Trusted Agent profile
★★★★★
141 reviews across 2 offices and 2 platforms
Legal and General Homes Cotswolds has two offices, in Didcot and Highworth. Together they have 141 reviews on two platforms, rated 3.9 out of 5 overall.
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Legal and General Homes Cotswolds's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotBuying our new home consisted in…
Buying our new home consisted in filling out a lot of forms, the team led us through the procedure very carefully and considerately. Abbie was our go to person and was so professional as were the rest of the team and always with a welcoming smile.
Dear Janet,Thank you for your feedback. We will certainly pass this feedback onto Abbie and the team. Best wishes in your new home!Kind regards,L&G Homes
1/5
TrustpilotThink twice…..Really great to sell you the house .
Really great to sell you the house .. very good communication and support but terrible following up and non existent support with snagging list been waiting months for things to be fixed … terrible after care and customer service
Dear Nikki, We're very disappointed to hear this. Please be assured this has been passed onto the regional team.Kind regards, L&G Homes
5/5
TrustpilotVery detailed explanation and patient…
Very detailed explanation and patient to answer all our questions.
Dear Sau,Thank you for your feedback.Best wishes in your new home!Kind regards,L&G Homes
3/5
TrustpilotNot very helpful
Not very helpful, havnt heard from them since we viewed the show home. Other builders have called us and offered us deals and answered our questions etc. These guys are not very knowledgeable when we’ve asked questions. We have a cash deposit and no chain so thought they would be more keen to sell to us. Have decided to spend our money elsewhere.
Dear Elli, We're very sorry to hear you were unsatisfied with our service. Please do not hesitate to contact cala.group@cala.co.uk with more information.Kind regards, L&G Homes
5/5
TrustpilotSuper 5 ⭐️
Very good service, Abby, Jo and Michelle they are all very nice people of a great team, thanks a lot
Dear Lin,Thank you for your feedback, it is lovely to hear about your experience with the team.Best wishes in your new home!Kind regards,L&G Homes
1/5
TrustpilotZERO AFTERCARE
Complete lack of customer service after they’ve taken your money! A number of emails sent to supposedly senior members of the site team and customer care which are repeatedly ignored. Every encounter I have had post sale has involved having to chase a response. Extremely frustrating and quite frankly dreadful customer service!
Dear Emma, We are extremely sorry to read your review. This has been escalated to the regional director who is dealing with this. Kind regards, L&G Homes
5/5
TrustpilotInformation meeting
We had our information meeting yesterday. As first time buyers we are unsure of loads of things but the service we had so far had been outstanding esp. Katie she has made us feel so relaxed and took time to explain everything. I would recommend this company to everyone.
Good morning, Thank you for your feedback, it is lovely to hear about your experience with Katie and the team.Best wishes in your new home!Kind regards, L&G Homes
5/5
TrustpilotWe have now happy to be buying a new…
We have now happy to be buying a new house, the service we got from Katie was fantastic
Hi Mark,Thank you for leaving your review. It is lovely to hear about your experience with Katie.Best wishes in your new home!Kind regards,L&G Homes
1/5
TrustpilotAbsolutely no customer service
Absolutely no customer service. Moved in 6 months ago. The lead flashing on the dormer window has a gap which means that every time it's even slightly windy the draught gets in behind the tiles and rattles them loudly so it's impossible to sleep. I have sent countless emails and phone calls to try and get it sorted but never get a reply, just told it will be sorted and someone will get back to me, which they never do. L&H find it acceptable that even though I am paying rent on a 3 bed house, one of the bedrooms cannot be used to sleep in for approx a third of the time so we end up having to sleep on the sofa. The developer never answers my calls either. They initially sent contractors out but they said there was no problem despite me sending audio files of the noise. The gutter contractors said the tiles were loose but the roofers apparently wont come back saying its not their problem. L&G need to sort this out. I've had enough of sleeping on the sofa so am seeking legal advice.Its not acceptable that 6 months after moving into a property one of the bedrooms is unusable for sleeping in. I asked if they weren't going to fix the problem, I could get a local roofer to replace the flashing or fix it down but was told I couldnt do that. So what am I supposed to do?
Hi Emma, We are really sorry to hear the issues you are experiencing. Unfortunately, we cannot find your details on our system. If your enquiry refers to a home you have purchased through Legal & General Homes, please can you email your development details to cala.group@cala.co.uk and our regional team will look into this right away. Kind regards, L&G Homes
2/5
TrustpilotFinchwood park a mess
Finchwood park a mess, dug up roads and pavements not finished, always have drainage and sewage lorries around unblocking drains and also currently have a burst drain leaking a lot of water which has been left for 2 days, dead trees and turf and weeds everywhere especially round the flats. We pay maintenance every month to up keep the grounds all I’ve seen is the lawn cut but no weeding or watering of the plants have been done and looks a mess. Started phase 2 haven’t even finished phase 1. Roads still need to be finished and street lights installed so some areas at night are pitch black. They make the front of the site all nice where the office is making sure the grass and plants are watered and looking perfect for people viewing properties but for the residents it’s a mess. Also the smell of weed every night when your sitting in your garden on a nice evening isn’t ideal and nothing is done about it. Lots of people buying and using drugs round here. Please look around before you buy and it would be nice to see some improvement of the site as people pay a lot for these homes.
Hello, We are incredibly disappointed to read your review. Please can you email cala.group@cala.co.uk with your contact details and we will look into this right away. Kind regards,L&G Homes
5/5
TrustpilotL & G Homes - Superbly Helpful
L & G Homes have been superbly helpful all the way through the buying process. We haven’t completed yet, but I have every confidence that the process will continue to be smooth.
Hi Rob,Thank you for leaving your review. It is lovely to hear about your experience with our team. Best wishes in your new home when the time comes!Kind regards,L&G Homes
5/5
TrustpilotGreat customer service
We have recently reserved a new home at a L&G development and the experience so far has been very good. The sales team has been very helpful and supportive explaining everything we needed to know and answering all our questions. The follow up communication has been really good, keeping us up to date and helping with all aspects of the purchase. The team are a real pleasure to deal with and are always genuinely happy to see and help you which makes the whole process so much enjoyable.
Hi Chris,Thank you for leaving your review. It is lovely to hear about your experience with our team. Best wishes in your new home!Kind regards,L&G Homes
5/5
TrustpilotHaving lived in rented property for the…
Having lived in rented property for the past 18 years I was very excited about the prospect of owning my own home, but also apprehensive about this major decision. Having lived in other peoples properties for so long I decided on a new build and discovered the L&G development just 15 minutes away. The ladies on the site were very informative, helpful and honest. At no time did I feel under any pressure. A big attraction was that everything I needed was included and of a very high standard. Having decided on the property I wanted, the big question was could I be patient until it is going to be ready. The answer is of course YES.
Dear Joseph,Thank you for leaving your review, it is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,L&G Homes
5/5
TrustpilotExcellent service received from the…
Excellent service received from the Buckler team. Been very helpful and kept us updated throughout the whole process. Thank you team
Dear Amy,Thank you for leaving your review, it is lovely to hear about your experience with our Buckler's Park team.Best wishes in your new home!Kind regards,L&G Homes
1/5
TrustpilotBad Customer Service/After Care
Been waiting for soft close hinges since February 2022 as it’s annoying the doors slamming when kids in bed waking them. After 4 months they sent one part but not the other part even though an after care person seen the issue. Constantly being ignored, promises of part coming and all the time the 12 month warrant will expire! Pleasant staff to talk to but when it comes to action nothing happens! If I could give a minus star I would. Customer service is zero and even reporting issues via the portal the jobs just sit there and you have to chase the works. Garfield DW Homes Wigston Meadows
Dear James, We are very sorry to hear you are having issues with your home. Please can you email cala.group@cala.co.uk with the development details of your Cala home and the relevant regional team will look into this right away for you.Kind regards, L&G Homes
5/5
TrustpilotAbout the best sales office I've ever…
About the best sales office I've ever seen for a builder. Full of technology to demonstrate the layout of the new estate. Loved the design of the homes. Now going through the buying process. Hopefully will be as smooth as it can be.
Dear Ste,Thank you for leaving your review, it is lovely to hear from happy customers. Best wishes for your home buying journey!Kind regards,L&G Homes
5/5
TrustpilotBrilliant team at Finchwood Park
Everyone I have spoken to or physically met on site has been more than accommodating, so professional, friendly and knowledgable. We have repeatedly asked for viewings or had questions; they are always really honest, tactful, quick to respond and always exceptionally attentive. Really thankful to the Finchwood Park sales team for everything! Off to view the house again this afternoon!
Dear Samantha,Thank you for leaving your review, it is lovely to hear about your experience with our Finchwood Park team.Best wishes in your new home!Kind regards,L&G Homes
5/5
TrustpilotWe were taken with the quality of the…
We were taken with the quality of the homes and the all inclusive specification. The site at Shrivenham has a nice open feel to it. We are only at reservation stage but have been impressed with the sales team at Shrivenham who have been very helpful and a pleaseure to deal with.
Dear Diane and Nigel,Thank you for leaving your review, it is lovely to hear about your experience with our Shrivenham team.Best wishes in your new home!Kind regards,L&G Homes
5/5
TrustpilotWe were extremely impressed with the…
We were extremely impressed with the service and professionalism of the L&G team, especially Ms. Simpson, who was able to answer all our questions.
Hi Julia,Thank you for leaving your review, it is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,L&G Homes
5/5
Trustpilotgreat sales experience
Our experience with Legal and General Homes so far has been great. We have talked to Tony at Cross Trees Development in Shrivenham and Lily and Jane at Nobel Park in Didcot. They were all extremely competent and kind, they took their time to explain everything about the house, the development, future plans and how they work. It has been really nice to feel welcomed and listened to. We found many other developers to be very rushed and not caring about our needs. The quality of the houses seems higher than the average new builds and they have some very interesting designs. The homes are more spacious than other we have seen and they seem like genuine good people. We are in the process of reserving a house and hopefully everything will go smoothly. The premises are there!
Hi Beatrice,Thank you for leaving your review, it is lovely to hear about your experience at our developments and with our teams. Best wishes in your journey!Kind regards,L&G Homes
4/5
TrustpilotExcellent service for Jennifer
Excellent service from Jennifer. All handle good.
Hi Chun,Thank you for leaving your review, it is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,L&G Homes
1/5
GoogleDishonest, Unprofessional and untrustworthy!
5/5
TrustpilotExcellent service at Noble Park.
We visited Noble Park, Didcot to view a Drayton show house. We were greeted by Lily Simpson Sales Consultant. We were welcomed on arrival and made to feel special , she was fully aware of what we were looking for. The walk around and communications were very clear and she listened carefully and her approach was a breath of fresh air. The best customer service I have ever received, needless to say we are very interested in purchasing in the future. Well done Lily.
Hi Philip,Thank you for leaving your review, it is lovely to hear about your experience at our Nobel Park development. We will certainly pass your feedback onto Lily. Best wishes in your new home!Kind regards,L&G Homes
5/5
TrustpilotFantastic Team at Nobel Park
The team at Nobel Park have been really great and extremely efficient throughout the process with us so far. They are super friendly and helpful and have made the experience very positive for us. Very much looking forward to moving into our new home with L&G soon!Helen Merry
Dear Helen,Thank you for taking the time to leave your review, it is great to hear from happy customers.Best wishes in your new home.Kind regards,L&G Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Didcot has the most, with 121 reviews rated 3.8 out of 5, followed by Highworth with 117.
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