Trusted Agent profile
★★★★★
787 reviews across 3 offices and 2 platforms
Linden Homes Eastern has three offices, in Royston, Kirby Cross and St. Albans. Together they have 787 reviews on two platforms, rated 2.6 out of 5 overall.
40
Reviews on Google
All 3 offices
747
Reviews on Trustpilot
Business-wide
Linden Homes Eastern's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSam was brilliant
Sam was brilliant, highly recommended.
Hi SF, We are so glad to hear you had such a brilliant experience with us. We truly appreciate your high recommendation! Kind Regards, Marcus Linden Homes
5/5
TrustpilotWe had a really positive experience…
We had a really positive experience with Colin. He was professional, helpful and took the time to explain everything clearly during our home demonstration. He answered all our questions and made sure we were happy with everything before completion. We really appreciated his time and support throughout the process.
Hi Maryam, We're so pleased to hear about your positive experience with your home demonstration. It's wonderful to know that everything was explained clearly and that you felt supported throughout the process. Kind Regards, Marcus Linden Homes
4/5
TrustpilotMartin was very helpful and explained…
Martin was very helpful and explained all our options, and what would happen going forward.
Hi Amy, We're so pleased to hear that our team member was helpful in explaining your options and outlining the next steps. We truly appreciate your positive feedback! Kind Regards, Marcus Linden Homes
5/5
TrustpilotI received a warm welcome and went to…
I received a warm welcome and went to view the houses they were beautiful. They explained everything clearly and they were professional.
Hi Phillip, We're so pleased to hear you felt welcomed and found our homes beautiful. It's wonderful to know our team was clear and professional throughout your visit. Kind Regards, Marcus Linden Homes
5/5
TrustpilotMy sales advisor rodh was very helpful…
My sales advisor rodh was very helpful in helping me as a first time buyer. Viewing the properties were helpful and rodh was knowledgeable about the site and area which helped us narrow things down. Easy to get overwhelmed with things but rodh gave us written information on things, videos to watch and followed us up till the end. Even tho we didnt buy with linden i felt supported and well informed! Thanks again!
Hi Izzati, We're so pleased to hear about your positive experience as a first-time buyer. It's wonderful that our advisor was able to provide such helpful and knowledgeable support throughout your property search, making a potentially overwhelming process much smoother. We appreciate you sharing your feedback. Kind Regards, Marcus Linden Homes
5/5
TrustpilotColin turned a disappointing key-pickup experience into a true 5-star service!
I recently bought my new home at Quantum Fields in Littleport. My initial experience with the estate agent when picking up the keys was really disappointing. It happened quickly on a very busy road, communication was difficult, and it just felt like a rushed "hello and goodbye" moment. I didn't expect flowers or champagne, but picking up the keys to your new home should be a special moment, and it felt really weak.
Hi Anna, We appreciate you sharing your detailed experience with us. We understand that the initial key collection did not meet your expectations for such a significant moment, and we acknowledge that it felt rushed. We are truly delighted to learn that our team member was able to completely turn your experience around and leave such a positive and lasting impression. We are incredibly proud of our long-serving colleagues and their dedication to our customers. It is wonderful to hear that this positive interaction has led you to recommend us to others. Thank you for your valuable feedback. Kind Regards, Marcus Linden Homes
5/5
TrustpilotJeanette and Jess have been amazing
Jeanette and Jess have been amazing! The whole team at Linden have been great too. We couldn't be happier in our new home and have felt really looked after throughout the whole process.
Hi F.T, We are so happy to hear how amazing your experience has been with our team! It's wonderful to know you are happy in your new home and felt well-supported throughout the process. Kind Regards, Marcus Linden Homes
5/5
TrustpilotWe feel very comfort.explaining very…
We feel very comfort.explaining very well.understanding.approchable and customer friendly.
Hi Jincy, We are so pleased you found our approach helpful and friendly. We appreciate your kind words. Kind Regards, Marcus Linden Homes
5/5
TrustpilotEverything We Hoped For and More❤️👍
We are absolutely delighted with our new home from Linden Homes, Quantum Field Littleport.From our first visit till now,the entire experience was positive and well managed.The sales team Mr. Colin❤️ and Sam❤️ was very friendly, professional and always available to answer our questions, making the buying process smooth and stress free. There commitment to customer satisfaction gave us confidence that we had choosen the right builder.
Hi Joppy, We are so pleased to hear about your positive experience with us. It brings us great joy to know that our team made your home-buying journey smooth and stress-free. We truly appreciate your kind words and recommendation. Kind Regards, Marcus Linden Homes
5/5
TrustpilotSuch an easy and well informed process!!
I approached Clare at the Pleasley View development to enquire about Lindens incentives and their available plots. Clare couldn't have been more helpful, she spent around 2 hours with me to go through everything and made sure I was well informed. I also went back the following day to view again and was shown around by Stuart. He was lovely and again, so helpful. I have now reserved my Linden home and cannot thank Clare and Stuart enough for their help! 10/10 for customer service!
Hi Shelby, We are so pleased to hear about your positive experience at our Pleasley View development. It is wonderful to know our team provided such helpful and informative service. We appreciate you sharing your kind words. Kind Regards, Marcus Linden Homes
5/5
TrustpilotSophie at Mova Reach has been…
Sophie at Mova Reach has been brilliant, nothing much trouble. We have part exchanged our property and reserved our brand new home. Hopefully all will go smoothly and we are looking forward to the autumn when we will get the keys.
Hi Susan, We're delighted to hear about your positive experience and that everything is progressing smoothly with your new home. We wish you all the best for the autumn! Kind Regards, Marcus Linden Homes
1/5
TrustpilotWrong buyer name in system
Cannot believe a so call 5 star, the reservation system for my document prepare is incorrect for the buyer name and reported to them, make a change with the same mistake. It is just so funny to see something like this when I have already mention my surname and first name is the email to them.
5/5
TrustpilotPositive experience with Linden Homes
So far, I’ve had a really good experience with Linden Homes. This includes my initial communication with the appointment booking office, followed by a really informative appointment with Damien. Damien spent time answering all of my questions, and provided additional information relative to my circumstances. It’s clear that he’s keen to understand what customers’ needs and preferences are in advance of a home purchase.
Hi Vanessa, We are so pleased to hear about your positive experience with us. It is wonderful to know that our team provided such informative and helpful service, understanding your needs. Thank you for sharing your feedback. Kind Regards, Marcus Linden Homes
5/5
TrustpilotElsie was absolutely amazing
Elsie was absolutely amazing, 10/10.
Hi James, We are so glad to hear our team made everything stress-free and simple for you. Thank you for sharing your positive experience! Kind Regards, Marcus Linden Homes
5/5
TrustpilotCoventry - the Meadows at Woodland View
We purchased our house at the Coventry the Meadows at Woodland View and we couldn’t be happier with our first home, and could not recommend a Linden Home enough! Sharron (sales lady), Laurie (customer service representative) & Mark (site manager) have been absolutely brilliant. I highly doubt our home buying journey would have been as enjoyable without them!
Hi Millie, We are so pleased to hear how happy you are with your new home and that our team made your home-buying journey so enjoyable. We truly appreciate your kind words and recommendation! Kind Regards, Marcus Linden Homes
5/5
TrustpilotVery helpful and friendly!
Rating only, no written review.
Hi Grace, We're glad you enjoyed your experience. Thank you for your kind words. Kind Regards, Marcus Linden Homes
5/5
TrustpilotAllison Melia was very well informed
Allison Melia was very well informed, we got an almost immediate appointment and visited the show homes - she was very well informed, attentive and knowledgeable. She went through the different ways to purchase and which plots were available together with current incentives. The only reason we have not proceeded is because of a family illness which means we have had to put things in hold
Hi Ellie, We are so glad to hear about your positive experience with our team member. We appreciate your kind words and understand that family matters can sometimes put plans on hold. We wish you and your family well. Kind Regards, Marcus Linden Homes
1/5
TrustpilotI am honestly too disappointed to…
I am honestly too disappointed to explain why am I giving this review. My advice to anyone reading this is simple; stay far away from Linden, you will not be satisfied with their houses or services once the sale has been completed.
Hi Jordan, Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience left you feeling disappointed. Providing a high level of service both during and after the sale is extremely important to us, so it’s concerning to read your comments. We would genuinely welcome the opportunity to better understand what went wrong and address any issues you may have encountered with your home or our service. Customer satisfaction remains a priority for us, and feedback like yours helps us identify where we need to improve. Kind Regards, Marcus Linden Homes
5/5
TrustpilotDedicated staff
Dedicated staff, polite and the location is lovely.
Hi Olayinka Jimoh, We're so happy you enjoyed your experience with our dedicated staff and lovely location. We appreciate your kind words! Kind Regards, Marcus Linden Homes
5/5
TrustpilotColin and Sam
Colin and Sam made the process for us as first time buyers incredibly smooth . They have always been welcoming. They were extremely helpful in answering all our questions and guided us from the beginning . Colin and Sam are very knowledgeable and professional at their work. They both are doing an outstanding job.
Hi Stephanie, We're so pleased to hear our team made your first home-buying experience incredibly smooth and welcoming. Their knowledge and professionalism are truly valued. Thank you for your kind words. Kind Regards, Marcus Linden Homes
5/5
TrustpilotAllison Melia at Ferriby Fields was…
Allison Melia at Ferriby Fields was brilliant and made everything smoother. Helpful, kind and informative
Hi Rebecca , We are delighted to hear that your experience was smooth and that you found our team helpful and informative. Thank you for your kind words! Kind Regards, Marcus Linden Homes
5/5
TrustpilotKatie a great help
Hi Jane, We appreciate your kind words and will be sure to pass your review onto Katie. Kind Regards, Marcus Linden Homes
5/5
TrustpilotWelcoming experience…
It’s a great welcoming experience Martin has provided us today. He was patient to our questions and taken time to show around the estate. Customer care is brilliant, he has give us the right advice to choose from. Looking forward to consider the property from Linden Homes.
Hi Bala, We're so happy you had such a welcoming and helpful experience. We appreciate your kind words about our team and are glad we could assist you. We look forward to your continued interest. Kind Regards, Marcus Linden Homes
5/5
TrustpilotFriendly and very welcoming.
I have visited Linden homes at Pleasley View twice now.
Hi Catherine, We are delighted to hear you had such an excellent experience with us. It's wonderful to know our team was kind, patient, and helpful, and that you felt no sales pressure. We appreciate your positive feedback. Kind Regards, Marcus Linden Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Royston has the most, with 738 reviews rated 2.5 out of 5, followed by Kirby Cross with 693.
The three Linden Homes Eastern offices, by town:
