Trusted Agent profile
★★★★★
234 reviews across 2 offices and 2 platforms
Keys Estate Agents has two offices, in Romford and Glasgow. Together they have 234 reviews on two platforms, rated 4.6 out of 5 overall.
Keys Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleKeys made the process of selling my house really easy. The level of customer service was exceptional, and they always made time to respond to me, even when it was out of hours. I can’t recommend Keys highly enough!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFrom the first contact with Pamela to the selling of our house, the service we received from Keys was excellent. The information they provided was clear and helpful. They didn't take any money until we received the payment for our house. I would highly recommend them. It made selling my fathers home easy and straightforward.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI had the pleasure to deal with Michelle/Pamela/Kayla selling my place. They have consistently went above and beyond my expectations and no doubt I will use them again. Michelle also staged my flat and it was done brilliantly up to a high-end standard. I strongly recommend using Keys Estate as they provide great service. George
Thank you so much Georgi! It was a pleasure Staging and selling your beautiful property and achieved a fantastic result! Look forward to the next one
5/5
FacebookEvery good person has to be praised. I made a promise to myself I was going to testify when I make profit from Crypto trading and I'm here to testify to the brilliant work of Mrs SHEILA BRATTON my account manager who has been doing her best for me. Amazing signals and I have been having a wonderful trade experience without any extra fee/charges within a week of trade, I really appreciate the efforts of Mrs SHEILA BRATTON. I can't keep this to myself, reach her now onWhat'sapp: +1(510)224-4372Email: sheilabratton354@gmail.com
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleSold my house in sandy Hills in five days thanks to the staff at keys
5/5
GoogleThey did a great job for me . I'm very happy with their services.
5/5
GoogleWould highly recommend Keys. Michelle and the team worked so hard behind the scenes to get a great result. Glasgow’s leading estate agents for a reason!
5/5
GoogleVery warm reception from Kirsty made us feel very comfortable no rush during viewing. she was interested in what we where looking for answered all of our questions no hesitation lovely young lady to deal with .thank you .
5/5
GoogleThanks to everyone at Keys estate agents. seamless process from start to finish. Pam and her staff are lovely and a pleasure to deal with.
5/5
GoogleFantastic experience of buying a property with Keys. Michelle found us a great property that we would otherwise have missed! Staff are super helpful, professional and knowledgeable. A pleasure to deal with.
5/5
GoogleAbsolutely fantastic service from initial telephone contact to completion of the sale. Professional staff and excellent customer care. Having sold numerous properties over the years I could not have chosen a better estate agency to handle my property sale. You will not be disappointed if you choose this company. Best wishes for their continued success.
5/5
GoogleFrom start to finish, Pam and her team were amazing! They were always at the end of the phone for any questions, and updated me constantly on offers for the sale of my flat. It sold within a week!! They had buyers lined up to view and It was a flawless experience and I would highly recommend Pam and Keys Estate Agent! Stress free and wonderfully smooth and efficient from start to finish!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thanks Darren. Glad we could help and we really hope you and Lesley enjoy your new home.
5/5
GoogleRating only, no written review.
Thanks Mike. All the best, Duncan
5/5
GoogleVery good communication and staffs is great thank you
5/5
GoogleGood estate agents.sold property after others failed to at a better price.candice and duncan were very helpful and professional
Hi Greg, many thanks for your great review. We're so pleased that we could help you sell your house and help you to move to your new home. All the best, Duncan
5/5
GoogleDuncan and Candice were sympathetic and humane and were a pleasure to deal with
Thank you Martin for your kind words. I know it was a very difficult time for your family but I'm pleased that the outcome was successful. All the best, Duncan.
5/5
GoogleFantastic estate agent who does things properly. Charlotte is an asset to the agency and a pleasure to work with. Thank you Keys and Lee!
1/5
GoogleViewed house made offer no response. Chased and chased they just lied and found buyers suitable to them!!! Other agents 1000% better in local.area ended up buying from other agent. Sellers be careful they don't show you all the offers as they are incompentantNegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have recently sold a property in the Havering area and called on keys and leys to assist with the sale. What an excellent service we received, always on hand to answer any questions, they took every bit of stress out of the sale and kept us up to date with all developments. They dealt with any problems that came up and sorted then for us with minium fuss. Would highly recommend Duncan and his team to look after all your property needs .
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Keys Estate Agents branches are among EA Masters 2026 winners.
EA Masters 2026: 1 Gold and 1 Silver across one branch.
EA Masters winners in three years, the group and its branches: 2026, 2022, 2020.
EA Masters by year, 2022 to 20202022 1 Gold EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Keys Estate Agents and its branches won awards at The British Property Awards in one year, most recently 2019.
British Property Awards winners in one year, the group and its branches: 2019.
British Property Awards by year, 20192019 1 Gold and 1 Bronze The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Romford has the most, with 118 reviews rated 4.6 out of 5, followed by Glasgow with 116.
Yes. At EA Masters 2026 its branches won 1 Gold and 1 Silver award. The group and its branches have also won 4 other industry awards since 2019.
