in roof- Harrington Park, Exeter

Don't do it. I am disgusted at the customer service and finish quality. My colleague bought his first home at Harrington Park, Exeter. There is a hole in the roof, fibre hanging off the property, a dent in the door and paint on the handle. Someone called Lauren at Linden is not taking him seriously with the biggest purchase he will ever make in his life. Disgusted. Linden just want his money, not his happiness. A job badly done And you cut down all the mature trees on the edge of the quarry site♻️

Ru · 11 March 2022 · Linden Homes North East Bishop Auckland

★★★★★ 5/5

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Excellent - New Linden Home at Minerva Heights, Chichester

We purchased a new Linden Home at the MINERVA HEIGHTS site near Chichester. We received excellent service from the whole Linden team. The Sales team, Molly and Niall were second to none. They helped and guided us through all the steps in the process with follow up conversations and visits during and after our move, ensuring we were happy and everything was as we wished. They both were on hand and gave helpful advice all along the way. We moved a great distance to be nearer our family and they made it as stress free as possible, we cannot speak highly enough about the journey we experienced with them. Both are friendly and professional and we felt very comfortable and confident in dealing with them. They are a great asset to Linden. In addition, Levi, (Sales Progression Team) was superb at helping us to complete our purchase process, and went above and beyond to ensure we could move in on the date we had all planned, despite the challenges created by a very poor solicitor we used. Site visits during construction were also good and the amount of questions we fired at Paul and Iain during our visits were answered to our satisfaction and if not immediately, were fed back to us from the sales team. Once we moved in, the customer support team, were on hand immediately and were very pro-active in resolving any issues we had on our small snag list. Lewis in particular provided an excellent service, and was really helpful, professional and efficient in ensuring things were completed in a timely manner. He was great at getting the various teams in very quickly, and followed up to ensure all work was carried out as we wanted, and that we were happy with the standard of work and the progress. In addition his colleague, Chris, was also great, and regularly followed up on things, to ensure we knew what items were coming up and when. I would also mention that the various trades provided to do the jobs, were also very friendly and courteous. We were very delighted with the way the whole customer service process was carried out, quickly timely and efficiently. We have bought new-build properties before so we have some idea to compare against and can say that the Linden process was second to none and made the whole experience one of a first class standard. We are very happy in our new Linden home. It’s a beautiful, quality constructed home in keeping with the style of West Sussex houses and in a great location.Thank you to everyone.

Mrs · 9 March 2022 · Linden Homes North East Bishop Auckland

★★★★★ 5/5

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Walton peaks

It’s always a daunting thing when you’re buying your first home but David from Linden Homes at walton peaks, Chesterfield has taken a lot of the worry out of the process. We moved into our new home back in November and all in all We have been impressed with the process and the house build. Don’t get me wrong there have been some snags to take care of but that is expected of a new home and David/linden has done his/there best to get it rectified in a professional and responsive manor. Can’t ask for much more really. Harry&Jess

Harry · 5 March 2022 · Linden Homes North East Bishop Auckland

★★★★★ 1/5

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Worst house builder ever

Worst house builder ever! Take your money and run, they are rude to you take advantage of you. They made a major error with one of our internal walls. It was out by over 100mm, they took no responsibility, told us if we wanted it sorting we better sort it ourself, or if they were to do it then we had to make our own arrangements to move out whilst they did it. We bought a £230000 which should of been an amazing experience they ruined it from start to finish. Why should we have to move out of a perfect home as they say for them to fix their mistake. They can't keep to deadlines and as for sorting snagging in a house it's none existing.

Nick · 1 March 2022 · Linden Homes North East Bishop Auckland

★★★★★ 4/5

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Kirkleatham green

Ben and Jack were very helpful when purchasing our first home and helped with all queries and enquiries

Josh · 19 February 2022 · Linden Homes North East Bishop Auckland