Trusted Agent profile
★★★★★
92 reviews across 2 offices and 3 platforms
Lane and Bennetts has two offices, in Letchworth Garden City and Langford. Together they have 92 reviews on three platforms, rated 4.6 out of 5 overall.
Lane and Bennetts's two offices, most reviewed first. Each has its own page.
Showing 88 reviews on Google only. Show every review
5/5
GooglePatricia and the team at Lane and Bennetts were very helpful during our house purchase. Despite several hiccups along the way caused by solicitors and the chain breaking, the process was smooth and relatively stress free thanks to their professionalism and responsiveness.PositiveResponsiveness, Professionalism
5/5
GoogleThe team at lane and Bennett’s went above and beyond to sell my house. I felt at ease the whole way through the process and was updated as soon as any news came in regarding my property. I’d highly recommend and wouldn’t go anywhere else again when I come to listing my next property.PositiveProfessionalism
5/5
GoogleWe were very much impressed with Lane and Bennetts. They were professional and from the very first day that we viewed the property with them that we now own, they were lovely. Very friendly, very professional. They always had a nice disposition on the phone. This makes a difference in business. WE would certainly recommend them to anyone that needs an estate agents.PositiveResponsiveness, Quality, Professionalism, Value
4/5
GoogleRating only, no written review.
5/5
GoogleVery helpful, genuine and experienced advice. Thank you.
5/5
GoogleRating only, no written review.
2/5
GoogleUsed there interactive window search but no one felt like getting back to me when I requested details...
Dear Darren, Thank you for contacting us, and leaving us your review on Saturday evening. We are very sorry that your contact with our interactive window display has not reached us. We are speaking with the technical team to iron out the fault, but in the meantime please don't dont hesitate to contact us by telephone (01462 67100) or email : Letchworth@laneand bennetts.co.uk to let us know your specific requirements, and we will be glad to help. Kind regards Michael Delaney Director.
5/5
GoogleThank you Patricia and the whole team for the extraordinary work and making everything so easy for us especially during these difficult times. Because of you we have managed to move in less then 2 months ♥️
5/5
GoogleEstate Agency how it should be. We purchased a property in February 2020 through Lane & Bennetts. All of the team were highly professional and a real pleasure to deal with. They understand in detail how to make a transaction as smooth as possible, always ready to offer advice and work hard to make sure the legal aspects of the transaction run as they should. It was a real pleasure to purchase through such a professional business with people that really care about what they do.
5/5
GoogleEstate Agency how it should be. We purchased a property in February 2020 through Lane & Bennetts. All of the team were highly professional and a real pleasure to deal with. They understand in detail how to make a transaction as smooth as possible, always ready to offer advice and work hard to make sure the legal aspects of the transaction run as they should. It was a real pleasure to purchase through such a professional business with people that really care about what they do.
5/5
GoogleI rented a wonderful flat from this agency; they were extremely helpful and understood my particular circumstances very well, and went the extra mile to make sure I was able to move in when I needed to. I recommend them
Dear Katherine, Thank you for your kind review and words. We are proud to say that personal service to our clients is at the heart of what we do and we were particularly delighted to assist you in renting a property, and subsequently selling you one of our fine homes. We hope you enjoy your new home!
1/5
GoogleRating only, no written review.
We noticed you have left a rating today, without comment or review. We don't appear to have any record of a transaction or interaction with you, so if there if something specific you wanted to discuss, do please get in contact and we would be glad to help.
5/5
GoogleWhen we found our dream house in Langford, Lane and Bennetts helped us get our current house on the market organising many viewings within the first few days. The house was sold within 2 days of listing it. Great job! …
5/5
GoogleWe decided to put our house on the market in January 2016 and originally opted for an online estate agents to save ourselves a good amount of money. Whilst waiting for the online estate agent to register me I saw a house I wanted to view in …
5/5
GoogleRating only, no written review.
2/5
GoogleI was recently upset by a very rude experience with one of Lane and Bennetts agents (who claimed to be a partner). As he swanned around my house, as though it were his and not mine, he made flippant and rude remarks. At one point he pulled a camera from his bag and without any indication just said: "Get out of the way, mate". This for him taking a photo in my house without him even being invited to do so. Once we received the valuation he placed on the house it was quite clear that he didn't know the area and was not really aware of a property's true value. We had many other valuations and his was over 15% away from what the average of the others were. Despite his appalling attitude his suggested fee was the most of any agent we spoke to. My advice would to be very wary about using Lane and Bennett, especially in the North Hertfordshire region.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Lane and Bennetts and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
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Letchworth Garden City has the most, with 78 reviews rated 4.6 out of 5, followed by Langford with 15.
The two Lane and Bennetts offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, East of England.
