Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotHere's my honest view - steer clear!
Here's my honest review as a recent buyer from Linden:Lets face it, all big housebuilders are working to give return to shareholders. As such, they build as quick as possible, and build to a price. Snags are to be expected.However - the number of snags, coupled with the arrogance of customer services made us regret buying. There were about 25 things that needed fixing. I don't want to say what the snags were in case Linden identify us and go to town on us with lawyers - that's the sort of company they are.They attempted to charge us for two of the snags! I objected to this and we've heard nothing since.My advice would be to steer clear unless you are prepared for 6 months of stress and frustration. Their one saving grace was a great site manager at the end of our struggles that actually got things done. He wasnt afraid to yell at the hideous apes that Linden employs to work on site in order to get things fixed for us.If I was a senior boss at Linden (or indeed a shareholder), I'd have major concerns for the future.
David · 7 November 2019 · Linden Homes Eastern Royston
★★★★★ 1/5
TrustpilotHere's my honest view - steer clear!
Here's my honest review as a recent buyer from Linden:Lets face it, all big housebuilders are working to give return to shareholders. As such, they build as quick as possible, and build to a price. Snags are to be expected.However - the number of snags, coupled with the arrogance of customer services made us regret buying. There were about 25 things that needed fixing. I don't want to say what the snags were in case Linden identify us and go to town on us with lawyers - that's the sort of company they are.They attempted to charge us for two of the snags! I objected to this and we've heard nothing since.My advice would be to steer clear unless you are prepared for 6 months of stress and frustration. Their one saving grace was a great site manager at the end of our struggles that actually got things done. He wasnt afraid to yell at the hideous apes that Linden employs to work on site in order to get things fixed for us.If I was a senior boss at Linden (or indeed a shareholder), I'd have major concerns for the future.
John · 7 November 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 2/5
TrustpilotLinden Homes
Firstly, we have numerous snags (to be expected) with different severity levels however this included things such as no durgo valve on the waste, which is just sheer incompetence. It took around 3 months to get all of the snags fixed including replacing loft hatch, back door being fixed 3 times, flush on one of the toilets looked at 4 times, front door had to be hung again, slabs repaired in garden, missing kitchen items. As for the 'landscaping' they did with the front garden, all flowers died within 3 days of moving in as they were not planted correctly. We had to wait over 6 weeks to even be able to order broadband and have been back and forth with British Gas re gas and electric ever since, I get the feeling we were moved in slightly ahead of schedule.As they are still building, there is a lot of site traffic down our access road to the cul de sac (expected, isn't an issue) however we have ongoing issues with our road currently having 5 different levels, a pot hole developing and constantly full of nails/mud from JCB's etc. Currently chasing customer services, to no avail! Just waiting for the day I severely damage car/tyres.Feel there could have been better communication from the start from sales team and site manager, with a bit of honesty re the house, road, site etc as feel we were chucked in way ahead of schedule to meet sales targets.I would recommend keeping on top of them with any snags - email, phone, hassle any way you can as once your snagging time period is over, you're passed over to somebody in Head Office who is constantly out of the office and doesn't reply to calls or emails.
DV2021 · 5 November 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotUpdate on my uninhabitable & blighted house (4 years of living hell)
Message to Caveat Emptor - I've shared your very shocking but very honest review on Twitter. Please read my reviews on here too.... almost 4 years I've been unable to even live in my Linden Home. The house is Uninhabitable / Defective / Blighted due to contamination. Linden's Commercial Director forced me out on 19/01/2016 - as at today's date that's 3 YEARS 9 MONTHS and 2 WEEKS ago - and never to return. It's cost me more than £56,000 (to date 01/10/19) in mortgage payments for a house NOT FIT FOR PURPOSE. Linden served me Eviction papers from the first rental effectively throwing me out onto the streets as I have it in the SAR that they had taken "possession" of my house and taken my house "back". They changed the locks to MY house in April 2016 and walked away with the keys to MY house in August 2016 with their lawyer stating "our client was only [fixing] it as a gesture of goodwill and they are no longer prepared to". I moved rentals then NHBC also stopped reimbursing the rent so Eviction papers again. I've moved around like a vagabond for 4 years, living in 4 different hotels (Linden threatened to stop reimbursing the hotel bill 3 times then acted on those threats - my credit card bill rose to £11,000 so I was forced to move out of the hotel into a cheaper pub room until NHBC put pressure on Linden to pay hotel so after a week in a pub room, I moved again, back into the hotel).Yet then NHBC did exactly the same, cut off funding my alternative accommodation in April 2018.I was forced to move to a 3rd rental and it's cost me (to date) nearly £19,000 in rental payments on top of my mortgage. Linden Homes and the NHBC caused me to have a nervous breakdown in February 2016 and I've never been well enough to return to work. My loss of earnings is massive. The bullying, threats and lies I've received not only from Linden and NHBC but their respective lawyers (Gateley and Dentons) has been and still is horrific cruelty. To anyone reviewing Linden after a short time is very naive.I've also been taken to court twice for non payment of council tax on my uninhabitable house when I'm paying council tax on my alternative rental accommodation. I was slapped with two Liability Orders and have had to sell off personal possessions to chip away at the arrears. Linden Homes and the NHBC are LIFE WRECKERS.The CEOs sit in their ivory towers and don't care about ruining the lives of their paying customers. Read the Trustpilot reviews on NHBC too. As if all that isn't bad enough I've lost my overseas holiday home/ retirement property because I could no longer afford the mortgage because that money is being used to fund rental properties to live in in the UK whilst my Linden new build sits empty but still costs me a mortgage every month. Both are abhorrent companies with no moral compass.This is the real truth of buying a so called "dream home" from Linden Homes not these highly suspicious 5* reviews. If anyone wants to contact me you will find me on Twitter at Yvette86129589
Yvette · 1 November 2019 · Linden Homes Eastern Royston
★★★★★ 1/5
TrustpilotHow bad can Linden Homes be! Well an update to the previous thread…
Well an update to the previous thread of ‘LINDEN HOMES A VERY SORRY TALE...........’Well yes they may construct a good house somewhere, sometimes, but the reviews on this site clearly show otherwise.Those that actually write good reviews within weeks, or a few months of moving in, are a little niave to say the least, but each to their own.After 6 years of hell and no contact from Linden for over 4 years this is the end result!Well just to update this thread, 6 years to the day of buying this property the NHBC finally issued a Certificate of Repair, on all the works carried out. The total costs are well over £300,000.00 not to mention our financial burden to get it put right.We have had no contact from Linden Homes since 2015. They just ignore emails, and never reply.Galliford Try who own Linden have a new CEO so I thought I would write to him about our plight, include all the lying emails and deceptive practices as evidenced in the Subject Access Request, as well as the paragraph in their handbook they give to all new home owners...........It clearly states'Moving In and Enjoying My New Linden Home (sic)Page 10 - 'FOR EXTRA REASSURANCE’“ Essentially this means you could be entitled to compensation, if we encounter problems finishing your home, and any issues once you have moved in, that are our fault will be put right. We know this is the worst case scenario, but it gives everyone peace of mind just in case something does go wrong ”We asked for compensation as documented in the booklet, where they clearly you got things very, very wrong. Things that were clearly their fault. Even to the point of signing off faults identified by the Building Inspector, as corrected, that never where.The response in short was tough luck, the NHBC repaired your property, so there is no come back on us. It is not our fault we bought a new property in good faith, allegedly constructed to a set standard, and inspected throughout its construction by the NHBC. Is not out fault that Linden Homes signed off faults that were never corrected, and its not our fault it was built to such a poor standard it was a building site on and off for 6 years and took over £300,000.00 to repair. But apparently according to Galliford Try it is, and the fact they had spend so much putting it right is our fault too?Dear Mr Thank you for your email dated 11th October.I sympathise with your situation and apologise for the difficulties you have experienced. I understand, however, the matter has been dealt with by the NHBC in its independent capacity.Regards Graham ProtheroChief ExecutiveThere is very little justice in this world, and Galliford Try are now to buy out Bovis and merge them with Linden Homes!As said before such stories are just 5 minute wonders, no one sits up and takes notice, there are no consumer rights for new house buyers, building companies know this and just laugh all the way to the bank with your money, what a wonderful occupation to be in.Fat cats just get fatter
Caveat · 31 October 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 4/5
TrustpilotLovely experience
Lovely experience, accommodating team from start to finish. Completed on time. Very happy with my new home.
Charlotte · 22 October 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotI wouldn't buy from them again. Shame.
Pain to deal with them. We bought a new build home (Borley Park, Botley) and gave them our key to sort out snagging problems after we moved our belongings into the house. Next day when I was at work and they worked on the house our smart alarm system recorded one of their people as he rummaged in our drawers. The next day they sacked the man and they said sorry. I had to replace the locks, and put a new security system in place plus disposed of all the effected clothes which cost me thousands. I ask Linden to pay for some of the damage they caused because of their negligence, but I had no luck with them. Nice. I wouldn't buy from them again. Shame.
Alexander · 19 October 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotIf there was an option for zero stars…
If there was an option for zero stars it would be that. I have lived on the Linden Homes estate in Radstock for 2 1/2 years and had no contact from Linden Homes to the changes of plans for the road etc. The Road works have been contracted out and the lovely men completing the works have kept the street up to date of changes. This is not good enough Linden Homes!The road plans have changed, I have checked with BANES, we have not been informed by yourselves. The road is meant to be a two way road, however you can only fit one car down at a time. You have not met the legal requirement for two lane road... what are you going to do.Also stop ignoring the feedback and comments your customers are leaving. The Bristol office have not been helpful, and are refusing to contact any of the property owners to discuss options. All we ask for is communication.My first ever home and I would not buy from you ever again - not worth the hassle.
George · 15 October 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 5/5
GoogleRating only, no written review.
Emily · 13 October 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 4/5
GoogleHouses aren't overcrowded there. Is nice visiting my sister in her new home
Emily · 13 October 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 3/5
TrustpilotHaving been in our house in Truro now…
Having been in our house in Truro now for 3 years, the house is good quality and a really nice design, just make sure you get them to fix any problems as soon as you possibly can as time goes by as they loose interest the longer you leave it. Make sure to check every screw, fixing, hinge, downpipe, french windows etc... in the first couple of weeks of use and keep on at them until they turn up. AND when they do turn up make sure you are there to make sure everything is fixed.
Matt · 4 October 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotI was told that my home would be ready…
I was told that my home would be ready winter 2019 they was very pushy in me signing my house over and everything then to have a letter saying my house is ready but roads and stuff are not and that my house wont be ready till January to July 2020 I needed a quick move y I went down this route now I regret and wish I bought another house as this would of been a quicker option for me I would of been waiting over 18 months for a move since I bought this house. Linden your a joke and hope people dont make the same mistake as us
Amanda · 2 October 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 5/5
TrustpilotGood quality houses, and excellent customer service
We bought 3 bedroom house from Cranbrook, Exeter. We're very delighted with the quality of our new home. Absolutely fantastic customer service before and after sale. Thank you very much for Simon proper gentleman and the rest of the sales team also Michaela and the rest of the after sales team. Would definitely recommend Linden homes to anyone.
Tony · 25 September 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotTerrible
Beyond Terrible. Worst buy . Bad workmanship no customers service . No ones interested in helping resolve problems. So Disappointed with our purchase. Kitchen dysfunctional . Carpets fitted badly. Poor finish in bathrooms. Purchased before completed big mistake garden not big enough to put a shed up . As for the House Rising damp ! We moved in May 2019
Nuggets · 25 September 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
Trustpilotpoor Housekeeping
I currently live on montbray in Barnstaple a linden home, we are required to pay some sort of maintenance charge for keeping the place neat & tidy whilst I think this is a good idea I don’t like the fact that plants are being planted only to be left to die & at our expense be replanted a couple of weeks later, surely this is a complete waste of our hard earned money .
Debbie · 23 September 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotGoogle 'Portsmouth news woman suicidal' re Linden
To a recent Reviewer saying "this is a genuine review" all I can say is how naive to give a 5* rating just over a month after moving in. Encouraged to leave a 5* review so soon yet who, in their right mind, gives 5 stars then goes on to list multiple things wrong !!!!! If they were genuine I'd have thought 3 stars at most would have been more appropriate. Snags having to be done multiple times, getting contractors back not once, not twice but 3 times. This reviewer does realise, surely, that when giving a review against Linden that does include their contractors 🤔 so complains or admits faults yet still gives 5* 😂Let's see if they still want to give 5* when they've been in 2 years or when something major goes wrong and Linden doesn't want to know. Maybe this reviewer should Google 'Portsmouth news woman suicidal" and see the contempt Linden really treat its customers with.How anyone can give 5* to this abhorrent, unethical, bullying, cowboy of a builder is beyond me.
Yvette · 19 September 2019 · Linden Homes Eastern Royston
★★★★★ 5/5
TrustpilotLovely family home- Cleeve View
This is a genuine review.We bought our finished house (The Cheltenham) in May 2019 and moved in in July 2019 due to our jobs and we have had a very good experience with everything so far and our pleased with our choice.Neil in the Sales office was competent and not pushy allowing us to choose between a couple of plots. He was helpful and answered all our questions.The buying process was quick and efficient as we weren't in a chain as we had sold our flat previously and were renting.The move itself was easy and I cannot praise AJ, the site manager, more. He really goes beyond to sort out any issues, has a real attention to detail and genuinely cares that you have a good experience. He's also my toddler's hero and is always so nice to him. No snag is too small and he will keep chasing to get it sorted.The site at Cleeve View is nicely thought out, wide streets and plenty of parking spaces. Also a decent amount of greenery so you don't feel hemmed in. Our garden is a decent size and the double garage is enormous. As is expected we have had a few snagging issues such as paint work, some wall dents (mainly caused by the wardrobe fitters), a fan not wired correctly and the patio doors warping. Nothing we couldn't live with till fixed. We do have a couple of improvements to suggest though:-I would say that the contractors that Linden use can be a bit hit and miss. The wardrobes (paid for by the interiors package) were fitted by Goodings and they had to come three times to make them work and even then left holes in the walls for Linden to fix. AJ was on this very quickly though. We had an issue with a painter not completing the snagging list so had to have another visit. Luckily I was around but I can imagine if you were working it would be frustrating.Also it is a shame that Linden choose to cost cut in certain places: --The Indesit appliances feel quite cheap. The double oven only came with two racks and the fridge with one shelf and a bottle shelf which is pointless. -No higher units in the utility room (have had to buy more ourselves and pay to have them fitted).-A lack of sockets or positioned in strange places- Irritating that you can only turn lights on/off from one switch in the family room/ dining room/ kitchenOverall I would definitely recommend this Linden site and others on here and in the street are all happy with theirs.
Rachel · 19 September 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotTread carefully...
We moved into our linden home in Dec 2018. Initially we were impressed with the attitude of the sales team and the site manager, and our initial snagging list was rectified within days.However, in February we noticed damp in the lounge which was caused by the bath waste not being connected to the soil stack properly, we waited 6 months to have a cracked tile in the ensuite replaced and to cap it all for the last 2 months we've had the strong smell of raw sewage flooding into our property.After contacting Lindens 4 times to get it investigated, it transpired that the durgo cap was missing from the top of the stack and it was packed with pipe lagging! My wife and toddler have been displaying symptoms from inhaling the fumes.Suffice is it to say we are now taking legal action against Linden homes as nobody should expect to essentially be poisoned by the fumes from raw sewage in their brand new home.
James · 11 September 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotBloody awful
Bloody awful. Stitched us up on the freehold before the ink was dry on the leases and failed to fix faulty dangerous central heating flues
Alain · 6 September 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotCustomer service don't even answer the…
Customer service don't even answer the phone. Reported issues get ignored. Many residents on the development are angry and unhappy.
Al · 6 September 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotDon't be fooled by suspicious good reviews - read the truth in mine
All very well someone below saying "stear clear of witch hunts and spouting off on social media" but for most of us, we only TOOK to social media because of Linden Homes' attitude and appalling bullying and mishandling of our claims. Easy to be a part of the "blame" culture when it's not you who has had your life ripped apart. If you want the truth, read my reviews, not someone who has one way or another been incentivised in giving a good review... and who in their right mind reviews a company highly when admitting it has taken the 2 year warranty period, almost in its entirety, to get the house they were lied into believing they would get! If you bought a car that didn't run properly for the first 2 years, are you telling me you would find that acceptable and give praise just because it got fixed just about within the 2 years. How absurd. Linden walked away with my keys after changing the locks and tried to have me thrown out of a rental property whilst withholding the keys to my house. Not only have I paid more than £54,000 in mortgage payments on a house "unfit for habitation" but I've paid out more than £20,000 to live elsewhere in temporary accommodation too and have lived in 4 hotels and 3 rental properties in 3.5 years. Packed and unpacked 10 times so please, don't anyone tell me it's about relationship building with these unethical bullies. The TRUTH about Linden Homes lays in mine and the other 77% of unhappy, ripped off and abused customers reviews.Strange how these so called 5* reviews pop up after several scathing ones! You don't fool us Linden.
Yvette · 6 September 2019 · Linden Homes Eastern Royston
★★★★★ 4/5
TrustpilotAbbey Farm B Swindon
My wife and I purchased a Linden Windsor in October 2017. We have had our fair share of issues from drainage problems to the usual snagging such as creaky floor boards and settlement cracks. At first there was a problem with communication between the customer care team and my wife and I but Linden made changes internally which inturn helped in building a good relationship between Linden and ourselves . We will have been in our house 2 years in October and the issues are coming to a close within the 2 years builders guarantee. The best way to approach issues with house builders is to build good communication and a relationship where both parties respect each other and the same end goal within a realistic time frame. I have been in the civil engineering and construction industry for 22 years so can relate to being the contractor and the buyer. My advise is to steer clear of witch hunts, spouting off on social media and concentrate on sorting your own home and all will come good. My family are now enjoying our Linden home almost issue free.Hope this helps anyone only reading the bad reviews.
Matthew · 5 September 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 5/5
TrustpilotDevelopment
Development - Wilford Fields, West Bridgford. My partner and I visited many developments in the West Bridgford area before deciding to buy a new home with Linden Homes. From the initial meet, the sales team really stood out in terms of friendliness, approachability and passion. They helped us choose the home and specification that suited our budget. They were very good with updating us on the progress and actually expedited the build so it was ready for my partner's birthday which was lovely. All of the punch list items were resolved quickly and the build quality is excellent. My father owns his own construction company and commented on the quality of this house and the development. I would really recommend this company and several reviews below would have put me off but I'm glad I made my decision based on merit, which was to the sales team.
Jon · 5 September 2019 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
Trustpilotif your looking for a new build please…
if your looking for a new build please avoid this company
James · 2 September 2019 · Linden Homes Eastern Kirby Cross
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
