5/5
Thanks to a strong knowledge of the local market we were able to achieve our asking price after only a few days. We are extremely happy with the service.PositiveResponsiveness, Quality, Professionalism, Value

Trusted Agent profile
★★★★★
686 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 686 reviews on three platforms, rated 4.4 out of 5 overall.
601
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
75
Reviews on Trustpilot
Business-wide
James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
Showing 599 reviews on Google only. Show every review
5/5
Thanks to a strong knowledge of the local market we were able to achieve our asking price after only a few days. We are extremely happy with the service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Fantastic service from Reece, he was efficient and made himself very easy to deal with. I would highly recommend using him at James Laurence!
Thanks Joshua
5/5
Charlie and the two Melissa's have been so responsive in getting back to all my questions. Nothing is too much trouble and I'm so impressed with their professionalism and customer service.PositiveResponsiveness, Quality, Professionalism
5/5
Very serious company with plenty of possibilities and an excellent treat with costumers. I was helped by Emily, one of the members of the staff, I highlight her dedication and professionalism.
5/5
Super professional and rapid response. Absolutely no issues throughout the rental period. Ask for Charlie Rogers or Melissa Langham...they were amazing. Thank you to you both!
5/5
Very professional. We dealt with Emily Burgess Owen and it was a very good experience. The agency is working brilliantly in these difficult times.
5/5
Amazing agents. My apartment was rented out on day 2!!!!! Charlotte has been fantastic, so helpful, knowledgable and quick. Totally impressed.
Thanks Christina
5/5
James Laurence manages the property we rent and Charlie Rogers has been with us since we moved in. Shes very responsive, easy to get in touch with when needed and always sorts out any issues we have.PositiveResponsiveness, Quality, Professionalism
5/5
I find Charlie , Melissa and the rest of the maintenance team very professional and a pleasure to work with . I would highly recommend James Laurence for any of your estate agent needs .PositiveResponsiveness, Professionalism
great to work with you too
5/5
Very happy with the service provided by James Laurence. Having met Reece on many occasions, he has always been very professional in his approach whether you are buying or selling.
5/5
Lotti is completely Amazing She is the best person anyone can ever ask for Been trying to get an apartment for a minute now and she helped the process go a lot smoothly! She is my spirit person ❤️❤️❤️❤️❤️❤️❤️ EVERYONE SHOULD GET A LOTTI!
really pleased you have enjoyed the interaction
5/5
Henry and Reece were very helpful and supportive throughout. They gave good advice and worked very hard to get us through the whole marketing and sale process.
Thanks Claire, they are a great team and pleased you have felt that
5/5
Reece Parkinson and Henry Crane really ensured that the transaction kept moving to ensure completion. Both were easy to work with and very responsive to emails and phone calls, more so than my solicitors!
5/5
A great agency to deal with. They always care about the tenants needs and try to do their best to resolve their requirements. Special thanks to Charlie, Melissa and Sarah for all their efforts and interest
great to her from you, appreciate your comments
5/5
I've been working with the JL team for over 2 years now. Everyone without exception has been friendly, professional and proactive. Particular mentions for Charlie Rogers, Melissas Wilson and Langham, Sarah Hall and Shannon, all of whom have made letting and property management pain-free!PositiveResponsiveness, Professionalism
Great to hear from you Mark, thanks for the comments
5/5
Used James Lawrence to manage the sale of my property where they also acted as letting agent. Highly professional and attract good tenants and professional buyers. Super impressed.
5/5
We had a really great experience with James Lawrence in letting our new flat. Melissa Wilson was extremely friendly, helpful and professional and we felt very well looked after
Thanks Michael, very pleased to help
5/5
Friendly, Very professional, attentive, personable, efficient: in fact PERFECT ESTATE AGENTS. We dealt almost uniquely with Henry Crane, whose input was well beyond the normal duties expected from an agent. We could never recommend this agency enough. Even during lockdown, he was always available at the end of a phone and in particular, when a sale fell through, he had others lined up. Wonderful service. Thank you all at James Laurence. Kate & Ted Hiscock
5/5
Rented a property through James Laurence. The service from Emily Burgess Owen was professional, always available and responsive to all questions we had. Great communication overall, would definitely recommend.PositiveResponsiveness, Quality, Professionalism
5/5
Massive thank-you to Reece for helping me with my property search. Knowledgeable and professional, he is highly recommended. Consistently went the extra mile to ensure I was looked after. Maintained excellent contact throughout and offered great advice.PositiveResponsiveness, Professionalism
excellent feedback, really appreciate it and the feedback does get recognised within the team
5/5
Great letting agency to deal with. Excellent communication at all stages. Very professional and trustworthy. Would thoroughly recommend them. Melissa and Charlie who we have dealt with most, have been an absolute pleasure. Thanks for all your hard work.PositiveResponsiveness, Professionalism
Thanks for the positive comments guys
5/5
When looking for an apartment to live in Birmingham, I would highly recommend James Laurence the professionalism is unmatched.Ask for Charlie Rogers, she would make the whole process as smooth as possible and is always available at any time to answer questions at anytime. They would also help you get the best deals on utilities.PositiveProfessionalism
Great feedback, thanks
5/5
We have just acquired an apartment in central Birmingham. Though the process of acquiring a mortgage was tortuous, James Laurence and in particular Henry Crane, we found to be highly professional. Henry was attentive and drove the completion process from beginning to end. The service was exemplary.
excellent, thanks, hope you enjoy your new property
5/5
I’ve used James Lawrence for two years. There service has always been excellent. Charlie Rogers is a star, she always responds to any queries or issues within a timely and professional manner. I would highly recommend.PositiveResponsiveness, Professionalism, Value
thanks for your positive feedback, really appreciate it
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

James Laurence Sales and Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Birmingham (37-39 Ludgate Hill) has the most, with 557 reviews rated 4.3 out of 5, followed by Birmingham (5 Chad Square) with 205.
The two James Laurence Sales and Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, Birmingham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings.