★★★★★ 5/5
GoogleExtremely professional, response time in any matter is really quick. Melissa Wilson really helped me to get into the property within a short period of time which was highly needed for me as I was really struggling in a service apartment with a small child with me.
Special mention, Charlie Rogers , I have been receiving top notch support by the property manager since I moved into the property. She has been extremely professional and a result oriented individual, best in the business.
Hope I continue receiving the same from James and Laurance.
Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Aniket · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
★★★★★ 5/5
GoogleWorking with the James Laurence team on the sale of my flat was an absolute pleasure. I'd moved my sale to them after a bad experience with another agent and they were a vast improvement. I found them all to be very professional and more importantly, proactive. They worked hard to line a buyer up for me, and kept me up to date at every stage of the process thereafter. Special thanks go to Henry in particular who kept tabs on both sets of solicitors and kept things moving despite the pandemic. I thoroughly recommend working with them for all your property concerns.PositiveResponsiveness, Quality, Professionalism, Value
Jimmywalker390 · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
★★★★★ 5/5
GoogleI have utilised James Laurence's services for over 5 years now. Initially renting in Birmingham City Centre, buying my first property in the Jewellery Quarter, renting out my property and selling another. In every part of this process they've been excellent! I couldn't recommend them any higher, Special mentions to Henry, Rhys and both Melissa's who have made every part of this process smooth and provided me with solid advice as well as a friendly service along the way. Thanks again guys!
John · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Pleased you are happy with all departments John, thanks
★★★★★ 5/5
GoogleWe chose James Laurence to market and sell our apartment in the jewellery quarter, partly on the basis of the excellent online reviews. Safe to say the reviews are fully justified. Henry and Reece have delivered an outstanding service - they are very enthusiastic and attentive and have kept us updated as to progress, viewings etc throughout. We have never had to chase them on anything - they are proactive and clearly self-motivated. They have managed the process extremely professionally and we have already recommended them to a friend to use.
Bryony · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
★★★★★ 5/5
GoogleI have used James Laurence twice now to find a tenant for my flat in Birmingham. Both times they have been pleasant and efficient and communication has been very good. I would like to particularly mention Charlie Rogers who was put in a challenging situation by one of her colleagues from another branch who let me down. She dealt politely, calmly and empathetically with a stressed customer and resolved the outstanding issues so that the tenancy could begin on time. Thank you so much for your help Charlie.PositiveResponsiveness, Professionalism
Isobel · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
★★★★★ 5/5
GoogleMy partner and I have had a fantastic experience with James Laurence. After having questionable service from estate agents in the past, the professional, personal and timely work of James Laurence was a real breath of fresh air.
Melissa Wilson helped us find and secure a fantastic properly, matching our exact requirements. Once moved in, Charlie Rogers has worked hard as our Building Manager to address any move-in headaches.
Would definitely look to use James Laurence for moves in the future.
Christian · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thanks Christian
★★★★★ 5/5
GoogleWorking with the James Laurence team on the sale of my flat was an absolute pleasure. I'd moved my sale to them after a bad experience with another agent and they were a vast improvement. I found them all to be very professional and more importantly, proactive. They worked hard to line a buyer up for me, and kept me up to date at every stage of the process thereafter. Special thanks go to Henry in particular who kept tabs on both sets of solicitors and kept things moving despite the pandemic. I thoroughly recommend working with them for all your property concerns.PositiveResponsiveness, Quality, Professionalism, Value
Jjwalk · 28 August 2020 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
★★★★★ 5/5
GoogleI originally used James Laurence Sales and Lettings to find a tenant but on this occasion used them again to sell a property. The service provided by Henry was exemplary from start to finish. He worked really hard following the sale through the often painful conveyancing process that is still stuck in the dark ages! keeping me fully informed throughout. I would highly recommend using them for all property requirements. A quality and really professional and responsive company right in the heart of the Jewellery Quarter.PositiveProfessionalism
Zuhause · 14 June 2020 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
★★★★★ 5/5
GoogleRating only, no written review.
Taimia · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 June 2024
Thanks for the 5 stars Taimia, much appreciated.
★★★★★ 5/5
GoogleRating only, no written review.
Athina · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
★★★★★ 1/5
GoogleRating only, no written review.
Emilia · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 June 2024
Dear Emilia,
Many thanks for your review and I'm disappointed to hear the comments. We pride ourselves on our customer service and organisation with assisting all clients on respective matters.
We would like to discuss this further, Please can you get in touch with our Associate Director, Henry Crane.
★★★★★ 1/5
GoogleRating only, no written review.
Ernest · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 June 2024
Dear Ernest,
Many thanks for your review and I'm disappointed to hear the comments. We pride ourselves on our customer service and organisation with assisting all clients on respective matters.
We would like to discuss this further, Please can you get in touch with our Associate Director, Henry Crane.
★★★★★ 5/5
GoogleVery helpful and straightforward..
Haris · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
★★★★★ 5/5
Googlegood service, efficient and helpful
Nibha · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 June 2024
Excellent thanks
★★★★★ 5/5
Googlevery good treatment by Mattias Antony Tench
Leopoldo · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 June 2024
thanks for the positive feedback
★★★★★ 4/5
GoogleQuick to respond to queries and enquiries.Great service on the whole. I will certainly recommend the Edgbaston branch.
Abigail · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 June 2024
Thanks for your feedback again
★★★★★ 5/5
GoogleMattias is a great guy and james laurence they offer fantastic services ..i recomand them 100%
Thank you for this lovely house
Lucian · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 June 2024
Thanks Lucian!
★★★★★ 5/5
GoogleI would highly recommend Matt and all the team at James Laurence. They offer a great professional service and will always go above and beyond
Paul · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 June 2024
Thanks Paul!
★★★★★ 5/5
GoogleVery helpful experience from Mattias Tench - so friendly and very helpful liaising with the landlord. I would highly recommend this branch due to providing great service :-)
Maryam · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
★★★★★ 5/5
GoogleJames Laurence helps me to manage my properties for last few years, excellent service, well communications, especially thanks for Mattias Tench.
Kevin · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 June 2024
Thanks again Kevin, we love working with you
★★★★★ 5/5
GoogleWould definitely recommend using James Laurence when looking for a house. Athina was very helpful trying to find a house that matched our requirements
Rob · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 June 2024
Thanks for the kind words Rob, we do pride ourselves on helping buyers find what they want.
★★★★★ 5/5
GoogleGreat customer service my Mattias Tench , was very helpful sorting out my tenancy , would recommend James Laurence to anybody who wants to rent . 10 out of 10
Vincent · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 June 2024
thanks again Vincent for your feedback
★★★★★ 5/5
GoogleGreat support from the team. Very good experience with everything would definitely recommend. Everyone from the team was always helpful especially Charlie who helped out with all the enquires that we were confused about. Thank you.
Dzintars · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 June 2024
Thanks for taking the time to review Dzintars, it genuinely is very pleasing to hear you appreciate our efforts.
★★★★★ 5/5
GoogleExcellent experience with James Laurence Sales team in Edgbaston. Friendly, professional and diligent team really help get the deal done ahead of schedule.
Serge · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 June 2024
Really pleased to hear Serge, glad we could help you with an all round service for you.
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