1/5
GoogleRating only, no written review.
Trusted Agent profile
James Laurence Sales and Lettings in Birmingham
★★★★★
686 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 686 reviews on three platforms, rated 4.4 out of 5 overall.
601
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
75
Reviews on Trustpilot
Business-wide
Our offices
James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 599 reviews on Google only. Show every review
Google1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleFantastic service from the staff both with finding new tenants and running the property.
5/5
GoogleCan confirm James Laurence provides a reliable service. Recommended
Agent replied · 11 June 2024
Thanks for the feedback Teddy
5/5
GoogleNo complaints. Dealt with Mattias Tench and Emily Beech, both polite, prompt and professional.
5/5
GoogleFound an excellent property with James Lawerence and my experience with Mattias Tench they letting agent was great.
5/5
GoogleMelissa Wilson was very helpful with sorting out my letting. Very friendly and great communication making the whole experience stress free.
Agent replied · 11 June 2024
Thanks Toby for the feedback, great to hear, enjoy your new property
5/5
GoogleI have only had a positive experience using James Laurence as the letting and managing agents for my property.
5/5
GoogleWe received really friendly and helpful service from Melissa when looking to rent out our apartment. Everything was handled quickly and with minimal fuss.
5/5
GoogleI had a really positive experience with James Laurence, and in particular Melissa Wilson, whom was always very responsive and helpful when I had any queries, and always kept me updated and informed of any developments. Would recommend going forward.
5/5
GoogleReally good service particularly from Mattias Tench who conducted my viewings and sorted the paperwork. I’ve been able to communicate quickly and easily with the agency over the course of my tenancy in a lovely flat in central Birmingham.
5/5
GoogleMost wonderful service from Melissa, at James Laurence. Her expertise and courteous manner, made the letting of my property a very rewarding experience. Many thanks Melissa.
5/5
GoogleI just moved to the UK so this was my first flat scouting. My wife will bring our dog in February, so it was a huge restriction as landlords won't usually accept pets. Melissa and JL team found a great place for us and arranged with the landlord to accept our dog. They always were available to answer any question and provided guidance to complete the full process and now I have happily moved in.
5/5
GoogleExcellent services. My agent Mattias Tench was really friendly and helpful. He also followed up on everything and kept me informed at all times. Thanks to him I found the right house for me and I'm still living there and enjoying my new home every day.
5/5
GoogleFound an excellent property with James Lawerence and our experience with Melissa Wilson they letting agent was great. She was really responsive, efficient and empathic to us and our needs. Made moving a lot easier thanks Melissa we appreciated all your help
5/5
GoogleExcellent service from the team at James Laurence. We sold on the first viewing and completed very quickly. The team followed up on everything and kept me informed at all times. They also knew the property well and were able to answer all the buyer's questions easily. Many thanks
5/5
GoogleJames Laurence manage our Birmingham property while we live abroad. They do a great job finding and managing tenants and have proactively helped to manage issues with services, maintenance and service companies. They're great.
5/5
GoogleVery pleased and appreciative of the tenant find service provided by Shannon Williams at James Laurence. We get regular updates on progress which keep us well informed. Shannon is always very polite, respectful and professional. Thank you, Shannon. Previously, we've also had great service from colleagues Millissa Langham and Henry Crane. Absolutely recommend, no hesitation.
5/5
GoogleSarah Hall manages our rental property through James Laurence. We have appreciated how proactive Sarah has been when issues have arisen, and has advocated for us and for our tenant until issues have been resolved to everyone's satisfaction. We have appreciated her hard work on our behalf.
5/5
GoogleWe have just completed a sale of a Birmingham City Centre property with Henry Crane, of James Lawrence Estate Agents. Having bought and sold numerous properties over the last few years, we have had a lot of dealings with various estate agents. I can honestly say that Henry has been outstanding, he has kept us up to date and chased all parties in a timely manner. He is a true professional and I could not recommend him or indeed this company enough, they have certainly got the edge on any competition.
3/5
GoogleOverall, I have to admit the experience was rather mixed. During the middle of our tenancy, we were disappointed and frustrated with having to wait around 3 months for the boiler to be fixed during the winter….miscommunications with plumbers/contractors James Laurence sent in on different visits, never really fixing the problem. Eventually it was deemed that the boiler had to be replaced altogether. Once that was resolved, it was smooth sailing. Charlie Rogers also took over as our point of contact and things went a lot smoother. She had a very friendly demeanour and is a good asset to the company.
Agent replied · 11 June 2024
thanks for the honest feedback, pleased with comments about Charlie's input
5/5
GoogleI have recently rented a property through James Laurence Estate and have had an excellent experience through out. Mattias Trench showed me round the property and he was nothing but professional and understanding. The flat wasn’t from his normal office as it was in the city centre, but you could tell he had done his research. The viewing wasn’t rushed and Matt explained the whole process if I wanted to go forward. Throughout the whole process Matt has been there to explain things and keep the ball rolling on my tenancy. Would highly recommend going through James Laurence.
5/5
GoogleI have nothing but praise for James Lawrence who have been extremely efficient & professional at all times during our dealings. They stand high and above others, with a unique personal and friendly approach, whilst getting the job done. I would not hesitate to recommend James Lawrence to all landlords & tenants alike. Well done & keep up the good work!
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Awards
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
James Laurence Sales and Lettings is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
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Questions about James Laurence Sales and Lettings
Which James Laurence Sales and Lettings office has the most reviews?
Birmingham (37-39 Ludgate Hill) has the most, with 557 reviews rated 4.3 out of 5, followed by Birmingham (5 Chad Square) with 205.
Where are the James Laurence Sales and Lettings offices?
The two James Laurence Sales and Lettings offices, by town:
- Birmingham (37-39 Ludgate Hill): 37-39 Ludgate Hill, Birmingham, B3 1EH
- Birmingham (5 Chad Square): 5 Chad Square, Birmingham, B15 3TQ
Has James Laurence Sales and Lettings won any awards?
Yes. In The Trusted Agent 2026 awards, Birmingham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings.
