5/5
Very pleased with the professionalism and assistance given to my husband and I, in finding our new home. Very special thanks to Shannon Williams who was always so polite and understanding to our needs and queries. Thank you!

Trusted Agent profile
★★★★★
686 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 686 reviews on three platforms, rated 4.4 out of 5 overall.
601
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
75
Reviews on Trustpilot
Business-wide
James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
Showing 599 reviews on Google only. Show every review
5/5
Very pleased with the professionalism and assistance given to my husband and I, in finding our new home. Very special thanks to Shannon Williams who was always so polite and understanding to our needs and queries. Thank you!
4/5
Thank you Athina for your help. I don't believe our sale would have gone through without you. We did have a sale fall through first before you took over, and the management of that was not great. Glad to say we were then passed on to Athina who was wonderful.
Great to hear lovely comments. Great to help you find and indeed then sell the same property. Enjoy your new home with your young family
5/5
“Really appreciated working with the James Laurence Lettings team who were unfailingly professional with their accurate advice on the market and in generating quality viewings with regular updates. Will definitely work with them again”. Special thanks to Andy McHugo for his care, enthusiasm and insights”.
5/5
Very pleasant and professional service, also for people coming from abroad. Shannon was brilliant, taking time to show us the apartment one more time and being very helpful, even giving us some good Birmingham info!
5/5
James Laurence have provided us with an excellent level of service. In particular Shannon, who we have always found to be friendly and efficient. At times she has gone above and beyond to get our questions answered .
Thanks Daya, very pleasing to hear
5/5
I wanted to thank Athina & Andy. They helped us a lot when our property was for sale with them. In between we changed our mind to take property out of market because of the current situation. We also wanted to thank Emily as well to measure the property & to take photos. We would definitely approach them again if we wanted to put the property again for sale. Many thanks to all the staff at the branch who helped us.
Thanks Mr Murali, maybe 2019 may well be the year
5/5
I'd just like to thank Andy, Athina and Reece at James Lawrence for their professionalism both during my purchase and for my sale . Throughout, they kept me informed, were swift, attentive, warm and friendly making it all a less arduous process. I wouldn't hesitate in using them again should the need arise.
Thanks for the feedback Shefali. Glad we can be of help
5/5
Just wanted to take a few moments out to thank Gemma Lee for all her hard work trying to help a very choosy tenant find a flat. Gemma was very attentive and professional in the service provided. Strongly recommended to all potential tenants looking for a property in and the Jewellery Quarter area.
Thanks Jason, hope you are settling well in Birmingham, look forward to working with you in 2019
5/5
Pleasure dealing with James Laurence. Shannon's flair and attitude towards letting our property in the JQ was second to none. The property was let within a short period and the process was smooth. It gives me great pleasure to know Shannon and the team at JL worked tirelessly to achieve a tenant within a short time frame, Fantastic!
5/5
We have just completed on the sale of our first home and there is no estate agent that could come close to the level of service and professionalism we received from James Laurence, Ludgate Hill. Sophie showed our property and Athina saw it through to completion. They are both fantastic at their respective jobs and we could not be happier. Athina was an absolute godsend as the sale dragged on and went above and beyond for us. We could not be more grateful to the whole James Laurence team.
Thanks Tina, enjoy your new home
5/5
I have found James Laurence to be very professional and thorough in letting out my property. Shannon the lettings consultant that I dealt with was polite, efficient and extremely helpful throughout the process. I can certainly recommend them to anyone wishing to let out their property.
Thanks for the feedback Pete
5/5
I've dealt with Shannon and Melissa for the last 12 months and service has always been professional, friendly and speedy. When I originally found the flat I wanted James Laurence were very helpful in helping me secure it. Great people, would recommend them to anyone.
5/5
Absolutely fantastic. Understood our priorities from day 1. Answered our questions very clearly and kept us in the know frequently through what was a very quick process. Definately over delivered - we wanted to move quickly and, whilst they made no promises, they had us into our apartment within 48 hours of making the offer. Not only were they a lot quicker the two previous estate agents we had attempted processes with, they were much cheaper also. Definately recommend to anyone looking to rent in Birmingham. Thank you Shannon & team, very much appreciated!
Thanks for the comments, do indeed tell your friends
5/5
Excellent Estate Agent, can highly recommend. For reasons out of our control our sale and purchase would have absolutely been delayed significantly if it hadn’t been for the proactive approach of the team at James Laurence. They obviously pride themselves on excellent customer service and high quality results. I have worked with a number of estate agents over the years and this is by far the best I’ve encountered and I will definitely be asking them to assist in any future sales.
Great to hear David, thanks for the kind words
5/5
Very different service offering to most other estate agent, in that they genuinely are focused on what is best for your business or personal profile. In my case i was making my first venture into the buy to let space and their sales & lettings team were not aggressive at all in ensuring all services flow through them but rather that i was making the best decision for my buy to let business. Their focus was ensuring that i get my portfolio started and targeted markets that would ultimately grow my business. I also found their lettings team to offer the best rates in their geographical location, so although i didn't purchase my property from James Laurence i was more than happy to let through them. I also found their feedback and viewing system fairly seamless and easy to pick. Would very much recommend as a buyer, saler, landlord or tenant.
Thanks for the feedback, urgency is a key trait needed in the lettings industry, glad its appreciated
5/5
I rented from them 2 years ago when I first came to Birmingham. It was like a breath of fresh air. I have been renting for 30 years, so I do have some knowledge of the situation out there. I can categorically and unequivocally say, they are the most Honest and professional agent I have dealt with. I always worry when I come back from abroad, about having to deal with agents again. We all have our own horror stories. Trust me when I say, your worries are over. Extremely pleasent staff at all times, Honest, professional. Shannon has exceptional customer service skills. It was a pleasure dealing with her. With the new law from the first of June, agents are now trying other ways to get money from you. Whatever James Laurence decide, you can trust them, knowing it would always be done with the utmost integrity. Do not look elsewhere, if you are renting.
Bernard, thanks for the kind words and feedback, you have made our morning-makes all the efforts worthwhile
5/5
We saw two apartments with Shannon Williams, one of which we're now set to move into. She was friendly, knowledgeable and on time (which is always appreciated). Our experiences with James Laurence while sorting the paperwork have been quick and relatively stress free so far. It's really just an early impression at this point, but it's a very good one. Long may it continue.
5/5
Shannon Williams from James Laurence recently assisted my wife and I find the best apartments given our specific requirements and we landed a lease that we are very pleased with. Her professionalism and dedication to the job really gives the impression that James Laurence is a class above the rest. We will definitely be using them in any of our future property endavours.
5/5
The lettings team did a great job for us when we rented our flat through them. There were some problems with the tenant at the end of the period and Melissa and her colleagues worked really hard on our behalf to sort everything out. We are very grateful for their professionalism and experience. I am sure we wouldn’t have been able to navigate the process without them.
Thanks Rachel, great to work with you
5/5
I have recently finished my tenancy and wanted to say that the team who looked after me at James Laurence were absolutely fantastic. From initially viewing and renting the property through Shannon to the after care of regular visits and finally leaving the property, Melissa was exceptional. I wanted to extend my thanks, as well as ensure they both get recognised for the service delivered as they represented the company very well. Once again thanks and all the best.
Thank you for the kind words, it means a lot to the team who endeavour to provide the very best service
5/5
My experience with James Laurence has been excellent from the very first phone call. I always have the feeling that they Know what they are talking about and they offer the highest level of flexibility and support when it comes to managing a property. Melissa and Shannon are both amazing to work with and give you the feeling of somebody you can really trust. They did an excellent job in marketing my property and successfully finding a tenant despite the oversupplied market. I strongly recommend James Laurence as your Birmingham trusted estate agents and i’m really happy to have found them.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
We had a great service from james Laurence edgbaston team. They were professional and caring and would recommend them anytime.
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The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

James Laurence Sales and Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Birmingham (37-39 Ludgate Hill) has the most, with 557 reviews rated 4.3 out of 5, followed by Birmingham (5 Chad Square) with 205.
The two James Laurence Sales and Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, Birmingham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings.