Trusted Agent profile

James Laurence Sales and Lettings in Birmingham

4.4

★★★★★ Great

686 reviews across 2 offices and 3 platforms

James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 686 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.4 / 5

601

Reviews on Google

All 2 offices

Facebook logo

3.4 / 5

10

Reviews on Facebook

All 2 offices

Trustpilot logo

75

Reviews on Trustpilot

Business-wide

Our offices

James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 599 reviews on Google only. Show every review

5/5

Google

Extremely professional, response time in any matter is really quick. Melissa Wilson really helped me to get into the property within a short period of time which was highly needed for me as I was really struggling in a service apartment with a small child with me. Special mention, Charlie Rogers , I have been receiving top notch support by the property manager since I moved into the property. She has been extremely professional and a result oriented individual, best in the business. Hope I continue receiving the same from James and Laurance. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Aniket · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

5/5

Google

Working with the James Laurence team on the sale of my flat was an absolute pleasure. I'd moved my sale to them after a bad experience with another agent and they were a vast improvement. I found them all to be very professional and more importantly, proactive. They worked hard to line a buyer up for me, and kept me up to date at every stage of the process thereafter. Special thanks go to Henry in particular who kept tabs on both sets of solicitors and kept things moving despite the pandemic. I thoroughly recommend working with them for all your property concerns.PositiveResponsiveness, Quality, Professionalism, Value

Jimmywalker390 · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

5/5

Google

I have utilised James Laurence's services for over 5 years now. Initially renting in Birmingham City Centre, buying my first property in the Jewellery Quarter, renting out my property and selling another. In every part of this process they've been excellent! I couldn't recommend them any higher, Special mentions to Henry, Rhys and both Melissa's who have made every part of this process smooth and provided me with solid advice as well as a friendly service along the way. Thanks again guys!

John · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Pleased you are happy with all departments John, thanks

5/5

Google

We chose James Laurence to market and sell our apartment in the jewellery quarter, partly on the basis of the excellent online reviews. Safe to say the reviews are fully justified. Henry and Reece have delivered an outstanding service - they are very enthusiastic and attentive and have kept us updated as to progress, viewings etc throughout. We have never had to chase them on anything - they are proactive and clearly self-motivated. They have managed the process extremely professionally and we have already recommended them to a friend to use.

Bryony · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

5/5

Google

I have used James Laurence twice now to find a tenant for my flat in Birmingham. Both times they have been pleasant and efficient and communication has been very good. I would like to particularly mention Charlie Rogers who was put in a challenging situation by one of her colleagues from another branch who let me down. She dealt politely, calmly and empathetically with a stressed customer and resolved the outstanding issues so that the tenancy could begin on time. Thank you so much for your help Charlie.PositiveResponsiveness, Professionalism

Isobel · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

5/5

Google

My partner and I have had a fantastic experience with James Laurence. After having questionable service from estate agents in the past, the professional, personal and timely work of James Laurence was a real breath of fresh air. Melissa Wilson helped us find and secure a fantastic properly, matching our exact requirements. Once moved in, Charlie Rogers has worked hard as our Building Manager to address any move-in headaches. Would definitely look to use James Laurence for moves in the future.

Christian · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Thanks Christian

5/5

Google

Working with the James Laurence team on the sale of my flat was an absolute pleasure. I'd moved my sale to them after a bad experience with another agent and they were a vast improvement. I found them all to be very professional and more importantly, proactive. They worked hard to line a buyer up for me, and kept me up to date at every stage of the process thereafter. Special thanks go to Henry in particular who kept tabs on both sets of solicitors and kept things moving despite the pandemic. I thoroughly recommend working with them for all your property concerns.PositiveResponsiveness, Quality, Professionalism, Value

Jjwalk · 28 August 2020 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

5/5

Google

I originally used James Laurence Sales and Lettings to find a tenant but on this occasion used them again to sell a property. The service provided by Henry was exemplary from start to finish. He worked really hard following the sale through the often painful conveyancing process that is still stuck in the dark ages! keeping me fully informed throughout. I would highly recommend using them for all property requirements. A quality and really professional and responsive company right in the heart of the Jewellery Quarter.PositiveProfessionalism

Zuhause · 14 June 2020 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

1/5

Google

Rating only, no written review.

Emilia · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

Agent replied · 11 June 2024

Dear Emilia, Many thanks for your review and I'm disappointed to hear the comments. We pride ourselves on our customer service and organisation with assisting all clients on respective matters. We would like to discuss this further, Please can you get in touch with our Associate Director, Henry Crane.

1/5

Google

Rating only, no written review.

Ernest · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

Agent replied · 11 June 2024

Dear Ernest, Many thanks for your review and I'm disappointed to hear the comments. We pride ourselves on our customer service and organisation with assisting all clients on respective matters. We would like to discuss this further, Please can you get in touch with our Associate Director, Henry Crane.

5/5

Google

James Laurence helps me to manage my properties for last few years, excellent service, well communications, especially thanks for Mattias Tench.

Kevin · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

Agent replied · 11 June 2024

Thanks again Kevin, we love working with you

5/5

Google

Would definitely recommend using James Laurence when looking for a house. Athina was very helpful trying to find a house that matched our requirements

Rob · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

Agent replied · 11 June 2024

Thanks for the kind words Rob, we do pride ourselves on helping buyers find what they want.

5/5

Google

Great customer service my Mattias Tench , was very helpful sorting out my tenancy , would recommend James Laurence to anybody who wants to rent . 10 out of 10

Vincent · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

Agent replied · 11 June 2024

thanks again Vincent for your feedback

5/5

Google

Great support from the team. Very good experience with everything would definitely recommend. Everyone from the team was always helpful especially Charlie who helped out with all the enquires that we were confused about. Thank you.

Dzintars · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

Agent replied · 11 June 2024

Thanks for taking the time to review Dzintars, it genuinely is very pleasing to hear you appreciate our efforts.

5/5

Google

Excellent experience with James Laurence Sales team in Edgbaston. Friendly, professional and diligent team really help get the deal done ahead of schedule.

Serge · 12 June 2020 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

Agent replied · 11 June 2024

Really pleased to hear Serge, glad we could help you with an all round service for you.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

James Laurence Sales and Lettings is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

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Questions about James Laurence Sales and Lettings

Which James Laurence Sales and Lettings office has the most reviews?

Birmingham (37-39 Ludgate Hill) has the most, with 557 reviews rated 4.3 out of 5, followed by Birmingham (5 Chad Square) with 205.

Where are the James Laurence Sales and Lettings offices?

The two James Laurence Sales and Lettings offices, by town:

Has James Laurence Sales and Lettings won any awards?

Yes. In The Trusted Agent 2026 awards, Birmingham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings.

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