5/5
GoogleVery satisfied, well communication and service, specially really happy with Chloe. Well done guys
Agent replied · 23 May 2026
Dear Mustafa, Thank you for leaving a 5 star Google review. Kind regards, Katie, Customer Relations Team
Trusted Agent profile · Surrey
Verified
Jackson-Stops and Staff estate agents in Teddington and Dorking
★★★★★
1,205 reviews across 2 offices and 2 platforms
Jackson-Stops and Staff has two offices, in Teddington and Dorking (Surrey). Together they have 1,205 reviews on two platforms, rated 4.9 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
Recently JSS sold my house near Reigate: quite a difficult house to sell as it was quite quirky in character - a one-off! The added difficulty was the general ...Read all 2 from sellers
Landlords1 review
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
Tenants1 review
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
Our offices
Jackson-Stops and Staff's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 1,200 reviews on Google only. Show every review
Google5/5
GoogleThe Letting team at Jackson Stops Teddington were amazing, especially Chloe! She was helpful and attentive and genuinely cared about my situation. Her communication put me at ease throughout the whole process. Would highly recommend!!!
Agent replied · 27 December 2024
Dear Shareen K, Thank you for leaving a 5 star Google review. Kind regards, Marylin Plews, Customer Relations Team
5/5
GoogleGreat service from the Lettings team at Jackson Stops providing excellent support and constant updates. Highly recommended.
Agent replied · 26 August 2024
Dear Simon, Thank you for your kind comments regarding the Lettings team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleIt was a pleasure working with Natalie who is very insightful and professional, she kept me updated and had good and honest discussion, not pushy and shared good long term view. Would recommend her and her team if you are looking for an agency in the area.
Agent replied · 26 August 2024
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Natalie, and do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.
5/5
GoogleWe were in a hurry to find an appropriate apartment, having very recently moved to the UK from overseas. Chloe, Natalie and the rest of the team did a fantastic job finding us an apartment and helping us through the various processes required. We would work with them again anytime. Many thanks.
Agent replied · 26 August 2024
Dear Gary, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI've been a landlord with JSS for 20 years and they have always been exceptional. Thank you
Agent replied · 26 August 2024
Dear Georgina, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Teddington office will be so pleased to read this. Please do not … More
5/5
GoogleChloe was very helpful and sincere.
Agent replied · 24 March 2024
Dear Sezgi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
GoogleA very experienced team with great interpersonal skills.
Agent replied · 24 March 2024
Dear Peter, Thank you for your kind comments regarding the Jackson-Stops Teddington team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team.
5/5
GoogleChloe were very professional, efficient and helpful. I highly recommend them.
Agent replied · 24 March 2024
Dear Behrouz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJohanna has been unfailingly helpful during my search for a rental property, and I couldn't be happier with the service provided.
Agent replied · 24 March 2024
Dear Andrew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent service Jackson-Stops Teddington, particularly from Chloe who kept in contact throughout the application and provided assistance where needed. Happy New Year to All
Agent replied · 24 March 2024
Dear Graham, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Chloe, and do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI was trying to find a property for my daughter to rent and can't say just how much help Chloe was. Quite the best lettings agent I've ever had dealings with!
Agent replied · 24 March 2024
Dear Joe, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Teddington office will be so pleased to read this. Please do not hesitate … More
5/5
GoogleA great experience with Johanna who was very professional and kind in all our interactions. A super efficient person who listened to all our needs so would definitely recommend - thanks so much Johanna!!
Agent replied · 24 March 2024
Dear Adriana, We really appreciate you taking the time to leave such lovely comments about Johanna. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThank you Chloe for helping us find our current rent (move in 15/03). I felt like she really listened to us, and made it work for everyone!
Agent replied · 24 March 2024
Dear Amy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleThank you to Anisa at the Teddington branch for all your help in finding us a new rental, very professional and efficient, with great communication. You made the process very straight forward.
Agent replied · 24 March 2024
Dear NickX, Thank you for leaving a Google review for our Teddington office. Kind regards, Sarah, Customer Relations Team
5/5
GoogleExcellent agency - everything went very smoothly. Would like to particularly like to recognise Chloe who really went above and beyond to provide excellent service and help us find the ideal home.
Agent replied · 24 March 2024
Dear Ben, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team
5/5
GoogleChloe at Jackson Stopps has been an amazing agent to deal with over the past month. She was friendly, understanding & really hlepful with my search for properties. I'd highly recommend her to anyone looking for accommodation in the Teddington area.
Agent replied · 24 March 2024
Dear Pete, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleChloe has provided exceptional service during my rental process. Her friendly and informative approach made the entire process effortless and stress free by keeping me informed daily. Highly recommended
Agent replied · 24 March 2024
Dear Ash, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Chloe. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWorking with Chloe Williams from the Jackson-Stops Teddington office was a delight. She was very professional, very friendly and we received a great service from her. We genuinely felt that she had our best interest at heart while helping us look for a new home..she was great.
Agent replied · 30 March 2024
Dear E A, Thank you for leaving a 5 star Google review. Kind regards, Katie, Customer Relations Team
5/5
GoogleAnisa was personable and helpful, responding to requests promptly and making the process as smooth as possible.
Agent replied · 23 May 2026
Dear Colin, Thank you for leaving a 5 star Google review. Kind regards, Katie, Customer Relations Team
5/5
GoogleGreat experience finding a rental property with the help of Chloe Williams. Communication and process were excellent. Highly recommend Jackson-Stops Teddington.
Agent replied · 16 November 2023
Dear Charlotte, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAbsolutely great experience, Will is very good and helped me with all my property needs.
Agent replied · 16 November 2023
Dear Jacob, Thank you for taking the time to leave a wonderful 5 star Google review. Will will be thrilled to read your kind comments. Kind regards, Marilyn Plews, Customer Relations Team
4/5
GoogleI had easy rental experience thanks to Jackson-Stops Teddington, and in person, to Anisa Sherifi who was really helpful, detailed in her explanations, and measured in her overall approach. I am so looking forward to my move on 4 th October and it’s in no small part thanks to her and the whole team!
Agent replied · 16 November 2023
Dear Nataliia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 4 star review. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleStrongly recommended to everyone who is looking for a place to rent in Teddington. Anisa is very professional and patient to help me out for my property search and gave me genuine advices. I truly appreciate her efforts and time to help me find the best property.
Agent replied · 16 November 2023
Dear Chan, Thank you for your kind comments regarding Anisa and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Jackson-Stops and Staff
Which Jackson-Stops and Staff office has the most reviews?
Teddington has the most, with 874 reviews rated 4.9 out of 5, followed by Dorking with 331.
Where are the Jackson-Stops and Staff offices?
The two Jackson-Stops and Staff offices, by town:
- Dorking: 279 High Street, Dorking, Surrey, RH4 1RL
- Teddington: 36 High Street, Teddington, Surrey, TW11 8EW
Has Jackson-Stops and Staff won any awards?
Yes. In The Trusted Agent 2026 awards, Teddington won Platinum.
