James Laurence Sales and Lettings in Birmingham

★★★★★ 5/5

Google

We were very pleased with James Laurence service. High quality and efficiency. Both Melissa and Lotti were very helpful and kind throughout the process.

Nikolaos · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Kelly provided exceptional service to us in our search for an apartment and was always friendly and helpful, keeping us up to date with the process and going out of her way to ensure we secured our property very quickly - thank you Kelly!

Emerald · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Kelly at JL has been an absolute star in helping me with my application for a rental property and I cannot thank her enough for going above and beyond! Even with some tricky personal document issues I've had she's been super helpful about what I can do and clearing roadbumps!PositiveResponsiveness, Professionalism

Jess · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I am working in the Birmingham area and needed accommodation, Kelly Magee went over and above in her quest to find me a flat, even doing me a video on her phone as i was in Manchester. Once I decided on the property she has been in constant contact assisting me through every stage of the process. Thank You Kelly you are a star.PositiveResponsiveness, Quality, Professionalism, Value

Neil · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Kelly Magee could not have been more helpful. She was friendly and polite, answering any questions we had to the best of her ability. Offered ongoing support throughout the referencing process and sorted all communications with the landlord. Our only complain was we weren’t advised of the lack of fibre broadband in the building ahead of time.

Jake · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Can't thank enough for Kelly's help to get me an apartment. She has been nothing but amazing, answering all my queries very promptly and providing guidance (as I am a first time renter). Overall, I am very satisfied with the customer service provided!

Kamile · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

James Lawrence manage my rental property for me. There have been a few issues in the property recently and Caitlin who I have been dealing with recently has been very efficient in getting matters dealt with for me promptly and keeping me updated of progress made.

Jo · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

It is extremely disappointing to have to write this review, but I feel it is only fair to share my experience with others. I made an offer, mid mortgage process I was gazumped. I appreciate this is or can be common but it is the "how" what is so disappointing. When I made the offer and agreed on the selling price, the state agent and I did discuss the negotiation strategy. After the higher bet came into play, the seller declined my offer (same value as buyer #2) because (I quote) "the other purchaser saw the value in the apartment with offering asking price straight away". I truly wonder how the seller can make such statements, same as the State Agent Manager, as they never spoke to me during the initial process, and during the second part of the negotiation I was left in the dark, no advise, no insight. Now call me crazy, but is the role from a state agent not that of sharing insight and enabling the buyer to get the property they want while supporting the negotiation stage with relevant intel? I might be a romantic. Just a reminder to those who might have been to long in the other side and forget that, buyers, we do not get to see the full story and honestly in this instance I need to say that Jeevan and James did show extremely poor support and very little interest in helping me get the property that I had agreed on and expressed in multiple times that I really wanted. Specially I feel let down in in negotiation stage two.NegativeProfessionalism

Alicia · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Professional service from James Laurence. Special thanks to the excellent service provided by Kelly and Melissa, I rented the house without a hitch. Thanks again for always being helpful all time.PositiveResponsiveness, Professionalism

Honman · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

When I have the appointment to view the flat was 3 other people at the same time for the same flat.. they take money from my 103£ hold deposit and I never see the money back. After few days the company asked me if I able to pay 500£ initial was 450£ I was okay with that they try force me to refuse to flat they to get this 103£ .. and they give me 13day's whiting time the flat has not ready very need repaint.. I failed after that the company asked me to pay upfront 3000£ for 6month contact or 6000£ for 12 months contract.. I have bad credit 700£ my mistakes.. my income is 1500£ per month.. the now what they are doing they are really smart ..

David · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Honestly can't thank Kelly enough for all the help she has given me during my current moving process! As stressful as it has been, Kelly has gone above and beyond to clarify and assist me on information, even during her own time when not at work. Kelly is a real asset to this branch and gives the company a good reputation, would definitely recommend her and this branch to others, and would use them again for future moves. Thanks again so much! :)PositiveResponsiveness, Quality

Callum · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Buying a property through James Laurence as a first time buyer has been good. Jesse in particular was great, very understanding of my concerns and quick to find the information I needed. Thanks Jesse!

Cal · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 4/5

Google

Jesse helped us find a buyer for our property and was friendly and approachable in all our dealings with her. She delivered the news that we found a buyer and guided us through the negotiations which was really helpful.

Georgina · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I rent an apartment through James Laurence, Kelly is really helpful and welcoming. And this is my first time to rent an apartment by myself, she is really patient with me and willing to answer all my questions. Good experience!!

Angela · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Henry and Reece, thank you so much. You worked tirelessly to get my flat sale to the point of exchange. There were some bumps in the road but you were always there to push it in the right direction. Thank you for always responding to my emails and calls and providing regular updates, i'm not sure if it would have happened without you! Choose James Laurence for a professional and responsive service with great results.

Louise · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

Not entirely sure why there's 5 star reviews as they must be fake. Have had horrible experience moving from another city. Very unorganised communication and no urgency in things like having no hot water or heating, missing keys (the list sadly goes on). Unprofessional communication via email and seem to be passed around people on the phone with no real structure to their working. I'm giving it two stars only because the setting things up was very easy, and very helpful when trying to sell you a rental property. The property visually looked the same as when virtual viewing. Obviously once this stage is over they don't care. Stay clear. Edit : 3 weeks later, I've only just been given temporary radiators and the boiler is still broken. The communication is terrible so I'm changing to a 1 star. The fact no urgency is seen for basic human requirements at a rental property is appalling. If I could give it 0 stars I would do.

J · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Thank you so much to Charlotte Blount for all her help with my recent letting. Charlotte was responsive and is extremely knowledgable about properties in the area. She went above and beyond to make sure that everything went smoothly for me and my partner when searching for our first property together - would highly recommend!PositiveResponsiveness, Professionalism

Ellie · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Kelly Magee Rand me on a morning shortly after my subscription on James Lauren letting agency web site.to showed me a property which was my dream and managed to get my offer accepted! I definitely got the property for a price I could afford which wouldn’t have been without her help! She is friendly, proactive and committed . She will go the extra mile for you 100% of the time.she’s extremely reliable and approachable, she never failed either to pick the phone or ring back.helped make the whole experience less stressful ! Kelly is someone every letting agency dream to have. Due to her understanding and professionalism I would definitely give her 5 stars. A big Thankyou to you Kelly .

Zen · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Had a great experience from the start. After going to different agency's this one was the first that they paid us attention and took us seriously as we were young individuals looking for a place. Had the luck to work with Lotti which was helpful and went above and beyond for us. Kept everything in time and the professionalism was 10/10. Thank you James Laurence for looking after us!!

Pavlin · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

We had an excellent experience with James Laurence - they made moving in so easy and Kelly was especially helpful and left no stone unturned in helping us trying to find a place to rent! I would really recommend anyone renting in Birmingham to use James Laurence as they are definitely the best agency I have come across.

Sam · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Kelly has been nothing short of outstanding and tremendously helpful in assisting me both with my tenancy and deposit. She has kindly taken the stress and burden away from me in chasing this up and is always quick to respond to me whenever I have a query or need an issue resolving. I am both very grateful and fortunate for Kelly’s assistance which has been nothing short of outstanding. Her customer service was excellent, prompt and fully assuring! Most definitely a happy customer, thanks again Kelly.

Mani · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I was keen to make a considered choice on who would represent the sale of my JQ property, and having being impressed by the quality of assistance I received from Reece in my initial property search, I felt confident in appointing James Laurence. The decision was vindicated in the results; I’ve repeatedly been impressed by the professional attitude and personal level of client care from the team, especially from Henry and Caroline, who assisted throughout. Highly recommended.

Andy · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Had a great experience with James Laurence. Reece Parkinson and Henry Crane were excellent. As a first time buyer, they were very patient with me and my questions and reassured me at every hurdle. Henry even helped chase my non-responsive solicitors which I’m forever grateful for. I would highly recommend

Dariusz · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Recently immigrating to the UK and moving to Birmingham for a job opportunity, Charlotte and Melissa truly went above and beyond. They were patient with my many questions as I navigated unfamiliar territory, and made every effort to ensure we secured a wonderful rental which met ALL our needs.PositiveResponsiveness, Quality, Professionalism, Value

Toni · 10 June 2022 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)