Trusted Agent profile
★★★★★
668 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 668 reviews on three platforms, rated 4.4 out of 5 overall.
583
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
75
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
James Laurence Sales and Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Showing 582 reviews on Google only. Show every review
5/5
GoogleJust recently engaged in James Laurence services for a market appraisal. Extremely knowledgeable and they were spot on with the value I wanted to achieve. I will be using there services once we’re in position to move forward. Thanks for your help so far, Henry.
Thank you for the kind feedback!
3/5
GoogleRating only, no written review.
Thank you for your honest review.
1/5
GoogleBad experience will not recommend to anyone stay well away I hope this message will help them 🙏 …
Dear Imran, We have searched our database and we can not find your details. Please reach out to our Associate Director, Henry Crane (Email:- Henry@jameslaurenceuk.com) to discuss further. Regards,
4/5
GoogleJames Lawrence have been quick to make an effort to arrange viewings and were willing to find times to suit me. Jake gave me the space needed to take in the properties and was ready with information when asked
Thank you for your review.
5/5
GoogleI had a great experience with James Laurence estate agents, particularly with Jade. She was incredibly helpful and always responded promptly to my queries. Highly recommend their services.
Thank you for your review.
5/5
GooglePerhaps the best estate agent in Birmingham. Sam Harper and Sophie Ortiz are some of the finest professionals in that company. I highly recommend them if you are planning to buy or sell.
Thank you, Osama, we greatly appreciate your review.
5/5
GoogleMy partner and I have recently used James Laurence to sell our property and we cannot thank them enough for the service, communication and level of experience we have received. Our property went on the market on 27th Dec and by 21st March we were getting the keys to our new home. We were lucky to have a nice chain to enable all parties to move quickly however this wouldn’t have been as quick had it not been for the efficient service provided by Henry, Charlotte and Sam. We had a phenomenal amount of viewings and the professionalism was second to none with everything going so smoothly when it could’ve been very daunting having such high interest. After the offer was agreed, the team, Henry in particular, were always at the end of the phone, updating us every step of the way, and pretty much replied instantly to emails. We were never left waiting for a response on anything. I can’t thank them enough for helping us move our growing family into our new home and making the process so easy. I won’t hesitate to recommend them to anyone looking to sell their home. Thank you all, Samantha Blount & Ben John-Hynes
Thank you, Samantha, we greatly appreciate your review.
5/5
GoogleJade Maskell and the rest of the team have been super helpful throughout the process. They always answer the phones (unlike most estate agents) and are always super quick with their turnaround on any queries we had. Cannot thank them enough for providing such a pleasant service, especially Jade who was so helpful and kind throughout.
Thank you, Jamie!
5/5
GoogleI want to personal thank Charlotte and Jorja for all of their support and help in getting our rental sorted. They have been incredibly patient and went above and beyond every single day (with all of our questions and requests!). Their patience and enthusiasm gave us have a level of confidence we haven’t before had with letting a property. Thank you both- it was our pleasure!
Thank you, Jamie!
5/5
GoogleRating only, no written review.
Thank you, Hamish!
5/5
GoogleDealing with Iain Kenyon has been an absolute pleasure. The service that he has delivered has been excellent, nothing is too much trouble, regular communication and follow up has been brilliant. Thanks so much Iain
Thank you, Celia!
5/5
GoogleExcellent team, from initial conversations and sorting the listing and photos with Sophie, to arranging viewings with Jack and Sam, and then sales progression with Sophie and Henry. A city centre flat sold STC with a good offer within 21 days of listing!
Thank you, Danny! All the very best, from Henry.
5/5
GoogleCharlotte was really helpful and answered any questions that I have in detail. Kept me updated on the progress and managed to look for a tenant in a timely manner. I would recommend James Laurence to anyone looking to rent or rent out property.
Thank you, Johnny!
5/5
GoogleMet Jack Painter, he took me to see several apartments. He was very professional and made me feel very at ease and not pressured, unlike some agents I have met. I found my perfect place and he not only negotiated the sale but also secured renting in interim while my sale goes through which removed so much stress. Communication was amazing and I can’t wait to move now. Thank you Jack
Thank you, Sharan!
5/5
GoogleAnita Chow She is the best very wonderful cooperative💫👍🏻 …
Thank you for your kind review!
5/5
GoogleFantastic agency. Really recommend them and in particular Charlotte. She is very easy to deal with and the upmost professional.
Thanks Sunil!
5/5
GoogleExcellent service in particular Charlotte Blount very professional throughout the process and will highly recommend.
Thank you, Pierre!
1/5
GoogleThey were not clear and somehow it felt like they tricked me into a tenancy with a crazy landlord, I had to face so many issues
Dear Shajeel, James Laurence does not and has not tricked anyone into a tenancy. We understand your relationship with your landlord has broken down but this is not the fault of JL. We strongly dispute this review.
5/5
GoogleBig thanks to Anita Chow she has been a big help, thank you for the good communication and helping us getting our flat, looking forward!
Thank you, for your kind review Olga!
1/5
GoogleI would give -5 if I could. They are all kids pretending to be a manager. They don’t know how to deal with issues, creating massive problems and giving it back to you. They are awful to deal with. I am glad I am out of the flat and don’t need to deal with them anymore. Nothing to do with deposit or the property…the staff from James Laurence in Birmingham are just terrible to deal with…zero professionalism…
Dear Valeria, Following the check-out in which the full report was shared. The property was in 'ok' condition but our client felt two items required the the use of the security deposit in order to bring the property back to the same condition as they deemed them greater than fair wear and tear. Kind Regards, Henry Crane
5/5
GoogleFantastic service from the team at James Laurence. Special thanks to Henry for his professionalism and determination to get our sale completed. Highly recommend.
Thank you, for the kind feedback Chloe!
1/5
GoogleThey deducted £150 from my deposit for minor issues, such as cleaning the skirting boards and removing dust from the kitchen platform, which I find unjust. Furthermore, even if you meticulously clean the entire home ten times before leaving the premises, they will still create an inaccurate cleaning report claiming everything is dirty. In reality, a professional cleaner cleaned my home, and I have photographic evidence to prove its cleanliness, but they refuse to acknowledge it. Petrina Williams, one of their property managers, engages in bullying tactics and ensures that you are mistreated and deceived.
Dear Adi, Following the check-out in which the full report was shared. The property was in 'ok' condition but required cleaning. The bathroom was left in an unclean condition. Shower, sink, mirror, shelf, all require cleaning. Hallway. Skirting boards are dusty. Kitchen. Hob, microwave, inside and outside of cupboards, kettle, washing machine all required cleaning. Living room. Rugs require vacuuming, skirting boards are dusty. With all the above being shared, the claim in which our client required to bring the property back to a tenantable condition is justifiable. Kind Regards, Henry Crane
5/5
GoogleI was surprised with the level of support and professionalism by James Laurence. Charlotte was in constant communication with me and guided me throughout the process, from viewing the property to making an offer and securing the property, all done remotely as I was not in the UK during the process. Given this complex situation, getting everything right was a real challenge. I was in contact with all major letting agencies the city. They couldn't help me in this situation. I was in search of a property for more than 3 weeks until I stumbled on a property by James Laurence. I was able to secure a suitable house within 4 working days. Thank you, James Laurence, especially Charlotte, for providing a great service! 👍🌟
Thank you, Shaanu!
5/5
GoogleWe use the lettings team at James Laurence. From the very start they were more professional and helpful than other lettings agents. Charlotte Blount our main point of contact has been great; is efficient, prompt and clearly very knowledgeable. Never thought we'd actually recommend a letting agent but can't fault the service we've had from Charlotte and the rest of the James Laurence team.
Thank you, Jess!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham (37-39 Ludgate Hill) has the most, with 539 reviews rated 4.4 out of 5, followed by Birmingham (5 Chad Square) with 205.
The two James Laurence Sales and Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, Birmingham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings.
