Trusted Agent profile
★★★★★
789 reviews across 3 offices and 2 platforms
Linden Homes Eastern has three offices, in Royston, Kirby Cross and St. Albans. Together they have 789 reviews on two platforms, rated 2.6 out of 5 overall.
40
Reviews on Google
All 3 offices
749
Reviews on Trustpilot
Business-wide
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Linden Homes Eastern's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat sale office team
Nicola and Sharn at the sales office have been great at the Foxglove Place, Leighton site.
Hi AH, We're happy to hear that the online reservation process was excellent and that the sales team was helpful. Thank you for the positive feedback, and we look forward to your update on the build quality. Kind Regards, Marcus Linden Homes
5/5
TrustpilotSo far the people we are dealing with
So far the people we are dealing with, Dave & Rachel are doing a great job. We are receiving all the relevant information, advice and guidance thus enabling us to make an informed decision about the property we are in the process of purchasing and soon will be calling home.
Hi Dev, We're happy to hear that you've had such a positive experience! It's great to know that the information, advice, and guidance we're providing are enabling you to make informed decisions about your future home. Thank you for your feedback. Kind Regards, Marcus Linden Homes
5/5
TrustpilotBeautiful New Home & outstanding experience!
We had an outstanding experience with our house builder, Linden Homes, from start to finish. The entire process was handled with professionalism, transparency, and genuine care, which made what can often be a stressful journey feel smooth and even enjoyable Danielle in the sales office was very attentive and friendly, helping us navigate the choices of finish and the upgrades we wanted.
Hi Joanne, We're happy to hear that you had an outstanding experience! It's great to know that the process was handled professionally and with genuine care. We appreciate your recognition of the quality of your home and the aftercare provided. Thank you for recommending us; we love that you love your new home! Kind Regards, Marcus Linden Homes
1/5
TrustpilotInconsistent Customer Experience
I recently purchased a property at the Little Glen development and unfortunately my experience has been disappointing.
Hi Nitinkumar, Thank you for taking the time to share your feedback, and we’re sorry to hear that aspects of your experience at our Little Glen development did not meet your expectations. We’re pleased that the purchasing process initially felt smooth, but we regret that your experience around key handover and the period following completion left you feeling concerned about consistency and fairness. This is certainly not the experience we aim to provide, and we take comments of this nature very seriously. Property availability, incentives, and marketing activity can change over time due to market conditions and operational factors; however, we fully understand how this can feel disappointing when viewed shortly after completion. We strive to treat all customers fairly and transparently, and it’s disappointing to hear that this was not your perception. We note your comments regarding the response you have received so far and are sorry if you feel your concerns have not been fully addressed. We would welcome the opportunity to review this further and ensure your feedback is properly considered. Kind Regards, Marcus Linden Homes
5/5
TrustpilotAshton and Julia have been amazing…
Ashton and Julia have been amazing helping me secure my dream home at Edwalton fields! Very nice and we are grateful for their help so far!
Hi Alexandros, We're happy to hear that you had such a positive experience securing your dream home! We appreciate your kind words and are grateful for your feedback. Kind Regards, Marcus Linden Homes
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
TrustpilotThe customer service is really amazing
The customer service is really amazing. And the guidance clarifying doubts were amazing. The staffs are easily approachable for anytime. Very excited and happy to be a part of Linden Homes.
5/5
TrustpilotWe had an absolutely fantastic…
We had an absolutely fantastic experience from Rhodri during our home showing! From start to finish, everything was handled professionally and he even offered us a drink whilst viewing the show home. The agent was knowledgeable, well-prepared, and took the time to answer all of our questions without making us feel rushed.
Hi Emma, We're happy to hear that your home showing experience was fantastic! We appreciate your kind words regarding the professionalism and knowledge displayed during the showing. It's great to know that the attention to detail made the experience enjoyable for you. Thank you for your positive feedback! Kind Regards, Marcus Linden Homes
5/5
TrustpilotVery good Customer Service from Alison and Sam
Alison was very helpful and friendly. We wanted a two bedroom and Alison recomended Humberston Meadows to us, after our visit and tour with Sam, who also was very friendly and helpfu, we like the area and the home, but we are still undecided and have a lot to think about.
Hi Linda, We appreciate your positive feedback regarding your interactions with our team. We're glad you found the area and home appealing and we know such decisions require careful consideration. Kind Regards, Marcus Linden Homes
5/5
TrustpilotRhodri is so lovely and easy to speak…
Rhodri is so lovely and easy to speak to! He helped make the transaction as smooth as possible!
Hi Shaun, We're so pleased to hear that the transaction went smoothly and that you had a great experience with Rhodri. Thank you for your positive feedback! Kind Regards, Marcus Linden Homes
1/5
TrustpilotWe buy your homes
We buy your homes, we don’t get taken on by the council you REFUSE TO KEEP STREET LIGHTS working, especially down here in Cornwall it appears they only have one person to service the UK
5/5
Trustpilot⭐ ⭐⭐️⭐️⭐️
I have had a great experience with Linden Homes so far. The team has been friendly, professional, and very supportive throughout the buying process. Communication has been excellent, and everything has been handled efficiently. I would definitely recommend Linden Homes based on my experience to date.
Hi Christakis, We're happy to hear that you've had a great experience with us. We appreciate your kind words regarding our team's support, professionalism, and efficient communication during your buying process. Thank you for recommending us! Kind Regards, Marcus Linden Homes
5/5
TrustpilotVisiting site found staff very…
Visiting site found staff very welcoming, spent time viewing different properties of intrest , and disscussed options available, returned for another visit and had the same service as before lovely site and good value for money, for people looking to move into a new build this is a nice area and site to consider
Hi Kim, We're happy to hear that you found our staff welcoming and helpful during your visits. It's great to know that you found the site lovely and the value good. Thank you for considering us and for sharing your positive experience! Kind Regards, Marcus Linden Homes
5/5
TrustpilotRhodri was excellent and answered all…
Rhodri was excellent and answered all of our questions. Very professional
Hi Hasnaan, We're happy to hear that our team member was able to meet your needs and provide you with a professional experience. Thank you for your feedback. Kind Regards, Marcus Linden Homes
5/5
TrustpilotRhodri was so good and informative when…
Rhodri was so good and informative when I visited the site there was no pressure just an great meeting which made me feel confortable dealing with him
Hi Tracey, We're happy to hear that you had such a positive and informative experience. We appreciate you feeling comfortable and thank you for sharing your feedback with us. Kind Regards, Marcus Linden Homes
5/5
TrustpilotVery impressed with high level of…
Very impressed with high level of service that Damien provided today
Hi Rachel , We're happy to hear that you had such a positive experience. It's great to know that you found the service helpful and informative, and we appreciate your continued loyalty. Thanks for sharing your feedback. Kind Regards, Marcus Linden Homes
1/5
TrustpilotPromise but don't deliver
Just be really careful buying a Linden Homes house. Nearly 9 years since we moved in and our estate still has unadopted roads as Linden have not done the handover to the council. We have drains with rubble in, moss and vegetation growing at the kerbside, loose manhole covers on roads, unresolved drainage issues and cracks in tarmac and concrete. Linden simply doesn't want to know as we've asked them time after time about handover to the council so we can have someone maintaining the roads and paths.
Hi P, Thank you for taking the time to share your experience. We’re sorry to hear that the situation regarding the road adoption and associated maintenance concerns may be causing ongoing frustration for you and your neighbours. We also appreciate you raising your concerns regarding the estate entrance and the way the area was understood at the time of your purchase.. Marketing materials are produced using the best available information at the time, but we understand how disappointing it must feel when later changes differ from what was anticipated. We will review the details of your specific development so that we can provide clarity on the current position and ensure any outstanding matters are directed to the appropriate teams. Your feedback is important to us, and we genuinely appreciate you taking the time to outline your concerns. We remain committed to supporting residents and working toward a clear and satisfactory outcome wherever possible. Kind Regards, Marcus Linden Homes
5/5
Trustpilotgreat customer service
Rhodri was very helpful and provided me with all the information as requested. would highly recommend
Hi Ruth, We're happy to hear that the information provided was helpful. We appreciate your recommendation and thank you for your positive feedback. Kind Regards, Marcus Linden Homes
1/5
TrustpilotIt was good and easy process.
Rating only, no written review.
Hi Collins, We appreciate you sharing that the process was easy. We value your feedback. Kind Regards, Marcus Linden Homes
5/5
TrustpilotRachel was very helpful and answered…
Rachel was very helpful and answered all my questions and was very knowledgeable.
Hi Daina, We're happy to hear that you found our team member helpful and knowledgeable! We appreciate you taking the time to share your positive experience. Kind Regards, Marcus Linden Homes
5/5
TrustpilotVery good customer service
1/5
TrustpilotDoes not build houses in line with the law
Does not build houses up the Legal standards, they have classed my 85m² house as a 3 bedroom 5 person house, bedroom 1-10.5m² bedroom 2- 8.8m² bedroom 3-4.8m². They are trying to say this house can fit 5 people in. They state its got 2 double rooms and a single room. Not according to the law,NDSS and 2007 LDF framework. Beware do not buy a house of these guys they lie and do a very poor job at building houses and the gardens are even worse will cost you thousands to put right.. they failed to stick to the planning permission granted to build homes that are "fit for purpose"avoid
5/5
TrustpilotExcellent company & beautiful homes
Upon arrival we was greeted by Stuart who was very helpful and kind and answered all our questions and went out his way to help.
Hi customer, We're happy to hear that you had such a positive experience! It's great to know that our team was helpful during your visit and provided you with the information you needed. We appreciate your kind words and wish you the best in finding your new home. Kind Regards, Marcus Linden Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Royston has the most, with 738 reviews rated 2.5 out of 5, followed by Kirby Cross with 695.
The three Linden Homes Eastern offices, by town:
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