Trusted Agent profile

James Laurence Sales and Lettings in Birmingham

4.4

★★★★★ Great

686 reviews across 2 offices and 3 platforms

James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 686 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.4 / 5

601

Reviews on Google

All 2 offices

Facebook logo

3.4 / 5

10

Reviews on Facebook

All 2 offices

Trustpilot logo

75

Reviews on Trustpilot

Business-wide

Our offices

James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 599 reviews on Google only. Show every review

5/5

Google

Charlie and the two Melissa's have been so responsive in getting back to all my questions. Nothing is too much trouble and I'm so impressed with their professionalism and customer service.PositiveResponsiveness, Quality, Professionalism

Vicky · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

5/5

Google

James Laurence manages the property we rent and Charlie Rogers has been with us since we moved in. Shes very responsive, easy to get in touch with when needed and always sorts out any issues we have.PositiveResponsiveness, Quality, Professionalism

Emma · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

5/5

Google

I find Charlie , Melissa and the rest of the maintenance team very professional and a pleasure to work with . I would highly recommend James Laurence for any of your estate agent needs .PositiveResponsiveness, Professionalism

Gary · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

great to work with you too

5/5

Google

Lotti is completely Amazing She is the best person anyone can ever ask for Been trying to get an apartment for a minute now and she helped the process go a lot smoothly! She is my spirit person ❤️❤️❤️❤️❤️❤️❤️ EVERYONE SHOULD GET A LOTTI!

PHILIPS · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

really pleased you have enjoyed the interaction

5/5

Google

Henry and Reece were very helpful and supportive throughout. They gave good advice and worked very hard to get us through the whole marketing and sale process.

Claire · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Thanks Claire, they are a great team and pleased you have felt that

5/5

Google

A great agency to deal with. They always care about the tenants needs and try to do their best to resolve their requirements. Special thanks to Charlie, Melissa and Sarah for all their efforts and interest

Tamer · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

great to her from you, appreciate your comments

5/5

Google

I've been working with the JL team for over 2 years now. Everyone without exception has been friendly, professional and proactive. Particular mentions for Charlie Rogers, Melissas Wilson and Langham, Sarah Hall and Shannon, all of whom have made letting and property management pain-free!PositiveResponsiveness, Professionalism

Mark · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Great to hear from you Mark, thanks for the comments

5/5

Google

We had a really great experience with James Lawrence in letting our new flat. Melissa Wilson was extremely friendly, helpful and professional and we felt very well looked after

Michael · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Thanks Michael, very pleased to help

5/5

Google

Friendly, Very professional, attentive, personable, efficient: in fact PERFECT ESTATE AGENTS. We dealt almost uniquely with Henry Crane, whose input was well beyond the normal duties expected from an agent. We could never recommend this agency enough. Even during lockdown, he was always available at the end of a phone and in particular, when a sale fell through, he had others lined up. Wonderful service. Thank you all at James Laurence. Kate & Ted Hiscock

Edward · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

5/5

Google

Rented a property through James Laurence. The service from Emily Burgess Owen was professional, always available and responsive to all questions we had. Great communication overall, would definitely recommend.PositiveResponsiveness, Quality, Professionalism

Kristian · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

5/5

Google

Massive thank-you to Reece for helping me with my property search. Knowledgeable and professional, he is highly recommended. Consistently went the extra mile to ensure I was looked after. Maintained excellent contact throughout and offered great advice.PositiveResponsiveness, Professionalism

Tom · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

excellent feedback, really appreciate it and the feedback does get recognised within the team

5/5

Google

Great letting agency to deal with. Excellent communication at all stages. Very professional and trustworthy. Would thoroughly recommend them. Melissa and Charlie who we have dealt with most, have been an absolute pleasure. Thanks for all your hard work.PositiveResponsiveness, Professionalism

D · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Thanks for the positive comments guys

5/5

Google

When looking for an apartment to live in Birmingham, I would highly recommend James Laurence the professionalism is unmatched.Ask for Charlie Rogers, she would make the whole process as smooth as possible and is always available at any time to answer questions at anytime. They would also help you get the best deals on utilities.PositiveProfessionalism

Mohammed · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Great feedback, thanks

5/5

Google

We have just acquired an apartment in central Birmingham. Though the process of acquiring a mortgage was tortuous, James Laurence and in particular Henry Crane, we found to be highly professional. Henry was attentive and drove the completion process from beginning to end. The service was exemplary.

Julian · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

excellent, thanks, hope you enjoy your new property

5/5

Google

I’ve used James Lawrence for two years. There service has always been excellent. Charlie Rogers is a star, she always responds to any queries or issues within a timely and professional manner. I would highly recommend.PositiveResponsiveness, Professionalism, Value

Katie · 10 June 2021 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

thanks for your positive feedback, really appreciate it

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

James Laurence Sales and Lettings is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about James Laurence Sales and Lettings

Which James Laurence Sales and Lettings office has the most reviews?

Birmingham (37-39 Ludgate Hill) has the most, with 557 reviews rated 4.3 out of 5, followed by Birmingham (5 Chad Square) with 205.

Where are the James Laurence Sales and Lettings offices?

The two James Laurence Sales and Lettings offices, by town:

Has James Laurence Sales and Lettings won any awards?

Yes. In The Trusted Agent 2026 awards, Birmingham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent