Trusted Agent profile
★★★★★
686 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 686 reviews on three platforms, rated 4.4 out of 5 overall.
601
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
75
Reviews on Trustpilot
Business-wide
James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
Showing 599 reviews on Google only. Show every review
5/5
GoogleJames Laurence are very good agents and have been excellent to deal with especially at this very tough time. Sarah (Hall) has been really easy to liaise with, very helpful and full of excellent advice. Thank you.
Love working with you Seamus, thanks for the comments
5/5
GoogleGood!
Thanks Ahmi
5/5
GoogleOK fine
Thanks Peter
5/5
GoogleBrilliant professional service from Lotti.
Thanks Thomas
5/5
GoogleVery reliable and excellent service 👏 …
thanks for the five star review
5/5
GoogleBusiness like, proactive and always accessible. Very happy with the sale of our house in Edgbaston
Thanks for the comments Belinda
5/5
GoogleFrom my initial enquiry about the property, the whole team have been professional, friendly, and easy to deal with, especially Melissa and Charlie. Thanks guys!
Thanks for the feedback Angela
5/5
GoogleThe team were fantastic helping me let out my property and finding tenants and went above and beyond to help the sale go through at the end.
Thanks Liz, hope you are enjoying your new home
5/5
GoogleI would like to recommend Jamie, as he was not just very prompt in making the documents for our move in less than a week but was also very professional during the entire process.
Thanks Andrei
5/5
GoogleFrom our perspective as tenants of a property managed by James Laurence, all of our interactions with them have been polite, friendly, and professional, and all issues have been dealt with to a high standard - special thank you to Charlie for all of the help and support!
Thanks Tom
5/5
GoogleI spent quite a long time looking for the right apartment to rent on my move up to Birmingham and Melissa Wilson was fantastic throughout the process. On my first visit up to Birmingham for a viewing Melissa lined up some extra viewings on the day that fit the criteria and continued to send over options that were actually aligned to what I was looking for. Melissa then helped me through the tenancy application process through to signing. I found the agency professional to work with and someone was always on hand.
Thanks for the comments Harriet
5/5
GoogleJamie at James Laurence was so helpful and professional. My partner original viewed the apartment before i could see it. Jamie went above and beyond and went out of his way to ensure i could view it once we had accepted. Whilst transitioning over again Jamie took the time to allow up to come in and measure up for some of our furniture and continued to touch base regularly with us to ensure we were happy. Jamie is extremely friendly and chatty which made the whole experience very easy and there was nothing that he would not do to ensure we had everything we wanted and needed before moving. He checked in with us afterwards to make sure we had settled in as well which i thought was a lovely personalized touch. Thank you Jamie
Thanks Sophie
5/5
GoogleGreat experience with James Laurence in Letting my property. Lotti and Melissa went above and beyond with everything. Very Professional. Highly recommended.
Thanks Ryan!
5/5
GoogleThis a brilliant estate agent. Very helpful, polite and 100% professional.
Thanks Sarah
5/5
GoogleAndy and Jeevan handled my sale professionally from start to finish and kept me fully informed throughout. They clearly know the market and I would not hesitate in recommending James Laurence
Thanks Nick
5/5
GoogleGreat advice from both Jeevan and Andy regarding the sale of a short lease flat. Their marketing was excellent resulting in plenty of viewings. I was kept informed throughout the process and was very pleased with an excellent result.
Thanks David!
5/5
GoogleAfter contacted the letting agents everything moved very quickly and smoothly. The team were very helpful with any queries I had and they made moving into my first flat alone very easy. Would definitely recommend them to all.
Thanks Rebecca
5/5
GoogleMy husband and I always like to go with James Laurence. What we most appreciate is the professionalism, communication and simplicity of renting through them. Kelly M was so helpful and got us a quick turn around on an apartment and she couldn’t have done more for us. I recommend JL ahead of their competitors in the Birmingham area all day every day.
Thanks Eliza!
5/5
GoogleRating only, no written review.
Thanks for the Five star review Fabio
5/5
GoogleHelped me from start to finish with purchase of apartment. Reece was always available to help with my inquiries and make the process as seamless as possible. Also they have taken over the letting and that has been seamless, thank you Melissa.PositiveResponsiveness, Professionalism
Excellent, hope you enjoy your new home
5/5
GoogleVery happy with the service I received from JL Estate Agents. Reece and Henry showed professionalism throughout the entirety of the process, communication was consistent both ways. Be happy to work with them again in the future.PositiveResponsiveness, Professionalism
Great thanks for the feedback, would love to work again with you
5/5
GoogleJames Laurence Estate were really good in helping me look for an apartment. Although I ended up having to go down another route, Reece Parkinson was an awesome consultant and I'd be happy to engage with him again. Thanks Reece!PositiveProfessionalism
5/5
GoogleJames Laurence Estate Agents have been highly professional in all aspects of their business. I have used them for buying, renting and selling and they have always been polite and helpful. My recent sale went like a dream, Reece Parkinson kept me informed of all transactions on a weekly basis and ensured that everything was proceeding as quickly and smoothly as possible. I would highly recommend them and wish them every success in the future.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAs a first time buyer I cannot recommend James Laurence estate agents enough. After working with Recce in particular, the level of service I received was higher than any other estate agent I have dealt with in Birmingham. He went above and beyond to make sure I secured my ideal property. His proactive management style sped up the process and he kept me informed through every step.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Rory, hope you are enjoying your new home
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
James Laurence Sales and Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Tell us what you need and up to 3 trusted local agents will be in touch.
Birmingham (37-39 Ludgate Hill) has the most, with 557 reviews rated 4.3 out of 5, followed by Birmingham (5 Chad Square) with 205.
The two James Laurence Sales and Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, Birmingham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings.
