Trusted Agent profile
★★★★★
666 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 666 reviews on three platforms, rated 4.4 out of 5 overall.
583
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
73
Reviews on Trustpilot
Business-wide
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James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 582 reviews on Google only. Show every review
4/5
GoogleWe were first time buyers and our flat was marketed with James Laurence. We mostly dealt with Henry who was responsive and knowledgeable. James Laurence is definitely the best Estate Agent in Birmingham City Centre, nobody else compares.
Thank you, Laura! Many thanks, Henry Crane.
5/5
GoogleMy husband and I would like to extend our sincere thanks to Karan Dulai for his outstanding professionalism and unwavering dedication throughout this process. He has consistently demonstrated trustworthiness, kindness, and a genuine commitment to providing exceptional support. His ability to understand and address our needs with such care and precision has been truly remarkable. Karan’s knowledge, approachable nature, and attention to detail made what could have been a stressful journey much smoother. We deeply appreciate the effort he has put into ensuring we had all the guidance and information we needed. His exemplary service is highly commendable.
Thank you, Pinar. We greatly appreciate the feedback provided.
5/5
GoogleNothing shy of an excellent service from both Jade Whitehouse, Daniella Lawmon at James Laurence Estate Agents! Super responsive and helpful, very professional, knowledgeable and good manered. They have made this rental experience stress free! Thank you very much!
Thank you, Bella!
5/5
GoogleSam and Henry were really helpful and drove the sale to completion. Really appreciated their help.
Thank you, Richard!
5/5
GoogleAfter enlisting another letting agent and not even having one viewing over a period of time we enlisted James Laurence. Charlotte promptly arranged photos and marketing- within an hour of the go live she arranged 4 viewings. We received prompt feedback after these and subsequent viewings. A tenant was secured in no time at all. The whole team have been extremely supportive and helpful all along the process. I cannot recommend them enough, other agents over promise and under deliver. The James Laurence team were true to their word that they would have no problem letting our property. Amazing service, thank you!
Thank you, Rita!
5/5
GoogleAs my first experience engaging with an estate agent to manage my rental property, I have found James Laurence to provide a swift, helpful and engaged service. They are easily contactable via phone within opening hours, usually have an agent that becomes familiar with your property/situation meaning you do not need to re-explain any ongoing issues each time you call, and are able to act quickly and decisively to deal with any problems that may arise. After a leak occurred at mine, an emergency contractor was swiftly despatched to mitigate the damage before it became serious, which is my main reason for both recommending them and writing this review. I have to recommend ebey person I have spoken with so far, thank you!
Thank you, Michael!!
5/5
GoogleI sold my house with James Laurence and I received the best care I could possibly ask for. The agents were honestly great and were extremely accommodating, friendly, punctual, communicative and informative. I received regular updates about viewings and they were prompt to answer any of my inquiries. My sale happened very smoothly and the whole process was very quick. I would highly recommend them.
Thank you, Leila!
5/5
GoogleTom was amazing from as early as viewing the property to completion! He would regularly check in with solicitors, myself and the seller to make sure everything was running smoothly and as fast as possible! Great experience with James Laurence and would definitely recommend Tom!
Thank you, Yasmin!
2/5
GoogleReplying to your question. I had an excellent experience before moving in. However, when I moved in, there were a number of issues. 1. Kitchen lights were not fixed for a month 3. 3rd day of moving in, I was told the flat is for sale. I wasn't made aware of this at the time of viewing, but JL did not accept this, despite me complaining about it, I heard nothing back. It caused unnecessary stress of moving out early, etc. 4. Charges made to my deposit were enormous. Which was resolved through the dispute scheme. All of the caused stress and bittered the whole process and experience. Hope this helps!
Thank you, Hamad! Edit:- Dear Hamad, Please can you advise of your change of review?
5/5
GoogleThis company is the most efficient and professional estate agents I have come across. The process is speedy. Always updating me and happy to answer any questions I have. Honestly could not be more grateful and happier with this service. 10/10 recommend - Thank you Daniella Lawmon. You are amazing
Thank you, Shaun!
5/5
GoogleAmazing experience with this estate agents. Cannot fault them at all. Daniella Lawmon, Lettings consultant was so helpful with everything. The process is speedy. Took me 2 days from the viewing to being accepted and honestly I count my blessings for it. Thank you James Laurence! So professional
Thank you, Hannah!
1/5
GoogleDear Mr David Gibbins, First of all, congratulations to your company for reaching its 20th anniversary in what I’m sure is a rather challenging economic climate. This is undoubtedly an achievement that hasn’t come easily. However, as the Founder and Managing Director, you must surely be aware of how your team is running the business. I came across your company’s description on your website, where you proudly claim: “You can rest assured that your dedicated James Laurence team will use its industry knowledge and professional expertise, combined with excellent standards, to exceed expectations, providing you with friendly, honest advice you can trust, whether you are a vendor, landlord, buyer or tenant.” If this truly reflects your company’s service ethos and promise, I do hope you’ll ensure that it’s upheld. After all, it’s hard to predict whether today’s tenant might one day be tomorrow’s property buyer. Now, to my experience as a tenant, which, frankly, has surpassed even my wildest expectations, and not in a positive way. If you’re an owner, I imagine they’ll treat you with courtesy, since you’re the one paying for the service. But if you’re a tenant, well, tough luck, no service for you, as they can’t make a single penny off you. As a tenant, I never imagined I’d be asked for the building entry code. Shouldn’t your team, when serving your customer, i.e., my landlord, know the building inside and out? I repeatedly reminded them to bring the management key for the property viewing, only to be told, in the end, that they didn’t have it. Worse still, they demanded that I “immediately” return home. Yes, you read that correctly, they actually insisted that I immediately return home. Now, I do wonder: how exactly is someone who’s already on a train, on a business trip, meant to immediately return home? Quite the paradox, wouldn’t you say? This experience with your company has truly been eye-opening. I do hope your team will consider broadening their horizons a little. While I’m “only” a tenant now, there may come a time when I’m in a position to buy property. If you can deliver the level of service that’s promised, I’m sure I’ll remember you when I come to purchase, and would be happy to entrust you with managing my property. Again, congratulations on your anniversary, but I do hope you take this feedback to heart. Reputation is built on consistent service to all your customers, not just those who are currently able to generate immediate profit.
Dear K Ma, Thank you for taking the time to share your thoughts with us. However, we believe there may be a misunderstanding regarding your experience. After thoroughly reviewing our records, we found no evidence to support the claims made in your review. Our commitment to providing excellent service and high-quality products is our top priority, and we strive to ensure that every customer leaves satisfied. If you could contact us directly at henry@jameslaurenceuk.com, we would love to clarify and address any concerns you may have. Your feedback is important to us, and we want to ensure that we resolve any issues you may have encountered. Thank you for your understanding. Best regards, Henry Crane Associate Director
5/5
GoogleIt was a delight working with James Laurence Estate Agents. The process was pretty smooth and Kitti was super helpful and flexible with my queries while I was moving.
Thank you, Joseph!!
5/5
GoogleRating only, no written review.
Thank you, Justice!
5/5
GoogleJade, Kitti, and Daniella provided a great service and helped me move in smoothly.
Thank you, Louisa!
5/5
GoogleKitti & Jade on the letting team dealt with finding a replacement tenant, after our previous tenant defaulted, in an efficient, quick, considerate, professional but friendly manner. All our communications with them or their office, whether verbal or written about this matter, were dealt with in a timely manner. Many Thanks
Thank you, Dil!
5/5
GoogleThank you very much dear James Laurence team, and special thanks to dear Henry, Kitti, Charlotte, Jade, and Daniella. I had a great experience with the JL team, and thanks to their professional team, I secured the tenancy for my 1st choice among the properties I had saved for viewing. I emailed Henry and explained the reasons that I'm interested in this apartment as my 1st choice. I told him if everything went well and the place was relatively close enough to the photos in the advertisement, I wouldn't view other places as this place looks ideal for me, close to my office and gym, decent, spacious, central heating, good EPC and council tax rate, reasonable price, etc. Thanks to dear Henry and Kitti, I got the first opportunity to view the flat, fill out the application form, and secure the tenancy. Charlotte and Kitti are excellent in communication, professional and nice. They helped me promptly throughout all the stages of application, referencing, etc. and they informed me about the development in each stage. There was a bit of misunderstanding about my move-in date but they handled it professionally and immediately. I collected the keys in the JL Birmingham city centre branch from dear Ms Jade who is a very nice, quick-witted, and professional lady. When I entered my new apartment, I was delighted that it was in even better condition, compared to when I viewed it because further cleaning, maintenance, checks, etc. was done as it was promised. Overall, I recommend James Laurence's team to anyone who wants to have peace of mind to rent a new flat. I will definitely ask for their help again when I want to buy my first flat.
Thank you, Amin!
5/5
GoogleAfter an intense few months of searching for a flat to rent I stumbled across James Laurence Estate Agents and spoke with Kitti. Right from the start she was very friendly and professional and honoured her commitment to helping me find the best flat possible, consistently going above and beyond and even took the time out to show me the flat at a time that suited my busy schedule. I would highly recommend James Laurence’s services and they will be the only estate agent I use going forward!
Thank you, Rhea!
5/5
GoogleGreat experience with James Laurence, special shout out to Sam who was incredibly professional and had excellent knowledge
Thank you, Ollie!
5/5
GoogleJames Laurence is an exceptional letting agency, and I wholeheartedly recommend their services. Navigating property management can often be overwhelming, but they have turned it into an effortless experience. A special mention goes to Charlotte Blount, whose brilliance, patience, and professionalism have been truly remarkable. Her unwavering support throughout the process has not only eased our concerns but also exemplified what outstanding customer service should be. My partner and I are incredibly grateful to Charlotte and the entire team for their stellar support. We look forward to a long and successful partnership with James Laurence, knowing we are in the best hands possible.
Thank you, Junior!
5/5
GoogleI have rented a property with JL over 2023-2024. They have been very communicative, helpful and attentive to all our needs and I would recommend them to any landlord or tenant in the area. Specifically had good dealings with Lindsay, Riegan, Dani, Kitti and Jade. Thanks again! Louisa W
Thank you, Louisa!
5/5
GoogleVery pleased with James Laurence, the entire team worked seamlessly to ensure and deliver excellence. Jack Painter was always professional and they all ensured any issues that arises were resolved without fuss. Highly recommend. Thank you Jack and Team. When I see a James Laurence property for sale , it’ll be with assuring confidence it is with safe hands.
Thank you, Asad!
5/5
GoogleJade Whitehouse and Riegan Nash were amazing… they helped me with all that was needed and required efficiently to meet my move in needs… I am so very grateful to both Jade Whitehouse and Riegan Nash… the best of the best is what you both are… thank you once again for being effective and efficient… James Laurence Estate Agent is lucky to have you both as you are both excellent…
Thank you, Oluseye!
5/5
GoogleDaniella lawson and Reigan Nash really helped me during our process of letting out. they were both very prompt in communication and dealt with the queries and problems straightway. will highly recommend them and james laurence estate agents
Thank you, Manoj!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham (37-39 Ludgate Hill) has the most, with 537 reviews rated 4.4 out of 5, followed by Birmingham (5 Chad Square) with 202.
The two James Laurence Sales and Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards: James Laurence Sales and Lettings, Birmingham won Trusted Agent.
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