Trusted Agent profile
★★★★★
417 reviews across 2 offices and 2 platforms
Kallars has two offices, in London and Sidcup. Together they have 417 reviews on two platforms, rated 4.4 out of 5 overall.
Kallars's two offices, most reviewed first. Each has its own page.
Showing 402 reviews on Google only. Show every review
1/5
GoogleStaff are under skilled and often inept at simple communication. House is falling apart and riddled with mould. They wont even pay a small fee to stop a gas leak which is bordering on criminal negligence.NegativeResponsiveness, Quality, Professionalism, Value
Unfortunately, this review does not meet genuine review criteria. Therefore, a response will not be possible.
5/5
GoogleWe had a great experience with Kallars - every stage went smoothly and we’ve moved into a flat that we love. Big thanks especially to Nelsson who was so helpful!
Hi Michael. I just wanted to thank you for your lovely review. I am so glad that Nelsson was able to provide a helpful service to ensure that your move-in went so smoothly. Thank you again for taking the time to leave your review. Regards, Craig Cassidy - Operations Director
5/5
GoogleNelsson made the process of renting our current property easy and efficient. He was always present for any questions or concerns. Would definitely recommend.PositiveResponsiveness, Professionalism
I am so thrilled that Nelsson was able to provide you with such a professional service on behalf of Kallars We always aim to please. Thank you again for taking the time to leave your 5 star review. Regards Craig Cassidy - Operations Director.
1/5
GoogleTerrible experience. Me and my friend weren't able to stay at a property of theirs due to false information that was given to us that came to light after signing the contract. Their was no confirmation is cancellation, no body was informed about the cancellation therefore external companies were still getting ready for us to move in as they were not told anything. Very bad customer service, I called many times and was told I would recieve a call back but never did. If we did end up moving in and their service was this bad, I would've regretted moving there.NegativeResponsiveness, Professionalism, Value
Unfortunately to to GDPR rules, I cannot go into detail regarding you and your flat mate's case here. I can only state that Kallars acted totally appropriately when presented with the genuine information provided.
5/5
GoogleChris has been so sympathetic and helpful with the first buyer I was :) Very professional and proactive, really fell I could rely on him and trust him. He has been a massive help in that journey and I am so happy with the property! Thank you so muchPositiveResponsiveness, Professionalism
Hi Justine. It was lovely of you to take the time to leave a 5 star review. I shall of course make sure that Chris is made aware of your comments. I am sure he will be thrilled. Great to hear that your house move went so well. Thank you again. Regards, Craig Cassidy - Operations Director.
1/5
GoogleHORRIBLE! Avoid them. We rented a flat from them and everything was so dirty, the washing machine was broken, boiler, oven, everything was broken, when we just moved. We didnt have time to check the property, but there were terrible conditions. In the contract it said that everything gonna be professionally cleaned before we moved, but it wasnt like that. I do NOT RECOMMEND! Stuff was ok, but it doesnt cancel the conditions and dismissive attitude towards what they sell and how. All their flat are horrible, i saw some of them after and talked to other tenants, the same situation.
I would have loved to have been given the opportunity to the right of reply here. However without a complete name, it is impossible to identify whether or not you were a genuine client of Kallars. For the record, no staff member has any particular recollection of having dealt with someone called 'Anna' who had the catastrophic list of problems you have indicated in your review. This being totally out of character with the way Kallars operates, had this been genuine, someone would have remembered. I can only believe this has nothing to do with Kallars at all.
5/5
GoogleGreat experience overall! Dan Couchman was very professional, he went above and beyond to help me find a property and has made this process easy. If you’re looking to buy, I highly recommend Kallars.PositiveResponsiveness, Quality, Professionalism
Hi Layan. What a lovely review. Thank you so much for your comments and the 5 star rating. I will pass on your comments to Dan, who I know will be thrilled to read such great feedback. Thank you, Craig Cassidy - Operations Director.
5/5
GoogleI cannot thank Craig enough for his professionalism and support during a protracted and difficult sale during Covid. He literally drove my sale through and his advice and guidance was invaluable. I would not hesitate to recommend him and his team (most notably Tom in lettings).PositiveResponsiveness, Quality, Professionalism, Value
Dear Ms Venzetti. We are so glad that you had a great experience. Thank you for your kind words.
5/5
GoogleI was show around the flat by Nelsson Poku who was very knowledgeable about the property and the surrounding area. He was very welcoming and professional. During the process of signing for the flat, nothing was ever too much trouble and he even gave me a second tour via FaceTime! The whole process was handled brilliantly and the move was swift and painless. Since moving in I have kept in contact with him and is very accommodating if ever i need anything or have any queries.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your kind words Jeremy. Your feedback is very important to us. Thank you again.
5/5
GoogleChris and his team were faultless at selling our property. Chris has an impeccable work ethic and always one step ahead. I knew he had our best interest at heart throughout the whole process and would recommend to anyone wanting a very professional expert to sell their home.
Dear VRP. It was very kind of you to take the time to leave such a lovely review. I am sure that Chris will be delighted to read your comments and I will personally make sure he does so. Thank you again for giving Kallars and the team 5 stars. Craig Cassidy, Operations Director.
5/5
GoogleI’ll be honest, I’ve never met an estate agent that I’ve liked until I met Chris at Kallars. Upfront, friendly, cheery, great communication, and really nice to work with, even though we were probably a bit annoying and slow. Would really recommend Kallars, it was all handled really smoothly and with patience.PositiveResponsiveness, Quality, Professionalism
Hi Julia. I am glad that your experience with Chris has renewed your confidence in Estate Agents. At Kallars, we are all very friendly and communicative. I am pleased that everything went so well for you. I will ensure Chris is made aware of your complimentary review and 5 stars. It is much appreciated. Regards Craig Cassidy - Operations Director.
5/5
GoogleWe sold our property through Kallars through Chris and would highly recommend. They were competitively priced yet did not skimp on customer service - which was honest and helpful throughout the entire flat sale. We are located abroad and Chris made the sale process stress free with excellent communication despite a fair time zone difference!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Hugo for taking the time to write your 5 star review. As a team, we are thrilled that your flat sale went so smoothly and Chris will be delighted to read such positive comments. Thank you again for your feedback, it is very much appreciated.
5/5
GoogleFrom the moment Chris came to view my property and discuss my options,etc...I felt this was a proffesional set up and I wasnt wrong. The viewings were carried out on time, clear communications at all times and the support I received from Craig and the team was reassuring and calming! I had issues with Solicitors and often felt very close to withdrawing the sale but, with the expertise and guidance from Kallars, i got through those very difficult, tiring times. Would recommend 👌PositiveResponsiveness, Quality, Professionalism, Value
Thank you Jacqueline for your great review. So glad it all worked out in the end. Thank you again for taking the time to submit your feedback. Craig Cassidy
5/5
GoogleOne of the best feelings when finding a new place to live and be able to call it home is the most amazing. We are so happy and thrilled to have worked alongside Kallars Property Management, especially with Danny French. Since day one, Danny has helped us find our dream place. All the communication has been clear and precise. He has been reliable and always quick to get back to us. I highly recommend them! I don’t think I have ever felt so satisfied and excited to rent a new place as I am now, especially in such a big city. Thank you for helping us finding a perfect location. We are looking forward to making new memories and enjoying our stay here for the next year or more.
Dear Ms Vasilachi. Thank you so much for your very detailed review. I am so glad that your experience with Kallars was reliable and that it went so smoothly. I hope you are enjoying living in London, and are well settled in your new home. I will of course pass on your lovely comments to Danny French, I am sure he will be thrilled to read your fantastic review. Many thanks. Craig Cassidy - Operations Director.
5/5
GoogleChris was awesome, I just moved to London from Hong Kong and he explained all the details in buying a flat, his colleagues are very helpful too. I like their office, it’s classy and spacious. Thank you Kallars!PositiveResponsiveness, Professionalism
Hi Steven. Just wanted to say a big thank you for your great review. I will pass on your comments to the whole team, particularly Chris who was especially helpful to you. Thank you again for taking the time to leave your comments. Craig Cassidy - Operations Director
5/5
GoogleKallers got me in a property fast with minimal hassle and we're professional till the end. Their support after renting with them has been quick and responsive.
Thank you Aim for taking the time to write a review. It is very much appreciated. Craig Cassidy - Operations Director.
1/5
GoogleDisappointed to say the least, unreliable at communication complete disregard due to a contract of guarantors proposed which was false when asked multiple times to have a response to get us to rent the property to later find out it wasn't true, no receipt, no clear cancellation, third parties continued to contact myself and flatmate assuming we had moved in as Kallars had not completely shut down anything leaving our private information afloat. Multiple times call backs were arranged and never occurred. When I could finally speak to after weeks of being contracted by third parties Manager Tom came across arrogant and condescending. If the communication wasn't so poor none of this would be an issue in the first place and sorted many weeks ago. However Nelsson had been of great help during the start of the process and was the only one who seemed to want to sort this issue many thanks to him.NegativeResponsiveness, Quality, Professionalism
Unfortunately to to GDPR rules, I cannot go into detail regarding the case between yourself and your flatmate. I can only state that Kallars acted totally appropriately when presented with the genuine information provided.
5/5
GoogleWe had an excellent experience with Kallars, particularly Chris Whitfield and Craig Cassidy. Having to sell and buy properties throughout the COVID-19 situation and having a number of buyers drop out, Chris excelled in keeping the viewings coming at very short notice and maintained the 'fragile' chain. Craig supported us throughout the final stages of the purchase...and we got there in the end. Couldn't recommend enough.PositiveResponsiveness, Quality, Professionalism, Value
Hi Adrian. Thank you so much for leaving your 5 star review. It is very much appreciated. On behalf of Chris and myself, thank you for your lovely comments. Glad we got there in the end. Kindest regards, Craig Cassidy - Operations Director.
2/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Hi 'Cornflakes'. It would have been great to have been able to put a face to the name, but nevertheless, thank you for your 5 star rating. Craig Cassidy - Operations Director.
1/5
Google30’ late to an appointment :/
Good Afternoon Mr Pagani, I am sorry to hear that you feel your experience with Kallars has not been to the high standard we normally offer, our intention is to always deliver an extremely high level of customer service and of course we are disappointed. This situation occurred due to a system error and your appointment not showing the diary for today. I will call you and discuss the situation and hopefully rectify any further issues. Kind Regards Daniel Couchman
5/5
GoogleAll went smoothly, best experience with agencies so far!
1/5
GoogleThis agency seriously messed a good friend around in a very, very unprofessional way - avoid!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Kallars is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2019.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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London has the most, with 365 reviews rated 4.5 out of 5, followed by Sidcup with 64.
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
