Trusted Agent profile
★★★★★
665 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 665 reviews on three platforms, rated 4.4 out of 5 overall.
583
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
72
Reviews on Trustpilot
Business-wide
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James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 582 reviews on Google only. Show every review
5/5
GoogleHenry looked after us following our offer being accepted. He was fantastic at keeping us updated with progress and next steps and, as the final days before completion approached, really pulled out all the stops to ensure the whole chain was able to meet the moving date deadline, always on the ball and a pleasure to have his support in our buying journey.
Thank you, Taranvir!! Thoroughly enjoyed working with you.
5/5
GoogleRating only, no written review.
Thank you, Jamie-Lee!
2/5
GoogleToday my deposit protection dispute with James Laurence estate agents was resolved entirely in my favour. …
Dear Michael, We can confirm that your landlord served notice on the property as it had been sold. … More
1/5
GoogleI don't know if it's the agency or owner, but one my friend is facing worst days just because he rent a house with this agency. First they didn't arrange the viewing and as he was in hurry he rent it. The house was in the worst condition, …
Dear Reviewer, Thank you for taking the time to share your feedback. We're genuinely sorry to … More
5/5
GoogleJust wanted to say a huge thank you to everyone at James Lawrence Agency for helping me move into the apartment this week. I’m completely exhausted, but we made it happen! Special thanks to Lindsay for your help, to Jade, you’ve been amazing and I'm so grateful, and also to Charlotte. I really hope you won’t have to hear from me again (at least not for a while!), but if you do, I hope it’s for lovely reasons! 🤣 And I’m sorry if I was at all difficult to deal with, I truly appreciate everything you’ve done. Thank you so, so much again, Katie xx
1/5
GoogleThis is hands down the worst letting experience I’ve ever had. They lure you in with politeness and fake professionalism when up until you’re signing the contract but once you’ve moved in, their attitude changes completely. They become slow, dismissive, and take no responsibility for issues in the property. When I moved in, there was no hot water. I reported it straight away. I kept at it for a week back and forth with them not responding to my emails for days my family didn’t even have the privilege to shower with hot water despite paying the rent and they weren’t even bothered even after repeated phone calls everyday. Disgusting! and only after I had to threaten them with Section 11 of the Health and Safety Act did they take action, suddenly sending someone out that same day. So clearly, they could’ve acted sooner, but chose not to. It wasn’t just this hot water problem there was so much more! Then came the end of the tenancy. Despite returning the flat in very good condition, they tried to deduct £450 from my deposit for completely unreasonable things. I challenged it through the deposit protection scheme and they were forced to reduce it to £80, which says everything about how inflated and unjustified their original claim was. Their staff are rude, evasive, and frankly, unprofessional. What’s worse is they rely on tenants not knowing their rights or being too exhausted to fight back for their deposit or anything else. I knew I had to stand my ground. Please read this and take it seriously. I wouldn’t wish this kind of stress and mistreatment on anyone. If you’re thinking of renting through them, Don’t please don’t!! Read the other 1 star reviews and you’ll understand. I’m posting this off a spam account as well so I don’t have to watch them reply to this with one of their usual responses to try and defend themselves they like to blame and don’t take accountability just look at the repeating pattern in the replies to reviews. Do yourself a favor and stay away!
5/5
GoogleJames Laurence are hands down the best estate agents in the JQ and wider city centre. They successfully marketed and sold my JQ flat that is housed in a particularly challenging block. They persisted with marketing and cross selling, whilst keeping me informed at every juncture. I had two failed sales through no fault of JL, however, they did not let it demotivate them or marginalise the flat. They understood my expectations and soldiered on until they found a lovely buyer that aligned with my requirements. Once a sale was agreed Henry and his team remained fully engaged and proactive with the lawyers to get the deal closed. The professional attitude and work ethic of every member of the JL team blew me away. I was fortunate enough to be able to compare JL with another JQ based agent that I appointed to jointly market my flat. The service and level of dedication received was worlds apart to that of Henry and his team. The regular update calls were appreciated and gave me an opportunity to reflect on marketing information and ask questions. Upon completion I received a follow up call from Tom to congratulate me. If you are looking for a tenacious, organiser and motivated bunch, look no further!!! My flat was on the market for over a year, other JQ based agents were either not interested or couldn’t produce the goods whilst promising the world. Well done JL! A incredible team and a breath of fresh air !!!
5/5
GoogleLucas Rogers was by far the best agent I have come across. He was so personable, helpful & efficient. He went above & beyond for me & I am so grateful. Incredibly helpful & proactive!
5/5
GoogleI just wanted to take a moment to sincerely thank you for providing this flat on rent. I truly appreciate the space and all the arrangements made for a smooth move-in process. The flat is lovely, and I am looking forward to settling in. Thanks again for everything! Akbar Khan
Thank you, Akbar.
5/5
GoogleI went to James Laurence Edgbaston Branch and met Tom Cullinan for a property valuation and he was so helpful and friendly. He offered great advice and I really appreciated it.
Thank you, Vian!
5/5
GoogleSold our house really quickly. Professional, efficient and worked hard to get the sale. Would highly recommend.
Thank you, Rachael!
5/5
GoogleJames Laurence were fantastic in handling the sale and of our property and the purchase of our new home. They were pro-active and re-active, calm and patient and dealt with all our questions and queries without hesitation. We would certainly recommend them as a great estate agency. A big thank you to all the staff.
Thank you, Shirley! Been a pleasure working with you.
5/5
GoogleThanks to Henry, Tom and the team for getting my property sold. It was a long and complex case, but they rose to the challenge. Prompt responses and thorough service. Very pleased with the outcome. Natasha
Thank you, Natasha!
5/5
GoogleWe are chuffed to say that James Laurence Estate Agents just sold our property and helped us rent a fab place in the Jewellery Quarter. They are most definitely the best agents around and we throughly recommend them to you. Tom and Henry sold our property and when the going got tough they got tougher. Henry was even complimented by our solicitor to say his help in the sale was invaluable. Henry navigated every hurdle both professionally and positively. Both he and Tom are a pleasure to work with. Jade and Charlotte dealt with the rental and Jade worked so hard to ensure the rental coincided with the sale. James Laurence are head and shoulders above other agents. They always answer the phone pleasantly and nothing is too much trouble. It’s stressful selling and renting property but this team has it under control and their great approach alleviates the stress, keeps you confident and moving forward. Well done all of you at James Laurence and thank you for your excellent service.
2/5
Google++Beware of attempts to unfairly withhold your deposit++ First of all, lovely staff at the start and a very smooth sign-up process, but unfortunately, this was completely undermined by the check-out process. After leaving our flat in better condition than when we were handed the keys (as evidenced by independent third-party check-in and check-out reports), we were hit with unjustified charges amounting to a third of our deposit (£450). These were for minor cleaning issues (£250) and alleged damp caused by structural problems beyond our control in an EPC band E, single glazed property (£200). When we were challenged with these outrageous charges, the agent astonishingly asked, “How much are you willing to pay?”, making it feel like a negotiation rather than a legitimate claim. Our response? “You will receive absolutely £0 of our money.” Only after persistently standing our ground and challenging this via the Deposit Protection Scheme was the decision made to return the full deposit. It makes you wonder how many tenants simply give up and accept these unfair deductions. The lesson here? Stand your ground and know your rights. ++Beware of attempts to deduct your deposit unfairly++ The initial staff were very friendly and the signing process was smooth, but sadly, it was all ruined by the check-out process. We left the apartment in better condition than when we got the keys (with independent check-in and check-out reports), but we were charged and asked to deduct a third of our deposit (£450) for no reason. The deductions were for minor cleaning issues (£250) and damp due to structural problems (£200) - issues we had no control over and the property was an older EPC rated, single glazed property. When we questioned these outrageous charges, the agent asked "how much would you pay?" - it felt more like haggling than a legitimate claim. Our response? "You're not going to take a penny from us." Ultimately, they decided to return the entire deposit only after we stood our ground and challenged it through the Deposit Protection Scheme. It makes one wonder how many tenants accept these unfair deductions by default because they don't want to argue. The lesson? Stand up for yourself and know your legal protections.
Thank you for sharing your feedback. We understand how frustrating it can be when issues arise during the check-out process. However, we would like to clarify that the property was self-managed by the landlord, not through James Laurence. This means the decisions regarding your deposit were made directly by the landlord, not James Laurence.
5/5
GoogleJames Laurence were the Agents for the apartment that we recently completed on. As first time buyers I cannot recommend them highly enough. Sam showed huge commitment throughout a difficult process and really made the sale happen for both us and the seller. We were let down by other Estate Agents and we're so glad we had the chance to deal with JL. If we were looking to sell in the future, I know who my first call would be to.
5/5
GoogleI had a fantastic experience working with Tom & Henry at James Laurence Estate Agents for my purchase. From the very first interaction, they were professional, knowledgeable, and always willing to help. What really stood out to me was their clear and consistent communication. They kept me updated at every stage of the process, ensuring that everything moved smoothly. Whenever I had questions or needed clarification, they were always quick to respond and incredibly helpful. Both Tom and Henry went above and beyond to make sure everything was handled efficiently. Their expertise and attention to detail made the entire buying process stress-free and straightforward. I genuinely appreciate all their hard work, and I wouldn’t hesitate to recommend James Laurence Estate Agents, especially Tom & Henry, to anyone looking for a reliable and professional team.
Thank you, Nazam!
5/5
GoogleWorked with Tom on the sale of our property. Tom communicated brilliantly throughout what was not a straightforward completion process, but he persevered to the end and got the deal over the line. Would thoroughly recommend.
Thank you, Justin!
1/5
GoogleFLAT 1, 100 WARSTONE LANE, B18 6DZ. Very bad handling on MOULD issues. One of the window frame in our property, in the bedroom, is very poorly installed and they are trying to blame our “lifestyle issues”. None of the other windows have issues, or rooms with temperature or condensation. We should have known before we moved as the property was freshly painted and air-con was in the bedroom. We didn’t think it would be this bad. This has travelled to our furniture and has made us ill nonstop over 3 months, with a newborn in the room. The agency..? No response, or when they do respond, there’s no further actions and repairs. The heating to repair the condensation and airflow is rated very poorly, yet this would be “the solution”. Very disappointed with the service of this agency and the landlord . I hope future tenants of the property FLAT 1, 100 WARSTONE LANE, B186DZ see this before they rent it out.
Thank you for sharing your review. Upon investigating the matter, we note that your landlord arranged for a surveyor, at her own expense, to assess the cause of the mould in one of the rooms. The surveyor’s report indicated that the issue was related to "lifestyle" factors. Mould often develops in areas with inadequate ventilation, insufficient heating, or when clothes are dried indoors on a clothes horse. We have already discussed these points with you and provided guidance on how to reduce the likelihood of mould. From our phone conversation due the holiday season, we understand you have been using an anti-mould cleaner on the affected areas but prefer not to do this daily due to concerns about the chemicals in the spray. We also noted that condensation continues to be an issue on one of the bedroom windows. As a result, We’ve agreed to follow up with our window contractor and will update you accordingly. If there’s anything else we can assist you with in the meantime, please don’t hesitate to reach out.
5/5
GoogleI have dealt with many estate agents across Birmingham in the 10 years I’ve been in the city and my experiences have always been really bad, both from a rental and purchase perspective. However, I found my experience with James Laurence to be very different. When I was selling my property I reached out to JL as I was struggling to sell with another estate agent, the market was difficult at the time so I wanted to try out my options. I had Henry come to visit and he explained very open and honestly the issues with the market and set my expectations. I decided to switch to JL and although viewings were low, they kept in touch regularly with what was happening and we explored different options and switching things up. We also rented out the property during the sale listing process, which again was all handled through JL. They were great from a rental perspective and secured a tenant within a week of listing, they were very thorough with the management of the rental, including regular inspections with details reports and photos. I was always paid on time and the amounts I was expecting. When we finally secured a buyer we encountered many issues in the sale process, all were out of JL control, but Henry was very supportive in helping move things forward including offering advice and reassurance, I’d even get the odd call late in the day to provide updates. This can’t have been an easy sale on JLs behalf too and they did everything they could to ensure it completed. JL have changed my perspective on estate agents, that there can actually be some decent ones out there and I would 100% recommend them to anyone from both a sale or rental perspective. Everyone I dealt with (Henry, Jack, Charlotte, Sam) were great.
Thank you, Daniel. It was a pleasure working with you during 2024.
5/5
GoogleI first purchased a property from JL earlier this year and found their hands on approach and attention to detail a refreshing change. Due to Henrys hard work during the purchase I instructed them to sell my house. Over the last 40 years I have bought and sold over 17 properties and have never come across a more knowledgeable & hard working estate agent. I have never had a property sell and complete as quickly! Tom was fantastic throughout the whole process and Karan with the viewings. I would highly recommend them whether you are purchasing or selling. The attention and care the team put in is second to none.
Thank you, Paul! It truly has been a pleasure working with you throughout both transactions. All the very best, and we look forward to working again. Many thanks, Henry
5/5
GoogleBoth Karan and Tom have been very helpful throughout our purchase experience. They did everything they could (if not more) to help us with the process. They have kept in touch via emails and calls to provide updates. We highly recommend James Lawrence. Thanks guys
Thank you, for your kind review!
1/5
GoogleThis letting agency initially tried to claim our whole deposit, fabricating a list of claims. They were warned that this was unreasonable, but refused to budge on this matter. Eventually the Deposit Protection Scheme offered them only £110, proving their claims to be false. I would not recommend this letting agency at all.
Thank you for your feedback. We are sorry to hear about your experience and understand your frustration. Our goal is always to ensure a fair and transparent process for all parties involved. We take all concerns seriously and are committed to resolving any issues promptly. We regret that this situation did not meet your expectations, but we appreciate your input as it helps us to continuously improve our service. Kind Regards, Henry Crane
2/5
GoogleTerrible experience from the start to end as a tenant. Maybe they’re landlord friendly, but as tenants, it was exhausting. Had two emergency situations where they were practically useless. Got Locked out of house and they expected me to magically produce £100 in cash just to get an extra key to enter, even when I told them all my cards were locked in the house. Security Alarm went off one day and there was no answer on the emergency number. Heating wasn’t working in the middle of winter and it took 2 months to sort out. Claimed some ridiculous charges at the end of tenancy which caused a lot of undue stress. Thank god for deposit protection laws. I know they’ll just say the landlord made the claims but what were they doing, not verifying the apparent imaginary damages with the check in report? Quotes for claims was provided only upon request and with no invoices or evidence of actual damage. When refuted, there was no response so had to challenge it through DPS. Wouldn’t consider any rental listing by this agent again.
Thank you for your feedback. We always strive to provide prompt and effective service to our tenants and we appreciate tenant feedback. Kind Regards, Henry Crane
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham (37-39 Ludgate Hill) has the most, with 534 reviews rated 4.4 out of 5, followed by Birmingham (5 Chad Square) with 202.
The two James Laurence Sales and Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards: James Laurence Sales and Lettings, Birmingham won Trusted Agent.
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